Etsi halvat lennot välille Helsinki - Lissabon

Plussat: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Miinukset: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Plussat: Crew was nice

Miinukset: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Plussat: Very helpful crew. Quick boarding process.

Miinukset: Not much leg room, or space in seats.

Plussat: Everything

Miinukset: Nothing

Miinukset: When its rain we shouldn’t walk to the air plain

Plussat: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Miinukset: I flew economy and all was good and appropriate to the level.

Plussat: Confort and kindness

Miinukset: It was too cold

Miinukset: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Miinukset: Better boarding and entertainment

Miinukset: Lost one of my luggages

Plussat: Good movie selection. Attentive crew.

Miinukset: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Plussat: amazing and great customer service

Plussat: Crew good and seat OK but not exceptional for business class

Miinukset: Food was average - main course could have been better. Range of movies ok but not great

Plussat: Everything perfect and arrive to destination on perfect time.

Miinukset: All positive.

Miinukset: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Plussat: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Miinukset: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Miinukset: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Plussat: I

Plussat: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Miinukset: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Miinukset: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better.

Plussat: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Miinukset: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Plussat: Vegetarian option of the food. Constant hydration

Miinukset: WiFi

Plussat: Very polite and helpful crew. Nice selection of movies in-flight

Plussat: The crew were friendly enough and willing to serve.

Miinukset: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Plussat: I

Plussat: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Miinukset: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Plussat: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Miinukset: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Plussat: More leg room

Miinukset: Space

Plussat: Services is good .

Miinukset: Food can be better

Plussat: Everything perfect and arrive to destination on perfect time.

Miinukset: All positive.

Miinukset: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Miinukset: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Plussat: Easy boarding process

Miinukset: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep

Plussat: inflight staff are good but on the ground staff at airport need a great deal of improvement

Miinukset: Delayed arrival at Bangalore by more than 1 hour.

Plussat: Seats very comfortable

Miinukset: Nothing

Miinukset: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals

Plussat: Nothing!

Miinukset: Racists bastards!

Miinukset: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Plussat: They hand out wine like it's candy

Miinukset: Also, they hand out wine like it's candy - be careful!

Plussat: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Miinukset: More legroom

Plussat: They were very nice! Always a smile, even after 10 hours with us!

Miinukset: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Plussat: Food

Miinukset: There was loud, annoying static over the intercom off and on.

Miinukset: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Miinukset: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Plussat: The crew was amazing

Miinukset: The WiFi

Miinukset: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Miinukset: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Plussat: Nice crew

Miinukset: More comfortable seats