The service, food, and extra details were amazing, thank you!
The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.
I had ordered a vegetarian meal in advance and they didn't have one for me, and then they were very rude when I asked about it and proceeded to just offer me the meat meal. Seats were okay, but I paid extra for some better seats. Can't complain too much for the cost of the ticket, but I'd probably try to avoid them in the future based on my experience.
Last minute booking was a breeze
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Check in was so easy."
Plussat: "Crew was amazing. Seat was better then usual."
Miinukset: "Don’t make us pay for our drinks."
Plussat: "Safe polite crew"
Miinukset: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Miinukset: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Miinukset: "Difficult to find check in at Copenhagen airport"
Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"
Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Plussat: "The staff were ok"
Miinukset: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Miinukset: "We had three hour delay due to thunderstorms."
Plussat: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Miinukset: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Miinukset: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plussat: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Miinukset: "No problems at all... a wonderful trip"
Plussat: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Miinukset: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."
Plussat: "It was a normal flight, only a few hours long. The crew was very nice."
Miinukset: "Once again, just some leg, and arm space issues but that's to be expected."
Plussat: "Seat room good. Food very good. Flight attendants excellent."
Miinukset: "Nothing comes to mind at this time."
Miinukset: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Plussat: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Miinukset: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Waited for us when flight showed up late"
Miinukset: "Cramped cabin"
Plussat: "The movie selection"
Miinukset: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Plussat: "Even though I did not get the seat I paid extra for, it was a great flight."
Miinukset: "No priority check boarding for business class in Compenhagen"
Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"
Plussat: "I'm a super nervous flyer, and SAS did an awesome job with customer service, in flight service, the food was delicious and the drinks were great! I'll be sticking with SAS for future flights."
Miinukset: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."
Plussat: "The biz class seat and bed"
Miinukset: "The olives in the salad."
Plussat: "Efficiency, confidence, promptness"
Miinukset: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Miinukset: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."
Miinukset: "We arrived in Newark, but our luggage did not. It was lost for 2 days. In this day and age of technology, there is no excuse."
Plussat: "I didn’t like anything about flying with Norwegian airlines."
Miinukset: "Boarding was handled poorly, flight was delays both outbound and return flights up to 3 hours each time, the food wasn’t good at all, there was no entertainment or any sort of flight info available. The seats were packed as tightly as possible. Bathroom on the flight was out of order."
Plussat: "Didn’t make the flight"
Miinukset: "I came in from a connecting flight that was slightly delayed and got to check in 55 minutes before take off but the checkin counter had just closed and they wouldn’t let us get on the flight, and I was traveling with my toddler. Norwegian wouldn’t offer any help because we were too late they said."
Miinukset: "Food, friendliness of crew, knowledge of crew"
Plussat: "Smooth plane ride"
Miinukset: "Friendly staff on plane"
Plussat: "Great aircraft Boeing 787 Dreamliner! Rome to LAX at 40,000 feet for 12 hours. Smooth flight."
Miinukset: "Bring your own FOOD and WATER/SODA. Also if you are a big person, the bulkhead seats and seats on the exit rows are narrower than other coach seats due to the folding video screen between seats. If you are a small spindly person, no problem but if you are a big person, the seats are uncomfortable."
Plussat: "We like that we were able to get free movies. Crew was nice."
Miinukset: "Food could be better. We had to wait an hour and a half to get off an airplane."
Miinukset: "WiFi wasn’t working and video monitor was temperamental."
Plussat: "I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip."
Miinukset: "Made you pay for everything. Not even free water or coffee."
Plussat: "Plane looks so nice."
Miinukset: "Fly more than 3 hours without drink or snack.. really ? Horible!!!"
Plussat: "The price."
Miinukset: "Everything. The service overall is terrible. Experience was nothing to write home about. The attitude of the cabin crew / flight attendants have to be one of the worst in the industry. You get what you pay for."
Miinukset: "We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled."
Plussat: "Seat 6D has lots of leg room"
Plussat: "The best part was learning that we'll never fly with them again."
Miinukset: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."
Miinukset: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"
Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."
Plussat: "Good price"
Miinukset: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."
Plussat: "New aircraft Good entertainment"
Miinukset: "A bit too cold"
Plussat: "This service on this flight was excellent and the new plane was great!!"
Plussat: "We liked nothing"
Miinukset: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Plussat: "Clean and newer plane. Liked darkening shade and entertainment."
Miinukset: "We couldn’t get to bathrooms after going through passport area and on to gate. Then we had to wait a long time before flight took off. There was a technical delay, mid takeoff. My first flight with them. Next time I’ll order a meal. Nothing given free like water or pretzels Crew ok, but not great."
Plussat: "On time departure and arrival. Friendly staff."
Miinukset: "Even water is for sale, but to be expected for a budget airline."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "Most uncomfortable chairs ever!"
Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."
Miinukset: "There is no internet or any entertainments so it was boring"
Miinukset: "Norwegian did not offer information about which terminal the flight was departing from."
Plussat: "Crew was great. Very nice."
Miinukset: "Guy next to us was vaping and moved his seat from row 32 to be in our 18."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Plussat: "At JFK departure was delayed about two and a half hours"
Miinukset: "I want to reimburse you at your company."
Miinukset: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Plussat: "The lighting, and USB port at every seat."
Miinukset: "Departure delay of almost two hours then another delay for passengers with security issues. Why weren’t the security issues cleared up during the other two hour delay? There is no food. Not even an offer of water or coffee."
Plussat: "The whole crew was friendly and accommodating. One crew member in particular named Javi."
Miinukset: "No food or beverages served. Uncomfortable and squished seating."
Miinukset: "all good"
Plussat: "The planes were nice, the crew were friendly."
Miinukset: "The plane on inbound flight to London was overbooked by 51 seats. The crew did not see that I paid for a premium seat and after 3 hours of waiting at the checking counter I was the last person receive a seat on the plane and was downgraded to coach. My luggage was never put on the plane - although the crew promised they would assure my suitcase made it on. On the way back (LON - FTT) the airline did not have any headphones and did not have any snacks for purchase - obviously very poor planning for a cross-Atlantic flight. If they were unable to properly stock the plane prior to departure, they should have notified people waiting at the gate, so that the passengers would have the opportunity to purchase those items at the airport prior to departure."
Plussat: "Flight time was shorter than the reported time on the ticket."
Miinukset: "The wifi connection was poor & no individual TV screens to watch movies. Also, no music during flight."
Miinukset: "my previous flight was delayed and I missed checkin for this flight by 10 minutes and was not able to make the flight, even though I had enough time to do so. Had to pay $2000 for a new ticket. TERRIBLE experience."
Plussat: "Clean flight, no drama, departed and arrived within 30 min. of schedule. The lighting changes really did help avoid jet lag on a 10 hour flight. Some food was delicious, other not so much."
Miinukset: "It was not clear from the boarding pass what services were included (checked bags, food). I was served food in one direction and not the other. The pass said "checked bags" but didn't say there was a charge. I was told at baggage check that I could take my bag as a carry-on, but they were going to make me check it when I got to the gate (we negotiated a compromise, and they were courteous about it)."
Plussat: "Nice, new airplane, modern bathroom, movie selection pretty good, was expecting a low budget look, but it was all high-tech and attractive."
Miinukset: "the usual complaint \i have with all the airplanes, not enough legroom, and no, \i will not pay extra on principle. I also had a problem with the TSA agent, but \i guess that is not your problem. Had to wait a long time for "opt-out.""
Plussat: "Food seemed quality and practical. Good selection of films. Psyched up with the windows and air circulation technology changes."
Miinukset: "Staff need to be trained on how to talk to passengers. Little tight in economy section. Not much water throughout."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "Poor customer service."
Plussat: "Flight attendants werecordial"
Miinukset: "we paid for seats 8a and 8b but were put in 18 a and c with the excuse that row eight was for families with infants. Our flight attendants told us there was no such thing. Two adults sat in the seats we paid for. When we landed we sat on the plane for a half hour till they brought the stairs out. We took the same size plane both outbound and inbound yet on our return flight all of a sudden we had ti pay for one of our bags, exact same luggage as our departure flight including the same size plane"
Plussat: "The crew was very nice, there were movies to watch, boarding was easy and the flight didn't have any problems in general"
Miinukset: "Seats are on the smaller side and it was a long trip, I asked about food and the flight attendant told me there wasn't any service so I bought a sandwich, after that we got dinner."
Miinukset: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"
Miinukset: "Boarding did not start until 9:50am which is when we were supposed to be taking off."
Plussat: "i wasn't sitting next to anyone"
Miinukset: "the one toilet in use had a leaky faucet which meant by the end of the flight there was no running water to wash hands with. gross! the other toilet was used as storage."
Plussat: "The windows you could make them light or dark"
Miinukset: "We had a 10 hour flight we were so cramped we could barely move, the crew were miserable and failed to interact with many passengers. While I was in America I ran out of money and tried to contact the air line which they responded to my message but then took my details and to this day I'm still waiting for a reply for the earlier flight home ( considering I'm home now but I wasn't impressed with that. Overall I wouldn't fly with this airline again. Awful experience"
Miinukset: "NO WI-FI"