No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
Plussat: "Nothing . Flight was cancelled"
Miinukset: "Refund people money"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The flt attendants were very good but not exceptional. The entertainment screen was the best I have experienced. Coach was as cramped as every other airline I have flown. Seats were not very comfortable. Food was delicious."
Miinukset: "Lufthansa, (and all other carriers) need to remove a couple rows of seats in economy class and give passengers the space they deserve. Seats on international flights need to be more comfortable also."
Plussat: "Even though it was economy class, I was able to sleep because it was very comfortable."
Miinukset: "Not sure, I slept the whole flight."
Plussat: "Free drinks"
Miinukset: "Plane land on time"
Miinukset: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Plussat: "Lufthansa long haul flights has a really cool air flight status system."
Miinukset: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Nice to have breakfast on board"
Miinukset: "Arrival was a little tardy"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The food out of everything"
Miinukset: "Customer service , the air craft , the blankets"
Plussat: "Boarding was efficient. Crew was very professional and nice."
Miinukset: "Arguably the worst food I have ever experienced in Business Class. Entertainment was average. Seats not all that comfortable for sleeping on a 12 hour flight. Also, it was hard to hear the announcements over the PA system."
Miinukset: "The flight was delayed twice and the gate was changed..."
Plussat: "Flight, crew, arrival were good"
Miinukset: "Security in Frankfurt was overwhelmed, so we were transferred to a set of security gates which is very far from the A gates. Had to take 2 slow elevators (no escalators!), go through the underground walkway connecting B and A sections and finally walk to one of the outermost gates to board. We were bused; our bus waited next to the plane for quite a long time full of people and without AC. It was a very unpleasant experience."
Plussat: "Excellent service and friendly staff!"
Miinukset: "It was very cold"
Miinukset: "Flight was delay for almost a hour."
Plussat: "Staff were nice and friendly."
Miinukset: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Miinukset: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Plussat: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Miinukset: "Unable to think of anything I did not like."
Plussat: "Crew was very friendly"
Miinukset: "The food was not that great"
Plussat: "Punctuality, the entertainment system"
Miinukset: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."
Plussat: "Crew was excellent. Joseph was great!"
Miinukset: "Food needs to be improved!!!"
Plussat: "Hot and cold drinks offered welcomingly"
Miinukset: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "On time"
Miinukset: "The food, kids friendly"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "On time all the time"
Miinukset: "Food getting worse year after year."
Miinukset: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Plussat: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Miinukset: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Plussat: "The staff was professional all the way from check in to boarding to flight attendance ..."
Miinukset: "I liked everything .. everything was done professionally."
Plussat: "E-mail notification on change of gate"
Plussat: "my favorite airline"
Plussat: "Love to be in the air... any flight"
Miinukset: "Price... When I found this flight it was under $500. As I waited for my check to be deposited the price went up nearly $500 as if it was programmed to go up if I didn't take book it the first time. From that point on, my flight was the highest priced flight np matter where I looked, my dates were the highest priced. Not happy. And my charges were more than the flight. How can that be fair. $400 flight $500 fee??? WTF??? But I needed the flight. I feel like I was screwed."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Late flight with no prior notification. Caused us to miss our connection."
Plussat: "Clean, entertainement"
Miinukset: "Food was not that great."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Plussat: "Boarding was late and disorganized. Would recommend boarding by rows from different areas of the plain. Flight landed on time. Entertainment offered a wide selection"
Miinukset: "My wife developed a stomach problem from the second meal."
Plussat: "I love Lufthansa: flight attendants so attentive, Complimentary services that other airlines charge for. Attentive staff...and I flew economy."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "The crew was quite nice and boarding at Philadelphia was organized."
Miinukset: "I was disappointed with the movie selections; there weren't many new offerings."
Kiire oli nousuun mut kerettiin ksikki hyvin
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Miinukset: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was good"
Plussat: "The service"
Miinukset: "The food."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Miinukset: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Very friendly staff"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
Plussat: "Crew was great"
Miinukset: "Boarding is a zoo. Boarding by row is faster."
Plussat: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Plussat: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Miinukset: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."
Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."
Plussat: "The attendants were constantly providing services to the passengers."
Plussat: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Miinukset: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"
Miinukset: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "Landing was hard but that is always the case."
Plussat: "Plenty of seating room on this flight."
Miinukset: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Miinukset: "Flight delayed and we sat on tarmac for 2 hours"
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Plussat: "Fair leg space, kind stewards."
Miinukset: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Miinukset: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Miinukset: "Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it."
Miinukset: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."
Plussat: "Good service, pleasant staff."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Miinukset: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Plussat: "Airplane was fine"
Plussat: "Good flight."
Miinukset: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Plussat: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Plussat: "Flight attendant was friendly, tea or coffee offer."
Miinukset: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Plussat: "Friendly crew"
Miinukset: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Miinukset: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Plussat: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
Plussat: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Miinukset: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."
Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Plussat: "Efficiency, confidence, promptness"
Miinukset: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Plussat: "All of it."
Miinukset: "None of it."
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Plussat: "Crew was very friendly. Food was excellent"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Miinukset: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "it was cancelled so they got me on the next flight on Turkish"
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Plussat: "leg space in plane"
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Miinukset: "To many announcements on a overnight flight."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Smiling, quick, courteous"
Miinukset: "Had to pee right after turbulence no time for bathroom"
Miinukset: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"
Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
Plussat: "Nothing whatsoever"
Miinukset: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Miinukset: "Touch screens"
Plussat: "Agents kept us well informed about the delay which became more than an hour."
Miinukset: "The delay."
Plussat: "Complimentary entertainment"
Miinukset: "Major delays"
Miinukset: "Need to collect luggage in Shanghai airport and check in again"