My flight was cancelled the same day
Meals in buissnes class was cold , breakfast regular, crew excellent
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "The entertainment did not work good the entire flight"
Miinukset: "All was good"
Plussat: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Miinukset: "Better entertainment selection."
Miinukset: "No entertainment"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Cramped economy seats compared to Bombay to Munich flight."
Miinukset: "The comfort and the food"
Plussat: "Smooth flight"
Miinukset: "Weird plane noises (typical of older Airbus planes)"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak."
Miinukset: "When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook."
Plussat: "there is a big amount of space between the rows making sitting very comfortable"
Miinukset: "lack of ventilation above the heads"
Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."
Miinukset: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Plussat: "The airline crew was responsive and professional. The flight was also very smooth."
Miinukset: "The boarding process was like a buffet: first come first served."
Plussat: "Not much compared to Lufthansa from AID to Munich."
Miinukset: "Old plane, old movies, service was mediocre"
Plussat: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Miinukset: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Plussat: "Smooth boarding."
Miinukset: "Plane packed to the hilt. Tough to find space for cabin luggage."
Miinukset: "The food is not very good"
Miinukset: "You cancelled my flight & I lost a whole day of mt trip!"
Miinukset: "We missed the conection flight....."
Plussat: "Crew did a great job making up time for late start"
Plussat: "Exelent crew"
Miinukset: "Long distance between gates to transfer"
Plussat: "Pleasant cabin crew."
Miinukset: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Miinukset: "Not making the flight dinto issues caused by the airline."
Plussat: "Boarding was fast"
Miinukset: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Plussat: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Miinukset: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Really pampered."
Miinukset: "Baggage allowance was less."
Plussat: "Rebecca was quite pleasant and also pleasant-looking."
Miinukset: "Rebecca didn't take me home with her. I'll try harder next time."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Everything is great,will fly more with u people"
Plussat: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Miinukset: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."
Plussat: "The crew was nice and professional."
Miinukset: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Miinukset: "huge plane, no space. painful."
Plussat: "my favorite airline"
Plussat: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Miinukset: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."
Plussat: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "The boarding was very disorganized."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Miinukset: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Overbooked flight of airBaltic, tow hours of delay
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Plussat: "Great plane and staff"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Miinukset: "Boarding was very slow."
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "The flight crew was so friendly and the food was really good."
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Miinukset: "Long haul flight made pleasant by KLM"
Miinukset: "not really"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Miinukset: "Our lougage did not arrive"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Miinukset: "Customer service"
Miinukset: "We did not get two of baggage at the destination."
Miinukset: "The streaming service didn’t work"
Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plussat: "Very friendly crew"
Miinukset: "Amesterdam airport employee was really rude"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "In flight food was enjoyable"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Plussat: "great choice of entertainment content, friendly crew"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Miinukset: "The bags where damaged from the staff"
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Good cabin crew, Wi-Fi availability al through my trip.
Boarding and online chkin was very good, food was not to the expectations.
Nice,o time,and great foods and services.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "Seat recline was broken- wouldn’t hold position."
Miinukset: "Seats were too close together."
Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Plussat: "Incredible staff. Super polite"
Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Miinukset: "There was no entertainment available."
Miinukset: "Boarding clusterf..."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Miinukset: "Too much time spent at boarding. On luggage missing."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Miinukset: "They lost my luggage :("
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Miinukset: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "Courteous crew"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Miinukset: "The room between seats is unbearable."
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "Good boarding procedure."
Miinukset: "Nothing much to add for a short journey."
Miinukset: "My baggage was broken"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "leg space in plane"
Miinukset: "The crew was not very polite."
Miinukset: "Food was not good."
Plussat: "It was a short flight."
Miinukset: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Miinukset: "Wheel chairs for my ill and aged parents was not provided"
Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."
Miinukset: "No entertainment or usb plugsto charge."
Update flight infos on time such as gate #
My bag was and is still left behind
7 hour delay poorly handled by airline
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
Plussat: "Early morning flight so left on time and arrived early. Staff excellent."
Miinukset: "Seats are grim like most European carriers in coach..."
Miinukset: "The entertainment choices needs updates and more varieties I believe."
Miinukset: "Boarding was awful"
Plussat: "Get down"
Miinukset: "Everything and the crew more friendly."
Miinukset: "30 min delay !"
Plussat: "More space that on competitors."
Miinukset: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."
Miinukset: "Whole flight was so cold like in refrigerator."
Plussat: "It was Air Canada to Geneva and Swiss to Lisbon!"
Miinukset: "Leave on time Air Canada!!"
Plussat: "Nothing really"
Miinukset: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Plussat: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."
Plussat: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Miinukset: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Plussat: "clean plane and nice crew"
Miinukset: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Miinukset: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Plussat: "it was just perfect, no complain"
Plussat: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Miinukset: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Plussat: "Ok flight."
Miinukset: "My luggage bag was lost, which contained my entire life."
Plussat: "Good value, Staff were polite and helpful. On time."
Plussat: "in time food good good sleep multiple languages spoken by the announcer"
Miinukset: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Plussat: "On time"
Miinukset: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Plussat: "Punctual, clean plane, friendly service"
Miinukset: "Everything was as expected. Full flight!"
Miinukset: "Service for my mom was great!"
Plussat: "Safe flight"
Miinukset: "They dropped our connection. Took 3 hours to straighten it out"
Plussat: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Miinukset: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Plussat: "Quick flight, on time."
Miinukset: "Boarding at Brussels airport had to go through a gate, a bus, then out across the airport to the tarmac. Not really a problem, but should be aware if travelling this way. Warning to travellers using this short flight: food/drink only available with payment."
Miinukset: "To small of a choice to choose from. More options and also newer movies would have been better"
Plussat: "Crew was very friendly"
Miinukset: "No much choice of Movies in the entertainment program"
Miinukset: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Plussat: "Smooth flight Pleasant staff Smooth boarding process"
Miinukset: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Plussat: "Forgot they were on 24 hour time. Maybe send an alert about that."
Plussat: "helpful crew"
Miinukset: "flight was delayed"
Miinukset: "Complete desinfprmation. No announcements and lack of support stuff. Worst airline experience ever"
Miinukset: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Plussat: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Miinukset: "4 hour delay"
Plussat: "Your airline 100% better then Air Canada."
Plussat: "Crew was outstanding"
Miinukset: "Bathroom got gross"
Plussat: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Miinukset: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Miinukset: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."
Plussat: "In-flight staff are professional and try to get on with things even in tricky situations."
Miinukset: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Plussat: "It was a short flight, so it was appropriate."
Miinukset: "No free food and no entertainment. Boarded late."
Plussat: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."
Miinukset: "Brussels air used united Airlines for this leg of the trip. They canceled all the flights to my destination due to weather. However other airlines did make it there just fine. I think that they canceled the flight just because it was not full. I had to spend the night in the airport. The flight in the morning was overbooked. No one should fly UA if they can avoid them."
Plussat: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!Nothing!!!!!! Seats are uncomfortable ! No space for leg"
Miinukset: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!"
Plussat: "The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)"
Miinukset: "All in all everything was fine"
Plussat: "Lighting and atmosphere on the plane was nice, getting us ready for the time change."
Miinukset: "Movie selection."
Plussat: "The planes were comfortable I love the windows the way they tint. Smooth landing and takeoff"
Miinukset: "There needs to be a small snack given in between the main course and the sandwhich Also when you ask for more than one drink for example a water and a coffee if felt like it was inconvenience to the staff"
Miinukset: "On a 7 hour flight especially an all night flight passengers should certainly be given bottled water and if nothing else cookies for what they paid."
Plussat: "Frequent services."
Miinukset: "Better reclining seats"
Miinukset: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Plussat: "Was not able to leave the country"
Miinukset: "Was not able to leave the country"
Plussat: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Miinukset: "Baggage cost was outrageous"
Plussat: "The seats in Norwegian Premium Economy are excellent for the price. The service on board is excellent."
Miinukset: "The food is just OK, and the in-flight entertainment system is pretty nominal, not offering much choice. The boarding in Paris was a fiasco! There was not enough room in the boarding area, at least 40% of the people were either standing or sitting on the floor."
Plussat: "Reasonable price for premium class seats."
Miinukset: "Seat space, boarding process, cost of food"
Miinukset: "Free drinks"
Plussat: "Everyone was nice and the flight was good."
Miinukset: "The food choices. I got this rice noodle soup that was so gross. A lot of the items I wanted to purchase where out of stock. I wish you had more episodes on the shows for entertainment"
Miinukset: "If you stop having food to buy, you should have extra meals to take care of passengers who ask for it."
Plussat: "The new aircraft"
Miinukset: "The meal was cold, the entertainment service was lacking content. The crew were cold and not interested in serving passengers needs."
Plussat: "Courteous staff"
Miinukset: "Flight delayed"
Miinukset: "No email warning me"
Plussat: "Comfort and modern plain Boeing 787 Dreamliner"
Miinukset: "While checking in Norwegian charged us $200 per person for checked in luggage. We don't now how to a avoid it coming back home. You have to play for lausie food"
Plussat: "It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur."
Miinukset: "No food or water offered during the whole flight."
Miinukset: "The crew arrived late and technical errors made us delay 2.5 hours. Missed my connection and had to book a $270 extra flight."
Miinukset: "No connecting flight available. No notification of problem till check-in. INEXCUSABLE!"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "New and modern plane"
Miinukset: "There want an option on Kayak to preorder my meal for this 10 hour flight"
Miinukset: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Miinukset: "I wasn’t notified that it was pushed forward and I missed my flight, so yeah, I was super bummed"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Quick flight. Good entertainment Quite spacious Quick boarding."
Miinukset: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."
Plussat: "the flight itself"
Miinukset: "the people"
Miinukset: "No food and drink was included on an 8.5 hr international flight"
Plussat: "The plane is new, clean, and has a good entertainment system."
Miinukset: "The airline failed to inform that upon check in they would weigh carry on's and if they were over 10kg you would have to check a bag for $65. 3 stations and over an hour later, people were furious. Also, if you didn't book a premium ticket the flight staff didn't want to deal with you. Asking for water incurred a nasty look. I was surprised by the lack of customer service and therefore I don't plan to fly this airline again."
Plussat: "The crew was nice and good movies to watch on the flight,"
Miinukset: "Flight was late upon arrival, then they boarded the plane and we where stuck on the tramac for almost 3hrs with no a/c. Then the plane was un-boarded due to technical difficulty. We where told to wonder the airport till further notice. But there was no notice, I had to look online to see that the flight had then been cancelled after a 5hr delay. The 5hr delay then turned into being stuck in Bangkok for the night to catch the next flight out at 1am. they fixed the plane. But then while on the plane it was time for food service, except the flight attendant skipped me and my passenger and we where told we didn't order food so there was none for us, when on a 11hr flight do you have to pre book food? When I booked my ticket online I was never given an option to "book food" not to mention she didn't even want to give us juice or a drink, she went straight by us. Was not happy. It was honestly a terrible experience flying Norwegian Air."
Miinukset: "took 1 hr to get bags"
Plussat: "No entertainment provided"
Plussat: "Direct flight"
Miinukset: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Plussat: "I liked bidding for the premium class and getting it for less than 20% of the actual cost of the upgrade."
Miinukset: "Boarding was a mess. Gate agents did not keep people informed on what was going on. Plane was late already and left even later due to the mess at boarding. When premium, people requiring assistance were asked to board, EVERYONE went to the gate and t he agents did not prioritized the boarding. Again... seems like in Europe this is normal as I took many flights in the last two weeks (eurowings, Norwegian, Lufthansa) and boarding was equally chaotic with late departures."
Plussat: "Beautiful new Dreamliner. Food was ok. Cabin service was attentive and friendly. LAX to LGW crew far better than return trip but overall great service. Entertainment was good but more of a selection on other carriers."
Miinukset: "Only real complaint is that the premium/business passengers don’t get luggage preference. Part of the perk of premium should be exiting passengers off the aircraft first, which they don’t do, and your luggage should come out of baggage claim first but they don’t tag it separately."
Plussat: "Movie options were good."
Miinukset: "Much less space than other airlines. You have to pay for everything extra so it likely doesn't end up cheaper overall if you need to check a bag and buy food. Even on an 11+ hour flight they only give you water. Also sat for 3 hours before taking off due to mechanical problems and still only gave us water."
Plussat: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
Miinukset: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"
Plussat: "Polite and accommodating staff. Comfortable and spacious seating."
Miinukset: "Food was packaged very well and perhaps the menu was a little more adventurous but I didn't think the taste/quality was much better than economy. Could do better I think."
Plussat: "friendly staff/nice airplane"
Miinukset: "bags were $45 on line and $65 at the counter no complimentary food/drink - even water"
Plussat: "Overhead bins for luggage are large and easy to access. Staff was mostly helpful. TV in headrest."
Miinukset: "Small seats. Low on board luggage weight limits. Flight was delayed and boarding took a LONG time- not organized properly. Poor movie & TV show selection for an 8 hour international flight."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "Poor customer service."
Plussat: "Flight attendants werecordial"
Miinukset: "we paid for seats 8a and 8b but were put in 18 a and c with the excuse that row eight was for families with infants. Our flight attendants told us there was no such thing. Two adults sat in the seats we paid for. When we landed we sat on the plane for a half hour till they brought the stairs out. We took the same size plane both outbound and inbound yet on our return flight all of a sudden we had ti pay for one of our bags, exact same luggage as our departure flight including the same size plane"
Plussat: "It was on time and the seats were comfortable."
Miinukset: "The policies around hand luggage, checked luggage, and meals were all very unclear and we did not know what was included with our flight. In addition, they opened all of the windows electeonically, long before landing, waking us up."
Plussat: "Great value in terms of price and convenience. Aircraft was modern and comfortable."
Miinukset: "Boarding was a bit slow and disorganized at Barcelona."
Miinukset: "Booked through kayak and picked a Norwegian flight in a 787-9 Dreamliner. Got to the airport and with zero notification whatsoever prior (I've checked my email looking for anything) and got onto a plane from a company called Wamos. I booked my flight expecting entertainment, charging points, wifi and a certain type of new comfortable plane provided by Norwegian Airlines. Not an A330 with zero entertainment , no charging points, no ambiance available in the Dreamliner planes, no wifi, was told right before boarding the entertainment would be available only with the Wamos app (pronounced Vamos so that's what I was searching for) on a quick announcement before calling my boarding group and as I asked what app it was again from the gate attendants no one had any idea what it was because they are probably Norwegian employees, not Wamos employees. I don't understand how it would be legal to be this misleading with a booking."
Plussat: "Flight schedule, efficiency, friendly staff"
Miinukset: "cleanliness under the seats, Limited entertainment movie varieties better boarding process."
Miinukset: "NO WI-FI"