One of us was moved to a middle seat, which we didn't expect. Not a big problem, but not the seat we had reserved. Intercom volume was low, making it hard for us Americans to understand the captain's announcements in English. Appreciate the captain announcing when we were flying over Lake Como.
Boarding was so bad in Frankfurt to mumbai total chaos no directions no boarding order
No room on the seats, reclined front row backs bring the TV closer to your eyes, no room for luggage in the compartment, they didn't leave us water while we were sleeping and when I asked for the bottles they had run out.... This with the seat spacing is awfully tight and makes you you feel like you're in a can. I travel this route twice a year and it's never been worse
The food choices were terrible. Shrimp and cold salmon filet?? Ew
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Miinukset: "Staff does not understand regulation"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Salmon dinner was the best dish Lufthansa ever served"
Miinukset: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Plussat: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Miinukset: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Cheerful and very helpful"
Miinukset: "The food could be better"
Plussat: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Plussat: "Good service for the price"
Miinukset: "More legroom"
Miinukset: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Too cramped for a 10 hour flight"
Miinukset: "Same as above"
Plussat: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Plussat: "Treated with kindness and courtesy by ground and cabin staff."
Miinukset: "Food wasn't the best but did honor my special diet request."
Miinukset: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Miinukset: "No difference between Business class and main cabin."
Plussat: "It got me to my destination safely."
Miinukset: "Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Headsets and entertainment screen was old and the selections were poor"
Plussat: "E-mail notification on change of gate"
Miinukset: "To be waitlisted till gate openes"
Plussat: "my favorite airline"
Plussat: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Miinukset: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."
Miinukset: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Plussat: "fast, efficient, on time. Friendly crew"
Miinukset: "old model aircraft"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"
Plussat: "As expected - another great flight with great service and arriving on time."
Due to à huge delay from previous flight we missed the check in time. In royal jordanian Website, it is said that check in closed 45 minutes before departure , but it really closed 60 minutes before. We arrived 50 minutes before. We are really disappointed about that.
The plane was clean. They did not tell us until we were boarding that masks were required. Most places don't require it anymore so everyone had to take time to dig for a mask. This made boarding rather long. They also started boarding earlier than was advertised. Not sure if it was because of the mask issue. It was a short flight so I wouldn't expect any entertainment. However they charged for drinks or snacks and wanted contactless.
Cleanliness, they could adapt the noise level of the speakers to human ears, and same thing for temperature.
The flight departed a little delayed and we waited for a long time at a cue. The rest is OK, especially the comfort.
Plussat: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Miinukset: "5 hour delay. Communication"
Plussat: "Efficient. On time."
Miinukset: "Water, courtesy of the airline. More space, of course."
Plussat: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Miinukset: "Would be good if seats could be leaned back a bit."
Plussat: "Vueling is a horrendous company, delayed flights - very bad organisation"
Miinukset: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Miinukset: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Plussat: "Plane looks new and clean."
Miinukset: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Plussat: "Seat comfortable, crew do their best"
Miinukset: "be on time!!"
Plussat: "The crew was fast, but grumpy."
Miinukset: "Vueling delays flights."
Plussat: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"
Plussat: "Punctuality and safety"
Miinukset: "Food options are very limited"
Miinukset: "Pay for all, it's ridiculous for the price of the ticket"
Miinukset: "Most Vueling flight that I take are delayed"
Miinukset: "Website for vueling down which prevented me from requesting refund. Now what?"
Plussat: "Seats were clean"
Miinukset: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Plussat: "Crew was nice and welcoming"
Miinukset: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Plussat: "Comfy seats, plenty of legroom"
Miinukset: "Took forever to board"
Plussat: "Crew. Extra leg room on first leg."
Plussat: "on time arrival"
Miinukset: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Miinukset: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Miinukset: "The check in line was too long with too few attendants checking people in."
Miinukset: "Cancellations and delays over and over again. Will not be using them again."
Plussat: "Nice short flight! Nice crew!"
Plussat: "Cheap, comfortable enough"
Miinukset: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Miinukset: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Miinukset: "The luggage did not arrive. The said the luggage left in Barcelona. I don't have anything and fill very disappointed about my trip. Never ever will be using Vueling again !"
Miinukset: "they left my lugage the delayed the flight for 2 hours, terrible services"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Miinukset: "Delayed for 1 hour and more"
Miinukset: "Really not the same quality/level of service."
Plussat: "I really liked the idea of boarding from the back of the plane which made boarding so much more efficient!"
Miinukset: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."
Plussat: "I liked the fact that we were able to check one luggage. The crew was excellent."
Miinukset: "Everything was perfect"
Plussat: "Things went pretty smoothly, but nothing exceptional about it. Good to get to point A to point B."
Miinukset: "It wasn't very clear via British Airways' booking process that I needed to go to the Vueling counter or the British Airways counter to drop off my luggage."
Miinukset: "Chairs are uncomfortable It was hot during the flight"
Plussat: "AIR EUROPE IS A GOOD AVIATION COMPANY, I DON'T HAVE NOTHING TO COMPLAIN"
Plussat: "The attendants were friendly and helpful. Definitely would fly with them again!"
Miinukset: "I had the choice on kayak to either buy a curling ticket or a British airways ticket for slightly more. I chose the British airways ticket because BA is a more reputable company and they have better baggage allowance policies. When I got to the check in I found out it was a codeshare. So, why sell me the exact same ticket for a higher price? This is dishonest."
Plussat: "Friendly staff"
Miinukset: "Awful leg room. I'm tall, but not too far above average, and it was a completely uncomfortable experience. Crew would not allow us to put bags in overhead bin, so on top of that, had to sit with my bag on my lap the entire flight."
Great check in and fantastic staff. This is no frills but you know that when you book
The fly was delay 2 hours that was horrible
Flight was nearly an hour & a half delayed and we had to change gates at the airport with no warning and no updates the whole time we were on the plane. And then all the drinks were warm, they had no ice and no food, everything was out of stock. Terrible experience.
Fast, good loads in and out, totally worth of price.
Plussat: "Priority boarding was a plus for it allowed for me to travel with carry on only"
Miinukset: "Nothing. It was perfect for the service provided"
Plussat: "The crew was good, the fly was hot the air conditioning not cooling."
Miinukset: "The time of departure"
Plussat: "Crew was very nice!"
Miinukset: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Plussat: "The crew were friendly"
Miinukset: "Entertainment but it was a short flight"
Plussat: "The crew is doing its best job given the cards they gave been given to play with !"
Miinukset: "It was all good for a budget airline."
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "No Frills Flying at Very Competitive Prices"
Miinukset: "Cost of Hand/On Board luggage can be the same price as the flight!"
Plussat: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Plussat: "Being on time and the comfort in the exit row was excellent"
Miinukset: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Plussat: "Reasonable price."
Miinukset: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Miinukset: "There was a 2.5h delay!!!"
Miinukset: "Very long wait for baggage pick up Overall it was adequate and safe"
Plussat: "I got to my destination safely."
Miinukset: "The guy who was checking us in mumbles the entire time. Couldn’t understand a word he was saying and why we were delayed 50 mins. There was supposed to be an open seat next to me and I even paid for priority but someone got their friend to sit next to them and she took the entire arm rest that she didn’t pay for. Overall I didn’t enjoy my time on RyanAir. I will need to looks elsewhere as I don’t think I can ever fly with RyanAir ever again."
Plussat: "On time and good flight"
Miinukset: "Mix up at airport with gates and late changes, lots of confusion"
Plussat: "Reasonable cabin bag allowance."
Miinukset: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Plussat: "Boarding and flying time very good"
Miinukset: "Noisy passengers (stag party and 40birthday)"
Plussat: "Beautiful views of Santorini and the Aegean from my window seat"
Miinukset: "My original flight was cancelled due to high winds and I was rebooked on this flight, having to spend an extra night on the island and thus missing my on going flight to Vienna the next day."
Miinukset: "My flight was missed from Stanstead to Dublin and RyanAir employees did not help me, they only wanted to sell me another expensive ticket."
Plussat: "Only the price."
Miinukset: "Everything, it’s bad experience, the crew, bordering, SANTORINI airport, security in the airport, waiting long time , they ruined my day."
Plussat: "Cheap efficient flight."
Miinukset: "Only two toilets were working. Big queues. Flight delayed by a passenger vomiting with chest pains as we left the standing. She refused to disembark until the captain insisted! Not Ryanair fault."
Plussat: "Friendly staff, easy check in"
Miinukset: "Plane was dirty when getting on, crumbs on the seat, napkins on floor, did not turn the lights of for night time flight"
Plussat: "Ryanair is a budget airline, so the flights are cheap and the service is ok."
Miinukset: "Not enough room for carry on luggage!"
Miinukset: "There were 3 queues, supposedly- one for priority boarding, one for back row seats and one for the rest of the passengers. But there was only one person at the boarding gate and she was accepting anyone with a boarding pass regardless of which queue they came from. This resulted in a lot of shoving and pushing and a complete bottleneck at the gate. It was uncivilised to put it mildly. Really poor experience. Next time I’ll try a different airline even if I need to pay a bit more."
Miinukset: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Plussat: "Punctual flight. Pleasant cabin staff"
Miinukset: "Cabin was so cold that ice was forming on the inside of the cabin wall. Paid for adjacent seats - unnecessary as there were available adjacent seats we could have been allocated."
Plussat: "Very good value for money. Courteous service by cabin crew."
Miinukset: "The gate # was never posted on the flight boards so we had to run to the gate when we happened to hear the boarding announcement. We had to pay 60€ at the gate for an "oversized" carry-on, which was standard size on all other flights. Priority boarding was announced then all the gate crew left, leaving everyone else sitting there. The plane and flight were fine (if you ignore the sales pitches for perfume, raffle tickets, etc), but I could have done without the stress leading up to it."
Miinukset: "Plane was dirty, boarding didn't have a good organisation, crew wasn't friendly."
Miinukset: "Checked in online paid for checkin bag. Still charged for this but then told we didnt check in and charged another 50 euros each"
Miinukset: "Re-routed us to Naples due to a storm. Did not keep us informed on when the buses were coming, if they were coming or anything for 3-4 hours. Then we all crammed into buses to Rome for a 3 hour drive. Then did not compensate for the lost time or lost money due to being 6-7 hours LATE to Rome! Horrid!"
Miinukset: "Having to check a bag that will fit in the plane and being charged so much"
Plussat: "Short cheap flight"
Miinukset: "Nickel and dime charges for EVERY "extra" Flight was 1/2 hr late!"
Plussat: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight."
Miinukset: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight. Plus they have all these hidden fees that jack up the price of this horrible flight."
Miinukset: "Generally, the experience was horrible. Poor service at the terminal, with unfriendly staff, no proper instruction about what to expect in terms of all the hidden fees for bags and other items, and an unorganized boarding process. The plane itself was clean, but very cramped, and the process of forcing random seating is just totally meaningless. The flight is already so overbooked that there is no chance any seats would be left unfilled, yet you split up couples, families and friends by forcing them to pay for assigned seats. Very poor customer service. There are many who say the money saved is not worth the hassle if you are not flying alone, and I agree with that. The one good thing I can say is that there were no problems with the baggage handling, but again, this is to be expected, not applauded. Poor quality service, Ryanair, as evident by the fact that your own employees were voicing their complaints to several passengers about the company. This should really be improved, but given that they are not under any significant competition, and people need a way to get to the islands, it is unlikely this will happen. I hope that my negative review, as many others, will force the management to make necessary changes to improve the service provided."
Miinukset: "Sitting 10 rows from my wife"
Plussat: "There is nothing that I like about this trip. It was a horrible experience and probably it will be my last time booking with Kayak. And I will make sure to let friends and co workers know to not use this website, unless you do something about this issue."
Miinukset: "Our flight was at 6:35am from Rome to Greece. We took an Uber to get to Ciampino Airport cause the trains don't work until 4:30 or 5am. So we get to this crappy airport and it was closed. We see people sitting outside in the stairs, sleeping on the few benches that was there and on the ground. Finally around 4am the airport opens and have to be in line waiting another half an hour for the people of Ryanair to come to the counter. When is our turn they told us that we have to go to another counter around the corner to pay for the laugagge and because we didn't print our ticket I tried to print my ticket all day the day I bought it and the website didn't allow me. I kept requesting for a code over and over again thinking I was doing something wrong but the bottom to click just didn't process anything. So I thought with my confirmation number for the booking I will be fine at the airport to get my boarding pass. Well no. They charged us 50 euros per laugagge,, that didn't have any extra weight (11 kilos each laugagge and 50 euros for not printing the ticket. So we paid 300 euros for the 3 of us Now I know why the website didn't accept the request to print the tickets on line cause they wanted to charge ppl extra. And I was not the only one with this issue there were other people in line with the same problem. This is one of the worse airlines ever! Totally scam. They don't give you nothing on the flight not even water. Cause they try to sell it to you. Food, water, snacks. Beware this company is a scam and provide a horrible costumer service."
Plussat: "Best: The flight was direct, not routed through distant cities as is the case with some low fairs from Stockholm to London."
Miinukset: "Worst: The procedures for getting from the airport entrance to the actual aircraft. Only a few minutes to know the gate, thus getting to the gate is rushed. Also the line for checking in was long, and there was no sigh to let me know that I needed to check in even though I already had a boarding pass."
Plussat: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Miinukset: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Plussat: "Crew is very friendly"
Miinukset: "Ryanair forces you to book seats in order to sit together."
Plussat: "They are al so helpful"
Plussat: "There was a 1 hour delay due to traffic and the flight crew kept us up to date with any changes and were overall very professional and kind about it. The pilots also invited kids to see the cockpit."
Miinukset: "Lines in Budapest are terribly long"
Plussat: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Miinukset: "Constant trying to sell you extras."