Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
I had the bad luck of traveling on a flight where there was a family with 2 children, aged 2 and 3 years. As you can imagine, it's hard to keep them entertained and calm all the time. As a result I couldn't get any sleep and got kicked on the back of my seat every now and then. Aside from that everything was pretty good - the boarding was great, the staff was exquisite, the food was great and the list of movies was quite big.
Better seats Better screan touch
In the leg from Istanbul to Georgia the gate was a bit strange and felt chaotic…. In the plane it was choppy but the male steward was yelling! Could have been more gentle but he seemed stressed. Food great both legs and from Chicago to Istanbul very pleasant and oartularky nice people working on the plane$
We bought seat 155$ but in reality it wasn't .no seat ,no refund
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Plussat: "On time, friendly check in staff"
Miinukset: "Food was very poor in Turkish Airlines standards"
Plussat: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Miinukset: "Bigger seats for 10 hour flights"
Plussat: "great food, nice staff, and on time"
Plussat: "The crew is cery helpful, professional and the food is amazing"
Miinukset: "Wifi shows up and u get connected but does not work"
Miinukset: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Plussat: "Stay away from Turkish airline"
Miinukset: "$1000 for new date. Will never flight Turkish airline again"
Plussat: "I was travelling with two cats, one in cargo and one in the cabin. The crew were excellent in letting me know how the one in cargo was doing and everyone was very nice to my other cat as well. They both came through the flight happy and healthy!"
Plussat: "Good movie selection. Good (airline) food."
Miinukset: "Not much legroom."
Plussat: "Food was excellent!"
Plussat: "the food and service was outstanding as always on Turkish Airlines"
Miinukset: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."
Plussat: "Food was very good and the flight attendants very friendly."
Miinukset: "Having trailer, but not movie"
Miinukset: "The men’s bathroom near gate 226 smelled awful and the floor was very wet. In addition, I am handicapped and my gate changed from 226 to 208. NO ONE was there to help. There was no one at all at Turkish Care. I asked two different transportation representatives at the sky club and they refused to help in any way. I merely asked them to call Turkish Airlines, and they said they didn’t have the number. I begged both of them to call someone to help me, and they just laughed and said it wasn’t part of their job. I was horrified! I almost missed my plane.!"
Plussat: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Plussat: "Boarding, on time"
Miinukset: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "I was upgraded. Food was great"
Miinukset: "Flight was late"
Plussat: "Entertainment, and the plane which felt really new and comfy."
Miinukset: "Food was a bit boring (because it was such a short flight, I suppose)"
Plussat: "Good time"
Plussat: "Food good, good service"
Miinukset: "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
Plussat: "We weren't seated together at first but they helped once we were on the plane"
Plussat: "again crue was best"
Miinukset: "boarding gate was Mile away , you need Taxi to get there, whats wrong"
Plussat: "The crew, food, and choice of entertainment."
Miinukset: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Plussat: "I was delivered from point A to point B"
Miinukset: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
Miinukset: "Good service"
Plussat: "Fantastic food and service"
Plussat: "Food was great"
Miinukset: "Took long time to board. Entertainment system showed no content."
Plussat: "On time"
Miinukset: "I was told that I can get a free Hotel since I had to wait for my next flight almost 16 hours. But when I got outside the airport at the Hotel Desk they told me that I couldn't. They told me one thing but in the end they didn't keep their word. I find it unprofessional and cheating. And on the way back I had food poisoning. Really disappointed about the whole trip."
Miinukset: "Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight."
Plussat: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Miinukset: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Miinukset: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Miinukset: "On of stewardess was very rude ."
Miinukset: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Miinukset: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Plussat: "The service was very good, friendly, courteous."
Miinukset: "Can't think of anything."
Miinukset: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
Plussat: "Once on the plane everything was fine."
Miinukset: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Miinukset: "Cramped seating"
Plussat: "Everything was great, on time and safe. I love flying Turkish Airlines."
Miinukset: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Poor streaming choices available and internet was inconsistent and too slow.
Left our luggage in Frankfurt on purpose. Did not send email as they claimed. Misleading notice of free luggage checkin.
Last minute change of gate happened and I did not get any notifications , rest was good !
The Frankfurt airport is horrible
Everything was great I have no issues they are wonderful , so helpful especially with my spical need son . Love the courtesy of the staff. But the food and entertainment need some improv.
Flight was on time. Newish plane with lots of entertainment on the screen in front of you Crew was very nice to the children we had with us.
I had requested and a reproved transport in Frankfurt, but nobody came. I ran and ran with my hurting hipp(y am 81), just to end up in another line. I approached an employee there and he suggested to cut the line and trying to make it. Fortunately the boarding for the flight was delayed and I made it! Yea
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Plussat: "Crew was very attentive and professional."
Miinukset: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Miinukset: "There were a couple of flight delays. Other that that, I love Lufthansa."
Plussat: "New-ish aircraft"
Miinukset: "Prompt departure; better food/snacks."
Plussat: "Yes,very helpful"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Reasonably comfortable seat"
Miinukset: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Plussat: "You can charge your phone on the flight. Got snacks on each flights"
Miinukset: "the food options"
Plussat: "Not much"
Miinukset: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Plussat: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Miinukset: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Plussat: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Miinukset: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Same as above same as a bove"
Miinukset: "Same as above"
Miinukset: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Miinukset: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Miinukset: "Everything was great except the seat is about an inch too close"
Plussat: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Miinukset: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Miinukset: "Had difficulty walking up and down stairs to plane."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The crew"
Miinukset: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Food was good Flight was smooth Pilot described flight path"
Miinukset: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Plussat: "my favorite airline"
Plussat: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"
Plussat: "Good flight good seats smooth ride."
Miinukset: "Boarding was not organized."
Miinukset: "Awful customer service once out of the airplane. It took 2 hours from landing to get our luggage. Just terrible. How many times can someone hear a generic announcement about luggage being here momentarily? This left a very poor impression of Lufthansa overall for me and everyone in my party."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Miinukset: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Plussat: "This is how to run an airline. Ausgezeichnet!"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Good cabin crew, good food Easy to use entertainment system"
Miinukset: "Boarding was a bit chaotic"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Boarding announcements were inaudible. The boarding process was unclear.
Plussat: "Smooth flight. Perfect service."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "The crew, plane and procedure was all great."
Miinukset: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Miinukset: "One Toilet for a full plane with 150 passengers...."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "Small compliment from Air France was lovely and unexpected"
Miinukset: "Horrible customer support"
Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."
Plussat: "Tallin airport is beautiful"
Miinukset: "Lost luggage and indifferent assistance."
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "Newer plane for this stretch."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new plane, on time."
Miinukset: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "Easy for my friend and I"
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "SEVERELY DELAYED"
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Miinukset: "No food or entertainment."
Plussat: "Boarding went well and crew was nice."
Miinukset: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Plussat: "Food was good, flight was on time, boarding quick"
Miinukset: "Aircraft was incredibly dirty."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Plussat: "It was very easy to print boarding pass."
Miinukset: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Boarding tool a lot of time. We departed late"
Plussat: "Boarding, comfort"
Miinukset: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Miinukset: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."
Miinukset: "Just a bad flught"
Boarding process was chaotic. Passengers cutting lines without crew minding to ensure proper boarding.
Delayed over two hours Poor boarding and too slow Ordered wheelchair - no available help- wheelchair staff at arrival were rude
excellent all round and check in luggage included
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Miinukset: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Plussat: "We landed without crashing"
Miinukset: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Miinukset: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Plussat: "The crew was good and smart"
Miinukset: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Plussat: "Good value/price ratio."
Miinukset: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Miinukset: "We were really afraid from istanbul to beirut."
Miinukset: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Miinukset: "No tv screens. Have to lay for food. Seats dont recline"
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Plussat: "Always on time and prices"
Miinukset: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Plussat: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Miinukset: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Miinukset: "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Plussat: "Cheap ticket"
Miinukset: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Plussat: "The price"
Miinukset: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Plussat: "was not full so had some space"
Miinukset: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Plussat: "On schedule"
Miinukset: "No drinks offered"
Plussat: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Miinukset: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Plussat: "The air conditioning wasn't worked good"
Miinukset: "No thing"
Miinukset: "No AC in both aircrafts!"
Miinukset: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Miinukset: "Every service bad"
Miinukset: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Plussat: "Was a save travel"
Miinukset: "Delay 1 hour."
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Plussat: "The seats were not too tight and the food is not extensively expensive"
Miinukset: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Plussat: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Miinukset: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Miinukset: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Plussat: "Boarding was OK. Price is good"
Miinukset: "Crew service is not good Lotec airplane Trouble website"
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "Although the previous flight was late, the boarding has waited for us to come."
Miinukset: "The staff's English was not understandable at all even for a native speaker."
Miinukset: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."