The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plussat: "Excellent crew, good food & movie selection."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Miinukset: "Flight departed 35 minutes late"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: "Decent seat size. Sorta slept the whole flight."
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "Consistently high standards"
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Plussat: "Everything. Staff incredible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "The bags where damaged from the staff"
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "Friendliest economy class service I've ever encountered."
Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"
Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"
Plussat: "Very efficient."
Miinukset: "Better airflow in cabin, letting you know about meals before getting to plane."
Miinukset: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Plussat: "Got us there safely"
Miinukset: "Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport."
Miinukset: "Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy"
Plussat: "Seat reclined far back"
Miinukset: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Plussat: "The ticket was affordable."
Miinukset: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Plussat: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."
Miinukset: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Plussat: "Seats were old, but very spacious and comfortable."
Miinukset: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Plussat: "Brussels airlines business class seats were the most comfortable I have sat in."
Miinukset: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Miinukset: "Bus navette between thé flights"
Plussat: "The seats were wide tall and comfortable, there was enough room for the legs as well."
Miinukset: "A little glass of juice would have been nice from the airline."
Miinukset: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Plussat: "Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge."
Miinukset: "I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!"
Miinukset: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Plussat: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Miinukset: "Aisles were very narrow to access bathrooms."
Plussat: "Timeliness, crew and seat space.."
Miinukset: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."
Plussat: "Overall good flight, get what you pay for."
Miinukset: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Miinukset: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Miinukset: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Plussat: "Easy to cancel Trip"
Miinukset: "Kayak did not have a system of knowing that I cancelled the flights"
Miinukset: "Read above!! WORST EXPERIENCE EVER!!!!"
Miinukset: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."
Plussat: "The crew was outstanding. All amenities were available."
Miinukset: "I can't think of anything."
Plussat: "Safe flight"
Miinukset: "They dropped our connection. Took 3 hours to straighten it out"
Miinukset: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Plussat: "The seats had more leg room that similar sized planes on other airlines."
Miinukset: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Plussat: "Staff was ok."
Miinukset: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Plussat: "Be on time"
Miinukset: "Food, no comfort, movies and music boring"
Miinukset: "Was surprised that the food was on sale !"
Plussat: "Not too much"
Miinukset: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Miinukset: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Plussat: "I had a comfy seat at exit row. The team was great."
Miinukset: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Plussat: "Same coment"
Miinukset: "Same coment"
Plussat: "On time boarding and the flight was in less time than expected."
Miinukset: "No leg room, my tray table was broken"
Plussat: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Miinukset: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Plussat: "Fast Boarding"
Miinukset: "Was waiting for a lagguage over 30min at Tegel airport"
Miinukset: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Plussat: "Flight itself was fine."
Miinukset: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Plussat: "Leg room seemed above average. Food was very good."
Miinukset: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Plussat: "Your airline 100% better then Air Canada."
Plussat: "Direct flight"
Miinukset: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"
Miinukset: "No communication on what was the reason of the delay"
Miinukset: "they lost one of my carry on bags and haven't been found"
Miinukset: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Miinukset: "Could not get my boarding pass before reaching my last terminal because it was not ready from Montreal or Toronto, and no staff were available elsewhere in the airport. this prevented me from making necessary purchases to bring with me to Kinshasa, my final destination."
Plussat: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Plussat: "In-flight staff are professional and try to get on with things even in tricky situations."
Miinukset: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Plussat: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."
Plussat: "good service clean"
Miinukset: "waiting a long time for luggage"
Fast, good loads in and out, totally worth of price.
Plussat: "The flight was really fast!"
Plussat: "The crew were very welcoming and for a low budget airline, the staff were very professional."
Miinukset: "What let me down was the ryanair ground staff at ponta Delgada airport. I was trying to load up my ticket and the lady at the baggage hall was losing her patience with me a bit, for not printing the ticket out. Also I was charged €40 to check my bag in as I thought I already checked it in online, before I came over here. It's a sad way to end this trip, as its a beautiful island."
Plussat: "Nothing. I never took a flight so bad in my life."
Miinukset: "They could have another line to the people that couldn’t make check-in online, but they prefere to charge you a amount of $55,00 euros. Me and my husband tried to do the check-in online but the system was out off service and than when we tried again, 2 hour before departure, it was no possible"
Plussat: "The only good thing was it was a direct flight."
Miinukset: "Short version: Avoid Ryanair like you would avoid Herpes. I paid for baggage but got charged again. Desk agent was rude. There was no information provided about what gate or where the gate was. I paid for fast track security and didn't get it. It only got worse from there. Never ever fly Ryanair!"
Miinukset: "Communication, comfort, customer service, timeliness"
Plussat: "The Low price of the tickets."
Miinukset: "The flight was a bit delayed. Upon check in, I was charged 20€ for one small luggage that I had whereas I am suppose to be entitled to 1 free hand carry luggage. Many passengers were surprised and upset including me. I will NOT be booking a flight with Ryanair anymore!"
Plussat: "Cheap flight"
Miinukset: "Less time in the boarding line and less interruptions to sell things."
Miinukset: "the heat in the cabin was unbearable"
Plussat: "The take off was very smooth"
Miinukset: "It was a bit too warm"
Plussat: "Being on time and the comfort in the exit row was excellent"
Miinukset: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Plussat: "The price"
Miinukset: "Confusing baggage policy. You are told to take your bag to the gate where it will be taken and put in the hold. It is not made clear that this bag must go through security with you and therefore cannot contain liquids. We had to jettison a lot of toiletries. When we got to the gate we were allowed to take the bags on anyway. What is the point of this?"
Miinukset: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Plussat: "My own boarding was went ok"
Miinukset: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Plussat: "The captain and fly was nice. Just it is hapenned someone feeld seek and we was weiting for emergency. Our fly was latte 1htoour 50 minutes"
Miinukset: "Additionnal for our fly was late 1hour 50 min we need waiting for the baggage 30 min. When i made check-in i got 2 different seet in difgerent line farroway and lot of another people same me. Mother in lane 21 the son line 9 .Sorry for my English."
Plussat: "Good flight with no turbulence. Checked luggage came out fast."
Miinukset: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Plussat: "Ship flight"
Miinukset: "Flight was delay, and I don't see crew doing the best to make the people confortable. Or happy to flight"
Miinukset: "Always delayed and poor services"
Miinukset: "1156.64 When we arrived at the airport the clerk at the desk would not look up from her computer to help us, we went to the window and she continued to refuse to check us in. When we handed her our passports she bluntly stated that it was too late to check in because it was 10:00 and the cutoff was 9:55. We asked if she could make an exception due to our issues with transportation or if she was able to help us rebook a flight and she said no. We had already paid for this flight and had checked in baggage and paid separately for the two bags and she told us there were no Ryan air flights for our destination. We promptly rebooked with another airline at a separate airport and consequently had to pay for another form of transportation to the airport as well as a new flight and another two checked pieces of baggage. I have traveled all over Europe, the US, Canada, Central America etc. and never in my years of travel have I felt so belittled and disrespected especially considering I was a paying, respectful and loyal customer. It goes without saying I will never use this airline again and will be strongly recommending other airlines to friends and family."
Plussat: "Standard Ryanair flight. Usual boarding etc. No problems."
Miinukset: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Miinukset: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Plussat: "Fast boarding. I exchanged place with a stranger with no problem ."
Miinukset: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Miinukset: "They took my carry on away and then we had to wait for all of the bags to come through. Not fair"
Miinukset: "The difficulty getting my boarding confirmed. It worked in the end but it took a long time and it was frustrating."
Plussat: "Flight itself was pretty standard and cabin crew were very friendly."
Miinukset: "I've never met a more unprofessional individual in any line of work than the Ryanair gate agent boarding our flight in Rome. She was extremely rude to everyone and even berated several passengers, including those who didn't speak English. Multiple passengers who witnessed this asked for her name so that they could report her to the airline... she refused to give it. Such conduct should not be tolerated by any company, but is especially poor form for one like an airline in the customer service business. I'll make every effort to avoid Ryanair in the future just because of her."
Plussat: "Affordable price"
Miinukset: "Always i have to check in my carry on because "the overhead bins are full already". Later I realize this isnt true. No leg space. No reclining seat. They even charge you for water. Almost always departs late."
Plussat: "On time."
Miinukset: "Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together."
Miinukset: "Consider taking another airline at CDG IF 50$ more expensive. Will be worth it"
Plussat: "Flight was good."
Miinukset: "Boarding area was completely full with no where to sit because there wasn't enough seats for the amount of people."
Plussat: "The one flight attendant was nice and apologized for the behavior of others."
Miinukset: "The check in crew forced me to check a bag that I was able to put under my seat on a previous Ryan air flight two days before this trip. They would not even let me talk to cabin crew to see if there was room. I eventually took out all my valuable belongings and brought them with me onto the plane. After having a very rude interaction with two different people. One even said "don't tell me how to do my job." Then when I got on the plane there was plenty of room for my backpack. The floor was incredibly dirty with chips on all over the ground. We then sat on the tarmac for half an hour. I could not believe how rude the check in crew was, they would not even listen to me explain that I had put the exact same backpack under my seat two days ago. Completely absurd."
Plussat: "How helpful they were"
Miinukset: "Baaaaa they treat you like sheeple. And they try to sell you perfume and cosmetics like it's an Armenian used electronics store. Yuck."
Plussat: "It was in time."
Plussat: "Smooth flight."
Plussat: "Not much"
Miinukset: "Just about everything."
Miinukset: "More than 4h late. First and Last time on raynair"
Plussat: "Cheap before extras. I think I'd rather pay more for better quality airline."
Miinukset: "I've had three flights with Ryan Air this week and every one has been so unorganized and stressful. The boarding process is slow, and a lot of getting in line and standing for long periods of time. Even with open seats they don't boom groups together (when they book at same time). I assume to get more money to switch but this just leads to masses of people trying to swap seatings during boarding. The landings on all three were rough, I fly a lot and have never had an issue and these landings were concerning. One they came into fast and had to pull up quickly to avoid landing."
Miinukset: "Ryanair is a cheap airline so not much can be expected."
Plussat: "On time"
Miinukset: "Had to pay for the garment bag. Not too friendly flight attendants."
Plussat: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Miinukset: "Plain had technical issues so we waited for 45' standing up outside in the cold until they got us back inside and wait another hour for a new plain to come,"
Plussat: "The plane landed safely, but a bit rough."
Miinukset: "Paid €80 for 2 bags, then the agent told me that I could have saved over 50% if I had prepaid. It would have been nice to know that. The seats were incredibly cramped, even though I am not tall. The plane sat on the runway for about 40 minutes."
Plussat: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"
Plussat: "That it will be the last time we fly RyanAir. Theur motto low vist simple isca joke only if u have no luggage and do mot eat. Everything is nickle dime even pay forcacdrink of water. Even though purchased priorityvboarding and wheel chair assist, we were coerced to check our rollers and the chair assist was late and deplorable! The crew spends more time hawking food duty free and lotto and does not even collect waste. No flight info at gate. Aisle passenger allowed to have a bag that did not fit underr seat between his legs whole flight in controvention to safety rules!"
Plussat: "Crew was friendly. Initial price was good."
Miinukset: "No reminder was sent prior tothe flight to remind us that online check in was mandatory. Never did Ryanair inform us that failure to comply is subject to a substantial monetary penalty. In our case the charge for not checking in online represented about three times the original ticket price! Long lines at the gate, long lines outside, no jet bridge, and forced to check carry on luggage. This was our first and LAST Ryanair flight."
Plussat: "Fust flight"
Miinukset: "Little space between chairs"
Plussat: "Nothing. RyanAir is the worst airline in the world!"
Miinukset: "My friend's GoPro was stolen out of her luggage after she checked it in with RyanAir"