Overbooked flight of airBaltic, tow hours of delay
Facilities for short connections.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Miinukset: "I congratulate the KLM crew!"
Miinukset: "Flight got delayed 30 minutes"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plussat: "No delay and nice staff"
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Miinukset: "Our lougage did not arrive"
Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "Easy to board and easy flight."
Miinukset: "Flight departed 35 minutes late"
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: "Very friendly staff"
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"
The bathrooms were not very clean and the water would accumulate in the sink
Folks never want to sit readily when others are boarding.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "The crew was astounding"
Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Miinukset: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Miinukset: "Really hard to get boarding passes online"
Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Plussat: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Miinukset: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Miinukset: "Everything very good"
Plussat: "Crew was wonderful and welcoming!"
Miinukset: "More water provided during the flight. Also, the second meal was not very good."
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Miinukset: "They lost my luggage :("
Plussat: "Didn’t like the sandwich offered"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."
Plussat: "Food was good. Crew nice and professional."
Miinukset: "Landing was not so smooth."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plussat: "Courteous crew"
Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Miinukset: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Crew was nice and responsive"
Miinukset: "The overall experience is regular at best"
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Miinukset: "The crew was not very polite."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "The food, the facilities, the seat, everything."
Miinukset: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Miinukset: "Mejorar el espacio"
Plussat: "Crew was really nice, the timing of the flight is ideal."
Miinukset: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."
Miinukset: "my luggage arrived wet, nobody was responsible for it"
Miinukset: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Plussat: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Miinukset: "We delayed one day do to rescheduling"
Plussat: "food,movies, prices"
Miinukset: "The food terrible"
Miinukset: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Plussat: "The cost."
Miinukset: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Miinukset: "Did not offer enough WATER."
Plussat: "The nicest flight crew we experienced"
Miinukset: "The chairs were tight together"
Plussat: "the flight was AVIANCA , not American Airlines"
Miinukset: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Miinukset: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Miinukset: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Plussat: "Good food, kind staff, free booze"
Plussat: "The attention and services"
Plussat: "Everything was perfect"
Miinukset: "Everything was good to be honest"
Miinukset: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Plussat: "The food was fabulous!"
Plussat: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Miinukset: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Plussat: "Clean comfortable and on time"
Miinukset: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Plussat: "Nice meals, attentive staff"
Plussat: "Efficient and nothing annoying."
Plussat: "I loved the crew on my trip"
Miinukset: "Nothing everything was grate"
Plussat: "The flight attendants were incredibly attentive"
Plussat: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Plussat: "Very quick connection"
Plussat: "Flight was on time. Easy boarding. Smooth flight."
Miinukset: "In flight entertainment was below expectations"
Plussat: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Miinukset: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Plussat: "On time performance; friendly, competent staff."
Miinukset: "I strongly believe they cancelled our flight due to lack of passengers. The plane was sitting on the runway. I boarded for almost two hours for a flight of only one hour away. They were holding plane to fill with those already scheduled for the next flight?"
Plussat: "Delays. Gate changes on both flights."
Plussat: "The flight was about one hour late. We were advised of the late departure while checking in. The plane was very comfortable and the ride was smooth. Staff were professional and courteous."
Miinukset: "Only served sandwich with meat. No choice. However, unlike other airlines that don't serve anything on such a short flight, it was refreshing that they provided a FREE light snack."
Plussat: "The helpful crew"
Miinukset: "Flight was cancelled and we couldn't get out until the next day. They did put us in a hotel and pay for our meals, so that was good, but it was still several hours in line and a big inconvenience. The $30 off coupon for a future Avianca flight is pointless since we live in the US and don't plan to be back in Peru anytime soon. I free ticket or at minimum an upgrad on any star alliance partner would have been appreciated."
Miinukset: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Miinukset: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Plussat: "Flight was oversold so they upgraded us to first class at no charge"
Miinukset: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Miinukset: "Ran a little late."
Plussat: "The service was good and I love that there is a cracked bag included."
Miinukset: "The flight was delayed...if it was mechanical, no worries but there was another plane at our gate which make me think that mechanical was just an excuse."
Plussat: "On time flight"
Miinukset: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Plussat: "Very quick flight and good service."
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
There weren't enough snacks/ no meals.
As a United 1K member I was expecting a lot better service than what I got. I had to pay extra to pick seats, pay for baggage (only the Star Alliance Gold has one free baggage allowance) etc. All in all with all the extra fees, I would have been buying the ticket on United which was about $75 more expensive than the Air Canada fare.
Upgraded seat was worth the price. Purchase price of food was a little high
Miinukset: "No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system."
Miinukset: "Make sits more comfortable, they are terribly uncomfortable for such a long flight at night."
Plussat: "Crew was ok"
Miinukset: "No food for such a long flight not enough leg room"
Miinukset: "Was delayed several hours, had to change crews in Vancouver, and landed in Toronto long after my connecting flight had already left. Instead of being Boston at 7pm, I got back at 11am the next day"
Plussat: "they gave me the special food"
Plussat: "The crew was kindly and friendly"
Miinukset: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Plussat: "Timely. Best entertainment."
Miinukset: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Plussat: "Space, food and entertainment"
Miinukset: "It was late 20min"
Plussat: "Exceptional & friendly service."
Miinukset: "For a 4+ hour flight they may consider offering some free snack & drink."
Miinukset: "Never happened. See above"
Plussat: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Miinukset: "No individual entertainment on an eight hour flight."
Plussat: "The seats were large, and they had power."
Miinukset: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Plussat: "Short flight, crew."
Miinukset: "Delays and boarding."
Miinukset: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"
Plussat: "Quick flight. Great fare pice."
Miinukset: "No complaints."
Plussat: "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"
Plussat: "The crew was exceptionallly good. They knew the passengers were annoyed because of the delay in takeoff and they made it up to us with Extra care and attention. Very pleasant people"
Miinukset: "The flight was about 40 minutes late taking off."
Miinukset: "Difficult to cancel flight. Could not do on line and when I called I went through a menu that said that no one was available and to call back later. Didn’t even state what later meant. Subsequently ended up not canceling in advance since very little ability to call back once into work day."
Plussat: "Overall not bad."
Miinukset: "Flight delay, tight seats."
Miinukset: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
Plussat: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Miinukset: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Plussat: "Professional and polite crew"
Miinukset: "Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Miinukset: "Was delayed 2 hours on the way there (MTL to NYC). On the way back my flight was cancelled and was booked on the next flight. I had my gfs bday and couldn't miss it. What a bad experience."
Plussat: "Seats, entertainment"
Miinukset: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Plussat: "Really good experience Was very happy with the service and the stuff Would definitely do my next flight with air Canada Keep up the good work guys."
Plussat: "The flight from YVR to SFO was good, but the flight from SFO to YVR was horrible. So I'm giving you an average score from both flights. Note: both flights were booked through Air Canada but were operated by United."
Miinukset: "I booked through Air Canada but the flight was operated through United. There was NO communication regarding what terminal the flight left from and I almost missed my flight because the board said international but that was incorrect. Many people did miss their flights and everyone was MAD. I was re-booked on a later flight but fortunately I made the original flight because I happened to be walking by the gate when they called for final boarding. My seat was at the very back of the plane next to the bathrooms. When the flight took off a funnel of water poured down my back from the baggage bins above. My entire back, pants and underwear got soaked. It was disgusting. The stewardess said it was most likely water from condensation/air conditioner and offered me some paper towels. I moved to the aisle seat. Thank goodness it was open, because when we landed a ton more water poured on to my old empty seat. Once again the stewardesses didn't think it was a big deal. I feel badly for whomever sat in that back seat the next flight out. I'm sure they got soaked too. The stewardesses could not have cared less. I'm sure they didn't bother to report it."
Plussat: "The crew tried to be nice."
Miinukset: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Plussat: "Friendly Staff."
Plussat: "I liked the fact that my online check in was super easy"
Miinukset: "More friendly crew"
Plussat: "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
Miinukset: "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
Miinukset: "Spent extra 12 hours at the airport"
Plussat: "The price :)"
Miinukset: "Wasn't able to play the videos on my iPhone."
Plussat: "Staff were friendly. My son got to say hello to the pilot as we boarded. It was a smooth flight."
Miinukset: "It would be nice if there were some vegetarian options for food on the plane. Even a cheese and tomato sandwich would. D good."
Plussat: "The meal (pasta) was good. The seat was roomy enough. The crew offered water and other beverages frequently. The"
Miinukset: "The snack (cold sandwich with nothing else) was disappointing. VERY limited entertainment options: rent an iPad and hope it has a movie you want to see, or nothing. Not good for a long flight Also had to restock the lavatory myself"
Miinukset: "The plane was too old Did not prepare enough food No free snacks"
Plussat: "I liked the flight crew. They were very friendly and attentive."
Plussat: "Space between seats in economy class"
Plussat: "The smoothness with which the pilot flew the plane was remarkable. I felt very safe."
Miinukset: "1) For a four hour flight it's sad that we were not even offered a snack we didn't have to purchase. After being delayed for more than 2 hours many of the passengers were hungry by the time we boarded. 2) The flight attendant passed my row without offering me a drink and when I asked I was given room temperature apple juice and not given any ice."
Plussat: "Wel,l my flight out of SFO was delayed by an hour and ~20 minutes, which was the length of my layover in Toronto. The pilot was able to make up some time in the air, but I still had to go through customs, security, and then run through most of the Toronto airport with only 25 minutes (before my flight left, probably even less because they close the doors before take off). I was off the plane at 7:30. My flight to Charlottetown was on-time, leaving at 7:55. The nicest male flight attendant on the plane moved me to a seat right before first class and put my carry-on in the closet at the front so I could be of the first off the plane! I ran through the airport, customs, security and all. I got to the gate at 7:41. The lady at the gate saw me running from far off and asked if I was Michelle. She was so happy that I had made it and let me catch me breath before I boarded. The delay on the first flight was very unfortunate and stress-inducing, but all the Air Canada people I interacted with along the way were very wonderful."
Miinukset: "The delay."
Plussat: "Seat number was displayed on the monitor of the sheet."
Miinukset: "Japanese movies, TV was small."
Plussat: "I liked that they were quick and nice service."
Miinukset: "No games for entertainment."
The flight was 2 hours behind schedule on take-off but the captain managed to catch up a bit during the flight
We booked a flight that said it was Iberia, operated by Iberia. However, Iberia refused to help us when we called to try to ensure we’d have seats together since we were flying with two small children. They claimed they couldn’t see our seats in the system and when we pushed for them to try harder to help us, they hung up on us. The day or two before the flight, we got an email from Level saying the flight was with them and that our tickets didn’t include food or drinks, even though it was an international flight. This is not something we knew when booking, as it wasn’t presented this way on kayak. Once on board, it turned out we had to pay for every small item - headphones, blankets, and anything other than water. Check in at the airport was a nightmare. They had only a few stations open, there was no option to do it yourself like many other airlines. They couldn’t figure out how to check a car seat without charging us and it delayed us greatly. The crew on board was very friendly, and obviously they don’t control the business model or prices. However, we had gate checked a stroller and upon landing in NY, we (and other families) were told they couldn’t find any strollers. In the end, all the gate checked items were released with the regular luggage. Fortunately one member of the crew helped us get through a fast lane in customs since we were carrying a small child. Overall, friendly crew on board, but not a good experience, otherwise.
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
English language entertainment options.
Miinukset: "no air circulation during taxiing"
Miinukset: "Awful awful baggage collection in Madrid - longer than. One hour"
Plussat: "On time"
Miinukset: "Free wifi for economy class"
Miinukset: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
Plussat: "All ok"
Miinukset: "Free WiFi never worked !!"
Plussat: "Good was decent. Didn’t need to schlep big bag of snacks."
Miinukset: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Plussat: "Perks of being emerald"
Miinukset: "Kayak did not send me my booking reference in the email. kayak has no customer service number"
Plussat: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Miinukset: "The food could be better"
Plussat: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Plussat: "Smooth flight"
Miinukset: "Food could have been better in board"
Plussat: "Everything was perfectly...nice crew"
Plussat: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Miinukset: "The seats and the lack of space"
Plussat: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Miinukset: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Plussat: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Plussat: "The boarding process was excellent and efficient. I liked it."
Miinukset: "There was no free food and no entertainment. That was very disappointing."
Plussat: "New plne, service from American Airlines was good news friendly."
Plussat: "On time or early"
Miinukset: "Cramped quartrrs, plastic food."
Plussat: "Exit row seating has plenty of room"
Miinukset: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Plussat: "Entertainment was great. Nice choice of movies, and boarding was easy."
Miinukset: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Plussat: "Seats were too crowded. No leg room."
Miinukset: "Did not offer water and seats were very uncomfortable."
Plussat: "goed attention in Iberia A320 600 and very wide"
Plussat: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Miinukset: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Plussat: "I liked the food and the fact that we could have wine with dinner."
Miinukset: "I didn't like the boarding procedure. There was an announcement for business class first, but then there wasn't enough said about the rest of the boarding i.e. "Group one can board now." Everyone was moving forward whether they were in group 1, 2, or 3. It was disorganized and not handled in a fair and efficient manner."
Plussat: "The food served and diverse movie choices."
Miinukset: "4 hour delay."
Plussat: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Plussat: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Plussat: "Everything was great."
Miinukset: "Boarding was a bit late."
Miinukset: "No food and no water"
Plussat: "Crew were great. On time. Smooth"
Miinukset: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Plussat: "The attendants/crew were kind and efficient"
Miinukset: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Plussat: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Miinukset: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."
Miinukset: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."
Plussat: "Seats were comfortable"
Miinukset: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Plussat: "Direct flight with good entertainment system if you fly in one of the newer airplanes."
Miinukset: "Poor service. It seems most if not all Iberia staff are not happy to work for this airline, and definitely hot happy to work with people. My kids asked a few times why those people were upset (regarding both flight crew as well as ground crew). Online services to request seat assignments does not work. We tried to get seat assignments over the phone, and it seems Iberia only picks up the phone if you going to purchase a ticket, otherwise forget about getting help over the phone, and/or online (email as well as website). After trying to obtain child menus over the website and phone, I drove to the airport Iberia desk to order it there two days before the flight. The desk manager was helpful and requested for us to send an email with the request, so he could set it up once the flight opened up two days before the flight. I sent out the email to find out on the flight once food service started that the request was never placed."
Miinukset: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Plussat: "Each seat had its own entertainment. The food was good."
Miinukset: "We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!"
Plussat: "Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight."
Plussat: "Guests were boarded quickly. Crew was friendly."
Miinukset: "Food was tasteless and bland. Crew was not very attentive."
Plussat: "Very good flight all as expected"
Miinukset: "My golf luggage went missing and will be a day late - Madrid airport was a zoo - long wait to pass through passport contol"
Plussat: "On time"
Miinukset: "Seats were cramped. Boarding process did not follow the assigned group numbers. No drinks or snacks were offered. Checkin window assignment in the airport was not made until 2 hours before flight time and we were forced to check in the carryon boxes."
Miinukset: "Boarding was laugh out loud stupid. Worse than cattle. No announcements. Looked like the entire process was run by high schoolers. They wouldn't let us board till the last because we hadn't booked a return on BA. Among the worst flights ever"
Plussat: "Although flight delayed 3 hrs, crew kept us informed and offered food vouchers during the wait."