Miinukset: "there was no social distancing"
Miinukset: "Great flight"
Plussat: "On time and quick boarding process"
Miinukset: "The attendants at the gates could have been more pleasant"
Plussat: "Seats very comfortable"
Miinukset: "No money for baggage registred"
Plussat: "miserable. Flight."
Plussat: "Short flight."
Miinukset: "Flight got delayed several times. Had to reschedule flight."
Plussat: "Nothing-never made it."
Miinukset: "3 flight cancellations."
Plussat: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Miinukset: "Free lugagge for veterans. We have made our sacrifice."
Plussat: "Connections were good. Travel overnight ideal. Food good."
Miinukset: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Plussat: "Movies available."
Miinukset: "One segment had very Little leg room and a reclining seat in my lap."
Plussat: "Very nice plane. Nice, comfortable, uneventful flight."
Plussat: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Plussat: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Miinukset: "See above. I like Kayak"
Plussat: "Great flat beds, entertainment, noise cancelling headphones. Awesome 3 course meal."
Miinukset: "Could have made the bar area more exciting ... as Virgin Atlantic bars do."
Miinukset: "choice of meals"
Plussat: "Good choice of movies."
Plussat: "Absolutely nothing"
Miinukset: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Plussat: "The airplane was new and even in economy it was comfortable , and service was great!"
Miinukset: "Well, a little more leg room! I am 5 feet tall, for my husband it would've been too tight..."
Plussat: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Miinukset: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Plussat: "The individual screen options and wide variety to keep you entertained for the flight. Very clean. Staff very helpful kind and accommodating! Look forward to flying again with them."
Miinukset: "My party didn’t get to sit together. Split up on a long flight sitting in between two large and stinky men. Not really their fault besides not assigning seats for the two of us together"
Miinukset: "Lost connection because previous flight was too late , had long wait. The space in the seat on the plane were quite small and the plan looked old, or not updated. It didn't have individual screen monitor for entertainment , which I think nowadays is expected; especially for a coast to coast flight."
Miinukset: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Plussat: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Miinukset: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Plussat: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Miinukset: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Plussat: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Miinukset: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Plussat: "Adequately handled the 13 hr delay."
Miinukset: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Plussat: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Plussat: "The crew was OK"
Miinukset: "Entertainment extremely poor."
Miinukset: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Plussat: "The entire fly, connections, food and both crews excelente. Flight on time."
Plussat: "Very quick connection"
Miinukset: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Plussat: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Plussat: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Miinukset: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Plussat: "Right on time."
Miinukset: "The aircondition was extremely cold. I was freezing"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Terribly disorganized with security checks and confusion since no organized area to hold people."
Plussat: "I liked when we finally got seated and the captain gave us an update as to travel timelines."
Miinukset: "The boarding took an hour longer than expected and nobody was alerted because of the delays. There was only one crew member at the gate checking in all the people. There was no in flight drinks or snacks. The flight staff was curt."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "The flight crew had a sense of humor"
Miinukset: "That they bearded you like cattle in Cahrlotte"
Plussat: "Excelente la atención y los servicios prestados por la tripulación"
Plussat: "How dark the flight was to sleep"
Miinukset: "Delayed flight"
Plussat: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Miinukset: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
Miinukset: "I bought an upgrade seat for $22 and I was disappointed because the seat was worse then the seat I gave up"