Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Better food more confortable seats.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Professional crew. Good simple check in."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."
Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plussat: "I love the food"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Wifi on Board"
Miinukset: "infotainment was down. Lost my luggage the flight was delayed"
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Miinukset: "Amesterdam airport employee was really rude"
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Plussat: "Short-hop flight, fit for purpose."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "It was very comfortable"
Miinukset: "The crew was great"
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Good cabin crew, Wi-Fi availability al through my trip.
Boarding and online chkin was very good, food was not to the expectations.
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Plussat: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Miinukset: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Miinukset: "No offer of snack with no egg in it."
Plussat: "Food was Fantastic, Air France the Best on Air."
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Miinukset: "Screen broke half way through flight. Food was poor"
Miinukset: "Couldn't make the connection....Overall....an aweful experience!"
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plussat: "Plenty of seat space"
Miinukset: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Plussat: "Crew was nice and responsive"
Miinukset: "The overall experience is regular at best"
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"
Plussat: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Miinukset: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
It was fine. I didn't love the food but it was at least a real attempt at serving a meal, unlike my earlier flight from Nashville to Dallas.
Such an easy airport to get in and out of. Was. in my lyft in a few minutes and on my way home.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
WI-FI Connection needs to be more secure
Plussat: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Miinukset: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Plussat: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Plussat: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Miinukset: "Nothing really. Very satisfied customer here."
Plussat: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Miinukset: "The flight was delayed an hour because the flight crew was late."
Plussat: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Miinukset: "Airlines should listen to the requests of the passengers."
Plussat: "Flights were on time, professional crew"
Miinukset: "Seat back screen kept freezing, headphone jack was broken"
Plussat: "Made it to my destination"
Miinukset: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Plussat: "First Class Food (Dinner was short rib) was better than most flights. Pilot was very friendly and personable with his in-flight communications."
Miinukset: "Departure was delayed due to late arrival of aircraft; boarding gate was changed at PHX from A21 to B27 where there is no Admirals Club."
Plussat: "miserable. Flight."
Miinukset: "No concerns What I expected for a quick flight"
Plussat: "great trip and crew"
Plussat: "great trip and crew"
Miinukset: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
Plussat: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Miinukset: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Miinukset: "I would have liked more Rosé."
Miinukset: "Flight was delayed"
Plussat: "Nice crew"
Miinukset: "Delayed and didn't try to speed up the delay"
Miinukset: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Plussat: "Enough leg room. Free movies"
Miinukset: "Nothing really"
Plussat: "The staff was very helpful"
Miinukset: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Miinukset: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Plussat: "Excellent. on Time. Friendly crew"
Plussat: "Great service great entertainment to make long flight bearable"
Plussat: "Planes were punctual and smooth flight"
Miinukset: "don’t know! didn’t get to phoenix because of plane issues"
Miinukset: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Plussat: "Couldnt check in because kayak booking didnt give the right info for my flight. Kiosk couldnt find me....so much stress..."
Miinukset: "Had to stand in line to talk to finnair, aa, and used the kiosk 3 times. Nobody could help, ticket info wasnt right."
Plussat: "Nothing special about the flight"
Plussat: "Personell at Bagage drop was nice"
Miinukset: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Miinukset: "Essentially a bus ride with the comfort of a wooden bench."
Plussat: "Prompt boarding"
Miinukset: "I could never sync in the entertainment app and wifi"
Miinukset: "I felt like cattle. Horrible for long haul flights."
Plussat: "Very quick connection"
Plussat: "Seat was comfortable"
Miinukset: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Plussat: "Clean, friendly"
Miinukset: "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."
Plussat: "Had row all to myself--that's a rarity"
Miinukset: "1hr departure delay"
Plussat: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Miinukset: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Miinukset: "Because it was a day later!!!"
Miinukset: "Not social distanced full flight"
Plussat: "Flight attendant was good"
Miinukset: "Everything else needed improvement"
Miinukset: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Miinukset: "Delayed by 15mins"
Plussat: "enjoyed the movie selection was compensated $100 for the delay"
Miinukset: "the flight was delayed 3 hours."
Miinukset: "The seats are incredibly cramped. Also, they want $10 for 4.5 oz of cheese and crackers. Rip off."
Plussat: "Staff was cool and insured a fast boarding"
Miinukset: "Rickety plane, lots of squeaking and other sounds. Seats are about just as terrible as the any other airline"
Plussat: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Miinukset: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Plussat: "Arrived a little early!"
Miinukset: "7/8 size Brazilian airplane."
Plussat: "Crew board and also on plane were accommodating and very friendly."
Miinukset: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Plussat: "Same as above. Nothing to add"
Miinukset: "Late to board. Slow to run through safety. Late late late"
Plussat: "There was a fair amount of leg room."
Miinukset: "Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off."
Plussat: "Everything ran on time and the staff was very friendly."
Plussat: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Miinukset: "Everyting was fine"
Miinukset: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Miinukset: "2 hr late can't make to next flight lost one day"
Plussat: "The Crew attention was nice and very proffessional. Good coffee"
Miinukset: "We are very tired and the airplain isn't comfortable."
Plussat: "How smooth and fast everything was"
Plussat: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Miinukset: "Very uncomfortable seats, got delayed on the return trip again. Got home very late."
Plussat: "Great, friendly service Smooth flight"
Miinukset: "Nowhere to plug in phones or iPads. Snacks were marginal"
Plussat: "Plane wasn't full"
Miinukset: "Coffee grounds in the bottom of my cup Seats way too small for a normal person much less for Someone with extra."
Miinukset: "Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive..."
Miinukset: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Miinukset: "the plane was cold early in the morning. I was feeling cold in the plane."
Miinukset: "It was a very small plane."
Plussat: "Simple, newer plane."
Miinukset: "Food horrendous as usual on any american airline."
Plussat: "The flight was very smooth and fast. Great crew!"
Miinukset: "The food is terrible! Why give out anything?"
Miinukset: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Miinukset: "Plane got super delayed last minute without notice until arriving there at the gate."
Plussat: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Plussat: "Flight was on time, crew was nice."
Miinukset: "always delay！！"
Miinukset: "Constant updates, saying more delays"
Miinukset: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Miinukset: "Everything was good"
Plussat: "Fast flight, friendly and funny crew."
Plussat: "The crew was very friendly and caring"
Miinukset: "I was at the gate 15 minutes like it says on the ticket which never happens because I'm always about half an hour to 45 mins early but when I got there they had given myou seat away that was not cool"
Miinukset: "have no idea if I'll even make it thru the day."
Plussat: "Staff seemed lively and created good atmosphere; thank you."
Plussat: "Great and on t time"
Plussat: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Miinukset: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Miinukset: "Yet another delay.."
Plussat: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Miinukset: "Bad experience flying with United Airlines sorry"