Etsi halvat lennot reitille Zagrebista $[7232-Helsinkiin

Plussat: "Surprised to get a meal on such a short flight! Very good service."

Miinukset: "There was wery cold on the plane."

Plussat: "The flight attendants were very attentive."
Miinukset: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."

Miinukset: "1 hour delay due to weather"

Plussat: "The crew was very hospitable. Good food."
Miinukset: "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."

Plussat: "Good movies good food"

Plussat: "Short flight, good sandwich, nice plane."
Miinukset: "Everything’s fine."

Plussat: "Food and entertainment was great."
Miinukset: "Delayed at origin and layover. Crew was a bit hard to track down at times."

Plussat: "Flight itself is very nice. Good service and media selection."
Miinukset: "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."

Plussat: "Food was good. One thing I like about Turkish Arilines is that the plastic containers they use for food are a variety of shapes and sizes. This really helps the food service seem less industrial."
Miinukset: "Check-in was ludicrously slow, though that may have been due more to customers than to staff... Entertainment system at my seat not functioning."

Plussat: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."

Plussat: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Miinukset: "Good plane. Comfortable seats and entertainment system."

Plussat: "Comfort and service"

Plussat: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Miinukset: "N/A"

Plussat: "Courteous staff. Comfortable plane."

Plussat: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Miinukset: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"

Miinukset: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."

Plussat: "Food, entertainment, crew"

Plussat: "Big plane"
Miinukset: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"

Plussat: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"

Plussat: "Service"
Miinukset: "None"

Plussat: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Miinukset: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Miinukset: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."

Miinukset: "No AC"

Plussat: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Miinukset: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Plussat: "The friendly and respectful and patient staff :)"

Plussat: "Food from Cape Town to Istanbul was very tasty and juicy. Yummy."

Plussat: "Confortable"
Miinukset: "None"

Plussat: "A light meal."
Miinukset: "Very crowded -- good for the company. Delay in taking off."

Plussat: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Miinukset: "Nothing. Excellent experience"

Miinukset: "The layover was too long."

Plussat: "The flight attendants were helpful and nice."
Miinukset: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."

Miinukset: "Airport in Turkey is a big mess. Too many checkpoints that make no sense"

Plussat: "Food and service were excellent. And great staff!"

Miinukset: "I could not figure out how to get a vegetarian meal."

Plussat: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."

Plussat: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Miinukset: "On the flight back our seats did not recline."

Plussat: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."

Plussat: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Miinukset: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."

Plussat: "There was a lot to choose entertainment wise."
Miinukset: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."

Plussat: "Nothing"
Miinukset: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"

Plussat: "Everything"

Plussat: "Very comfortable, lovely stuff, the vegan food was good"

Plussat: "Friendly crew."

Miinukset: "I was assigned a non-existent seat! How could that happen?! I had to sit in a leftover seat after everyone else had claimed theirs."

Plussat: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Miinukset: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."

Plussat: "Movie choices plentiful"
Miinukset: "Flight was delayed for almost an hour while passengers were on board the airplane."

Plussat: "Direct flight is good. Dinner was good."
Miinukset: "Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side."

Plussat: "Although economy, it was pleasant and okay"
Miinukset: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."

Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."

Plussat: "One hour delay after boarding due to loosing our “slot”"
Miinukset: "Timing!!!"

Miinukset: "To arrive on time."

Plussat: "Seat was very comfortable and lots of leg room. Food was good."

Miinukset: "Food should be much better than this. Otherwise everything is ok."

Plussat: "In flight crew worked hard"
Miinukset: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Miinukset: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"

Miinukset: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."

Plussat: "It was all fine, a bit cramped, but otherwise fine"
Miinukset: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"

Plussat: "thebflight wqs smooth and on time"
Miinukset: "snack they gave something sweet at 07:00 AM"

Miinukset: "Food terrible"

Plussat: "Nothing at all."
Miinukset: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Miinukset: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Miinukset: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"

Plussat: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Miinukset: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Miinukset: "I had a weelchair and nobody assist me in Viene in Austria"

Miinukset: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"

Plussat: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Miinukset: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."

Plussat: "Friendly staff, on time flight. Nice refreshments"

Plussat: "Short flight and got a snack"
Miinukset: "Boarding was a hassle"

Miinukset: "May bags didn't make the transfer and were sent on to me the following day."

Miinukset: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Plussat: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Miinukset: "The food was not edible"

Plussat: "Was a fine solid flight by Austrian."

Miinukset: "Service was bad"

Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Miinukset: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."

Plussat: "The crew was very professional and kind and evetything was on time. The food is tasty."
Miinukset: "No entertainment at all."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."

Miinukset: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Plussat: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Miinukset: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Plussat: "Plenty of food and drinks, pleasant crew"

Plussat: "Great staff, friendly and helpful."

Plussat: "Great floght"

Plussat: "Whole process of checking in, security, and boarding was very easy."

Plussat: "All flight members were servicing very pleasantly"
Miinukset: "Nothing"

Plussat: "very short layover and my check luggage made it all the way home with no problems"

Plussat: "Would fly with them anytime."

Plussat: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Miinukset: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Plussat: "Everything was wonderful ,except for the poor food."
Miinukset: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Plussat: "Excellent personnel. Will use Austrian Airlines again!"

Plussat: "I like the personalized service and the understanding crew."
Miinukset: "For the amount of people flying into and out of Thera, the check-in system could be improved."

Plussat: "Everything"

Plussat: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."
Miinukset: "smallish baggage storage"

Plussat: "Crew. Tidy. Seats."
Miinukset: "Food."

Plussat: "Comfort"
Miinukset: "Internet"

Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"

Miinukset: "All of the less than good, obvious!"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Miinukset: "KLM crew exceed our expectations"

Plussat: "General flight journey"

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "Quick flight"

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."

Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"

Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Plussat: "Good services!"

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Plussat: "Really friendly staff. Great service"

Plussat: "Friendly staff, good service and on time departure/arrival."

Plussat: "Very friendly service!"

Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Miinukset: "They stole my money"

Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plussat: "Short-hop flight, fit for purpose."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Miinukset: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Miinukset: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Plussat: "Staff, service"
Miinukset: "Nothing"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Plussat: "Short flight friendly crew"
Miinukset: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Plussat: "They flew full speed to catch up with the delays."
Miinukset: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Plussat: "Fine as delta flights go"

Plussat: "Food was relatively good"
Miinukset: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"

Plussat: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."

Plussat: "Only thing I like is seats and boarding experience"
Miinukset: "The terrible air hostesses rude arrogant and very disrespectful"

Plussat: "Good selection of movies and music. Food was mediocre."
Miinukset: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."

Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"

Miinukset: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."

Plussat: "No problems. I was satisfied"

Plussat: "On time"
Miinukset: "Nothing"

Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Miinukset: "Flight delayed and we sat on tarmac for 2 hours"

Miinukset: "No food or even water"

Plussat: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Miinukset: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."

Miinukset: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Plussat: "On time, movies, service staff"

Plussat: "Movie selection Staff Food"
Miinukset: "Drinks were expensive"

Plussat: "The food and service were great!"

Plussat: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Miinukset: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"

Plussat: "Seating was great, bumped to business class w/ extra chg."
Miinukset: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."

Plussat: "Comfortable seats and attentive crew!"
Miinukset: "Old movies not up to date."

Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"

Plussat: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Miinukset: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."

Plussat: "Not much to say on a positive note, I want to avoid this airline if I can."
Miinukset: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."

Plussat: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Miinukset: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Plussat: "First time using SAS and very pleasant trip"

Miinukset: "They take blankets away too soon so u freeze. Three hour delay and they only give u a voucher to buy a cup of coffee"

Plussat: "Plane was clean, flight staff was friendly."
Miinukset: "No problems!"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"

Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Plussat: "Nothing"
Miinukset: "Delay after delay. Screaming kid the whole flight. Could not sleep."

Plussat: "Friendly crew, overall excellent flight, excellent food"

Miinukset: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "In toilets there was no paper"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "Nothing"
Miinukset: "Delay"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "Introduce meals even to economy class"

Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "Amazing service."

Plussat: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."

Miinukset: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."

Plussat: "Entertainment system is very good - like 100 movies on demand even games available."
Miinukset: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."

Plussat: "The flight was on time; boarding was straightforward."

Plussat: "The plane was nice and clean, the crew was kind."
Miinukset: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."

Plussat: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Miinukset: "nothing !"

Miinukset: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"

Plussat: "It was wonderful"
Miinukset: "Best booking app ever"

Plussat: "The crew wasn’t very friendly and there’s very little legroom."

Miinukset: "Flight keft 35 min kate and boarfing was very slow and disorganized"

Plussat: "Good seats"
Miinukset: "Boarding process and Entertainment options. Availability of Snacks would also been good"

Plussat: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."

Plussat: "Crew and food"

Miinukset: "30 min delay !"

Plussat: "Nice crew and Good seat despote the âge of the aircraft"
Miinukset: "New screen and New aircrafts"

Plussat: "Ok"
Miinukset: "Ok"

Plussat: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."

Miinukset: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."

Plussat: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."

Plussat: "Very pleased with crew and seats."

Plussat: "The chairs were comfortable the staff was very attentive and nice"
Miinukset: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"

Plussat: "So so"
Miinukset: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."

Plussat: "Nothing"
Miinukset: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."

Plussat: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Miinukset: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."

Plussat: "Great wheel chair service"
Miinukset: "Polite customer service agent"

Plussat: "The flight attendant was very quick to meet any needs big or small."
Miinukset: "Still extremely unhappy about my broken item."

Plussat: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Miinukset: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."

Miinukset: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."

Plussat: "Great service"
Miinukset: "Delay due to congestion at brussels"

Plussat: "good"
Miinukset: "the fact I bought a new ticket"

Plussat: "Not much. Flight was pleasant and smooth."
Miinukset: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."

Plussat: "It is a quick trip which is nice."
Miinukset: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."

Plussat: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Miinukset: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."

Plussat: "Comfortable seats"
Miinukset: "Food was rubbish"

Plussat: "The crew was outstanding. All amenities were available."
Miinukset: "I can't think of anything."

Miinukset: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."

Plussat: "I enjoyed everything but"
Miinukset: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"

Plussat: "Not much"
Miinukset: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."

Plussat: "Nothing"
Miinukset: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."

Plussat: "Forgot they were on 24 hour time. Maybe send an alert about that."

Plussat: "Clean and somewhat comfortable"

Plussat: "The crew members were kind and friendly and went the extra mile to be helpful."
Miinukset: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."

Plussat: "great"

Miinukset: "The same: food at extra cost"

Miinukset: "This is a low cost airline. No food, no entertainment, At least the crew was polite."

Plussat: "Leg room and food on board was pretty good. The flight crew was very friendly."
Miinukset: "The competence and effectiveness of the boarding crew was deplorable. Everyone looked and acted like it was their first day on the job. If I have a choice, I don't think I will ever fly this airline again. Brussels airport is also a confusing mess. You just wait in line after line with no clear direction. They left one of my bags behind in Brussels as well, and I have yet to receive an update on where it is."

Plussat: "The chocolate was delicious!"
Miinukset: "The food was not that good but edible."

Plussat: "Excellent"
Miinukset: "Everything is fine"

Plussat: "On time Polite crew"

Miinukset: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."

Plussat: "great flight... great experience"
Miinukset: "...the girl in my row threw up in secret during landing"

Plussat: "Best business class for travel to and from Europe."

Plussat: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"

Plussat: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Miinukset: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Plussat: "People were very nice. Food wasn't bad. We had a nice dinner and a breakfast when we arrived in Florence. Nothing gourmet but definitely decent food."

Plussat: "Very old planes No entertainment Very nice stewardess"

Plussat: "The crew was very friendly"
Miinukset: "No free food offered though i was in transit all day, uncomfortable chairs, no entertainment"