The crew was very nice, 👍 We had it one food option.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew was very professional and efficient! Flight was fairly on time"
Miinukset: "Selection of movies was not the best I've experienced"
Plussat: "Everything is fine."
Plussat: "Great crew"
Miinukset: "Uncomfortable seating"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Plussat: "The fact that it was indeed a plane that went to europe. that's it."
Miinukset: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Plussat: "Was not allowed on flight"
Miinukset: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Miinukset: "Flight delay due to connecting flight"
Plussat: "The service was excellent. On time and very efficient crew."
Plussat: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Miinukset: "While missing a connection happens sometimes, Lufthansa was particularly dreadful in handling the situation. Hundreds, or perhaps thousands, of travelers were not informed about what was happening with their connections, or given any guidance. This all arose from around an inch of snow in Frankfurt. It caused bedlam at the Frankfurt airport, which the Lufthansa staff appeared utterly unprepared to deal with. This is our second very bad experience with Lufthansa."
Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."
Plussat: "There was nothing I liked. The walk was too long at Frankfurt"
Miinukset: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Plussat: "Great service from a super crew. On time."
Plussat: "Accurate. Friendly."
Miinukset: "My suitcase weal broke during the flight!!"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "They welcome you on the plane."
Miinukset: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plussat: "Comfortable for a short flight. On time."
Miinukset: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Plussat: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Changed planes, flight didn't get cancelled"
Miinukset: "2 hour delay"
Plussat: "The perfekt assistance we needed in Munich. We were asisted by an exellent young man."
Plussat: "great service and flight"
Plussat: "bad service"
Plussat: "Crew was nice."
Miinukset: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Miinukset: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"
Plussat: "my favorite airline"
Miinukset: "Too many controls during boarding"
Plussat: "Everything! Excellent stewards too!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Overall it was a great experience."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Miinukset: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Vissited my brother in law in Karlsruhe Germany wonderful trip to and from Frankfurt"
Plussat: "The fact is actually took off."
Miinukset: "Gate change at the exact time we were to board causing a 1:45 delay since our flight wasn't in the correct spot for the flight control deck to push our plane back. We made our connecting flight by about 8 minutes in Munich."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Nice crew"
Miinukset: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Plussat: "Staff , food , wine"
Miinukset: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Free upgrade to business class!"
Free food or entertainment should work
Plussat: "It was wonderful"
Miinukset: "Best booking app ever"
Miinukset: "This airline is borderline budget airline even in business class."
Plussat: "Great crew n comfort."
Plussat: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Miinukset: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Plussat: "too crowded , not organised enough"
Miinukset: "At least give a glass of water."
Plussat: "The captain was able to make up much of the lost time spent boarding."
Miinukset: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Miinukset: "Overbooked, no room for carry-on luggage"
Miinukset: "We took off late"
Plussat: "Nothing, they cancelled my flight and rebooked me to another city"
Miinukset: "Everything. I had to buy 2 new tickets because they cancelled my flight"
Plussat: "fast lane boarding"
Miinukset: "no snacks"
Plussat: "Nothing really"
Miinukset: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Plussat: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Plussat: "The flight attendant was very quick to meet any needs big or small."
Miinukset: "Still extremely unhappy about my broken item."
Plussat: "Flying doesn't get much better"
Miinukset: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Plussat: "La atención, a diferencia de otras aerolíneas europeas se nota la sonrisa y gran atención."
Miinukset: "A la hora del despegue molestan mucho con las cosas."
Miinukset: "Not enough space for my legs"
Plussat: "Overall good flight, get what you pay for."
Miinukset: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Plussat: "The crew was calm, professional and polite."
Miinukset: "There was a delay of almost an hour on my first leg of the trip, which meant that I was really rushing to get to the gate for my connection in Brussels. It would have been nice to have some sort of express option for that, since it was the airline's fault that we were late."
Plussat: "Film selection"
Miinukset: "Food was disgusting"
Plussat: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Miinukset: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Miinukset: "I travel often with Brussels Airlines and often run out of movies I want to watch during my trips. Air France has a selection of movies that is 2-3 times the number of movies offered by Brussels."
Plussat: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Miinukset: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Miinukset: "My luggage was lost and still haven't received it. Very disappointed in the service."
Miinukset: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Miinukset: "Lost my bags or did not make it on time for connection."
Miinukset: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Miinukset: "This is a low cost airline. No food, no entertainment, At least the crew was polite."
Plussat: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Plussat: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Miinukset: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Plussat: "It was on time, almost."
Miinukset: "They needlessly took our carry on luggage and checked it in, even though the dimensions were alright, and there was enough vacant and unused overhead space in the flight. The luggage took forever to arrive on the carousel, much to drones anxiety. Also, the gate information wasn't displayed on the TV screens.. Even though they knew it."
Plussat: "The food served was wonderful, as well as service."
Plussat: "The plane was clean and on time."
Miinukset: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"
Plussat: "Pleasant staff, entertainment system is ok although a bit outdated."
Miinukset: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Miinukset: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Plussat: "Nothing. Wanted it to be over already"
Miinukset: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
Miinukset: "Seats had no cushioning on bottom or back"
Plussat: "The flight was on time!"
Miinukset: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."
Miinukset: "No water/fluid offered -- everything was pay-to-play."
Miinukset: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Plussat: "Great food and nice crew. They had good tv shows."
Miinukset: "I don't have anything to complain about."
Plussat: "Same crew was great"
Miinukset: "Same got all the way to the destination and had no luggage"
Plussat: "1st time on Brussels. Wonderful overall trip."
Miinukset: "The meal home was not so good."
Miinukset: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Plussat: "Friendly staff."
Miinukset: "Chaotic airport and lost my luggage."
Plussat: "Nothing I could particularly remark on"
Miinukset: "Travelling out to Budapest our flight was delayed about 40 minutes. We had a connection in Brussels and had to run from B terminal to A to reach on time. We reached the flight, however bags did not make the connection. We received bags next day at hotel. Travelling home, the flight was delayed 1h30m, the gates were shifted 3 times for departure, we had to sprint this time for conmection again B to A terminals. On the flight we were told Edinburgh connection would be rebooked so go to desk, however we made the flight just and so did the luggage, if we had waitied as told to rebook our luggage would have landed in Edinburgh with us stuck in Brussels. Won't be using again."