Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Plussat: "Crew was good but could be better...timeing was very good."
Miinukset: "Food, entertainment"
Plussat: "The Turkish Airline crew are treat you as guests not as customers."
Plussat: "On time ,good food ,good price"
Miinukset: "Nothing! It’s no comfortable at all!"
Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."
Plussat: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Plussat: "Unlimited booze. Tons of movies. Classy airline"
Miinukset: "customer service needs upgrading"
Miinukset: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Plussat: "Movie choices and food excellent. Great flight staff"
Miinukset: "Movie controls not too responsive"
Plussat: "The flight went well with no complaints."
Miinukset: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Plussat: "Great service"
Miinukset: "No room"
Miinukset: "Customer service"
Plussat: "Will never use kayak again"
Plussat: "great entertainment, pretty comfortable, good service"
Miinukset: "a little bit of a delay"
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Miinukset: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Plussat: "Entertainment and food was good."
Miinukset: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Plussat: "I have been travelling on the Turkish airline since years and it is definitely the best"
Plussat: "Excellent customer service"
Plussat: "Very nice crew"
Miinukset: "שום דבר"
Plussat: "Turkish Airlines has an excellent entertainment system"
Miinukset: "They used to have more legroom"
Plussat: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Miinukset: "See literally everything above"
Plussat: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Miinukset: "Seats a bit narrow"
Plussat: "Very nice service"
Plussat: "The service was good"
Miinukset: "Didn't like the airplane. Bit old. Too long till boarding."
Plussat: "good job rushing us to the correct gate"
Plussat: "friendly crew and superior service"
Plussat: "The food is amazing, the crew is very attentive"
Miinukset: "The seats can use work. Very uncomfortable"
Plussat: "Delicious meals, friendly crew, good selection of entertainment."
Plussat: "Once on the plane everything was fine."
Miinukset: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Plussat: "Smooth flight"
Miinukset: "flight canceled , i flew diff, airlines"
Plussat: "Small plane..no comfort"
Plussat: "Great entertainment and food."
Miinukset: "Boarding was very long."
Plussat: "Good service"
Miinukset: "They need better movies and music"
Plussat: "Pleasant crew, great quality service, good food."
Miinukset: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Plussat: "Food and entertainment are great"
Miinukset: "The airplane is not as good as you would expect from the best airline in europe"
Plussat: "Service Good Clean On time"
Miinukset: "Price is high"
Plussat: "It was a quick 2-hour flight with a delicious meal."
Miinukset: "I sat in the only seat that didn't have a working personal entertainment system."
Plussat: "Crew was very nice"
Plussat: "everything was good and don rhith"
Miinukset: "Refused to refund cancelled flight"
Plussat: "The seats very tightly spaced and did not reclnine"
Miinukset: "The flights war 2 hours late and the boarding was totally disorganized."
Plussat: "crew was great and flight was on time"
Miinukset: "Fully booked flight. Very noisy"
Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Miinukset: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Plussat: "The space for the legs"
Plussat: "Friendly crew, clean and comfortable plane"
Plussat: "Very punctual and easy. Very friendly crew."
Miinukset: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Plussat: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Miinukset: "Flight was late two hours..."
Miinukset: "Had to double pay for baggage. Total scam"
Miinukset: "I booked for baggage through kayak and had to pay again. What a scam"
Miinukset: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Plussat: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Miinukset: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Plussat: "Very good company Nice staff"
Plussat: "Good planes. Kosher food was awful. No entertainment."
Plussat: "There was food even for low cost travel. Very good plane"
Plussat: "The staff was polite."
Miinukset: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Miinukset: "5 hours delay"
Plussat: "No complaints!!"
Plussat: "Everything was perfect, the flight late a little but it was ok with the connection...."
Miinukset: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Miinukset: "not enough leg room"
Plussat: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Miinukset: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Plussat: "On time and good service"
Plussat: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Miinukset: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Plussat: "Plane was clean and there was enough room"
Miinukset: "The boarding gate on the ticket was wrong - twice."
Plussat: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Miinukset: "I'm sure it would have been a lovely flight had I taken it."
Plussat: "efficiency and a sense of a smile from the ground staff"
Miinukset: "the fully booked plane."
Miinukset: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Plussat: "Good flight overall. It was nice to receive drinks."
Miinukset: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Plussat: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Plussat: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Miinukset: "I was surprised, and only for the best!"
Plussat: "Quick. Clean plane"
Miinukset: "Boarding a bit long but still fine"
Plussat: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Miinukset: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
Plussat: "Fast, clean, gracious."
Plussat: "Good service"
Miinukset: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Miinukset: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Plussat: "Very comfortable"
Miinukset: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Miinukset: "Waiting area was very crowded. The flight was delayed."
Miinukset: "I did not know that I will have to pay for lagged 45$"
Plussat: "the food was really good, and somone met us to get us to the next flight"
Plussat: "Nice and clean aircraft nice service"
Plussat: "extra seat room. Very nice crew."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Miinukset: "Drops coming down from the Air condition system"
Plussat: "Half empty plane"
Miinukset: "Food n movies"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was great"
Miinukset: "Didn't have the vegetarian meal I ordered"
Plussat: "Really friendly crew"
Miinukset: "No entertainment, worst food I've ever had at an airline"
Miinukset: "My sun glasses were stolen out of my luggage !!"
Miinukset: "the seats and service as a whole"
Miinukset: "I missed the flight to Manchester due to delay in the flight to Munich"
Plussat: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Miinukset: "No entertainment. Plane was cold."
Miinukset: "I couldn’t eat the food"
Plussat: "On time, easy boarding, nice crew"
Miinukset: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Plussat: "The service. Smooth flight."
Plussat: "Great crew. Ontime. Great online check in process."
Miinukset: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Miinukset: "Cramped seating :-0"
Plussat: "Great pilots and crew."
Miinukset: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Plussat: "crew is nice"
Miinukset: "breakfast was pretty lame !"
Miinukset: "Where is my bag"
Plussat: "Very good care ofrom the staf Not cold"
Miinukset: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Miinukset: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Plussat: "the seat was cool, txting home while flying was nice. charging phone is always great"
Miinukset: "seat was tough, food was not fabulous..."
Plussat: "Accurate. Friendly."
Miinukset: "My suitcase weal broke during the flight!!"
Plussat: "The crew was very helpful, attentive, and friendly."
Miinukset: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
Plussat: "A lot of drinks"
Miinukset: "One hour in late"
Miinukset: "2 hours delay. Bad food"
Miinukset: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Plussat: "Nice crew"
Miinukset: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Plussat: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Plussat: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Plussat: "Friendly. And efficirnt crew"
Miinukset: "I didn't got the seats i asked for in the check in."
Miinukset: "Little food"
Miinukset: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Miinukset: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Plussat: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Miinukset: "No entertainment on flight! Smallish plane."
Plussat: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Miinukset: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Plussat: "Service & food were good in business class."
Miinukset: "The business class seats were identical to coach, with no leg room."
Plussat: "I was rescheduled on another flight improperly"
Miinukset: "Flight did not take off staff was rude unhelpful I won't use them again"
Miinukset: "The seats were too hard. I have never felt that way on any other flights."
Plussat: "Everything about the service staff the plane amazing"
Plussat: "Crew service"
Miinukset: "No entertainment on board"
Miinukset: "seats are way too close to each other."
Miinukset: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Miinukset: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Plussat: "good seats."
Miinukset: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
Miinukset: "Not enough leg room in Economy. God reason to fly other airline"
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
American was fine. Iberia connection delayed for 4 hours without any updates. We did not know if we d be continuing or not.
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Everything about the flight was pleasant - crew to taxing and landing.
I could not check in online and I need it to take a bag to check in . I was unaware if I could do it at airport. I couldn't bring enough personal belonging. I was not happy about this . It restricted me to buy thing in NY as I am not sure if I can take them back. I am not happy with the whole experience. I don't think I would choose this airlines nore the service provider next time unless I get compensated
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
The service was great and the whole process was smooth. My personal tv was not working so was bummed not to have the built in entertainment.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
For long flights, 2 full meals should be served.
Air France lost my luggage again Its the second time in a week
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Always exceptional service
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Miinukset: "Short and sweet"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "Amazing crew and on time flight"
Miinukset: "Entertainment worked sporadically"
Plussat: "Staff were friendly and seats in business were super comfortable."
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Plussat: "Crew was very nice and the food was excellent."
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Miinukset: "Arrived 5 hours late"
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Miinukset: "They were unfreindly and rude."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Plussat: "Short, lots of leg space"
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Miinukset: "Meal choice missing kosher non-gluten combination."