Improving time schedule and more information about the flight.
It was a low cost airline - so no entertainment, no food etc - pretty basic. That said, the boarding was most disorderly. Staff in Chania did not organise passengers in lines as usual (priority/non-priority) resulting in confusion and anger by the passengers, and then passengers were waiting outside (thankfully under a canopy, but still quite hot) for around 20 minutes, before accessing the plane.
Good check-in and boarding, No hassles with baggage, On-time departure and early arrival on Malta. Cabin crew was good but overly enthusiastic (many loud in-flight announcements) for a 6:30 a.m. flight. Overall, a good experience. Only airline with direct connection from Gdańsk to Malta, so best choice generally.
Fast, good loads in and out, totally worth of price.
Plussat: "No organisation at boarding. Allocated back seats.. Pokey"
Plussat: "Fast process, precisely organized."
Miinukset: "There is no window at 11A seat!!!"
Plussat: "All cood and grow its fantastic"
Miinukset: "I tried to check in 24 hours before the flight and was unable to, resulting in a missed flight and hundreds of USD for another flight plus the cost to get to another airport"
Plussat: "Arrived in time"
Miinukset: "Flight was too noisy, There were three Spanish couples with children that did not cared about other passengers, leaving their children running about, and changing places among themselves, shouting, and annoying others. The airline should impose rules for these types of passengers."
Plussat: "Liked all!"
Miinukset: "Some free water"
Plussat: "Lack of info on cabin baggage until the gate. Embarrassing situation of having to pay for the excess baggage."
Miinukset: "Better information about baggage pre fight and more polite staff."
Plussat: "Smooth trip"
Plussat: "Priced right."
Miinukset: "All snacks, drinks are for sale. Could at least offer a complimentary bottle of water."
Plussat: "We arrived at our destination"
Plussat: "It was average"
Miinukset: "The seats could have been better, and the lighting"
Plussat: "The aircraft seats were really comfortable."
Miinukset: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Plussat: "Cheerful staff."
Miinukset: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Miinukset: "Crammed into the holding pen like sardines in a can"
Plussat: "The Ariel view of Malta through Gozo and the smooth landing"
Miinukset: "Crew consistently trying to sell you everything"
Plussat: "flight was delayed by 2 hours. then the said 1 hour delay. the all of a sudden last call almost without notice and flight left 30 minutes late. moreover, they changed the gate almost last minute. some almost missed the flight"
Miinukset: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Plussat: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Miinukset: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("
Plussat: "The crew were nice."
Miinukset: "We were late. Left standing for boarding out in the cold. The entire flight is spent with crew trying to sell you one thing or another. There is no break for peace. Buy these tickets buy these duty free items etc etc...seats are awful too!"
Plussat: "Comfortable seats and cabin for a short flight and friendly crew"
Miinukset: "Baggage policy, no room between sits, the fact that you have to pay for everything on board including water, flight attendants have been transformed into salespersons, delay of flight for 30 minutes due to technical last minute checking."
Miinukset: "Both our flights to and from Malta were delayed by 3 hours"
Plussat: "Crew were friendly"
Miinukset: "Everything. I’d rather walk than use this company again"
Plussat: "Upright seats give more legroom"
Miinukset: "Queue, queue, queue Hugely confused luggage allowances - unclear even on boarding pass - urgently need overhaul and clarification"
Plussat: "Everything was on time"
Miinukset: "leaving later than scheduled"
Plussat: "Prompt take off and easy boarding.decent leg room"
Miinukset: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Miinukset: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Plussat: "The crew was very friendly."
Miinukset: "Not all food was available and toilet flushing was not working"
Plussat: "Shorter flight back, quiet flight and very good luggage policies."
Miinukset: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Plussat: "Plane and flight were fine once we got aboard and underway."
Miinukset: "Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion."
Plussat: "New plane. Fast easy boarding with priority pass"
Miinukset: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Miinukset: "They left the luggage behind.... LoL"
Plussat: "Very badly handled delay .Letting people line up at the gate even though they knew the aircraft was still at least 40 minutes from arrival .No announcements letting anyone know what's going on .Then letting us board only to be stuck in a stair well with door locked for 10 minutes and then on the tarmac for 15 minutes while the aircraft was being prepared ,It also staring raining .this is not how to run a airline .Perhaps training is needed from the likes of AirAsia"
Plussat: "Flight time and price."
Miinukset: "Flight was late, charged 15 € to print the boarding pass, it felt like we waited in line after line. It's Ryanair, so we expected the rotten experience, but had the flight been on time, the timing would have been good and the base price was reasonable."
Plussat: "Room for my bag."
Miinukset: "Changed Gates at boarding time, twice. Taxied for almost an hour before take off. I was on an aisle seat and the crew kept bumping into me, somehow even when I leaned the other way."
Plussat: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Miinukset: "Stop trying to sell me things every 10 minutes. I just want to get some sleep. Provide something for free, like peanuts or pretzels, as a nice gesture."