Etsi halvat lennot välille Helsinki - Zagreb

Plussat: Entertainment players

Miinukset: Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late.

Plussat: Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive.

Plussat: The crew was great!

Miinukset: I don't like the movie options. Some are quite sexual and can be seen around the plane.

Plussat: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Miinukset: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Plussat: Entertainmet

Miinukset: Food and rounds for drinks

Plussat: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Miinukset: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Plussat: TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel.

Miinukset: See above.

Plussat: The crew was good and the food from Frankfurt to Abuja was good

Miinukset: The layover time was extremely too long and would even be longer during my return

Plussat: Food and service

Miinukset: Working wifi would be good. Better A/C. More comfortable seats

Plussat: Very professional

Miinukset: Lost luggage

Plussat: Onboard crew were nice and polite. Flight was on time (a rarity).

Miinukset: The boarding crew was rude and unpleasant, the plane was boiling hot.

Miinukset: Flight got delayed 30 minutes

Plussat: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.

Miinukset: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Miinukset: My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience

Plussat: Very Organised and punctual

Plussat: Free entertainment, excellent food

Miinukset: Cabin was too warm; unable to adjust air at seats

Plussat: Nothing, pretty much

Miinukset: I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off.

Plussat: Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight.

Miinukset: Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water

Miinukset: The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport

Miinukset: The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS.

Miinukset: They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful

Plussat: Smooth flight.

Miinukset: The flight was 3 hours late in leaving Athens and caused us to scramble to get set with our accommodations. It all worked out.

Plussat: We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had.

Plussat: direct flight from san diego, an excellent route!

Miinukset: food too salty; when person in front pushed seat back, it was uncomfortable & tight;

Miinukset: Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!

Miinukset: not so crowded

Plussat: nothing

Miinukset: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Miinukset: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Plussat: Comfortable seat, great crew.

Miinukset: Flight delayed, no USB port and no entertainment

Miinukset: Not being 1 hour late

Plussat: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Plussat: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Plussat: Crew excellent...seats small and not too comfortable for business class.

Miinukset: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Plussat: Absolutely amazing service

Miinukset: No any healthy snacks like nuts or just dried veggies or biscuits with less sugar.

Plussat: nothing was good

Miinukset: Very rude and I think they are a group of racists.

Miinukset: Seating is extremely cramped

Plussat: Nothing

Miinukset: The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class

Plussat: The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her.

Miinukset: 1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices

Plussat: The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you.

Miinukset: The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process.

Plussat: Crew was friendly and very attentive. Food was better than most airlines’ long haul meals.

Miinukset: Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight.

Plussat: good service , everything good.

Miinukset: nothing

Miinukset: Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices.

Plussat: Crew is fantastik,Dana is the best

Miinukset: Food

Plussat: Just as I expected. And I made my last connection easily.

Miinukset: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Miinukset: Travelled business class and was ace experience

Plussat: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Miinukset: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Plussat: I didn't like that my bag wasn't delivered from Frankfurt to Barselona

Miinukset: Paying more attention to bags transportation between plains

Plussat: good crew ok food for airline

Miinukset: despite an outrageous price we had problems registering our luggage economy light never heard of it

Miinukset: Flight delayed and I missed connection

Plussat: Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave.

Miinukset: The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane.

Plussat: The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her.

Miinukset: 1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices

Miinukset: Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse.

Plussat: Food was quite good, and they were great about continually offering beverages throughout the flight.

Plussat: One crew member in the OTP-VIE flight that was great in service .

Miinukset: The delaying of both flights . The crew service on the VIE-NICE flight was awful .

Plussat: Very professional

Miinukset: Lost luggage

Plussat: Crew was great, very responsive and hospitable!

Miinukset: more lunch choices, especially choices without dairy products.

Plussat: Food was great, enjoyed watching videos, staff very profession and friendly.

Miinukset: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Plussat: Great plane and staff

Miinukset: Delayed