Etsi halvat lennot välille Helsinki - Lontoo Lutonin lentoasema (HEL - LTN)

Plussat: Crew, polite and friendly

Miinukset: delay of more than 6 hours and incorrect information

Plussat: Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight.

Plussat: comfy seats and a breakfast thrown in !

Miinukset: not much

Plussat: Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.

Miinukset: I liked everything

Plussat: What to like? The rudness? The delays? Or the fights on board!!!

Miinukset: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES

Miinukset: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.

Plussat: Flight on time . Attentive crew . Good price .

Miinukset: Lack of leg room .

Miinukset: Also when I cancel this fly cu many many hours they give refund my many back just 7£.. that teeth it's was 194£ .. SHAME SHAME .. I will make complaints fuck off

Plussat: The flight was punctual

Miinukset: I got charged twice for luggage and couldn't get a refund

Plussat: What to like? The rudness? The delays? Or the fights on board!!!

Miinukset: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES

Miinukset: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.

Plussat: The flight went well.

Miinukset: Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again.

Plussat: nothing

Miinukset: The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude.

Miinukset: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.

Plussat: staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons

Miinukset: -

Plussat: The flight was punctual

Miinukset: I got charged twice for luggage and couldn't get a refund

Plussat: Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline

Miinukset: Serive to pay extra luggage very very slow

Miinukset: It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable.

Plussat: The flight went well.

Miinukset: Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again.

Plussat: Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.

Miinukset: I liked everything

Miinukset: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.

Plussat: Good price, comfortable seats, nuce food and candies

Miinukset: Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !

Plussat: The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.

Miinukset: A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.

Plussat: What to like? The rudness? The delays? Or the fights on board!!!

Miinukset: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES

Plussat: Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull.

Miinukset: Seats rather narrow

Plussat: am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune.

Plussat: Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.

Miinukset: I liked everything

Plussat: Clean enough

Miinukset: Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe.

Plussat: company gave out free drinks and snacks

Plussat: The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant.

Miinukset: To have the menu and duty free booklet at the beginning of the flight would have been helpful.

Miinukset: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.

Plussat: The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.

Miinukset: A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.

Miinukset: I had to make my own way home from Manchester.. plane diverted due weather.

Plussat: comfy seats and a breakfast thrown in !

Miinukset: not much

Plussat: On time ,clean aircraft...

Miinukset: Crew was very serious...a smile can make a difference.....

Plussat: The flight went well.

Miinukset: Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again.

Plussat: What to like? The rudness? The delays? Or the fights on board!!!

Miinukset: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES

Plussat: They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable

Plussat: Stupid survey can’t eliminate category that doesn’t ajgpply

Plussat: I recomand to Everyone to use the airlines!!Very good quality

Miinukset: Nothing , was everything perfect!The stewardesses very nice

Plussat: The service was OK, we flew on time and the flight itself was pleasant.

Miinukset: The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service.

Miinukset: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.

Plussat: Easy to book on phone no problems getting boarding passes etc.

Miinukset: Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way.

Plussat: Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight.

Miinukset: I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed.

Plussat: Good price, comfortable seats, nuce food and candies

Plussat: The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.

Miinukset: Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.

Plussat: Crew, polite and friendly

Miinukset: delay of more than 6 hours and incorrect information

Plussat: Good price, comfortable seats, nuce food and candies

Plussat: The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.

Miinukset: A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.

Plussat: Every thing.

Miinukset: The plane seemed very old, toilet in poor condition.

Miinukset: Rude crew, not organised work , not enough space for legs

Miinukset: They change the fly departing time with 12 hours before I was flying

Plussat: On time ,clean aircraft...

Miinukset: Crew was very serious...a smile can make a difference.....

Miinukset: No online check-in. 1 hour waiting for nothing.

Plussat: The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.

Miinukset: A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.

Plussat: comfy seats and a breakfast thrown in !

Miinukset: not much

Plussat: Every thing.