Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
Good value for money. Small snack and free drinks. And most important: on time!
Miinukset: "15 min late and at Athens airport took me 40min to get my luggage."
Plussat: "Seats weren’t as small as other airlines."
Miinukset: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."
Plussat: "Efficient. It was a very short flight."
Miinukset: "Offer of Wi-Fi."
Plussat: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Miinukset: "The seat backs are hard and there is very little knee room"
Miinukset: "We boarded late and had to sit on the runway for quite a while. Ended up leaving more than an hour late."
Plussat: "I liked the service once on board. I liked that they had a separate ‘co bus’ to assist those passengers that had a connecting flight to get there quicker. There was candies offered as soon as we boarded them drinks and a Greek breakfast. The flight attendants were efficient."
Miinukset: "The flight was 1 hour and 30 minutes late! There was confusion as to which gate to go to for the flight once it was called. They did not call passengers by sections so everyone just crowded the gate waiting to board. It was a bit chaotic and overwhelming for staff and passengers. There was no entertainment and there was no legroom and I am 5’7” so I was quite uncomfortable."
Miinukset: "Charged me $70 and made me check my bag as I was boarding. Had no other option"
Miinukset: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Plussat: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Miinukset: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Plussat: "We made it to destination."
Miinukset: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Plussat: "The food, crew was nice and polite."
Miinukset: "Didn't have any entertainment"
Plussat: "A great airline. They provide service and are on time. Nice staff in airport and plane."
Plussat: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Miinukset: "The food was as expected. The seats were very good and comfortable."
Miinukset: "Disembarkation via buses. Not great."
Plussat: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Miinukset: "Food was good. Chairs were clean and relatevly good. Thank you"
Plussat: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Miinukset: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Plussat: "Accurate times"
Miinukset: "Night travelling"
Plussat: "Nice crew"
Miinukset: "No tv"
Plussat: "Air attendants were nice"
Miinukset: "Long queue for baggage check. Food was below average."
Plussat: "The crew"
Miinukset: "The changes in gates"
Plussat: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Miinukset: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."
Plussat: "Clean modern aircraft."
Miinukset: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Miinukset: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."
Miinukset: "not enough leg room"
Plussat: "It got me to Larnacasafely."
Miinukset: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Miinukset: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Plussat: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Miinukset: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Plussat: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Plussat: "I love airlines where you can drink wine with your food."
Miinukset: "Everything was good."
Plussat: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Miinukset: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Plussat: "THe food was not bad."
Miinukset: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Plussat: "plane packed full but staff still managed to look after passengers needs"
Miinukset: "dislike bus transfers to terminal for economy reasons"
Plussat: "Buena atención del staf"
Miinukset: "Facilidad de check in .y buena atención durante el vuelo"
Plussat: "on such a short trip, you don't expect a snack and service. They did."
Miinukset: "zero complaint here"
Plussat: "Flight was on time and boarding was reasonable smooth."
Miinukset: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Plussat: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Plussat: "Everything was very good"
Miinukset: "No entertainment"
Plussat: "Great airline and a star Alliance member, will fly again for sure"
Plussat: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Miinukset: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Miinukset: "Waiting more than 3 hours in Athens"
Miinukset: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Plussat: "Border and de boarding front and back of the plane"
Miinukset: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Plussat: "Direct flight, comfortable seat, departure in time, no waiting time in check in"
Miinukset: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."