Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Flight was great but the after words was a nightmare. Flight from Munich to Greece was cancelled and I wasn’t notified. After 4 hrs Tuesday morning if trying to get a flight I was told I was all set. Get to Munich and went to get my boarding pass and they don’t have reservations for me to continue my trip. They rebooked me gave me 3 boarding passes. Had to go to Heathrow then Athens and finally zaykanthos. Well Aegean airlines did not accept my boarding pass issued by Lufthansa. Said I didn’t have a ticket with them. Again had to stay at airport til next morning to talk with Lufthansa. They rebooked me to Frankfurt and the flight was delayed so missed my connecting flight. They had rebooked me for Saturday(2dayslater)to go to zaykanthos which didn’t serve me as I had ticket to go to Mykonos. So from ties to Friday all I’ve done was bounce around from one airport to another. Hoping to make it today to Mykonos but on my own for hotel stay and any other expenses!!! So frustrating and wasted 3 vacation days at airports!!!!! Not happy camper and only 3 employees of all the ones I dealt with of Lufthansa were kind and helpful. The rest were asymptomatic and broader line rude.
Crew had enough time to pay a bit more attention to passengers. The service level of Lufthansa has been very poor in the past 2 years and I will fly from now on with other airlines where possible. This in particular considering that Lufthansa increased their prices above average.
The flight had an hour delay. I paid for selected long leg seats and got other seats. The crew offered another but even worse(!?) seats.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Lufthansa left us stranded in Dublin"
Miinukset: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "crew onboard and food/entertaiment."
Miinukset: "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."
Plussat: "The crew was good."
Miinukset: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Plussat: "Seat was comfortable and cool."
Miinukset: "Everything else"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Plussat: "easy boarding, great flight attendants"
Plussat: "Fantastic staff excellent aircraft"
Miinukset: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Plussat: "Excellent service and food"
Miinukset: "No food or entertainment"
Miinukset: "My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases"
Plussat: "The Staff"
Plussat: "Great service and food."
Miinukset: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Plussat: "Flight attendants are great"
Miinukset: "I don't like the Star Alliance. Due to where I live and where I go, I have to use the United/Lufthansa combination. If I book with United, I can't select my Lufthansa seats until 24 hours before my flight. That means I end up in the back of the plane in the least desirable seats. If I book with Lufthansa, then I can't book my United seats. I have booked with United and paid for economy plus, then find as I board, the Lufthansa flight doesn't have economy plus."
Miinukset: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
Plussat: "entertainment organized boarding at O'Hare airport"
Miinukset: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Miinukset: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Plussat: "The crew was very friendly and helpful"
Miinukset: "I am lactose intolerant and there were few non-dairy options"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Miinukset: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Plussat: "Boarding is efficient. Flight very smooth."
Miinukset: "great crew"
Miinukset: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Plussat: "Good food and movies"
Miinukset: "seat had problems mechanically"
Plussat: "The food and service was good. Check-in was smooth."
Miinukset: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "my favorite airline"
Plussat: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Plussat: "Standard Lufthansa short haul, Crew attentive"
Miinukset: "arrived off stand"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Flight was fine. Entertainment selections were good. Food was ok but better than any American flights in recent memory."
Miinukset: "Staff was courteous but not as service oriented as my initial flight to Munich the week prior which is the only reason for 3 stars. Not as friendly, fewer stops with drink cart and other refreshments"
Miinukset: "Long strory short. Flight overbooked, made US pay to ytake the next flight and send us home to another airport. WORSE EXPERIENCE WITH LUFTHANSA EVER!!!!"
Plussat: "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Miinukset: "12 hour long flight from Frankfurt to LA was exhausting."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Overall, great flight. Great service, food was excellent, flight attendants were very competent and very polite."
Miinukset: "Liked everything."