Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Dolomite crew were very nice.
We booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…
Un-embarking in the middle of nowhere (tarmac) and being transported by bus is not very pleasant.
I like that you required masks! Thank you!
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Everything was great!"
Miinukset: "Flight was cancelled and never got money back"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Attention and comfort"
Plussat: "The crew and snacks"
Miinukset: "They take the headphones about an hour before landing which isn’t ideal."
Plussat: "Crew was great"
Plussat: "Crew very friendly"
Miinukset: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Plussat: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Boarding pricess"
Miinukset: "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."
Plussat: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Miinukset: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Plussat: "The crew were helpful"
Miinukset: "I had to pay luggage fees"
Miinukset: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Plussat: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Miinukset: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"
Plussat: "Great flight crew, inflight entertainment and food"
Miinukset: "Damaged bag...working with airline to get replacement"
Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Miinukset: "I requested special meal on line at Lufthansa site. They do not have my name on their list. Basically I do not have any food for eight hours"
Plussat: "Such great personnel in the air - can't say enough how much I appreciated them."
Miinukset: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Plussat: "Great crew. Leg room reminded me of old days flying comfort."
Miinukset: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Plussat: "Flight Crew"
Miinukset: "Food was pretty bad."
Plussat: "operated by Lufthansa. Very efficient. Clean and comfortable"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I like on time departure, fast boarding and fast disembarkation."
Miinukset: "Flight attendants passed only one time with water!"
Plussat: "I liked the food - especially vegetarian options."
Miinukset: "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Miinukset: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Plussat: "Flight was on time, crew was helpful"
Miinukset: "Blasting speakers for announcements, should have served a quick drink"
Plussat: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Miinukset: "Wish economy seats had power outlets to charge phones and tablets."
Plussat: "The whole experience was GREAT!"
Plussat: "my favorite airline"
Plussat: "Everything! Excellent stewards too!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "No food service for a evening flight. Delayed because of a toilet problem."
Plussat: "Really NOTHING!!!"
Miinukset: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "I will not be taking this airlines again"
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plussat: "Crew was good"
Plussat: "The service"
Miinukset: "The food."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "Very friendly staff"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "OLD plane without comfort or entertainment"
The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.
I believe I put my notes in a previous paragraph that was for Chicago- Stockholm segment. You can read it there
Food was terrible and you only eat because you are hungry. Only water given between meals. Should have used other airlines for this long haul flight. Will not repeat.
Plussat: "Crew was great"
Miinukset: "Boarding is a zoo. Boarding by row is faster."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Miinukset: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Plussat: "Crew was very pleasant."
Miinukset: "There were no announcements at all about the delays! It was confusing and poor service."
Plussat: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Miinukset: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."
Plussat: "The attendants were constantly providing services to the passengers."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "Landing was hard but that is always the case."
Miinukset: "Small seats. food was horrible."
Plussat: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Plussat: "Fair leg space, kind stewards."
Miinukset: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Miinukset: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Plussat: "Good service, pleasant staff."
Plussat: "Jal is the best airline"
Miinukset: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Plussat: "Airplane was fine"
Plussat: "Good flight."
Plussat: "Quick, efficient"
Miinukset: "Older plane, entertainment, & food"
Miinukset: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Miinukset: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Plussat: "Flight attendant was friendly, tea or coffee offer."
Miinukset: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Plussat: "Friendly crew"
Miinukset: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Quit a lot space for domestic flight"
Miinukset: "No drinks no food. We pay a lot of money for seat"
Plussat: "Short flight, friendly crew."
Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"
Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Plussat: "Efficiency, confidence, promptness"
Miinukset: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Plussat: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Miinukset: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."
Plussat: "All of it."
Miinukset: "None of it."
Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Don't like the policy of charging for nonalcoholic beverages, but loved the free blueberry juice. Good that crew kept circling with water!
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Vähän myöhässä muuten kaikki sujui loistavasti
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
The bathroom wasn’t super clean
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Crew was very friendly. Food was excellent"
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Plussat: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Miinukset: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Plussat: "leg space in plane"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Miinukset: "To many announcements on a overnight flight."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Smiling, quick, courteous"
Miinukset: "Had to pee right after turbulence no time for bathroom"
Miinukset: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"
Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
Plussat: "Nothing whatsoever"
Miinukset: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Miinukset: "Touch screens"
Plussat: "Agents kept us well informed about the delay which became more than an hour."
Miinukset: "The delay."