Etsi halvat lennot välille Helsinki - Englanti

Miinukset: The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once.

Plussat: The crew was fantastic

Miinukset: It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner.

Plussat: The price!

Miinukset: Internet connection.

Miinukset: I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually.

Miinukset: Clean up the planes better

Plussat: The crew was nice

Miinukset: We were boarding later than expected Which caused some stress with connection flight

Miinukset: It was late

Plussat: Crew is amazing

Miinukset: Nothing

Plussat: It was a fairly quick boarding, even though we left 20 minutes later than expected. The wifi on board did not work. The flight was comfortable and went by quite fast.

Miinukset: I didn't enjoy the fact that 30 minutes before boarding there was already a tremendous queue. Even though this queue had formed, they somehow managed to take long enough to leave late.

Plussat: Entertainment was good. Plane was pretty new/nice

Miinukset: The food is rediculous. Apparently you have to pay extra ahead of time to even get a glass of water. That is unacceptable to me and because I didn't book on their website directly, I was never notified of this. 3 dollars for a bottle of water. It wouldn't be a bad airline if not for this but they have to skimp on this one little thing. It's also upsetting because it's an 8 hour flight. You need water and food!! That ruined it for me and it's such a simple thing. Plus the flight attendants were unprofessional. Probably won't fly them again.

Plussat: Everything but the food.

Miinukset: The hot meal was awful! Even the stewardess wasn't sure what some of it was!

Plussat: Everything

Plussat: Good legroom

Miinukset: Flight was delayed by over an hour

Miinukset: Forgot my special food No big deal

Plussat: Crew was nice. Food was quite good

Miinukset: Comfier seat, more clear boarding process, more entertainment options, more leg room

Miinukset: Could have been on time. Boarding and deplaning could have been managed better.

Plussat: Good service, good connection in Riga! Perfectly on time!

Miinukset: Horrible customer support

Plussat: Tallin airport is beautiful

Miinukset: Lost luggage and indifferent assistance.

Plussat: They waited for transit passengers Were helpful

Plussat: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Plussat: The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings.

Miinukset: Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!).

Plussat: The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips.

Miinukset: There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature.

Plussat: Crew were good

Miinukset: Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da

Plussat: Very friendly crew and on time with no problems.

Plussat: No delay and nice staff

Plussat: The crew was amazing, flight on schedule and good entertainment.

Miinukset: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Plussat: Reasonable space in economy class seats

Miinukset: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Plussat: SAS does it right with entertainment and food.

Miinukset: We paid for meals that were NOT delivered

Plussat: Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced.

Miinukset: No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours

Plussat: The movie section and food were very good

Miinukset: The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it.

Plussat: Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure.

Miinukset: I have flown 16 times with Easy Jet this year alone and they have excelled themselves once again with another delay and this time by 2 Hours. We actually got all the way through the gate and just about to walk onto the plane this time and then turned around back to the gate, with no explanation!!

Plussat: Speech from the pilot. Only person to explain the situation during the 4hour delay

Miinukset: Everything. Poor customer service. Atrocious service. Would not recommend

Miinukset: Boarding was haphazard, food had to be paid for, even water and the flight was delayed

Plussat: I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable.

Miinukset: Seats were not comfortable, even in Comfort + seating isle.

Plussat: The comfort of the flight snd kindness of the crew.

Miinukset: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.

Miinukset: The craft is a bit old. Harsh landing.

Miinukset: Entertainment worked sporadically

Plussat: Crew was nice.

Miinukset: For some reason, we were put on standby despite having purchased tickets three months earlier. Apparently, they overbook by 10%. Thankfully, when we arrived in Kiev and went to the international transfers desk, they were able to fit us on our originally booked flight.

Miinukset: I’ve waited for 2 hours into the flight to get a cup of water . And an hour more to buy a bottle of water. Staff was not nice .

Plussat: Good quality flight better than others I have flew with.

Miinukset: The company didn't notify me about check in, in my flight back to tel Aviv, so they charged me 15 euro in the airport for printing the boarding pass. They don't respond to Emails.. Customers service is not that good. Didn't try calling maybe better to call phone

Plussat: Crew was ok.

Miinukset: No food or drink onboard unless you pay. they will charge you for everything but when they lose your bag and you ask for compensation, they ignore your requests and you get nothing. Horrible airlines and don't really care about their customers

Plussat: I liked the window seat.

Miinukset: They didn’t talk much about the landing card.

Plussat: meal

Plussat: I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around.

Plussat: Arrived ahead of time Crue

Miinukset: Sales on board

Plussat: Great flight and landing. Good leg room between seats.

Miinukset: N/A

Plussat: Fast boarding, on time arrival and friendly service; what more do you need!

Plussat: staff was nice and always helpful will difinitly use again

Plussat: clean, modern plane

Miinukset: chaotic boarding, slow disembarking

Plussat: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Miinukset: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Plussat: seat was not comfortable as it was economy. staff was decent.

Miinukset: friendlier staff, better food options

Miinukset: Just believe overall they could do better

Plussat: Crew worked hard to keep to time and make passengers comfortable.

Miinukset: Boarding gate crowded.

Plussat: The flight was punctual

Miinukset: I got charged twice for luggage and couldn't get a refund

Plussat: Free drinks, cheap flight and fairly comfortable!

Miinukset: No allocated seat.

Plussat: The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.

Miinukset: Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.

Miinukset: The plane seemed very old, toilet in poor condition.

Plussat: The crew were helpful, pleasant and professional

Miinukset: There wasn't anything we actively didn't like. It was a good flight.

Plussat: Everything went smoothly

Plussat: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Miinukset: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Plussat: We've lucky to sit in the emergency exit row. Lots of space!

Plussat: For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Miinukset: My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

Plussat: Please make sure that the allotted luggage is properly reflected.

Plussat: Fast boarding, on time arrival and friendly service; what more do you need!

Plussat: Boarding

Miinukset: The crew very impressed and not give a good safety at the plane

Plussat: Nice airplane

Miinukset: Crew talking laughing loudly for a long time in galley and making excessive banging noice

Plussat: Actually nothing. It was truly terrible.

Miinukset: Disrespectful, ineffective, and unprofessional staff. A total scam- charged without warning for unstated bag fees.

Plussat: the Screen you have

Miinukset: At least one complementary drink even water would be nice.

Miinukset: Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy.

Plussat: Crew were efficient and friendly.

Miinukset: Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable.

Plussat: New planes

Miinukset: I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed.

Miinukset: flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again

Plussat: most of the crew were polite and helpful

Miinukset: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline.

Plussat: Crew and ground staff were amazing.

Miinukset: Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline.

Plussat: Seat super small, could not avoid touching other passengers, I am not obese.

Miinukset: One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier.

Plussat: Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight.

Miinukset: The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late.