Plussat: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Plussat: "The crew was very friendly and it was a day fast flight."
Miinukset: "No back of seat entertainment."
Miinukset: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Miinukset: "Seats are tight"
Miinukset: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Plussat: "On time, comfortable flight. Great crew and service."
Miinukset: "Nothing. Everything was great."
Plussat: "short flight"
Miinukset: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Miinukset: "Not cancelling our flight"
Plussat: "The free movie/entertainment system"
Miinukset: "Leg room limited, but seats were ok"
Miinukset: "food options"
Plussat: "Crew was nice and welcoming"
Miinukset: "Well, if our plane had been leaving on time it would've been superb."
Plussat: "Crew was friendly, cabin was clean."
Miinukset: "No Tvs"
Miinukset: "Choice of healthier snack"
Plussat: "Flight attendant in first class was amazing."
Miinukset: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Miinukset: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Plussat: "Arrived on time and smooth flight though it was completely full"
Plussat: "Great service!"
Miinukset: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Miinukset: "The crew was terrible & rude."
Plussat: "The flight itself was fine, boarded on time and arrived on time."
Miinukset: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Plussat: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Plussat: "I arrived safely."
Miinukset: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Plussat: "It's a fast flight and boarding was quick."
Miinukset: "The terminal at LGA airlines is terrible."
Miinukset: "insufficient overhead luggage space"
Plussat: "Flight attendants were excellent!"
Miinukset: "That's the flight is clean"
Plussat: "Customer service"
Plussat: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Plussat: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Plussat: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Miinukset: "Took too long to board the plane. Wifi never connected."
Plussat: "Very clean plane and comfortable. Great friendly crew and very good service."
Miinukset: "Wifi service was slow but acceptable. Not a big issue."
Plussat: "Arriving in 2 hrs from Orlando to laguardia!"
Miinukset: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Plussat: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Plussat: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Miinukset: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Plussat: "No fee to get on an earlier flught"
Miinukset: "When I tried to rebook online this flight was not an option"
Plussat: "Got lucky, and got an upgrade!"
Miinukset: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Plussat: "the plane crew were nice"
Miinukset: "ok wont fly delta if i can avoid it"
Plussat: "Smooth flight"
Miinukset: "The entertainment on the app, bring back the good old tv's on the flight"
Miinukset: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Miinukset: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Plussat: "service. Thank you."
Miinukset: "comfort seats were uncomfortable"
Miinukset: "No in flight entertainment"
Plussat: "The customer service of the middle aged White frmale FA"
Miinukset: "The seats were small"
Plussat: "Clean, modern plane, friendly crew, great service"
Miinukset: "I liked it all!"
Plussat: "Friendly crew,boarding is fast and easy."
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Baggages took forever !!!
Staff was very nice. Seats were comfortable. We had to wait in line 30 min for boarding. Otherwise everything else was excellent.
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Much much better than Alitalia or Delta
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Miinukset: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Plussat: "The crew and the seat !"
Miinukset: "The food because of coronavirus the service was scaled back"
Miinukset: "Yes amazing"
Plussat: "Very comfortable seats & clean"
Miinukset: "Not applicable."
Plussat: "The seat is comfortable"
Miinukset: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Plussat: "The food and the entertainment was excellent!"
Miinukset: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Miinukset: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Plussat: "Screens at each seat"
Miinukset: "Food was terrible, the WiFi wouldn’t work even at $15"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Good time"
Plussat: "Good service and in flight entertainment; excellent prices on tickets."
Miinukset: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."
Plussat: "All the staff was polit"
Plussat: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Miinukset: "The cabin got a little warm at times ! The movie selection wasn't the best"
Plussat: "It was okay"
Miinukset: "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
Plussat: "the price"
Miinukset: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Plussat: "The crew was friendly"
Plussat: "Plenty of room Nice multimedia screens"
Plussat: "Customer service and professionalism of crew was outstanding. It felt like how it USED to be on other airlines, and even better! The food service was great, and I appreciated the little necessities bag. The travel experience was a positive part of our trip, instead of the usual exhausting drudgery of traveling very far distances."
Miinukset: "The bathroom did get a little smelly, and, as a tall person, the leg room was very tight when people put their seats back."
Miinukset: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Plussat: "Really enjoyed the crew from NYC to Istanbul. Very professional and great courteous service. To Prague was also simply Excellent. For some reason the flight from Istanbul to NYC - JFK was not as good."
Plussat: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Miinukset: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
Plussat: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Miinukset: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Plussat: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Miinukset: "Chaotic boarding procedures in Istanbul airport."
Plussat: "Everything was appreciated"
Plussat: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Miinukset: "Nothing that I didn't really like, the price was good and the service excellent."
Plussat: "Great service; lots of food,drinks, and gave us a travel kit (this included,toothbrush,toothpaste,earplugs,eyemask&slippers) as well as headphones,blanket and a pillow."
Miinukset: "gerat flight,no complaints."
Miinukset: "Refused to refund cancelled flight"
Plussat: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Plussat: "Crew was efficient"
Miinukset: "The baggage handlers broke a wheel off my suitcase and damaged the hand!e."
Miinukset: "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."
Miinukset: "food horrible, lost my luggage"
Plussat: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Miinukset: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Miinukset: "There was nothing I didn't like on this trip. Food, hotel, crew, comfort... Everything was excellent. My favorite company."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Got to the destination"
Plussat: "Aircraft and crew"
Plussat: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Miinukset: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Miinukset: "The flight had a departure delay of three hours. That was not fun"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "Service was great too"
Miinukset: "Squished in seat"
Plussat: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Plussat: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Miinukset: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Miinukset: "All flights cancelled. Stuck overnight."
Miinukset: "Is too hot in to the plane"
Plussat: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Plussat: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Plussat: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Plussat: "plane was nice"
Miinukset: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Plussat: "Good crew and food!"
Miinukset: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Plussat: "Crew, food"
Miinukset: "Delay caused by weather"
Miinukset: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Plussat: "The staff and food were exceptional!"
Plussat: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Plussat: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Miinukset: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Miinukset: "Got a little hot in the cabin"
Plussat: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Miinukset: "Movie selection rather limited"
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Plussat: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Miinukset: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Plussat: "The service and food was great."
Miinukset: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Plussat: "Ample leg space. Friendly, efficient crew. Restroom area provided space for exercise."
Miinukset: "Food was fair."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Plussat: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."
Plussat: "Entertainment system"
Miinukset: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Plussat: "Excellent airplane, very comfortable."
Miinukset: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Plussat: "in flight entertainment, bathrooms, and charging capability"
Miinukset: "Not enough service/availability of water"
Plussat: "The service was good as they were making up for the entertainment system issues on the plane."
Miinukset: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Plussat: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Plussat: "Really everything great"
Miinukset: "flight entertainment had pretty bad failures. And bathrooms are centralized in center of plane where people congregate so you never know if bathrooms are occupied"
Plussat: "Excellent and attentive crew, very good food/beverages. Lufthansa clearly stands out in international air travel."
Plussat: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Plussat: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Miinukset: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Plussat: "Lufthansa is the airline for long-distance travel!"
Miinukset: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Food and service were excellent. Some of the crew were wonderful.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Muy buen servicio al cliente
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Miinukset: "Very nice crew and great food"
Miinukset: "Nothing. Flight was amazing"
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Miinukset: "Everything was good"
Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Miinukset: "Travelled business class and was ace experience"
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Miinukset: "Need more leg room!!! Larger meals needed."
Miinukset: "Larger meals."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Miinukset: "old screens and entertainment system leg room to small"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "great choice of entertainment content, friendly crew"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "They were awesome."
Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."
Plussat: "I liked the service and the food"
Miinukset: "The lack of movie choices"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Good service"
Miinukset: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Miinukset: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Plussat: "Crew was amazing. Seat was better then usual."
Miinukset: "Don’t make us pay for our drinks."
Miinukset: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Plussat: "The food was amazing"
Miinukset: "The seats could have more space"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "Don't remember this flight"
Plussat: "Love the service on Alaska. Crew were incredibly nice!"
Plussat: "Guess what, we took off and arrived on time!"
Miinukset: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Plussat: "Efficient, on-time service; plenty of overhead storage room."
Miinukset: "Small cramped seats were inappropriate for an international flight."
Miinukset: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plussat: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Miinukset: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Plussat: "The food was great and the staff were excellent."
Miinukset: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Plussat: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Miinukset: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Plussat: "On time, movies, service staff"
Plussat: "Staff efficient."
Miinukset: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Miinukset: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plussat: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Miinukset: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Plussat: "Food was good and so was the entertainment on board"
Miinukset: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Plussat: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Miinukset: "No major complaints on this flight."
Miinukset: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plussat: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Plussat: "Comfy seats. Good good service. Great video options."
Miinukset: "SAS staff seems sort of cold and cranky."
Plussat: "The food was excellent and the flight was smooth."
Miinukset: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Plussat: "Good legroom good food in early"
Miinukset: "Waiting area at gate to small not jalf as much seating as needed"
Plussat: "The crew"
Miinukset: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Plussat: "Good choice of movies."
Miinukset: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Plussat: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Plussat: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Miinukset: "I didn't get a window seat and it was a little bit tight."
Plussat: "SAS is the best airlines !!"
Plussat: "Crew was efficient; cabin was clean."
Miinukset: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Plussat: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Miinukset: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."
Miinukset: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Plussat: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Miinukset: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Plussat: "as advertised - premium economy"
Miinukset: "no complaint or concern"
Miinukset: "I lost my luggage!!!"
Miinukset: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Miinukset: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"
Plussat: "Crew was super sweet!"
Plussat: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Plussat: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Miinukset: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
Miinukset: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Miinukset: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Plussat: "Nothing , it was terrible flight ."
Miinukset: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."