Etsi halvat lennot välille Houston - Helsinki

Plussat: The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers.

Miinukset: It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too.

Plussat: The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email.

Miinukset: This is the last time I perches a flight ticket from you.

Plussat: Hydration station during the long flight. Leg room adequate.

Miinukset: They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it

Plussat: The service was great, crew was sweet and accommodating, food was good

Miinukset: Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?

Plussat: Everything was great.

Miinukset: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Plussat: Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient.

Miinukset: When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes.