Plussat: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Miinukset: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Plussat: "Train the stuff Better food"
Plussat: "yes. great travel and crew"
Plussat: "Crew is good. Flight got delayed"
Miinukset: "Food is good."
Plussat: "The crew was amazing"
Miinukset: "it would be better if the flight departure on the scheduled time"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The crew was amazing and delightful."
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Plussat: "I got a very good seat."
Miinukset: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Plussat: "Crew was good! Food was good! Boarding was on time !"
Miinukset: "Economy comfort could be better."
Miinukset: "Refund my ticket"
Plussat: "Excellent food, service and comfortable seats."
Miinukset: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Plussat: "Food and entertainment was fine."
Miinukset: "Crew was not very organized or helpful. Need more training/experience."
Plussat: "Q-suites and business class flight crew."
Miinukset: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Plussat: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Miinukset: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Plussat: "The hospitality of this airliners is unprecedented"
Miinukset: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Plussat: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Miinukset: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Plussat: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Plussat: "Hosted services"
Plussat: "Good movies, comfortable seats"
Miinukset: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Miinukset: "My personal stuff been stolen in airports"
Plussat: "Leaving that god forsaken airport after hours of waiting in lines."
Miinukset: "Seats and legroom too small"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Miinukset: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Plussat: "Excellent Service"
Plussat: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Miinukset: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Plussat: "-Cleanliness -on time arrival"
Miinukset: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Plussat: "Their food and crew was good."
Miinukset: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Plussat: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Miinukset: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Plussat: "Flawless boarding, service, food and arrived 30 minutes early."
Plussat: "Very friendly online travel booking portal. I like it"
Plussat: "Nice people"
Miinukset: "6-hour delays coming and going. Sounds like a an issue."
Plussat: "Flight was not crowded, room to stretch out. Food and service was good."
Miinukset: "Difficult boarding procedure."
Plussat: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Miinukset: "Frankly nothing!"
Plussat: "Best thing is 2 free checked bags."
Miinukset: "Food and service in economy could be better. Nothing special about Qatar."
Plussat: "Cabin crew courtesy."
Plussat: "Crew was excellent. Good flight"
Plussat: "Very friendly crew and efficient check-in service. Food was lovely."
Miinukset: "Multiple problems with onboard entertainment re-setting itself."
Plussat: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Miinukset: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Plussat: "Seat leg room is very decent"
Miinukset: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Plussat: "I like it."
Miinukset: "No problem"
Plussat: "Crew was phenomenal. Felt safe and cared fir on flight."
Miinukset: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Ross, the flight attendant. Won't fly another w his working it.
Miinukset: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Plussat: "Crew was very nice, professional."
Plussat: "Seats too small"
Miinukset: "Crappie entertainment. Never figured out how to login on phone,"
Plussat: "Handing by any cap was great to get us on the plane on time."
Miinukset: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Plussat: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Miinukset: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Plussat: "Prompt boarding and departure."
Miinukset: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Plussat: "The crew was great."
Miinukset: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Plussat: "Yes Crew was amazing. Seat was comfortable"
Miinukset: "No comment"
Plussat: "Friendly crew. Landed early."
Miinukset: "Left A bag behind in NY"
Miinukset: "Flight was delayed by an hour. No explanation given"
Miinukset: "No meal option and my video screen volume did not work"
Miinukset: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Plussat: "The flight was on time at departure and 30 minutes on arrival."
Miinukset: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Plussat: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Miinukset: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Miinukset: "Boarding is as usual chaotic"
Plussat: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Miinukset: "Nothing at all great service"
Miinukset: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Plussat: "Getting off the plane"
Miinukset: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Plussat: "Getting off the plane"
Miinukset: "This flight was fine compared to the first"
Plussat: "The flight was good, Boarding was smooth and fast"
Miinukset: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Plussat: "The flight was operated by Delta."
Miinukset: "I waited too late to upgrade my seats, but there were no negatives."
Miinukset: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Plussat: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Miinukset: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Plussat: "Arriving to the destination"
Plussat: "Entertainment system is awesome and similar to what I usually see only on international flights."
Plussat: "got to change my seat and have a spacious exit row"
Plussat: "Excellent Detroit crew"
Plussat: "Fast and very friendly staff."
Plussat: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Plussat: "Excellent service, God flight"
Plussat: "Delta is always running behind."
Plussat: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Plussat: "everything on schedule; courteous staff and great pilots"
Miinukset: "everything was very ordinary so cannot complain"
Plussat: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Miinukset: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Plussat: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Miinukset: "See above"
Plussat: "I always have a great experience on Delta! Thank you"
Plussat: "Wonderful flight attendants"
Plussat: "EZ play newer plane nice staff"
Miinukset: "Power plugs did not work in seating row and air vents did not work"
Plussat: "Staff was friendly, seats were about as comfortable as any other flight."
Miinukset: "Nothing in particular"
Miinukset: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Plussat: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Miinukset: "Entertainment system was not working."
Miinukset: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."
Plussat: "The crew was nice"
Miinukset: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Miinukset: "Read previous complaint"
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Miinukset: "Nothing. Flight was amazing"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"
Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plussat: "Very friendly and helpful crew."
Plussat: "I slept pretty much the whole time"
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Miinukset: "You are almost always late!"
Miinukset: "Flight departed 35 minutes late"
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plussat: "Helpful and smiling cabin crew."
Plussat: "Everything. A truly faultless experience!"
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Plussat: "was very quick"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "Spacious cabins, friendly service"
Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Plussat: "It was very comfortable"
Miinukset: "The crew was great"
Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Boarding and online chkin was very good, food was not to the expectations.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "Seat recline was broken- wouldn’t hold position."
Plussat: "The crew"
Miinukset: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "The crew was terrific."
Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Plussat: "Great food and friendly crew."
Miinukset: "Seatback system was old and not very functional."
Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Miinukset: "There was no entertainment and the food could be better"
Plussat: "Crew was very friendly. Food was excellent"
Plussat: "Crew was wonderful and welcoming!"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Miinukset: "The fligh Washington delay more than a hour"
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Miinukset: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Miinukset: "Security services at Manchester airport...too long and not friendly at all"
Miinukset: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Efficient on and off Staff polite and helpful"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Miinukset: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Plussat: "On time departure and arrival"
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Miinukset: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Plussat: "Crew was great"
Miinukset: "Not enough food"
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Miinukset: "Delayed and missed my connecting flight. Total cluster."
Plussat: "Not a lot"
Miinukset: "Boarding was slow"
Plussat: "Great boarding"
Miinukset: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Miinukset: "Left Washington two hours late. Left London on return 45 minutes late."
Plussat: "Decent snaks. It gets you there."
Miinukset: "It’s your basic flight from A to B. Nothing fancy."
Miinukset: "Late takeoff"
Plussat: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Miinukset: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Plussat: "Timing of flight. Gate not too distant at Gatwick.."
Miinukset: "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."
Plussat: "Entertainment and amount of food and drinks served was adequate"
Miinukset: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Plussat: "Friendly staff"
Miinukset: "Smaller plane required seat belt extender for heavier person."
Plussat: "This flight is exactly what you’d expect it to be- no frills, just a cheap way to get around! Coffe is 30 pnc so come pr prepared!"
Miinukset: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Both flights were on time. Funny comic relief safety film kept my attention. Friendly cabin crew member gave me a hot tea for free."
Miinukset: "No breakfast served in economy to my disappointment, there was no mention of that when I booked with Kayak. The seats are not too comfortable, with little legroom. The BA app did not show gate information when I needed it."
Plussat: "It was the typical cattle car flight. It was on time and crew were fine"
Plussat: "Friendly crew once you’re on the plane."
Miinukset: "Two flights canceled due to weather - that’s understandable. The website, app, twitter help, and phone numbers not working for info or to rebook = unacceptable. Seats in premium economy are cramped and tight."
Plussat: "Most things"
Miinukset: "Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced."
Plussat: "The crew of British airlines were nice"
Miinukset: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."
Plussat: "Quick easy flight"
Miinukset: "Was delayed and plane wasnt cleaned pre boarding"
Plussat: "It was all good."
Miinukset: "No complaints"
Plussat: "The crew were very friendly, and the flight was smooth and on time."
Miinukset: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"
Plussat: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Plussat: "Great, very comfortable, easy transatlantic flight"
Miinukset: "The ground crew at check-in was not friendly nor helpful."
Miinukset: "Three hours late."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Miinukset: "Boarding was late no communication as to why Limited to no choice for entertainment"
Plussat: "On time"
Miinukset: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Plussat: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Plussat: "Nothing was bad. Take off to landing was great. Red wine was"
Miinukset: "Customer service"
Miinukset: "Seating in Business Class is not satisfactory. Compared to Virgin, American and Delta, it is sadly lacking. No shelf to put water, book, etc. lighting not good and footrests aren't easily worked."
Plussat: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Miinukset: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Plussat: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Miinukset: "Old style entertainment console, small screens, no usb or plug point for charging."
Plussat: "Was on time. Staff was nice and polite"
Miinukset: "International plane was old, seat material wasn't too nice. No wifi"
Plussat: "As ever, BA Flight attendants are courteous and approachable - consistently one of the best adverts fort the airline."
Miinukset: "Poor quality of service and courtesy provided by outsourced ground handling providers"
Plussat: "It was wery nice flight"
Plussat: "The entertainment and the service"
Miinukset: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Plussat: "No turbulence!!!"
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Plussat: "Leg room was much better than in economy particularly for those of us over 6 feet tall. The food was quite good and better than what is normally served in Economy."
Miinukset: "Toilet facilities were in the economy cabin so there was no benefit to Premium Economy passengers - so much for a separate cabin as advertised. The seats weren't comfortable in fact normal economy seats are probably more comfortable. I was near one of the separating curtain as the cabin crew were often "bursting" through rather than pulling the curtain apart. Being on overnight flight it meant I got very little sleep let alone the children yelling and laughing loudly through the night - could the cabin crew say something! I had paid the extra for premium economy so I could do some work and get some sleep before I landed. I managed to do some work but got very little sleep."
Miinukset: "Poor queuing system Very poor food Four hour trip and they only served a pack of crisps and a juice glass No other choice, no option to purchase you stay hungry and thirsty till the end"
Miinukset: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."