Loved the crew, food, on board entertainment.
easy. no problems. clear information.
Plussat: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Plussat: "The crew is very nice."
Miinukset: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Miinukset: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Plussat: "The seats were comfortable, entertainment during the long flight was very good."
Miinukset: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Miinukset: "Breakfast/snack is very bad, but no airline provides anything decent."
Miinukset: "Flights with long enough connections that you can actually get on them"
Plussat: "Missed flights due to driver not turned up at Bellano yesterday"
Miinukset: "We have a new flights"
Plussat: "Lufthansa is always incredible."
Plussat: "Plenty of room in economy plus."
Miinukset: "The ambient temperature was a bit too warm."
Miinukset: "Better selection of movies"
Plussat: "Lufthansa take great care of their passengers, always"
Miinukset: "Poor gliding in and rough landing"
Plussat: "Nice crew comfortable seats selection of drinks were good"
Miinukset: "Better blankets too cold on the plane"
Plussat: "Luggage space, comfortable seat.. huge plane"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "What more do you need?"
Plussat: "Love to fly Lufthansa, I never had a bad experience with them"
Plussat: "Gate crew was friendly."
Miinukset: "United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service."
Miinukset: "Seats in front recline so that seat back is in your face."
Miinukset: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Miinukset: "Initial flight was cancelled! New flight was delayed."
Plussat: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Miinukset: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Plussat: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Miinukset: "No complaints at all."
Miinukset: "Special meals were wrong with two meals during the flight!"
Miinukset: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Miinukset: "Flight was late."
Plussat: "Food was very good"
Miinukset: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Miinukset: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Plussat: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Miinukset: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Plussat: "Easy. Clean. Friendly."
Miinukset: "That we had to pay extra to reserve our seats."
Plussat: "Crew did a great job making up time for late start"
Plussat: "Comfortable seat. Food better than average"
Miinukset: "Crew seemed a bit rude"
Plussat: "Good cabin crew service."
Plussat: "Friendly crew"
Miinukset: "Movies were old"
Plussat: "Crew was welcoming and seats ok for a short flight."
Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."
Plussat: "Quick and efficient boarding. Crew was friendly and attentive."
Miinukset: "Older airplane that could use some renovations in the interior."
Miinukset: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Miinukset: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Plussat: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Miinukset: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Plussat: "all are O.k"
Plussat: "The space and service. It's far beyond what you get on other airlines!"
Plussat: "Attentive crew, easy boarding (for 2 elderly people)"
Miinukset: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."
Miinukset: "The boarding was very disorganized."
Plussat: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Plussat: "On time, good service"
Miinukset: "No food but short flight so it was ok"
Miinukset: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Plussat: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Miinukset: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
British Airways food was very tasteless but the staff were very accommodating for me and my baby boy.
Miinukset: "Not much help at the airport my luggage was lost"
Miinukset: "Customer service"
Plussat: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Miinukset: "Movie options."
Plussat: "There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged."
Miinukset: "This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect."
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "I liked the window seat."
Miinukset: "They didn’t talk much about the landing card."
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "Very enjoyable"
Miinukset: "I have no complaints"
Plussat: "Nice crew."
Miinukset: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Plussat: "calming environment, finnish style"
Miinukset: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Miinukset: "my plane to NY flew off without me and 11 people."
Plussat: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
Plussat: "The crew was very helpful and kind. The plane extremely comfortable"
Miinukset: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Plussat: "Everything was well organized and on time. Good meals! Price was fabulous!"
Miinukset: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Plussat: "the food was decent, the people were nice"
Miinukset: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Miinukset: "No leg room."
Plussat: "Friendly service, clean airplane, great food."
Miinukset: "No leg room in economy. Worse then United and American Airlines!"
Plussat: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Miinukset: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Plussat: "Selection of many movie choices"
Miinukset: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."
Miinukset: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."
Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Plussat: "The crew"
Miinukset: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Miinukset: "The craft is a bit old. Harsh landing."
Plussat: "crew great comfortable"
Plussat: "On time, no hassle."
Miinukset: "More water provided during the flight. Also, the second meal was not very good."
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Miinukset: "It was a great flight can’t think of anything"
Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Plussat: "The airplane"
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Plussat: "Everything was fine"
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."
Plussat: "The airplane have great entertainment system. The cabin crew are very nice."
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Miinukset: "The room between seats is unbearable."
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Plussat: "Hospitality of the flight attendants"
Miinukset: "Toilets could hv been cleaned more often"
Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"
Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"
Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Miinukset: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"
As you'd expect from a budget airline really. Some people were caught out by the size restriction on hand luggage though.
Miinukset: "Terrible boarding after 2 hours."
Plussat: "Efficient and friendly approachable staff.comortable seats..nice selection of refreshments ."
Miinukset: "If you could keep your handbag with you as well as hand luggage ."
Plussat: "Staff ok"
Miinukset: "I HOUR DELAY"
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Miinukset: "One hour late + operates by an Estonian company"
Plussat: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Miinukset: "Boarding process was not as effective at Gatwick airport as expected."
Miinukset: "The only thing I can seriously complain about is the departure board said."boarding" shortly after we landed early, and were to have a 2 hour layover. I had planned to browse a store but when we saw "boarding", we ran across the terminals only to find the information had been false. Uncool!"
Miinukset: "EasyJet was pretty easy to deal with."
Plussat: "It was a nice smooth journey. The Captain and Co-pilot were pleasant to talk to. The cabin crew were friendly and helpful and the cabin Manager, Holly, has an excellent Manor and smile. Her enthusiasm did not waver throughout the flight."
Miinukset: "Cheaper drinks"
Plussat: "I like that we left on time!"
Miinukset: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Plussat: "The calzone (food)."
Miinukset: "Boarding is ridiculous. No direct access to the plane. They make these things called jet ways... start using them! Also the crew said the front bathroom was not in service then proceeded to allow the captain and crew plus a few passengers to use it."
Plussat: "Efficient. Got me too my destination with my luggage as soon as possible."
Miinukset: "Thin, hard seat, became uncomfortable after 10 minutes. They need more padding in the seat. Even though I was very tired, I found it impossible to doze because of the angle of the seat and lack of foam in headrest. Made a 2 hour flight quite unbearable even though I paid for extra legroom. Is foam an expensive luxury / too heavy?"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "Cheerful crew"
Miinukset: "Terrible queues and no graciousness from easy jet. Hospitality should be offered or something - very very poor. Will not fly with easy jet again."
Plussat: "Fly leaves on time"
Miinukset: "Seat too small and did not move, no entertainment and no food"
Plussat: "Very efficient. Staff helpful."
Miinukset: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Miinukset: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Plussat: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Miinukset: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"
Miinukset: "Landing didn't succeed in the first time, we had to fly around for 20 minutes and try again, pilot didn't say anything about it, it was a bit frightening. 40 minutes delay. The flight was operated by smartlynx Estonia."
Miinukset: "Missed connections due to long delay. Air crew good, ground crew not."
Plussat: "I thought the food was good."
Miinukset: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."
Miinukset: "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"
Plussat: "The crew were great. The waiting rooms in Basel euroairport were good"
Miinukset: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Miinukset: "Inefficient from check in to deplaning"
Plussat: "Friendly staff. Quick trip"
Plussat: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Miinukset: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."
Plussat: "Worth paying for extra legroom & speedyboarding helped make one of the easiest flights wver"
Miinukset: "Food & drink too expensive and not high standard."
Miinukset: "We boarded 1 hour 15min behind schedule."
Plussat: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Plussat: "Staff were lovely. Nice comfortable as can be flight."
Miinukset: "Children on the flight were irritating. Nothing to do with the staff or easyJet. But that was my only gripe but that can’t be helped."
Miinukset: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Plussat: "There was nothing to like about this airline"
Miinukset: "Staff was rude. No food was provided. Charging extra money for no reason. It’s all about money money money with shitty service."
Miinukset: "The seat space was so narrow and little leg room. Much worse than any other easy jet flight I have been on."
Plussat: "In general i'm a big fan of Easy jet, nothing to claim in general"
Miinukset: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."
Plussat: "Flight crew was kind and helpful"
Miinukset: "I booked a front row seat as I had to get another flight and thought I would be able to get off the plane quickly. This was not to be as I got on the plane and had to put my bag back in an overhead locker in row 10. I was not impressed. When I eventually got off the plane I realised that some people had 3 carry on bags. 2 wheelie bags and a big rucksack. How can that be allowed. I did catch my flight but was not impressed with the baggage storage. the air crew were not helpful either."
Plussat: "The flight attendants were very classy and attractive."
Miinukset: "the size of the plane and the spacing between seats."
Plussat: "great staff"
Miinukset: "their 20 kilos per checked in bag was a rip off. Cheap way to inconvenience passengers."
Plussat: "Baggage drop off was super smooth and easy. Everyone was nice and carried a smile on their faces. I liked that bit."
Miinukset: "Boarding was late as flight was delayed about 30 minutes. I was asked to put my tiny cross against inside my carry on and that had to happen on the floor right before boarding. I guess I misunderstood but so did tens of other passengers. Annoying and very unusual. Never asked of me ever before and I'm a very frequent traveler."
Miinukset: "Extra charges for everything, "low fare" price very misleading; crew provided inconsistent and disorganized service--charged some people for snacks, forgot to charge other people--was frustrating."
Plussat: "Quick check in, comfortable seats and on time"
Miinukset: "Nothing really..."
Plussat: "Staff/crew were friendly, efficient."
Miinukset: "Mechanical problems delayed flight 1 1/2 hours. We sat on plane the entire time."
Plussat: "Everyone was helpful and the trip was nice & Great!"
Miinukset: "Poor customer service. Three people flying together. One person had accidentally booked a flight that left 2 hours later. We tried to change her flight but we're told this could not be done. The only option was to purchase a new ticket which we did. Went to check the luggage and it seems the had given her a second ticket on the original flight. Back to customer service. Third ticket issued. We go upstairs to find our flight is now delayed but her original flight was leaving on schedule. This was never mentioned at customer service. It would have worked fine for her to fly and wait at the airport fo our delayed flight and we would have saved the cost of a new ticket. We did not have that option because the first ticket was cancelled"
Miinukset: "Flight delayed, gate changes twice. By the time I get to the new gate, doors are closed. Asked the desk staff for assistance given the gate change. Claimed they had no information and couldn't help. Said flight was already in the air. Flight actually departed an additonal 30 minutes after the original delay time. Cheap flights justify poor customer service according to easyjet!"