The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Miinukset: "Great flight"
Plussat: "Fasting boarding"
Miinukset: "didn’t care for the food given out. Didn’t really get to know the staff."
Plussat: "Nice and easy. Smooth the whole way"
Plussat: "We appreciated being upgraded to first class using my segments."
Miinukset: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Plussat: "More leg room"
Miinukset: "More leg room"
Plussat: "The idea of having inflight entertainment."
Miinukset: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
Miinukset: "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
Plussat: "Short flight."
Miinukset: "Flight got delayed several times. Had to reschedule flight."
Plussat: "Entertainment available excellent"
Miinukset: "Seating space seems to narrow"
Plussat: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Miinukset: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Plussat: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Plussat: "crew was nice"
Miinukset: "very very old plane"
Plussat: "Boarding was very smooth crew was very pleasant and helpful"
Plussat: "Arriving in SFO for Christmas"
Plussat: "Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5"
Miinukset: "What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight."
Miinukset: "The options for the lactose free diet were not very good and I was not given an alternative snack to the ice cream they provided to the others."
Miinukset: "They switched planes last minute in Chicago that delayed us by 55 minute which led to us missing our connecting flight in London. That connecting flight,4 1/2 hours later, was delayed, twice! We had to rearrange everything waiing for us at our final destination. BTW there was no explanation nor bad weather to cause this problem."
Miinukset: "Super tiny seats"
Plussat: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Plussat: "Boarding was fast and efficient."
Miinukset: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Plussat: "That we made jt"
Miinukset: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Plussat: "On time with no delays"
Plussat: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Miinukset: "Not enough water served. More snacks please"
Plussat: "Good choice of movies."
Plussat: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Plussat: "It was a fabulous ride, with personal entertainment centers, fast service -"
Miinukset: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
Plussat: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Miinukset: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Miinukset: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Miinukset: "On both flights fo/from the America to France the tv's did not work. Made for a very long and uncomfortable flight!"
Plussat: "Very nice in flight staff"
Plussat: "The boarding was quick"
Miinukset: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Plussat: "Good meals"
Miinukset: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Plussat: "Adequately handled the 13 hr delay."
Miinukset: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Plussat: "The flight went very smoothly once we were finally on our way."
Miinukset: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Plussat: "Kind and courteous crew. Soft blanket for free."
Miinukset: "The seats were old and uncomfortable. There was no internet. There was no power for electronics. There was only one movie option (terrible selection) and the screens were spaced out so far I couldn't have seen it anyway. All of this would have been ok for a short flight but for an overseas flight it was the worst I've experienced."
Plussat: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Plussat: "Flight went well despite some bad weather"
Miinukset: "Seating was uncomfortable and narrow. We had seats at exit door in an effort to allow for more leg room but even that did not make for a completely comfortable ride. Even on a bus you have enough room to sit without elbowing your neighbor. Cannot say the same for planes these days."
Plussat: "Courteous and polite"
Miinukset: "Nothing was a great flight"
Plussat: "Very quick connection"
Miinukset: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Plussat: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Miinukset: "Little guidelines for new comers especially while changing the flights."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Service was great but seating was cramped and uncomfortable, entertainment system was massively out of date, and no power outlets were available. Nickel and diming for extra (proper?) legroom was not appreciated."
Plussat: "Constantly good AA service"
Miinukset: "The chairs have to be better for a 7h flight"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Excelente la atención y los servicios prestados por la tripulación"
Plussat: "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
Miinukset: "Squished in seats. No legroom. The usual. (Everyone understands)"
Plussat: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Miinukset: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."