Etsi halvat lennot välille Helsinki - Rooma

Plussat: WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY.

Miinukset: Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone

Plussat: There was little to like about the entire travel experience. The check-in line was the longest I have ever seen, almost 90 minutes of waiting. The check-in & gate staff were rude and had no care for our check-in situation or information about the delayed and changed flight! Never Norwegian again!

Miinukset: Everything. The plane crew, which was subcontracted airline, not Norwegian, did the best they could with the upset and tired passengers.

Plussat: The crew was nice. Plane was on time

Miinukset: More up to date movies more Comfortable seat cushions

Plussat: The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

Plussat: Nothing

Miinukset: They never let me board, and did not tell me why. Not money back. Terrible customer service

Plussat: Fast boarding, on time arrival and friendly service; what more do you need!

Plussat: No fuss, polite, slightly more leg room than Ryanair, plane seemed less noisy.

Miinukset: Could do with slightly more legroom.

Plussat: Great crew. On time. Wasn't a full flight.

Miinukset: No entertainment or free drinks, that is lame.

Plussat: Fast boarding

Miinukset: Connection times food and service need improvement

Plussat: Nothing

Miinukset: Lost my luggage! Poor customer service! Will never use this company again!

Miinukset: 24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious

Plussat: Plane was clean. Staff helpful

Miinukset: We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :(

Plussat: Amazing crew

Miinukset: WIFI

Miinukset: Seating is extremely cramped

Plussat: Good flight , bad flight delay and luggage.

Miinukset: To be on time

Plussat: Staff is the best, very accommodating.

Miinukset: It was an old plane so not much comfort in business class

Plussat: Everything

Plussat: Crew was nice, seats were comfortable

Miinukset: I enjoyed the flight

Plussat: Crew and flight where amazing. Thank you

Miinukset: Real time information about departure and gate info for delayed flight would have been helpful

Plussat: Food and price

Miinukset: On time departure

Plussat: All was well from checking in to baggage claim.

Miinukset: A delay of about 20 mins

Miinukset: According to Kayak I had one bag for free I had to pay 50 euros

Plussat: Care was amazing plane was spacious and new lots of entertainment

Miinukset: Food could have been better

Plussat: A380 with extra legroom is great comfort

Miinukset: Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa

Plussat: MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.

Miinukset: Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges.

Miinukset: Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.

Plussat: WeII, I didn't die.

Miinukset: Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart.

Plussat: Nothing

Miinukset: For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever

Plussat: I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised.

Miinukset: Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one.

Miinukset: Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely.

Plussat: Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!

Miinukset: Provide another blanket when needed, was wearing shorts and a short sleeve shirt.

Plussat: Crew was ok and servicial

Miinukset: Food and reception at door of boarding

Plussat: The entertainment options were great.

Miinukset: Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat.

Plussat: The crew was very friendly.

Miinukset: No wifi on a 9 hour flight. Takes a long time to get another round of coffee.

Plussat: everything was good enough

Miinukset: I would like a meal and drinks on the board

Plussat: Newer plane.

Miinukset: The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it.

Miinukset: The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia.

Miinukset: would not check my bag to final destination

Plussat: The aircraft

Miinukset: No overbooking next time!

Plussat: The crew and the timing were ok

Miinukset: The seats were uncomfortable

Miinukset: I congratulate the KLM crew!

Miinukset: Flight got cancelled

Plussat: Na

Miinukset: Na

Plussat: Entertainment

Miinukset: Boarding process and food

Plussat: Yes super crew and super seat. ( next to empty seat) Nice new plane

Miinukset: This one couldn’t have been better. Plenty of food snacks and drinks

Plussat: Nearly all Flights on time

Miinukset: The back of the plane was significantly warmer than the rest of the plane. Very little leg room.

Miinukset: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Plussat: Very enjoyable great staff,

Miinukset: Lower prices

Plussat: Good service

Miinukset: That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(.

Miinukset: Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices.

Plussat: The air Serbia staff were top class

Plussat: Super comfortable the seats and staff

Miinukset: Nothing it was great.

Plussat: Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep

Miinukset: More movies and TV shows please!

Plussat: Modern airplane

Miinukset: Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous

Plussat: Crews on Air France are outstanding!

Miinukset: Baggage was lost and was delivered 2 days later.

Miinukset: No information was avSo pick a couple up listen to this device again also right now dictation right now

Plussat: My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.