Etsi halvat lennot välille Helsinki - Kanariansaaret

Plussat: Crew excellent

Miinukset: Need to invent seat u can lay flat in

Miinukset: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!

Plussat: Overall, I can’t complain. The take off and landing was peaceful

Miinukset: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Plussat: Crew

Miinukset: More direction once crew knew the connecting flight would be lost, especially to minors

Plussat: Stress free boarding and flight, it all went smoothly and the cabin crew were extremely helpful.

Plussat: I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Miinukset: Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

Plussat: flights were on time.

Miinukset: loud passengers and at least water could be for free... its a 3 hour flight!!!

Miinukset: The flight was delayed and it seems like it happens regularly. Our flight to Palma de Mallorca was also delayed.

Miinukset: Boarding was crazy. Could not everyone in the gate area.

Plussat: Customer care was super supportive

Miinukset: Inflight sandwiches

Miinukset: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plussat: Staff were professional and polite.

Miinukset: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Plussat: Customer service was horrible in Rome

Miinukset: Train people and dont give people our seats even when we paid for them

Plussat: The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)

Miinukset: All in all everything was fine

Plussat: Crew was friendly

Miinukset: No inflight entertainment like we were supposed to have. No snacks, and 30 meal was small and terrible.

Plussat: Airline was changed to wamos. No drinks provided. Crew did not offer water.

Miinukset: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Miinukset: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Plussat: food good

Miinukset: techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs.

Plussat: Left and arrived on time. Crew very efficient. Smooth flight.

Miinukset: Everything was great!

Miinukset: Worst trip ever

Miinukset: Nothing, it was better than most other airlines

Plussat: Very happy with the service and seat comfort. Thank you

Plussat: The price.

Miinukset: Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in.

Miinukset: Old plane, not terribly comfortable. Everything else was fine.

Miinukset: Plane was smaller than what I thought it would be.

Plussat: The flight was on time

Miinukset: This my second flight with this shit agency, i paid for baggage for both flight but the airline inform me that my agency didn’t buy ticket with baggage. I tried to contact with them but impossible. And I paid more in the airport just for fucking 16kg bag. If kayak didn’t fix this problem it will be last time with you.

Plussat: Commitment to on-time travel, nice friendly staff, professionalism.

Miinukset: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.

Miinukset: Ground staff are extremely unprofessional In Casablanca

Plussat: Ok

Miinukset: Is ok

Plussat: Friendly crew

Plussat: The bording was quick and easy. There was enough legroom.

Miinukset: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.

Plussat: The on-flight crew was great, very helpful and friendly.

Miinukset: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.

Plussat: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.

Miinukset: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.

Miinukset: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.

Plussat: The connection was way too tight.

Miinukset: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Plussat: At least the crew was friendly

Miinukset: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Plussat: nothing

Miinukset: the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight

Plussat: Comfortable

Miinukset: I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa.

Miinukset: The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it.

Plussat: Crew was very pleasant and kind

Miinukset: Seats are small and not much legroom, like on all flights. I hadn’t found a way to pay for a checked bag online, so that process was a little awkward - had to leave my passport and boarding passes at the check in counter, walk to the ticketing counter, wait in line to pay, then walk back to the check in counter. But the staff was very friendly and kind.

Miinukset: The seat didn’t recline and the entertainment didn’t work

Plussat: Simple Flight

Miinukset: Small plane. not a lot of leg room

Plussat: All went as expected. Efficient and timely.

Miinukset: Seat bottom cushions worn out

Plussat: Free WiFi. Clean plane. Comfortable seats.

Miinukset: Slow to start boarding.

Plussat: Flights on time. Friendly crew. Nice interior on the Aircraft. FREE WIFI!!

Miinukset: Food poor going to Munich , legroom poor.

Plussat: In general, everything was ok aboard the plane.

Miinukset: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Plussat: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Miinukset: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Plussat: Crew

Miinukset: More direction once crew knew the connecting flight would be lost, especially to minors

Plussat: The crew was pleasant

Miinukset: Baggage checkin & flight boarding was slow & disorganized.

Miinukset: Information on arrival time was not correct

Plussat: Professional crew. Good simple check in.

Miinukset: Nothing.

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plussat: The facilitie to board

Miinukset: They no have entertainment

Plussat: The entertainment was good

Miinukset: The space in the seats are very small for such a long trip

Miinukset: Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again.

Miinukset: Flight was delayed. Took a long time to board.

Miinukset: Baggage took almost 90 minutes to come off plane.

Plussat: Flights on time. Friendly crew. Nice interior on the Aircraft. FREE WIFI!!

Plussat: Comfortable seats

Miinukset: They didn't load enough food for the flight so didn't receive a hot meal

Plussat: Crew was ok. Seat was fairly comfortable.

Miinukset: There was no in flight service and nothing was offered. Smaller plane but our flight from London to Bergen was in a smaller plane and we were offered something to drink.

Plussat: Plenty of legroom, friendly crew

Miinukset: Delays were not communicated at all. Plane was very old with no seat back entertainment or in flight magazine. A large piece of the plane fell off on takeoff and hit a passenger in the head. The crew tried to jam it back in place but it was obvious it would not stay put. It fell off two more times.

Miinukset: Water should be free on the flight

Plussat: Lighting and atmosphere on the plane was nice, getting us ready for the time change.

Miinukset: Movie selection.

Plussat: The crew was excellent! Nice leg room!!

Miinukset: I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!

Miinukset: The food

Plussat: on time; boarding was smooth; leg space was good

Miinukset: wifi was not working; food was below average; movie selection options poor

Plussat: Safety of aircraft

Miinukset: Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them

Plussat: the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again.

Plussat: Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!

Miinukset: They need to serve drinks with ice! US passengers need ice in their drinks!

Miinukset: frankfurt airport security is a nightmare

Miinukset: Multiple delays. Need to offer back up flights and hold connections for delayed flights.

Plussat: The crew was very nice , and very comfortable seats .

Miinukset: Everything was great