Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
Vegetarian option was below average with almost raw ravioli, seats were very small for a business class unlike lufthansa which had nice wide seats. Entertainment particularly indian was awful.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"
Miinukset: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Miinukset: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"
Plussat: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Plussat: "Crew was very attentive and professional."
Miinukset: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Miinukset: "There were a couple of flight delays. Other that that, I love Lufthansa."
Plussat: "Service"
Miinukset: "Delay for both leg trip."
Plussat: "Yes,very helpful"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Not much"
Miinukset: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Same as above same as a bove"
Miinukset: "Same as above"
Plussat: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Miinukset: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Miinukset: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Plussat: "Great entertainment choices"
Miinukset: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."
Plussat: "Nothing"
Miinukset: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Plussat: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Miinukset: "There was a snarky attendant, but not all of them were that way."
Miinukset: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Miinukset: "Everything was great except the seat is about an inch too close"
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Miinukset: "Had difficulty walking up and down stairs to plane."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The crew"
Miinukset: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Food was good Flight was smooth Pilot described flight path"
Miinukset: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Miinukset: "There is no entertainment so I do not know it should be rates."
Plussat: "my favorite airline"
Plussat: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"
Plussat: "Good flight good seats smooth ride."
Miinukset: "Boarding was not organized."
Miinukset: "Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party."
Miinukset: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Plussat: "Nothing"
Miinukset: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Plussat: "This is how to run an airline. Ausgezeichnet!"
Plussat: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Miinukset: "Food--but probably no worse than other airlines."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Good cabin crew, good food Easy to use entertainment system"
Miinukset: "Boarding was a bit chaotic"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "I like that everything is done fairly quickly and efficiently."
Miinukset: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Plussat: "Smooth flight. Perfect service."
Plussat: "All was super!"
Miinukset: "All was great!"
Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "The crew, plane and procedure was all great."
Miinukset: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Miinukset: "One Toilet for a full plane with 150 passengers...."
Miinukset: "At least a complimentary glass of water or juice in Economy."
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plussat: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Miinukset: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Plussat: "Small compliment from Air France was lovely and unexpected"
Miinukset: "Horrible customer support"
Plussat: "Helpful crew"
Miinukset: "Nothing"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "Newer plane for this stretch."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new plane, on time."
Miinukset: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Plussat: "If water was free it would be better. Other than that everything was fine"
Miinukset: "."
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "Easy for my friend and I"
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "SEVERELY DELAYED"
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Miinukset: "No food or entertainment."
Plussat: "Boarding went well and crew was nice."
Miinukset: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Plussat: "good"
Miinukset: "good"
Plussat: "Food was good, flight was on time, boarding quick"
Miinukset: "Aircraft was incredibly dirty."
Plussat: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Miinukset: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Plussat: "It was very easy to print boarding pass."
Miinukset: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Boarding tool a lot of time. We departed late"
Plussat: "Boarding, comfort"
Miinukset: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Miinukset: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."
Miinukset: "Just a bad flught"
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
Miinukset: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Plussat: "On time"
Miinukset: "Food abd more comfort flight"
Plussat: "The crew was good and smart"
Miinukset: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Plussat: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Miinukset: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Miinukset: "If it was on time. Over an hour late."
Miinukset: "The set it was so bad"
Miinukset: "No tv screens. Have to lay for food. Seats dont recline"
Plussat: "The price. It was cheap this time around."
Miinukset: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Plussat: "Always on time and prices"
Miinukset: "Nothing"
Plussat: "The flight was ok"
Miinukset: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Plussat: "Nothing"
Miinukset: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Miinukset: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Plussat: "Cheap price"
Miinukset: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Miinukset: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Plussat: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Miinukset: "Very slow check in. Unhelpful and unfriendly crew"
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Plussat: "The price"
Miinukset: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Miinukset: "Poor airline"
Plussat: "On schedule"
Miinukset: "No drinks offered"
Plussat: "good crew."
Miinukset: "very not comfortable chairs"
Plussat: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Miinukset: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Plussat: "The air conditioning wasn't worked good"
Miinukset: "No thing"
Miinukset: "No AC in both aircrafts!"
Plussat: "nothing."
Miinukset: "everything"
Miinukset: "Every service bad"
Plussat: "Was a save travel"
Miinukset: "Delay 1 hour."
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Plussat: "Desk personnel who checked us in spoke Not One Single Word to us in any language. We were kept standing in line to board even though the plane was late."
Miinukset: "The plane wasn't cleaned and empty bottle, used tissues and remainders of the meal served on previous flight were on our seats. People were not helped to stow carry ons and many should have been requested to check large carryon bags. They were out of beer even though beverages had just been loaded. Attendants could not clearly communicate the price of a beverage."
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Plussat: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Plussat: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Miinukset: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Miinukset: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Plussat: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Plussat: "Boarding was OK. Price is good"
Miinukset: "Crew service is not good Lotec airplane Trouble website"
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Plussat: "Same as above"
Miinukset: "Same as above"