We experienced crowded conditions transiting to our connecting flight. Highly recommend Turkish Airlines lounge.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Broke my luggage a little
seating arrangements in business class could be improved. food was the best with best service
Great food, great service, great plane
Plussat: "Business class was actually economy class."
Miinukset: "Real business class"
Plussat: "Wide airplanes, good crew members."
Miinukset: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Plussat: "safe and pleasant Thank you"
Plussat: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Plussat: "Average Seat comfortably is ok"
Miinukset: "God knows"
Miinukset: "Everything is exellent"
Plussat: "The flight attendants were excellent and provided services above and beyond expectations."
Miinukset: "The onboard entertainment wasn’t working properly."
Plussat: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Plussat: "Food was good and the crew members were very friendly."
Miinukset: "The entertainment system for the full plane was not working. WiFi was not working. I was not too concerned about the WiFi, but for people traveling with children, no TV was difficult."
Plussat: "Boarding was on time and the service was nice. The cabin crew were nice too."
Plussat: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Miinukset: "no personal ac by each seat and the plane was really hot"
Plussat: "Got ticket for a good price."
Plussat: "see previous review"
Miinukset: "see previous review"
Miinukset: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Luggage policy, helpful ground and air crew. Price."
Miinukset: "IST stoppover, damaged luggages."
Miinukset: "Too hot inside the plane. The back of my t-shirt was wet from sweat."
Plussat: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Plussat: "Comfortable seating"
Plussat: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Miinukset: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Miinukset: "Asked for a refund, Turkey is a hot spot for terrorism and Americans have been evacuated from this country. Airline would not refund or let me change names on my tickets. I will never deal with this airline again."
Miinukset: "No entertainment."
Plussat: "Crew and entertainment were excellent"
Miinukset: "Seat assignments I made on line got changed."
Miinukset: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Miinukset: "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
Miinukset: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
Miinukset: "the delay in the departure"
Plussat: "It was a fine flight"
Miinukset: "Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid"
Miinukset: "flight canceled , i flew diff, airlines"
Miinukset: "Check in late, rude staff, bad food"
Plussat: "Food, service,timing"
Plussat: "The food was good, the crew was very professional and friendly."
Miinukset: "The seats are too crammed and there's barely any room in the economy class."
Plussat: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Miinukset: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
Miinukset: "Lack of meal options for second meal and under cooked meals."
Plussat: "Very professional. Spacious seats."
Miinukset: "Wait at Ataturk airport on passport control."
Plussat: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Plussat: "It is very bad all flights been cancelled!"
Miinukset: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Plussat: "i love the movies"
Miinukset: "The cabin crew was rude and disorganized"
Plussat: "The movies and the gift to the kids were good."
Miinukset: "The attendant should make more rounds in such a long flight."
Plussat: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Miinukset: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Miinukset: "Horrible food"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Enough leg room, no drinks or snacks. Looked like they were very good with the children
Luftansa over booking I canceled my flight 2 days before I left, so I called to reschedule but didn't answer, so I had to cancel. This has ruined my vacation plans and I already had to pay 3 days for a hotel reservation in Barcelona. I don't think I'll ever book this flight again in my life.
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
The online check-in experience was terrible. I tried over and over but only got confusing error messages and finally had to use the kiosk at the airport. Everything else was quite nice.
Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew was excellent"
Miinukset: "Nothing really. LH first class cabin is one of the best!"
Miinukset: "More space on economy for long flights."
Miinukset: "My flt from DEN was delayed so I missed my connection - it didn't happen."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The service from the flight attendants was wonderful."
Miinukset: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Plussat: "Crew very good"
Miinukset: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Miinukset: "More leg room"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Plussat: "The crew was very accommodating, Frequently offered water also."
Miinukset: "Can t think of anything."
Plussat: "The service was excellent. The flight was on time. The crew was very friendly."
Plussat: "I boarded despite being very late from connection"
Miinukset: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Miinukset: "4 good movies, regular water rounds, friendly staff, enough toilets"
Plussat: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Miinukset: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Plussat: "Crew. Meal good too."
Miinukset: "Bus rides to aircraft at Frankfurt"
Miinukset: "They skipped me when passing out the food. They probably thought that I was sleeping, but they didn’t stop to ask."
Plussat: "Crew is very professional"
Miinukset: "Seats are incredibly small, flights are overcrowded and rarely on time."
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Plussat: "very professional cabin crew"
Miinukset: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Plussat: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"
Plussat: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Miinukset: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I like the way there crew treat with friendly smile"
Miinukset: "The long wait lay off"
Miinukset: "My video player had substantially less options than the rest of my aisle. The food was below average."
Miinukset: "Not enough room. Aisle seat was too narrow and short."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "We landed safely and weren't too delayed."
Miinukset: "Food has not been good."
Plussat: "my favorite airline"
Miinukset: "Great customer service!"
Plussat: "That there was a flight from Toronto to Minneapolis."
Miinukset: "It was really cramped and small. The gate was far away from everything and cold."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "I did Bangkok - Bogota and my bag was checked to my final destination. They have a 1 stop way to get to Bta, very convenient. Flights on time Nice meals"
Miinukset: "Low bag weight allowed, I got only 23 Kilos even it was such long way"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "I liked the friendliness of the staff, the flight was good, the food was very good."
Miinukset: "I closed my eyes for just a few minutes two hours before landing and I missed the last meal. I was not sleeping but somehow the stewardess was going around quickly because I heard her in back of me. I thought she was headed in my direction but she had already passed me and then the drinks came around so I could not get thru to go back and ask for the "pizza". I wish the stewardesses would make a quick check up and down the isles in case someone dozed off. The first meal that I received was very good but I am glad I didn't miss it when they came around. Especially that I traveled alone. I do have to say that the comfort of the seats on the way to Europe was much better. It was a different airline."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Cabin Crew was very pleasant and supportive of families with children"
Miinukset: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Plussat: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Miinukset: "No complaints"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Miinukset: "Still don’t have my luggage yet"
Plussat: "The crew."
Miinukset: "The time between flights."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Miinukset: "You are almost always late!"
Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Miinukset: "The movie selection did not seem extremely varied."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."
Miinukset: "Bit cramped for space"
Plussat: "Very friendly service!"
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "Helpful and smiling cabin crew."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Plussat: "The included snacks and the seats."
Aa es la mejor aerolínea . La atención es excelente y eficientes
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "there was no social distancing"
Miinukset: "Great flight"
Plussat: "Short flight."
Miinukset: "Flight got delayed several times. Had to reschedule flight."
Plussat: "Nothing-never made it."
Miinukset: "3 flight cancellations."
Plussat: "It’s economy so I didn’t expect much but there seemed to be more room than other flights from different carriers I’ve traveled with in the past."
Miinukset: "Wasn’t impressed that I was charged for premium seating when my original flight was canceled three times in two days. I understand they can’t control the weather but my vacation was cut from seven days to 5 days."
Plussat: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Miinukset: "Free lugagge for veterans. We have made our sacrifice."
Plussat: "Movies available."
Miinukset: "One segment had very Little leg room and a reclining seat in my lap."
Plussat: "Very nice plane. Nice, comfortable, uneventful flight."
Plussat: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Miinukset: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Plussat: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Miinukset: "See above. I like Kayak"
Plussat: "Great flat beds, entertainment, noise cancelling headphones. Awesome 3 course meal."
Miinukset: "Could have made the bar area more exciting ... as Virgin Atlantic bars do."
Miinukset: "choice of meals"
Plussat: "Good choice of movies."
Plussat: "Absolutely nothing"
Miinukset: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Plussat: "The airplane was new and even in economy it was comfortable , and service was great!"
Miinukset: "Well, a little more leg room! I am 5 feet tall, for my husband it would've been too tight..."
Plussat: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Miinukset: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Plussat: "The individual screen options and wide variety to keep you entertained for the flight. Very clean. Staff very helpful kind and accommodating! Look forward to flying again with them."
Miinukset: "My party didn’t get to sit together. Split up on a long flight sitting in between two large and stinky men. Not really their fault besides not assigning seats for the two of us together"
Miinukset: "Lost connection because previous flight was too late , had long wait. The space in the seat on the plane were quite small and the plan looked old, or not updated. It didn't have individual screen monitor for entertainment , which I think nowadays is expected; especially for a coast to coast flight."
Miinukset: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Plussat: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Miinukset: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Miinukset: "It took a while day to get our bags after they decided to put it on the next flight"
Plussat: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Miinukset: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Plussat: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Miinukset: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Plussat: "Adequately handled the 13 hr delay."
Miinukset: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Plussat: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Plussat: "The crew was OK"
Miinukset: "Entertainment extremely poor."
Miinukset: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Plussat: "Very quick connection"
Miinukset: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Plussat: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Plussat: "Right on time."
Miinukset: "The aircondition was extremely cold. I was freezing"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "The flight was on time, and the crew was friendly."
Miinukset: "The boarding was very disorganized and took a long time, and there was no silverware on board, which I needed."
Plussat: "The flight crew had a sense of humor"
Miinukset: "That they bearded you like cattle in Cahrlotte"
Plussat: "Excelente la atención y los servicios prestados por la tripulación"
Plussat: "How dark the flight was to sleep"
Miinukset: "Delayed flight"
Plussat: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Miinukset: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
Miinukset: "I bought an upgrade seat for $22 and I was disappointed because the seat was worse then the seat I gave up"
Packed like sardines, nothing for free, no headsets, no free snack, unpleasant staff, but gor safely on the ground.Airport chaotic long long long lines, and only letting one group at a time off the airplane at a time, so lots of wasted time.
Private business class seats
Plussat: "The movies and outlets for charging things"
Miinukset: "Don’t allow screaming babies/kids on the flight next time"
Plussat: "The people at the gate. Excellent the girl from El Salvador"
Miinukset: "The worst, the attitude of a crew member named Andrew."
Plussat: "Not a thing"
Miinukset: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Plussat: "The rest of the cree was awesome"
Miinukset: "One crew member was disrespectful - Her name is Brianna"
Miinukset: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Plussat: "Crew was polite, good price"
Miinukset: "Three bathrooms were out of order"
Plussat: "Generous leg room in coach class"
Miinukset: "Sat on the runway for almost an hour both to and from my destination"
Miinukset: "delay, changing the plane, no food"
Plussat: "I liked the staff on the flight. The flight had some nice"
Miinukset: "I didn’t like the food options, Air Canada used to have tasty food!"
Miinukset: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Miinukset: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Miinukset: "Bad experience."
Miinukset: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Plussat: "The Air Canada app to have access to the entertainment on board did not work."
Miinukset: "Very cold plane"
Miinukset: "Paid full fare ticket and boarding as a Zone 5."
Miinukset: "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
Plussat: "crew was very helpful polite nice and welcoming"
Miinukset: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Plussat: "Quick professional services"
Miinukset: "Had to spend the night in Toronto for flight delay"
Plussat: "Crew was friendly and tried to be helpful."
Miinukset: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Plussat: "Great trip very easy very quick! Seats where comfy I had a good flight"
Miinukset: "Multiple delays, slow employees at desk, employees had attitudes when they were asked questions."
Plussat: "I wish my INTERNATIONAL flight on Air Canada had been as nice as my flights within Canada and the US. The international flight had no screen to watch movies, etc. theis flight within Canada was very pleasant. The boarding delay was bad, but the flight was fine."
Miinukset: "Crowded space at Montreal airport and long delay.seemed chaotic"
Plussat: "Two full drink services was nice"
Miinukset: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Nothing in particular"
Miinukset: "Leaving Van over an hour late which made me miss my rental car agency's closing time by getting into Toronto so late."
Miinukset: "Customer service was horrible"
Miinukset: "AIr Canada lost my luggage and the return flight was late"
Miinukset: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Plussat: "The service on the flight was fine."
Miinukset: "Wasn't able to check in to my flight before hand, so I had to wait in line to get checked in at the airport -- stressful!"
Plussat: "Staff was very nice"
Miinukset: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Miinukset: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Miinukset: "On my flight from Toronto to Vancouver on September 15 only one earphone worked and on the flight from Calgary to Toronto in September 21 the sound was patchy"
Plussat: "The crew was especially friendly and helpful."
Plussat: "Food was actually pretty decent tasting and priced."
Miinukset: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Plussat: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Miinukset: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Plussat: "They have television screens"
Miinukset: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Miinukset: "I bought the tickets two months in advance, but they put us on standby list when we got to the airport. They over sold. I couldn't believe that. We were told that we should have paid to choose our seats!!!"
Miinukset: "Boarding was delayed an hour and half because the plane was having mechanical issues. That caused me to miss our connecting flight. The flight staff was rude and not helpful when I asked a question about my connecting flight. I had a family member who took a day off work and drove three hours from my home to pick me up from the airport. She also had to get a hotel room at her own expense because Air Canada's plane was not up to par. Not only was it an inconvenience to me but to my relative."
Plussat: "The crew was polite and friendly."
Miinukset: "The food was not good"
Miinukset: "We didn't like having to pay for carry on luggage. When we left SFO and flew to Montreal, if your bag was 21 inches, not 20 they checked it for free. Traveling back to SFO the counter person made us pay to check a bag, even though we knew if we went to the gate, they would take it. This was not good or consistent. We will not fly on Air Canada"