Etsi halvat lennot välille Helsinki - Yhdysvallat

Plussat: Everything turned out well but...

Miinukset: Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time

Miinukset: Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone

Miinukset: Honesty regarding extra charges for baggage and meals

Plussat: Nothing was well done.

Miinukset: Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a

Miinukset: food and I could not check in at the Kiosk. It said I didn't have a flight and I had to wait nervously for 3 hours for an agent to come to the desk. Then I was able to check in easily.

Miinukset: The boarding had no organization what so ever. No food service either.

Miinukset: Late flight

Plussat: Boarding was good. Flights were on time and crew was courteous and helpful.

Miinukset: Planes were rented. Pilots not as familiar with plane; planes interior deteriorating; seats too narrow; three men in a row (could be easily fixed) had too broad of shoulders to fit comfortably; under seat storage dividers offset so not clear feet nor luggage space; both planes smelled terrible;

Miinukset: Free wifi

Miinukset: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Plussat: Nothing your flight was cancelled I will put a claim to refund

Miinukset: Nothing your flight was cancelled I will put a claim to refund

Miinukset: Outstanding

Miinukset: The crew was polite, very comforting, and smooth flight ,

Plussat: Did not provide special ordered meal, leaving nothing to eat

Miinukset: Unapologetic staff, no care for customer service

Plussat: The coffee

Miinukset: That I do not pay 50 € just for a piece of luggage

Plussat: Crew only

Miinukset: I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them.

Miinukset: No food, no drinks, no water, everything is for sale 3 hours delay at departure

Plussat: Nothing was well done.

Miinukset: Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a

Miinukset: Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again.

Plussat: Great movie selection!

Miinukset: After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc...

Plussat: Iceland Air has a great option for a stop-off in Iceland. We took advantage of that and spend q days there exploring. Beautiful place, lots of geothermal geysers and the like... the Blue Lagoon was a treat and a great way to end a long travel day. Their planes are aging but decent. Most are 757-200

Miinukset: Like many airlines IA has got the way of ala cartel fare. Luggage, food, drinks are all added cost. I mean EVERYONE has some luggage going overseas! The seats in coach are super tight with no legroom for a 6’1" or larger guy.. not fun by hour 6. Flight attendants we courteous but seem gruff/ unhappy

Plussat: plane was on time, nice. bathroom in Keflavik airport was very handicap friendly

Miinukset: serving on board was bad, I was passed several times and did not get coffee. the custom papers was handed out just before landing so we did not have time to fiil them out in the plane. food was very expensive. luggage charge was way too high.

Miinukset: iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again.

Miinukset: 1) too hot. air conditioning could be better. 2) long waiting in lines during the boarding. the flight was delayed for 30 minutes

Plussat: Staff friendly at all junctures check in gate and in flite

Miinukset: Bus gate, long wait, small seat for price i paid, food very mediocre,

Miinukset: No food, no drinks, no water, everything is for sale 3 hours delay at departure

Plussat: That the flight was from Portugal and was retro.

Miinukset: Everything from seats to entertainment to food.

Plussat: Nothing was good.

Miinukset: Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE.

Miinukset: Real time information about departure and gate info for delayed flight would have been helpful

Plussat: N/A

Miinukset: N/A

Plussat: It got us to our destination.

Miinukset: Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room.

Plussat: Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema.

Miinukset: No delays.

Miinukset: Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase.

Miinukset: The boarding had no organization what so ever. No food service either.

Plussat: Crew was courteous and helpful. Boarding was good. Planes were on time.

Miinukset: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance

Miinukset: Wifi didn’t work

Plussat: Due to delays I missed my connection for Newark, airline booked me for JFK which was after four hours. The airline lost my bag and five hour flight becomes 12hours

Plussat: No crew was amazing, they were her it attentive to our needs

Plussat: Comfortable seats and complimentary blanket and pillow were a nice touch.

Miinukset: Late boarding call and slow boarding process made flight nearly an hour late taking off. Their staff needs to do a better job getting people on the plane quickly to avoid lateness.

Plussat: Flight, once we got on one, was fine.

Miinukset: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.

Plussat: Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks.

Plussat: Nothing your flight was cancelled I will put a claim to refund

Miinukset: Nothing your flight was cancelled I will put a claim to refund

Plussat: Crew was professional, food was good.

Miinukset: The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly

Miinukset: Row was very crowded. Seats much too close together.

Plussat: Crew and food were amazing.

Miinukset: It was perfect.

Miinukset: They need to start checking in people earlier and have more people.

Miinukset: More depth to seats, room to straighten shoulders while seated (and I’m small), breakfast on overseas flight. Hard to hear announcements over plane noise.

Plussat: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.

Miinukset: Work around the flight cancellation better to keep people on schedule.

Miinukset: Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?

Miinukset: WiFi service

Plussat: Iceland Air has a great option for a stop-off in Iceland. We took advantage of that and spend q days there exploring. Beautiful place, lots of geothermal geysers and the like... the Blue Lagoon was a treat and a great way to end a long travel day. Their planes are aging but decent. Most are 757-200

Miinukset: Like many airlines IA has got the way of ala cartel fare. Luggage, food, drinks are all added cost. I mean EVERYONE has some luggage going overseas! The seats in coach are super tight with no legroom for a 6’1" or larger guy.. not fun by hour 6. Flight attendants we courteous but seem gruff/ unhappy

Plussat: Crew was courteous and helpful. Boarding was good. Planes were on time.

Miinukset: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance

Plussat: Nice and helpful crew

Miinukset: Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic

Plussat: I missed my connection from Iceland to USA due to delayed departure from Ireland

Plussat: Comfortable seats and complimentary blanket and pillow were a nice touch.

Miinukset: Late boarding call and slow boarding process made flight nearly an hour late taking off. Their staff needs to do a better job getting people on the plane quickly to avoid lateness.

Miinukset: No food or snacks :(

Plussat: Landing

Miinukset: Poor service onboard and on the ground

Plussat: Passengers are not polite.

Plussat: Aeroflot was bad airline I will not fly with them again

Plussat: We have Landed safely

Miinukset: My baggage did not arrived to my final destination ( hopp to get it in 48 hours) Int’l Transfer at Moscow AirPort . Long que and only 1 Window open. Moving very slowly. Purchased a Seat by the exit for extra money the Seat was very tight not comfortable at all Some of the crew was real sour no smile no Kind word like a robat Some of the russian passangers has behaved like no man Kind .

Miinukset: Every aspect of this flight was terrible

Miinukset: No food, no drinks, no water, everything is for sale 3 hours delay at departure

Miinukset: Honesty regarding extra charges for baggage and meals

Plussat: Great movie selection!

Miinukset: After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc...