Flight attendants were very rude. Food wasn’t that great.
Choosing Indigo was the worst thing that I did for an international connection. The staff is not at all helpful and they had 2 hours delay leading to issues with my connecting flight in Doha. Baggage didn’t arrive in my final destination. Total chaos and food was terrible. Will never fly indigo again unless I have to.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
I had a pleasant experience.
Miinukset: "Food variety"
Miinukset: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Service & information"
Miinukset: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Plussat: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Plussat: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Miinukset: "Nothing. Keep up the good work"
Plussat: "Food choice was good & amazing crew ."
Miinukset: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Plussat: "Yes very"
Plussat: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Miinukset: "Nothing really."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Crew was good! Food was good! Boarding was on time !"
Miinukset: "Economy comfort could be better."
Plussat: "The food and crew were great"
Miinukset: "Older plane the tv panels were faded"
Plussat: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Miinukset: "Nothing to dislike."
Plussat: "Houston check in counters need to be added."
Miinukset: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Miinukset: "Took long time to provide food & water."
Miinukset: "Nicmze clean aircraft with goods legal room in economy"
Plussat: "Crew and their promptness to assist"
Miinukset: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Plussat: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Miinukset: "Seats were a bit hard."
Miinukset: "Food and service and crew"
Plussat: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Plussat: "Food, entertainment options, comfortable seats, warm blankets"
Miinukset: "My volume did not work well on the entertainment system."
Miinukset: "Bad app don’t trust"
Plussat: "I had an exit seat"
Miinukset: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Miinukset: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Plussat: "Water bottle"
Miinukset: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Plussat: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Miinukset: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Plussat: "It was much better flight then JFK-Doha, crew was fast and efficient."
Miinukset: "Dirty washrooms."
Plussat: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Miinukset: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Plussat: "I like everything about the flight"
Miinukset: "Everything was ok"
Miinukset: "Meals & Snacks Meals served on board and in the lounges need improvement."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Crew was helpful On Time Flight Clean aircraft Good food"
Miinukset: "seat was not much comfortable"
Miinukset: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Miinukset: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Plussat: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Miinukset: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Plussat: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Plussat: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Rude staff/not their best, perhaps their B team working in the business on the flight from Istanbul to Islamabad (TK0710). Great staff in business class on flight from Chicago to Istanbul. (TK006)
Plane left late missed connection had to stay at a hotel . Scheduled for wheelchair assist at purchase of ticket and did not Have available between flights had towalk to find help
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
It’s great staff and very good service
Plussat: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Miinukset: "Boarding could be better organized."
Plussat: "Everything was great."
Miinukset: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Plussat: "Food on flight was good, captain was good pilot"
Miinukset: "Flight from NY to Thessaloniki had a medical emergency. Plane was diverted to Manchester Airport in England to help patient on flight. This caused over 3.5 hour late arrival into Istanbul. This caused me to miss onnnection flight. There was very poor information or guidance by staff once we arrived into airport. I had to walk long long distances from the gate without assistance. I had requested wheelchair assistance considering I just had spinal cord surgery and In need of assistance. I was forced to stay over night in Istanbul and waited over 12 hours next day in airport for next available flight to Thessaloniki. I missed my brothers wedding night and could not be his best man for wedding from ordeal which was not fair! I also payed a premium price close to 1000k USA dollars for flight I could of booked many tickets with such a long layover and extra expenses buying a visa and food for half the fare I payed. This was not fair especially when a plane is diverted for medical emergency! To top it all off being a medical doctor I loaned and assisted staff with passenger and offered my consultation. services to emergency medical physician whom was called by crew for help and finally which reccomended to divert flight to Manchester to assist the passenger In crisis! Your welcome Turkish Airlbes Kindly Dr Tamir Kharouba MD"
Plussat: "The service was nice and courteous"
Miinukset: "The seats were extremely uncomfortable.I have traveled business class in other airlines for same price and their comfort level surpasses Turkish airlines by a huge margin."
Plussat: "Staff friendly."
Miinukset: "Seats too tight. Very little leg space."
Plussat: "Really good food, good movies, overall nice feel."
Miinukset: "Chairs are a bit tightly packed, but not too bad."
Plussat: "Food and service is excellent. Istanbul lounge is great."
Miinukset: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Miinukset: "In Business Class, the seats did not recline all the way to become flat. Other airlines (including Qatar and Etihad) have seats which become flatbeds even in 3 hour long flights. Very disappointed that Turkish does not have that options from IST to ISB. The boarding experience from IAD-IST was excellent...but it was the opposite from IST-ISB."
Plussat: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Miinukset: "Everything. Customer service is horrible"
Plussat: "The food is ok as is the entertainment on board."
Miinukset: "The crew could be nicer and more responsive"
Plussat: "Everything from boarding to disembarking was good."
Miinukset: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Boarding crew were rude and unhelpful. They didn't check IDs which became evident when a passenger complained his passport was missing and the plane had to return to the gate so he could go back into the airport to find his passport. Had it been checked before getting on the plane we could have spared everyone the hour delay. really this was is the worst service ever. Avoid."
Plussat: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Miinukset: "Delay in departure."
Plussat: "Helpful crew, good food, comfortable seat."
Miinukset: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Plussat: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Plussat: "Arrived on time. Crew was very helpful."
Miinukset: "Too crowded Airport."
Plussat: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Miinukset: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Miinukset: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Plussat: "Crew member prepared simple pasta"
Miinukset: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Miinukset: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
Plussat: "Food, crew, comfort, not a full flight, enough room for everyone"
Miinukset: "Plane was one of the old ones but I understand why it was used on small hauls, but it could definitely be upgraded to provide the top of the line service and luxury Turkish is known for and stands for."
Plussat: "Crew are always available and helpful"
Miinukset: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
Plussat: "It is just superb"
Miinukset: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
Plussat: "the crew"
Miinukset: "the draft from the air conditioner"
Miinukset: "Terrible connections. Long delays. Truly awful"
Miinukset: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Miinukset: "I have been traveling 40 times on this flight (Geneva-Istanbul-Mogadishu) and since 2014 the food is all the same: insipid and at some occasion got a food poisoning (always traveled economic). Same dry or overcook pasta and dubious meat. So on my profile (i am an Elite frequent flyer) i ticked that I prefer a special meal (sea food).. which is never available. So they apologize and promised they will make a commercial gesture that... never came."
Plussat: "Choice of in-flight entertainment was excellent."
Plussat: "Great service overall"
Plussat: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Miinukset: "leg room was not enough to sit comfortable."
Plussat: "everythings was fine almost"
Miinukset: "the service serving the food and beaverage, to slow and just once a while,"
Plussat: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Miinukset: "The flight was delayed by 2 hrs, no explanation given, the ground staff was no where to be found, finally one person showed up and he was not helpful. No formal announcement was made!"
Plussat: "All perfect this time. Food was so tasty as always:) crew is very kind."
Miinukset: "Always delay flight"
Plussat: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Miinukset: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Plussat: "The flight was spacious, and the flight smooth."
Plussat: "crew was friendly, I slept through most of the trip."
Plussat: "I really enjoyed how comfortable they made everyone feel - no matter if the patron was flying first class or economy."
Miinukset: "Long flights are usually daunting but I feel that Turkish Airlines made enjoyable. There wasn't anything I didn't like."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
Plussat: "The crew"
Miinukset: "The food"
Plussat: "Best Airline and services"
Miinukset: "Best Airline and services"
Plussat: "Crews were nice"
Miinukset: "Better movies and free internet in flight"
Miinukset: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Plussat: "Crew was great. Lots of leg room"
Miinukset: "Many screens weren't working properly"
Plussat: "Lots of leg room"
Miinukset: "Food. Screens weren't working properly"
Miinukset: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."
Plussat: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Miinukset: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Miinukset: "Plane was too cold. Asked staff to adjust but still to cold."
Plussat: "Enjoyed the tasty food."
Miinukset: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Plussat: "Friendly service."
Miinukset: "Boarding process could improve"
Miinukset: "Flight was late and because of that we missed adelaide flight"
Plussat: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Miinukset: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Miinukset: "excpt food anything not good and baggage checker give trouble alot"
Miinukset: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Plussat: "Friendly crew"
Miinukset: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Plussat: "comfortable timing for india."
Miinukset: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Miinukset: "Felt like a second class train travel."
Plussat: "Courteous & helpful crew."
Miinukset: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Plussat: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Plussat: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Plussat: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Plussat: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Miinukset: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Plussat: "Good, I intend to fly again with SriLNkan Airways"
Miinukset: "The food and the seating was plenty good enough, given that the ticket is economy."
Miinukset: "There were no blankets and my wife found it very cold"
Plussat: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Miinukset: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Miinukset: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Plussat: "Business class makes all the difference. Service excellent."
Miinukset: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Plussat: "1st time on Srilankan, it was good. Would fly again"
Miinukset: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Miinukset: "ground staff was unable to provide information about the delay"
Plussat: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Miinukset: "Food of course"
Plussat: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Miinukset: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Plussat: "Loved the food, service, equipment, and AVOD."
Plussat: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Plussat: "Nice flight, attentive crew."
Miinukset: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Miinukset: "aircraft and food"
Plussat: "Good crew"
Miinukset: "Old plane"
Plussat: "Service and timely"
Miinukset: "Nothing bad"
Plussat: "The staff, the entertainment, the food!!!!"
Plussat: "The food, the entertainment system and the seat"
Plussat: "Check-in was smooth. No preference to Oneworld traveller. Quick meals."
Miinukset: "Offered warm water in hot weather. No entertainment Unable to check-in online."
Miinukset: "The seat does not feel soft, so hard and discomfortable"
Plussat: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Miinukset: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Plussat: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Plussat: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Plussat: "Good helping staff"
Miinukset: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Plussat: "Lovely crew"
Miinukset: "Too short a flight!"
Miinukset: "The boarding process is terribly disorganized. And they were over an hour late boarding and taking off. Which resulted in me missing my connection in Frankfurt. They put us on later flights which added another 5 hours to my already lengthy travel!!!"
Baggage has not reached final destination to Ahmedabad because of over weight of the airplane.. still not received any update from the Air Arabia.. after 24 hours . Pathetic airlines.. not able to get answers from staff.. still 48 hours.. which is for international passenger not easy.. further travels are affected due to this. Please let me know how to get reimbursed for all the expenses which i did because my baggages didnt reached.
Gate agent Mr Ravi Krishna is a racist , arrogant & unfriendly airline employee I have ever encountered . I was told to “ get back to the line and wait 5 minutes “ without any explanation and to be Humiliated in front of my wife , kid and other passengers is a BIG NO . He didn’t stop there . He talked to his co-worker while laughing and looking at me. This is absolutely unacceptable !Due to this, I confronted him and got his name and wrote this complaint / concern. Hopefully, no one will ever encounter this.
Flight delayed over 5 hours with no updates from the airline of the ground staff.
The best opportunity you will clear us immigration at Abu Dhabi
Crew was friendly and attentive. Everything was good.
Food is horrible compared how it was in ETihad few years ago so is staff who doesn’t want to help the people at all.
Miinukset: "There wasn’t any entertainment on this flight though which made the time a little difficult to pass..."
Miinukset: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Plussat: "The attendants and ground crew helping me was excellent."
Miinukset: "They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25"
Miinukset: "Entertainment byTV with more new movies."
Plussat: "Good value for money."
Miinukset: "Slow processing at boarding with unnecessary additional bag search."
Plussat: "Helpful staff"
Miinukset: "Bigger and more comfortable seats"
Plussat: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Miinukset: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Plussat: "Good service"
Miinukset: "My bags came last even having priority labels"
Plussat: "Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones."
Miinukset: "The foot rest in business class didn’t work, but the seat still reclined and was comfortable."
Plussat: "Not applicable"
Miinukset: "Lack of ability to cancel"
Plussat: "Shoud be treated good meal in flight."
Miinukset: "Boarding smooth"
Plussat: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Miinukset: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."
Plussat: "Crew friendliness"
Plussat: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Miinukset: "The attitude of the airline n everyone was poor. No help nothing from anyone."
Plussat: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Miinukset: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Miinukset: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Miinukset: "Flight was delayed for around an hour, without any prior notice."
Miinukset: "I missed the flight in the airport and when I went to the office in the airport to put me on the next flight they denied help. They asked me to pay the difference. I had to agree but I had not a credit card so they refused to take cash. Spend very frustrating two hours trying to convince the rude employee to put me on the flight... Do not use that airport or that company."
Plussat: "My flight from hyd to auh was delayed and because if that missed connecting flight from auh to LAX. I am now rerouted auh to JFK to LAX. Right now I am in JFK and ny connecting. Flight is delayed by 1 hr 30 mins."
Miinukset: "Etihad Crew is unprofessional and do not know how to handle passengers when flights are delayed"
Plussat: "Very courteous and professional crew"
Plussat: "Boarding at Abu Dhabi"
Miinukset: "Arrival terminal was changed , baggage took two hour to come missed my second flight because of this."
Miinukset: "DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant."
Plussat: "Stunning level of service. It feels like what U.S. Airlines were like when you traveled in the 1950's-60's. They pamper you and really seem to care about your flight experience. Food was excellent. I will try my best to only fly this airline from now on for overseas flights."
Miinukset: "Not much to say about what I didn't like. My only negative experience was waiting almost an hour for baggage upon return in Toronto. I almost missed my shuttle back to home . Entire luggage experience was very disorganized and pathetic, I blame that on AerLingus, which is owned by Etihad."
Plussat: "All above"
Miinukset: "Liked everything"
Plussat: "entertainment helped me forget the hell i was in"
Miinukset: "1. seats - they have done an excellent job of cramping as many seats as possible with minimal leg space 2. food - smelly distasteful and disgusting. i think that sums it up 3. staff - unfriendly, there was a attending guy who thought he owns the airline and behaving as if everyone on the flight was his slave. bottom line - my first and last flight with etihad - i'll pay few hundred bucks more and take another airline next time"
Plussat: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Miinukset: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Miinukset: "No dedicated bus or transport for first or business passengers!"
Plussat: "excellent quiet A380 plane. Enjoyed the flight even in economy"
Plussat: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Miinukset: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
Plussat: "It is a good idea to provide a bus service and boarding in Dubai for fly from Abu Dhabi."
Miinukset: "Unprofessional staff. No lines, but crowd of customers pushing to go first to the counter. Third world country type of experience."
Plussat: "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."
Plussat: "on time and clean"
Miinukset: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Plussat: "Great cabin crew."
Miinukset: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Miinukset: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
Plussat: "In general we had excellent services. Keep it up!"
Miinukset: "Nothing specific."
Plussat: "Nice food"
Miinukset: "Uncomfortable seats"
Plussat: "It was a good experience flying with Etihad Chicago-Abu Dhabi- Kathmandu"
Miinukset: "The dimensional requirement of carry-on luggage came as a surprise at the last moment. The luggage I could carry on any other flight was not allowed in the Chicago check-in."
Plussat: "Hindu veg meal- Instead of giving routine food for lunch/dinner they can change menu for lunch/dinner.otherwise it's ok"
Plussat: "Flight attendants were very good."
Miinukset: "Toilets were not working and toilet water over flowed and entered into the cabin - a dubious first!!! Check-in crew at Abu Dhabi was horrible. Add more Telugu movies for flights to Hyderabad."
Miinukset: "Entertainment system kept kicking out of every movie or show every six minutes. It was really frustrating. A flight attendant did try to fix it, but it did not work. I had the exact same meal on the previous flight."
BA changed our connecting flight so that we could not possibly make the connection. BA never notified us of the change. When we tried to check in we learned BA had canceled our tickets. Initially BA refused to help us find a new flight and simply offered a refund . Upon demand BA found new flights that required us to overnight in a connecting city and get to our final destination a day late.
The crew members were polite and helpful. However, they had no blankets when we requested but the temperature was down regulated and that sorted it out
The crew was very friendly and helpful. The meals were way better than normal airplane food
Flight was delayed for more then hour
I mean, the seats are never great…
Almost 2h late. Waiting time to departure, waiting to leave the aircraft… everything was a disaster.
flight was delayed and no info from BA even though they had my email address and mobile number
Miinukset: "The window seats in these new airplanes are freezing."
Plussat: "the food was really good and the service was good."
Miinukset: "the entertainment system for the trip from lhr to acc was a bit outdated"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "Old school crew were fantastic and made this a great flight - which is so atypical for BA these days."
Miinukset: "Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American."
Plussat: "We got to our destination"
Miinukset: "They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to."
Miinukset: "steak was dry. lite lunch was very salty shrimp"
Plussat: "Not a lot. Just that the departure was on time."
Miinukset: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."
Plussat: "Crew was pleasant and food service was good"
Miinukset: "Not a very big or good quality selection of movies and viewing screens were hard to see"
Plussat: "More legroom, better service, like hot towel before meals and snacking between meals, we were given breakfast at 8 in the morning at Hyderabad India, then after Suzan ahalf hour given a meal, there was no snacks given. When asked the crew said that we need to ask in the lobby"
Miinukset: "The long wait for food"
Plussat: "Seats are good sized. Food and service was good."
Miinukset: "Too many flight delays."
Plussat: "All the flight attendants were so friendly and helpful! Nothing"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Nothing comes to mind."
Miinukset: "Crew was not friendly at all. Why do they do this job if they hate dealing with the passengers? They act as if we are a burden to them."
Plussat: "Got there safely"
Miinukset: "Long lines to board. Take a bus from the terminal to the plane. Walk up a lot of stairs to get on the plane. No free bottled water or soft drinks. Ten minutes before landing they gave me tap water."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Friendliness and professionalism of the personnel."
Plussat: "Those beautiful British accents (ok English spoken properly)"
Plussat: "Boarding was smooth as well as the flight."
Miinukset: "Seats are not as comfortable as the 747 ones."
Miinukset: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."
Plussat: "One of the staff members at the gate was very courteous and kind when we were late to the counter."
Miinukset: "At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected."
Plussat: "All of the flight attendants were extremely sweet!"
Plussat: "Everyone was quite pleasant. Seats were comfortable"
Miinukset: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"
Plussat: "Did not watch entertainment. Tried to nap."
Miinukset: "Blankets felt very worn and crusty."
Plussat: "Efficient boarding and friendly crew members."
Miinukset: "I booked via Lastminute.com and I was unable to check in online due to a system error. I called BA who said this is a fairly common issue with booking with some travel providers for BA flights. As a result I was only able to check in at the airport (which was 19 hours after I planned to check in online) and hence got a mediocre seat. This issue should be resolved, especially between such an established airline and such an established travel website. The entertainment is poor. The music available only caters for certain tastes (either it is ultra modern or classical) and the selection is markedly inferior to that of other airlines. The film selection is very limited."
Miinukset: "Rude flight crew!"
Plussat: "We liked that our Renfe train from downtown Madrid took us straight to Terminal 4, same as British Airways. Service counter personnel were helpful and suggested checking in our carryon luggage for no charge. Plane was on time and comfortable for the trip to London."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Miinukset: "I paid money when I requested seat assignment online. I’m not sure what I paid for as our seats were standard."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Good food, good service, everything on time."
Plussat: "The flight was pleasant"
Miinukset: "That my luggage is not here and I have no idea when I will have it"
Miinukset: "Having to pay for a cup of tea!"
Plussat: "On flight entertainment"
Miinukset: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."
Plussat: "Seats comfortable. Strange to have window seat w no window tho. Flight crew very nice."
Miinukset: "Leaving Jeddah airport was bit chaotic and delayed our flight. Food not very good on flight."
Plussat: "The entertainment selection and the friendly crew."
Miinukset: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Plussat: "I had no trouble keeping myself entertained on the 10-hour flight from London to California. There were tons of movies to choose from, and that's not even counting all the television shows that were available. It's good that there are so many options b/c there is no wifi available for purchase."
Miinukset: "Not really related to the flight itself, but this was my first time flying British Airways, and they have a policy where you can't pick your seat until 24-hour in advance unless you pay an extra fee to choose early. I thought this was similar to Southwest's early bird check-in where no one really opts to pay for such a feature, but apparently with British Airways, everyone pays to pick a seat early. I checked in to my flight literally one minute after the site opened up and there were only middle seats left. So, if you've never flown BA before and you have a long flight, you might want to pay the extra fee to choose your seat early."
Plussat: "Usual efficient BA. Understated customer care"
Miinukset: "Flight was delayed. BA has started charging for sandwiches in economy. Have they decided to join the ranks of Ryan air and EasyJet? What next - Charging for food and drinks in economy on long haul and become like American, United and Delta? Where is the brand defferentiator? Someone in BA needs to understand that BA is perceived as a premium brand. Don't devalue it"
Plussat: "Travelled in business class so priority boarding was good Well planned boarding by different seat sections Crew attentive when needed but not intrusive"
Miinukset: "Food selection not great Video screen brightness not working on my screen and so very difficult to watch movies"
Miinukset: "We purchased tickets months in advance. We were unable to check in online ahead of time so they put us on standby. We were informed by the airline that they overbook 20% - always. I purchased a seat on that flight, I should have been guaranteed that I got it. Being unable to check in early should not be a cause to bump us."