Seats are too close to each other and for some reason, the main cabin was so hot compared to the business class :(
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
Plussat: "Sits are very comfortable and the food is amazing."
Miinukset: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Plussat: "Everything was excellent even the landing was as smooth as butter"
Miinukset: "A free upgrade to a business class seat :("
Miinukset: "I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!"
Plussat: "i like the food and movie choices."
Miinukset: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Miinukset: "My bags were misplaced I have to wait for an extra day to get it"
Miinukset: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Plussat: "nice that food was provided."
Miinukset: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Miinukset: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Plussat: "I enjoyed the food the most. The flight was short and easy."
Plussat: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Miinukset: "my luggage didn't arrive"
Miinukset: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Plussat: "The in-flight entertainment was great."
Miinukset: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Miinukset: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Miinukset: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
Plussat: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Miinukset: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Plussat: "Food was much better Istanbul to Boston than Boston to Istanbul"
Plussat: "the entertainment options were plenty and the crew was very warm"
Miinukset: "The leg room was not sufficient"
Plussat: "The counter in Kuwait was very kindly with my because I have disabled boy"
Miinukset: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Miinukset: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Plussat: "The food and movies were the only good thing there"
Miinukset: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Miinukset: "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"
Plussat: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Miinukset: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Miinukset: "No vegan or even vegetarian meals. Very disappointing"
Miinukset: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Plussat: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Miinukset: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Miinukset: "Everything was good"
Plussat: "The entertainment was great Wifi at the terminal was great"
Miinukset: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Plussat: "Your airline is wonderful and I hope that you always keep to the same high standards you have set for yourselves. I look forward to flying with you again soon, Robin Lerner"
Miinukset: "I have been traveling 40 times on this flight (Geneva-Istanbul-Mogadishu) and since 2014 the food is all the same: insipid and at some occasion got a food poisoning (always traveled economic). Same dry or overcook pasta and dubious meat. So on my profile (i am an Elite frequent flyer) i ticked that I prefer a special meal (sea food).. which is never available. So they apologize and promised they will make a commercial gesture that... never came."
Plussat: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Miinukset: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
Plussat: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Miinukset: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Plussat: "Everything was top notch.. the food, the service, the overall experience."
Miinukset: "Delay in receiving luggage ,"
Plussat: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Miinukset: "Boarding was slow, and my baggage never made it to my final destination from connector"
Miinukset: "My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day."
Plussat: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Plussat: "I like the fact that for almost 11 hours I was fed, entertained, and was able to rest. The flight crew was very hospitable and I would very much recommend it to others. The price was also very reasonable, unlike United or some other major carriers. It says something about your airline when I decide to fly through Istanbul, coming from Rome, to go back to the US. It's a longer flight but it's a worthwhile one. Thank you and keep up the good work."
Miinukset: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Plussat: "Excellent service."
Miinukset: "Istanbul airport takes some getting used to."
Plussat: "Loved all around."
Miinukset: "I loved it."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "I did enjoy all aspects crew, food ,"
Miinukset: "Bathrooms need to be cleaned more regularly."
Plussat: "The aircraft were really nice and the service were great the air hostess were really nice"
Could not get boarding pass on kine for this segment. Boarding process chaotic. Needs better staff intervention.
Aegean service is far superior than BA in all aspects when it comes to travelling between London-Greece
2 hours delay on the plane causing us to miss our connection
Good value for money. Small snack and free drinks. And most important: on time!
Plussat: "Food and drinks!"
Miinukset: "Nothing, it was great"
Plussat: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Miinukset: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Miinukset: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Miinukset: "The food maybe"
Miinukset: "Aegean is an excellent airline one of the best"
Plussat: "Aegean is a fine airline overall"
Miinukset: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Plussat: "The crew was nice, friendly and helpful."
Miinukset: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Plussat: "Smooth journey"
Plussat: "Good space between seats."
Plussat: "Everyone was super nice, just a bad system."
Miinukset: "My ticket included a bag, but they charged me for it again at the airport. I sent in supporting docs to the feed back section on the website requesting a refund for the extra I have paid"
Plussat: "It was a short flight. 1 hour. Everything went good."
Miinukset: "I booked for baggage through kayak and had to pay again. What a scam"
Plussat: "The assistance from om HE check inn clerk."
Miinukset: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Miinukset: "No jet bridge at either location"
Plussat: "Love the friendly staff!"
Plussat: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Miinukset: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Plussat: "Ease of boarding and crew"
Plussat: "Crew and boarding were good."
Miinukset: "40 minutes late. Zero entertainment, not even headers for music."
Miinukset: "The replacement flight arrives at almost midnight."
Plussat: "Boarding from the club was a wonderful innovation."
Plussat: "This flight was great."
Miinukset: "I wasn't aware I was supposed to pay for my luggage"
Plussat: "We were given a meal"
Miinukset: "The meal wasn't very good"
Plussat: "That they use Greek products is really makes the experience for me. Friendly staff."
Miinukset: "Great food, smooth landing, very polite service"
Plussat: "The staff worked well under pressure"
Miinukset: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Miinukset: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Miinukset: "Everything was bad delayed and unprofessional team."
Miinukset: "A big delay."
Plussat: "Service was great with food and beverages and checkin bags included."
Plussat: "Very friendly flight attendants, good food and pleasant all around'"
Miinukset: "Seats pitch is a bit tight, but absolutely tolerable. I'm 6' 190lbs and was comfortable. Seat 3F on an A321."
Plussat: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Plussat: "crew on board was nice"
Miinukset: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Miinukset: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Plussat: "Comfortable, friendly attendants, good food served."
Miinukset: "There isn't entertainment, however, it was very comfortable and relaxing."
Miinukset: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Miinukset: "Chaotic loading typical of Greek airports."
Plussat: "They served a meal!"
Plussat: "The flight was great. The staff was nice. Everything was great!"
Plussat: "Friendly staff, movies on the plane"
Miinukset: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Plussat: "Upgraded to business class by using an award ticket, not much to comment about business class within Europe. just the food was not our taste."
Miinukset: "So we missed our connecting flight and had to wait 6 hours at Athens airport. On the second Flight with Lufthansa they didn't have a vegan food and she told me just to move the beef aside and eat the potatos?!"
No entertainment. Uncomfortable. 6 hour delay
Free water and chocolate on board
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
They don't serve food in "economy" just water
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Itinerary - hours of flight"
Miinukset: "Dinner could have been earlier"
Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"
Plussat: "Flight from LAX to FRA"
Miinukset: "Not canceled flights !"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Plussat: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Plussat: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Miinukset: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Plussat: "Hate today but they do it better thanUS airlines."
Miinukset: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Plussat: "Crew was excellent and accomodating from check in to debording."
Miinukset: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."
Plussat: "The crew was great!"
Miinukset: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."
Plussat: "friendly crew, got the meals we ordered, overall a smooth and uneventful flight"
Miinukset: "Look like everybody to not know what they want to do"
Plussat: "Their crews were great. Good selection of entertainments."
Miinukset: "Meals were not great. Their seats were hard to set for a long fight."
Plussat: "Excellent service and food"
Plussat: "Crew was excellent."
Miinukset: "Lots of entertainment options but most were pretty dated and stale"
Plussat: "everything about this airline always amazing. Great service well thought out, friendly staff, everything happened as it was supposed to and I felt very cared for."
Miinukset: "it was all great and professional."
Miinukset: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Miinukset: "Got to pick a seat when signing in"
Plussat: "New planes, friendly staff, decent space even for economy, great food"
Plussat: "Comfortable and clean plane. Flight was on time. Free drink!"
Miinukset: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plussat: "Great customer service!"
Miinukset: "Sometimes temperature is too warm."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Crew on board were excellent."
Miinukset: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Miinukset: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Short flight. Nice crew."
Miinukset: "Delayed even though the plane was there and clean. A 2205 flight didn't leave until 2240 causing many of us to miss our train. No crew ever mentioned why flight was delayed or when we would get moving."
Miinukset: "flight was delayed. personal works very slow"
Plussat: "Great crew very attentive."
Miinukset: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Plussat: "my favorite airline"
Plussat: "Meals and service"
Miinukset: "Cramped seats"
Plussat: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Miinukset: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Good entertainment options"
Miinukset: "I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "We missed this connecting flight."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Good cabin crew, Wi-Fi availability al through my trip.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Miinukset: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Plussat: "Great food and friendly crew."
Miinukset: "Seatback system was old and not very functional."
Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "great food, entertainment and seat comfort"
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Arrived 5 hours late"
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Miinukset: "No offer of snack with no egg in it."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Miinukset: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Plussat: "The airplane have great entertainment system. The cabin crew are very nice."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Miinukset: "It was delayed"
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Plussat: "Bar/Coctail service on AF was excellent."
Miinukset: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Plussat: "should let first board passenger in rear rows and not everybody together."