Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Very poor snack and drink option
Overbooked flight of airBaltic, tow hours of delay
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Miinukset: "Wifi on klm"
Plussat: "Professional crew. Good simple check in."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Miinukset: "The plane is so old..,"
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Miinukset: "There was no wifi on flight"
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Lovely crew, very helpful"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Plussat: "Everything excellent. Comfortable seats in business."
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."
Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Plussat: "The staff and crew"
Quite surprised everything went so smooth with the airlines.
The Customer Service is completely not senior comfortable to use.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "Wait time for loading of crew and passengers."
Plussat: "The crew was nice. The updated entertainment system on the back of the headrests were nice."
Miinukset: "The seats were pretty cramped even by today’s standards. It felt more like a frontier or Ryan air flight in that regard. Glad it was only about a 2 hour flight. I’m only 5’4”, I don’t require a lot of room, but my hips were killing me from lack of leg room. Can’t imagine what it’s like for taller people."
Plussat: "Crew was amazing, we were well-fed and service was great!"
Miinukset: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Plussat: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Miinukset: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Plussat: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Miinukset: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Plussat: "Seats in first class were comfortable. It was nice to get a cocktail right away."
Miinukset: "A real snack would have been nice after boarding"
Plussat: "All was good"
Miinukset: "Nothing to complain about."
Miinukset: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Miinukset: "No boarding by zone."
Plussat: "Comfortable seat"
Miinukset: "Umm, maybe a tv in the headrest"
Miinukset: "Waited on the tarmac for over an hour before departure with very little explanation."
Miinukset: "The stewards on American Airlines are literally scary to talk to; rude and unprofessional."
Plussat: "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
Miinukset: "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."
Miinukset: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Plussat: "Smooth flight. Attentive service. Arrived 1 hour early."
Plussat: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
Plussat: "On time. Comfortable seat. Courteous crew. Easy transfer."
Miinukset: "Very cold airplane"
Plussat: "Plenty space due to flight not completely booked ."
Miinukset: "No personal choice in entertainment."
Plussat: "Once we got on the plane, it was fine."
Miinukset: "Flight was late, which we were told was because of a crew shortage. It was hard to get information at the Barcelona airport as to how late the flight would be or why it was late."
Plussat: "Nice clean plane prompt w drinks and food great attendants"
Miinukset: "Nothing. All was excellent"
Plussat: "This airlines sucksI didn't really like much of anything about the entire trip"
Miinukset: "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
Plussat: "Direct service, legroom in main cabin"
Miinukset: "Flight bought by American Airlines. Not the same quality as British airlines flight."
Plussat: "Everything was excellent"
Plussat: "Crew was exceptional (as usual), everything ran smoothly and on time."
Miinukset: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Miinukset: "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
Plussat: "Great attendants. Easy ride. Easy take off, easy landing."
Miinukset: "We departed late due to something going on in the runway. No free wifi option."
Miinukset: "The seats are too tight."
Plussat: "Very quick connection"
Miinukset: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Miinukset: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Plussat: "The attention great. The time was OK, the assistant for my mom great, easy for her to go through the airport was excellent."
Miinukset: "The waiting on the terminal for the wheelchair assistance, when you get home you want to onboard fast. But it was ok. a little impatience."
Plussat: "It was all good.it was"
Plussat: "Slept very well in business. Great crew!"
Plussat: "Comfortable seats. Quick boarding. No delays."
Miinukset: "Again flights attendants were a bit dry."
Plussat: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "These new airplanes are AWFUL. The storage under the seat in front can barely fit a backpack, and if you're over 4 feet tall you'll hit your head trying to get anything off the floor or out of a bag. I could barely store my book in the seat pocket in front of me. Looks like this is the new face of flying with this awful airline."
Plussat: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Miinukset: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "The sexy flight attendant"
Miinukset: "Nothing to complain about lol"
Plussat: "AM staff were helpful and pleasant when I asked questions."
Plussat: "Old plane, smelly and dirty, spent twenty minutes on each Tarmac waiting. We felt like a bunch of losers."