Etsi halvat lennot välille Helsinki - Kanariansaaret

Plussat: Nothing in particular. I guess crew was polite

Miinukset: THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Plussat: Fast boarding, on time arrival and friendly service; what more do you need!

Plussat: All went as expected. Efficient and timely.

Miinukset: Seat bottom cushions worn out

Plussat: Nothing

Miinukset: Staff , boarding , late, rude , uncomfortable. NEVER FLY WITH NORWEGIAN

Plussat: SAS is excellent in terms of comfort and professionalism and care from the crew.

Miinukset: None

Miinukset: connection information very poor

Plussat: Friendly crew. Good food. Uneventful flight.

Miinukset: Flight was slightly delayed in departure.

Plussat: Seat was comfortable. Entertainment was great. The service by the crew was great.

Miinukset: It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level.

Miinukset: Check in was not available and had to fly standby despite having reservation.

Plussat: Cheaper

Miinukset: Less delays

Miinukset: Nicer crew.

Miinukset: Air conditioning at the gate

Miinukset: KLM crew exceed our expectations

Plussat: Great crew.

Miinukset: Ran out of business class meal. Substituted a Econ class.

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plussat: Fantastic gate agents!

Miinukset: The food was terrible.

Miinukset: It takes a long time to get your luggage. Traveling with a child is really a challenge

Miinukset: No food, no drinks, no water, everything is for sale 3 hours delay at departure

Plussat: The online menu, seats were comfy, smooth flight.

Miinukset: The line to board was insanely long and slow moving.

Plussat: The crew was polite and attentive. I flew in the premium cabin and found the seat very comfortable.

Miinukset: The check in lines were disorganized and extremely busy. The flight was called to board an hour and a half before departure. However, boarding didn't begin for over an hour. Due to that, I wasn't able to use the lounge, which I had paid to use.

Plussat: We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami.

Miinukset: Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight.

Plussat: The aircraft was relatively new and well appointed.

Miinukset: Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff.

Plussat: NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES

Miinukset: EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS

Plussat: All was well from checking in to baggage claim.

Miinukset: A delay of about 20 mins

Plussat: Comfy seat.

Miinukset: The flight was delayed for more than an hour

Miinukset: Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!

Plussat: Check in process was fast and easy!

Miinukset: More comfortable seats

Miinukset: Fly on time

Plussat: Lost bag was delivered all the way to Chesapeake VA.

Miinukset: We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online.

Plussat: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Miinukset: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Miinukset: Seats are horribly close together. The lady in front of me reclined her seat and I had hardly any room. Extremely tiny seating area. Do not recommend.

Plussat: The flight was on time and the staff were great.

Miinukset: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.

Plussat: The flight attendants were friendly, caring and helpful. Especially when we were leaving

Miinukset: It might be a vegetarian option in menu included, instead of need to order it in advance. It might be a nice soft music while boarding- the passengers will be more relaxed.

Plussat: Landing

Miinukset: Poor service onboard and on the ground

Plussat: Все

Plussat: The on-flight crew was great, very helpful and friendly.

Miinukset: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.

Plussat: Friendly crew. Good food. Uneventful flight.

Miinukset: Flight was slightly delayed in departure.

Plussat: Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.

Miinukset: at least offered free water.

Plussat: My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible.

Miinukset: SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me.

Miinukset: We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite

Miinukset: Carry on policy is ridiculous

Plussat: Inexpensive

Miinukset: We had to spend €50 to check a bag that we can carry on to other flights due to weight restriction. There was terrible communication about a gate change. The flight was late and no one seemed to care or acknowledge that. The seats were very uncomfortable.

Miinukset: The flight was an hour late with no announcements made in the terminal

Miinukset: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Plussat: The crew were professional and courteous

Miinukset: Nothing, as it’s a short flight!

Plussat: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Miinukset: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Plussat: Comfortable

Plussat: Very friendly and helpful

Miinukset: I witnesses myself and at least 12 other people pay addition baggage fees

Plussat: No fuss, polite, slightly more leg room than Ryanair, plane seemed less noisy.

Miinukset: Could do with slightly more legroom.

Plussat: The flight attendants were very rude. One didn't want to asssit my 8 year old when she couldn't open the door. They kept waking me up to put on my damn seat belt.

Miinukset: The flight attendant yelled at my 8 year old . They didn't want to help my daughter get out of the bathroom. They stood there rolling their eyes. Don't think I'll be back on that air line

Plussat: Great flight and landing. Good leg room between seats.

Miinukset: N/A

Plussat: Great crew.

Miinukset: Ran out of business class meal. Substituted a Econ class.

Plussat: Excellent crew, good food & movie selection.

Plussat: The crews were pretty great!

Miinukset: The regulating of the temperature.

Plussat: The crew was amazing, flight on schedule and good entertainment.

Miinukset: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Miinukset: Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3.

Plussat: Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay.

Miinukset: Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state.

Miinukset: We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff.

Plussat: Nothing.

Miinukset: Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding.

Plussat: Good crew and very smooth flight. Other than the inefficient boarding process which is more the airports fault, my experience with Norwegian was excellent.

Plussat: Aircraft comfort and overall amenities

Miinukset: Out of 4 flights with Norwegian this trip, 3 were delayed because of issues with the aircraft. It's ok when it happens once, but 75% delays is no fun and not good

Plussat: For Copenhagen to JFK flight only: Excellent crew, satisfactory food service, very good drink service, great plane, comfortable seat in Premium comparable to old business class seats before lie flat became standard.

Miinukset: Extremely understaffed check-in desk in Lisbon with extremely long lines took over thirty minutes of waiting to reach the desk. No separate check-in lines for Premium, since they have no Premium service from there to Copenhagen. No Premium seating or services available from Lisbon to Copenhagen. No staff or facility at Copenhagen airport to print boarding pass for transfer passengers until gate agents finally arrived.

Plussat: It was a shot flight. Not much happening.

Miinukset: The flight was delayed.

Plussat: There was little to like about the entire travel experience. The check-in line was the longest I have ever seen, almost 90 minutes of waiting. The check-in & gate staff were rude and had no care for our check-in situation or information about the delayed and changed flight! Never Norwegian again!

Miinukset: Everything. The plane crew, which was subcontracted airline, not Norwegian, did the best they could with the upset and tired passengers.

Plussat: The crew was lovely and accommodating

Miinukset: You have to pay for everything. No meals, no water, was included on an almost 9 hour flight. We booked a flight through Norwegian on the way to Athens and did not have to pick a meal in advance however apparently on our return flight we had to? Doesn’t make any sense. Also there is very little room.

Plussat: Seat just ok

Miinukset: First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us

Miinukset: Too many extra charges, baggage,boarding,seats.

Plussat: Newer plane, crew was amazing, seats were adjustable

Plussat: Fantastic gate agents!

Miinukset: The food was terrible.

Plussat: Excellent crew, good food & movie selection.

Plussat: Customer care was super supportive

Miinukset: Inflight sandwiches

Plussat: For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Miinukset: My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

Miinukset: the plane was delayed. no reason giving. when boarding, it was a white plane with no markings. inside it had Norwegian signs, but probably the plane was a substitute. Once in the air, the flight was fine.

Plussat: It was a fairly quick boarding, even though we left 20 minutes later than expected. The wifi on board did not work. The flight was comfortable and went by quite fast.

Miinukset: I didn't enjoy the fact that 30 minutes before boarding there was already a tremendous queue. Even though this queue had formed, they somehow managed to take long enough to leave late.

Plussat: Aircraft comfort and overall amenities

Miinukset: Out of 4 flights with Norwegian this trip, 3 were delayed because of issues with the aircraft. It's ok when it happens once, but 75% delays is no fun and not good

Plussat: N/A

Miinukset: The flight was delayed, then we loaded onto an airport bus where we stood, sweating, for about 10 minutes before the bus left. Once we got on board it took forever for people to be seated, and some people were having their seats switched and others couldn’t find anywhere to put their luggage.

Plussat: Nothing. This was poor service from every stand point, starting from punctuality. Almost 2 hours delay and almost lost my connecting flight in Barcelona

Miinukset: Change management

Miinukset: I missed the flight and was not allowed to board even though there was time

Plussat: Crew was friendly, plane clean

Miinukset: Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon.