The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Delayed flight, it is noticeable airplanes noticeable aged
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "Flight got cancelled"
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Miinukset: "Late departure. Rush to connect."
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Miinukset: "My suitcase didn't come with the airline."
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Miinukset: "Not enough leg room"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Miinukset: "Flight was cancelled."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Miinukset: "We did not get two of baggage at the destination."
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plussat: "Lovely staff, good food, great movies."
Plussat: "Very friendly service!"
Miinukset: "Amesterdam airport employee was really rude"
Miinukset: "Dutch sub titels would be nice."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
After boarding our plane we sat for 20 minutes and then we’re told we needed to deplane and board another plane due to a leak. This added another 2 hrs to our travel time and then we needed to board our long haul flight of 15 hours! Our seats were very cramped…was not expecting this for a long haul plane ride. Very uncomfortable. The drink and food service were not often enough to be able to stay hydrated. I have been on long flights where the stewards would walk the aisles with water to insure you were hydrated. The flight was a smooth one and the landing was exceptional.
Flight was not crowded and I had the tow to myself.
Great crew! Great plane and very clean!
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Plussat: "empty plane"
Plussat: "crew was nice and friendly and the plane landed earlier than estimated."
Miinukset: "Middle seat was occupied on my flight."
Miinukset: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Plussat: "Was fast and efficient!"
Miinukset: "Honestly can't think of much. The price was right. I was able to get a window seat to and from on both connecting flights. Crew was pleasant. Take off times and landing times were on point."
Miinukset: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Plussat: "The crew was pretty nice. The seats were actually comfortable."
Miinukset: "I don't know; it's economy in a plane. It is what it is."
Plussat: "Quick flight with no delays"
Miinukset: "Cramped seating."
Plussat: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Miinukset: "The seats and entertainment could have been better"
Miinukset: "flight delay , on plane for over two hours before takeoff"
Plussat: "The plane got us there safely."
Miinukset: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Plussat: "Airplane comfort, charging ports, entertainment, and crew"
Miinukset: "Delay after boarding for maintenance paperwork."
Plussat: "Good first. Class seat"
Miinukset: "Lotsa turbulence, very hard to sleep"
Plussat: "Courteous employee interactions from bag check/gate to arrival!"
Miinukset: "Everything was truly GREAT"
Miinukset: "The seat assignments based on loyalty status - rude gate agents"
Plussat: "boarding and checkin bags"
Miinukset: "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
Plussat: "Upgrade to economy premium was well worth the extra fee."
Miinukset: "Coffee could have been better."
Miinukset: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Plussat: "Airplane food was good"
Miinukset: "I was in the air 24hr, the trip was as good as it gets."
Plussat: "Timely, good service."
Miinukset: "Would have helped to know that IB4158 was also AA44."
Plussat: "The aircratf and on time operation"
Miinukset: "Gate agents not following AA.com policies to charge extra fees"
Plussat: "Seat was good and staff were pleasant and attentive."
Miinukset: "In-flight music selection could have been better."
Miinukset: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Miinukset: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Miinukset: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."
Miinukset: "Passengers too crammed in closer together."
Plussat: "The crew remained calm amidst the 2nd attempt to board after delays in landing gear tire changing."
Miinukset: "Cramped. Had to pay for wireless on plane."
Plussat: "Very quick connection"
Miinukset: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Plussat: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Miinukset: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Plussat: "Overall, the trip wss very good. I would have given a five star rating if there was enough legroom between seats so that my knees didn't hit the seat in front of me."
Plussat: "Easy to book. Reasonable price. 10/10 would book again."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Flight cancelled. Thanks, Obama."
Miinukset: "Out would be helpful if there was a visual cure at boarding of what group is "now boarding". It's not always possible too hear over the noise. You also might as well tell group 3 and 4 passengers to check luggage in advance to encourage an on time gate departure."
Miinukset: "Flight attendant rude. No smile, only saw them once"
Plussat: "Friendly service"
Plussat: "Overall great flight and great service. No complaints!"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "wi-fi access"
Miinukset: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Plussat: "I was served breakfast and lunch/dinner"
Miinukset: "Trying to sleep in an airport is near impossible"
Miinukset: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Plussat: "Finally upgraded planes on this route. Dreamliner was very comfortable."
Miinukset: "Hour and a half delay for a scratch on a cargo door. Glad safety is a top priority but it must have been more this just a scratch."