Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
Miinukset: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Miinukset: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Plussat: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Miinukset: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Miinukset: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Plussat: "The flight was very uncomfortable and dirty"
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Plussat: "Always on time and prices"
Miinukset: "Very bad experience overall"
Miinukset: "Wait time, customer service"
Plussat: "Everything was smooth from boarding to landing."
Plussat: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Miinukset: "Landing was very rocky"
Miinukset: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Plussat: "The price"
Miinukset: "The mass"
Miinukset: "Space for the leg"
Plussat: "Cheap Air ticket"
Miinukset: "Seats are not comfortable."
Miinukset: "Late boarding for unknown reason."
Plussat: "like mentioned above"
Miinukset: "nothing really"
Miinukset: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Miinukset: "Old plane"
Miinukset: "We were delayed 7 hours without any explanation or compensation or apology."
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Plussat: "Reasonable drink choices"
Miinukset: "Where is ayran?!"
Plussat: "food that we bought was ok Fast boarding on time departure nice crew"
Miinukset: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Plussat: "Arrived 30 mins earlier"
Miinukset: "Nothing to dislike"
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Miinukset: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Plussat: "Quick flights"
Miinukset: "Long layover in inexciting airport Long, congested lines to board planes"
Plussat: "Flight was on time and luggage arrived. No problems!"
Miinukset: "We didn't get a glass of water. Shame on you"
Plussat: "it's fine. It gets you from point A to point B."
Miinukset: "It's almost outrageous that they don't give water."
Miinukset: "The way of talking to the passengers."
Plussat: "Roomy, comfortable seating. Clean and modern."
Plussat: "I never made this trip due to Pegasus delays - see above"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Miinukset: "No information flight delay until you find yourself."
Plussat: "Crew was attentive"
Miinukset: "Luggage was not put on plane, it arrived 8 hours later."
Miinukset: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Plussat: "Flight delay was for 50 minutes..."
Miinukset: "Respect you flights timing.."
Plussat: "Delay for almost 1 hour.."