Etsi halvat lennot välille Istanbul - Suomi

Miinukset: Hidden baggage surcharge and additional fees for boarding cards are customer ripoffs...

Plussat: Everything on time and well organized.

Miinukset: On-flight entertainment or wi-fi (even paid one) would certainly help

Miinukset: I was very disappointed for charging me one luggage - 60 euro.

Miinukset: Lost my luggage for 5 days. No private seat movie entertainment.

Plussat: Nothing

Miinukset: Everything Worst airline

Plussat: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.

Miinukset: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.

Plussat: Fast boarding

Miinukset: Connection times food and service need improvement

Miinukset: 24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious

Miinukset: Flight was delayed by 4.5 hours!!! I missed my connection flight in New York and had to spend all night in terminal...w to wait for another connection flight. Did not sleep 2 nights in the row.

Miinukset: Airline thinks of ways to charge extra for everything.

Plussat: Good

Miinukset: Nice

Miinukset: You should flag that the luggage is not included in price when selling tickets.

Miinukset: I was very disappointed for charging me one luggage - 60 euro.

Plussat: .. crew was not friendly or helpful

Miinukset: seat were broken down and not comfortable

Plussat: Excellent

Miinukset: Good

Miinukset: they charged  me €102 for my carry on? This all what I carry !! I should have  0ne 7kg km and one 5kg Its 7 kg and same weight in your instruction and I traveled  3 trip with the same bag with your Airline  *(canada to Kiev  . Kiev to Cyprus  . Cyprus to kiev ) No one charged  me or give me any complain  Is that new way to get money  from your costumers???? And that's in the gate after I checked in and

Miinukset: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate

Miinukset: The crew was polite, very comforting, and smooth flight ,

Plussat: overall service and the crew.

Miinukset: more comfortable and spacious seats

Plussat: Crew was pleasant and professional

Miinukset: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.

Plussat: .. crew was not friendly or helpful

Miinukset: seat were broken down and not comfortable

Plussat: Good

Miinukset: Nice

Plussat: No customer service skills at all

Miinukset: Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you

Plussat: Everything on time and well organized.

Miinukset: On-flight entertainment or wi-fi (even paid one) would certainly help

Plussat: Crew was nice.

Miinukset: They charged me double for a carry on suitcase and threatened me as I was boarding with calling security because I was arguing with them that I'd already paid for luggage...

Plussat: It was an easy and seemless process.

Miinukset: The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc

Plussat: everything good..

Plussat: Fast boarding

Miinukset: Connection times food and service need improvement

Plussat: Nothing I want my money back they didn’t let us Board our Kiev flight and we are stuck in Kiev and had to purchase an entirely new flight.

Miinukset: They airline could let us board our flight.

Plussat: Loved the food in the business class and the crew was awesome.

Miinukset: Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial

Plussat: Was a disaster

Miinukset: Airline thinks of ways to charge extra for everything.