Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The service from flight attendants was excellent the food was good , the coffee taste yummy!
Plane was packed. Lots of screaming babies. No leg room. Very uncomfortable for such a long flight. Could not change seats during check in. Too many unmasked people. Seats were too close together. The staff was great though.
The flight didn’t even happen.
Departing on scheduled time and arriving before scheduled time.
Plussat: "Overall is perfect"
Plussat: "The staff were good"
Miinukset: "Better seats and it was not Turkish Airline they change to another company"
Plussat: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Miinukset: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."
Plussat: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Miinukset: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."
Miinukset: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Plussat: "The plane :)"
Miinukset: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Plussat: "Plane clean, newish. Went up, took us there, landed."
Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Plussat: "overall, service was great"
Miinukset: "seats are too narrow"
Plussat: "The flight crew was friendly and kind."
Miinukset: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Miinukset: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Plussat: "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
Miinukset: "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
Plussat: "It was on time and we got there safely, otherwise not memorable in any way."
Miinukset: "The staff...not very outgoing....they clearly wish that they were somewhere else."
Miinukset: "Everything I enjoy flying with turkey airlines"
Plussat: "We did not like anything about the flight."
Miinukset: "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"
Plussat: "Everything was great, thank you for your service."
Plussat: "All was perfect"
Plussat: "Flight time Prices Service"
Plussat: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."
Miinukset: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Miinukset: "The space between the seats were narow"
Plussat: "Great food!"
Miinukset: "The aircraft looks a little old."
Miinukset: "All was fine."
Plussat: "El almuerzo fue muy rico y la atención del personal excelente"
Miinukset: "Un poco de calor en la cabina me pareció raro pero llamativo"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Miinukset: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."
Plussat: "Flight was on time, staff were professional"
Miinukset: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Plussat: "Great service and polite staff."
Miinukset: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Miinukset: "They moved the time up without prior notice. I could have lost the flight. They checked my bag in Antalya via Istanbul to Naples. When arrived in Naples no luggage. After long wait was told it is held in security in Istanbul. They should have not boarded me if they had problem with the luggage or at least they should have told me in Istanbul not after arriving at destination and have to search for an answer. Extremely poor airline and will never fly with them again."
Plussat: "Good flight service. Nice STAR lounge in Milan"
Miinukset: "On line check-in does not remember frequent flier info."
Plussat: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Miinukset: "I'd like to have more water served. Planes are so dehydrating!"
Plussat: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Miinukset: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Plussat: "Everything was great, on time and safe. I love flying Turkish Airlines."
Plussat: "really great service"
Miinukset: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Plussat: "Liked the food and service"
Plussat: "Clean airplane, food was better than the typical "pasta or chicken""
Miinukset: "Entire group waited to board at makeshift gate. No place to sit and minimal climate control. No word from the airline about when we would board or what was causing the delay. Very poor communication from Turkish Airlines overall."
Plussat: "The flight itself was fine, once I paid for it a second time!"
Miinukset: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Plussat: "The price can't be beat for a quality, national carrier. The next highest price for my series of flights was $600 more and would have taken twice as long. Good food, good alcoholic beverages, great movies, and a nice crew too."
Miinukset: "Turkish Airlines was delayed over an hour. It seems like slight delays do happen with this airline; however, you do get what you pay for and I can't really complain much over a one hour delay given the ticket price."
Miinukset: "Food has room to improve."
Miinukset: "I liked it all"
Plussat: "Excellent food. Excellent service. Very friendly people."
Miinukset: "Seating was a little cramped... Like all airlines today."
Friendly staff, very nice airplane.
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "Everything was good"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Wifi on Board"
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Miinukset: "Bag was lost"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "The supplied pack of toothpaste/toothbrush"
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Plussat: "Great crew service. Among the best ever."
Miinukset: "The bags where damaged from the staff"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Miinukset: "Only one queue for boarding. Flight late on arrival."
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Flight was delayed three hours sitting on the plane. This happens almost every time I fly with American. There is always problems
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Better seats and entertainment
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Miinukset: "No more plastic cups in first class - and offer packaged nuts."
Miinukset: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Plussat: "Not much maybe just the boarding"
Miinukset: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Miinukset: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Plussat: "Meal provided was excellent"
Miinukset: "Delayed flight"
Plussat: "nothing lousy flight"
Miinukset: "treat people with respect"
Miinukset: "No entertainment. No WiFi. Lots of dissappointed people."
Plussat: "Newer plane, pretty comfortable seats. I like the 2-4-2 seat alignment. Flight arrived at destination about 30 minutes early."
Miinukset: "After booking about 6 months ago we got seated inBACK ROW against the wall. Couldn’t seat recline over 3 inches and right next to bathroom. Why can’t you give these seats to passengers that fly STANDBY"
Miinukset: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Plussat: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Miinukset: "I needed a little back support pillow..."
Miinukset: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Plussat: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Miinukset: "Nothing really much!"
Plussat: "Every thing! Healthier food needed"
Miinukset: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."
Plussat: "Crew was very friendly. Flight departure was on time."
Miinukset: "The food. Same sandwich the last 4 years."
Plussat: "The cookies. Quiet plane."
Miinukset: "Took longer to take off than the flight to Buffalo."
Plussat: "Entire flight crew was friendly and helpful!"
Miinukset: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Miinukset: "Getting canned and put on a flight five hours later. Good job AA"
Plussat: "We got home early"
Miinukset: "The sandwich was auwful"
Plussat: "The staff was great smooth flight"
Miinukset: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Miinukset: "Flight delay"
Miinukset: "The a.c didn't work and it was really hott in the aircraft."
Plussat: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Miinukset: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Plussat: "nothing horrible flight"
Miinukset: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Plussat: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Miinukset: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Miinukset: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Plussat: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Miinukset: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Miinukset: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Plussat: "We boarded fast and the flight was smooth. The crew was very friendly."
Miinukset: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Plussat: "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
Miinukset: "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
Miinukset: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Plussat: "Schedules were always on time, the price was the best"
Plussat: "Good crew."
Miinukset: "The plane was delayed for two hours!"
Plussat: "The flight assistants were nice"
Miinukset: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Plussat: "The crew did a well trained job, they made it a very happy and fun flight."
Miinukset: "The first flight was so noisy loud it sounded like it was going to rattled apart and for two hours."
The flight attendants were very rude.
It was great. Glad to be going home!
Exceptional from beginning to end.. thank you Kayak!
Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice.
Miinukset: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Miinukset: "Food and personnel attitude."
Plussat: "The seat was comfortable."
Miinukset: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Miinukset: "Nothing !! Thanks for everything"
Plussat: "The entertainment was ok."
Miinukset: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Plussat: "Everything was fine and smooth"
Plussat: "The crew was nice."
Miinukset: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Plussat: "crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A."
Miinukset: "make sure that the crew is well rested and ready for a long flight."
Plussat: "The pilot did an excellent job navigating through rough weather."
Miinukset: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Miinukset: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."
Miinukset: "The right was late in bi ti directions.long limes to check in."
Plussat: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Plussat: "Iberia offered the worst ever flight of my life"
Miinukset: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Plussat: "The flight was on time."
Miinukset: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Plussat: "I never got on this flight."
Miinukset: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Miinukset: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Miinukset: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Miinukset: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Plussat: "On time, Very professional crew."
Miinukset: "Could not do online check-in."
Plussat: "That I arrived"
Miinukset: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Plussat: "Good on board movies."
Miinukset: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Plussat: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Plussat: "Arrived 10 min early"
Miinukset: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Miinukset: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Plussat: "Shortness of flight"
Miinukset: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."
Plussat: "Spaciousness of plane"
Miinukset: "Boarding was a zoo! The stewardess in business class was very rude. The food could be less starchy."
Plussat: "Small, easy airport. Less picky security than some."
Miinukset: "Older, more worn-out plane."
Plussat: "Absolutely awesome, thanks for an excellent flight"
Plussat: "Crew was nice."
Miinukset: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Plussat: "Crew were really nice and polite"
Miinukset: "No entertainment, I can't believe how close the seats are to each other. I'm not a very tall person and my knees were hitting the front seat constantly (and the kness of the passenger seating behind me of course)"
Miinukset: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Miinukset: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Plussat: "The entertainment was good when it was working"
Miinukset: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Miinukset: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Plussat: "The crew was AMAZING"
Plussat: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Plussat: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Miinukset: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Plussat: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Miinukset: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Plussat: "The seating in business class was excellent and comfortable."
Plussat: "Good flight, good connection with other flight transit time"
Miinukset: "The reservation number with American Airlines wasn't clearly indicated."