Etsi halvat lennot reitille Italiasta $[31873-Rovaniemelle

"[  ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [  ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [  ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [  ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [  ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [  ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [  ] the only positive is that the airplanes are in good condition."

"Lentokentällä saimme apua kahdesta pisteestä."

"Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair."

"Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin"

"Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut.."

"British Airways food was very tasteless but the staff were very accommodating for me and my baby boy."

"liian kylmä"

"Great experience!"

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Miinukset: "Not much help at the airport my luggage was lost"

Plussat: "Nothing"
Miinukset: "Customer service"

Plussat: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Miinukset: "Movie options."

Miinukset: "It was late"

Plussat: "There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged."
Miinukset: "This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything"
Miinukset: "None"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki"
Miinukset: "Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website..."

Plussat: "Nice crew."
Miinukset: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "calming environment, finnish style"
Miinukset: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."

Miinukset: "my plane to NY flew off without me and 11 people."

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Miinukset: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."

Plussat: "Everything was well organized and on time. Good meals! Price was fabulous!"
Miinukset: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."

Plussat: "the food was decent, the people were nice"
Miinukset: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."

Plussat: "Movies."
Miinukset: "No leg room."

Plussat: "Friendly service, clean airplane, great food."
Miinukset: "No leg room in economy. Worse then United and American Airlines!"

Plussat: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Miinukset: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Plussat: "Selection of many movie choices"
Miinukset: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Miinukset: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."

Plussat: "Hyvä ja helppo lento"

Plussat: "They waited with connection flight."
Miinukset: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Miinukset: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Miinukset: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."

Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"

Miinukset: "Staff Curtsy and overall gestures!!"

Plussat: "n/a"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."

Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."

Plussat: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Miinukset: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."

Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Miinukset: "The craft is a bit old. Harsh landing."

Plussat: "crew great comfortable"

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "On time, no hassle."

Miinukset: "There was no entertainment and the food could be better"

Miinukset: "More water provided during the flight. Also, the second meal was not very good."

Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Miinukset: "It was a great flight can’t think of anything"

Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Plussat: "The airplane"
Miinukset: "Nothing"

Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Plussat: "Everything"

Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."

Plussat: "Everything was fine"

Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."

Plussat: "The airplane have great entertainment system. The cabin crew are very nice."

Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Miinukset: "The room between seats is unbearable."

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Plussat: "Hospitality of the flight attendants"
Miinukset: "Toilets could hv been cleaned more often"

Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"

Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"

Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Miinukset: "."

Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"

Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."

Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."

Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."

"Good budget airline, comfortable seats and pleasant crew"

"test"

Plussat: "The flight was fine."
Miinukset: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."

Plussat: "?"
Miinukset: "No"

Miinukset: "The flight was delayed 40min So i missed the connection in Leipzig"

Plussat: "Punctual"
Miinukset: "Seats"

Plussat: "Easy boarding"
Miinukset: "Leaving on time"

Miinukset: "Late"

Plussat: "The crew was very attentive and personable during the flight."
Miinukset: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"

Plussat: "Smooth experience, no problem."

Plussat: "The crew was welcoming and friendly. The choice of movies was awesome."
Miinukset: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"

Plussat: "I am still in one piece after flying."
Miinukset: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."

Plussat: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Miinukset: "Better entertainment system... better food and more courteous cabin crew members....."

Miinukset: "Everything, flight was super late, no explanation whatsoever,"

Plussat: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"

Plussat: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Miinukset: "On both flights the control forty didn’t work."

Miinukset: "Nothing except control for entertainment didn’t work"

Plussat: "The price"
Miinukset: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."

Plussat: "It was ok"

Plussat: "Quick efficient boarding - on time."
Miinukset: "Not terribly comfortable seats but for short haul flights, just fine."

Miinukset: "Too late and not too much Information about that"

Plussat: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Miinukset: "Chair didn’t lean back, unclear that water wasn’t free"

Miinukset: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."

Plussat: "Not much really except Wi-fi which is pricey though."
Miinukset: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."

Plussat: "Seat comfort Nice stafflost"
Miinukset: "They lost our luggage Major bummer"

Miinukset: "Fligjt canceled, bad customer support, lost bag"

Miinukset: "Another delayed Eurowings flight to Stuttgart with no information provided."

Miinukset: "Missed flight because of another flight delay"

Miinukset: "I did not board, because another flight delay caused me to miss this flight."

Plussat: "Staff at the airport (ticket counter and check-in) were very polite."
Miinukset: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."

Miinukset: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."

Plussat: "Crew was friendly and punctual."
Miinukset: "Service and seat comfort not as by the same standard as Eurowings."

Plussat: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Miinukset: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."

Plussat: "For a short flight, the trip was fine. No delays were experienced."
Miinukset: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."

Plussat: "We arrived in Zagreb 10min early"

Miinukset: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"

Plussat: "N/A"
Miinukset: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."

Miinukset: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."

Miinukset: "Nothing."

Miinukset: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"

Plussat: "smooth flight"
Miinukset: "boarding took too long"

Miinukset: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"

Plussat: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Miinukset: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."

Miinukset: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"

Plussat: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"

Plussat: "Efficient and reasonably comfortable."
Miinukset: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."

Miinukset: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."

Plussat: "Nothing"
Miinukset: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"

Miinukset: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."

Plussat: "Nothing"
Miinukset: "Never made it due to prior cancellation and no back up plan"

Plussat: "Value for money"
Miinukset: "Boarding process really needs to improve. There is usually a chaos during boarding"

Miinukset: "Jet was ancient and entertainment system was a joke"

Plussat: "Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time."
Miinukset: "You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks."

Miinukset: "Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people."

Plussat: "Customer service was horrible in Rome"
Miinukset: "Train people and dont give people our seats even when we paid for them"

Plussat: "Entertainment"
Miinukset: "Seats"

Plussat: "Crew was good, food and drink good"
Miinukset: "I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options."

Miinukset: "Delayed the flight so long and it was a longer process then it said"

Plussat: "The price was cheaper than other flights . I liked that it was a direct flight ."
Miinukset: "Better Boarding process , more comfortable seats to sleep where the foot rest goes up more . provide a pillow and some Hand cream and Kleenex in the bathrooms. The luggage allowance is not as good as most business class flights."

Plussat: "Nothing, this was the worst experience ever."
Miinukset: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."

Miinukset: "Attentive crew. Food and snacks should have been available for free."

Miinukset: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."

Miinukset: "6 hour delay"

Plussat: "Crew was nice. Food was quite good"
Miinukset: "Comfier seat, more clear boarding process, more entertainment options, more leg room"

Plussat: "The crew was great, and the 787 is a great plane."
Miinukset: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."

Plussat: "Great aircraft Boeing 787 Dreamliner! Rome to LAX at 40,000 feet for 12 hours. Smooth flight."
Miinukset: "Bring your own FOOD and WATER/SODA. Also if you are a big person, the bulkhead seats and seats on the exit rows are narrower than other coach seats due to the folding video screen between seats. If you are a small spindly person, no problem but if you are a big person, the seats are uncomfortable."

Plussat: "Excellent flight. Can't beat it for the price."
Miinukset: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."

Miinukset: "The seats on the plane were hard, and the food was fair."

Plussat: "We like that we were able to get free movies. Crew was nice."
Miinukset: "Food could be better. We had to wait an hour and a half to get off an airplane."

Miinukset: "It was awesome!"

Plussat: "Tasety food"

Plussat: "The plane experience was on par with all the other economy flights I experienced in the last 15 years. The only difference is that other carriers charge much more for the Boston - Rome route. Thank you Norwegian Air!"

Miinukset: "Better crew service. Crew forgot to bring ordered food."

Miinukset: "We sat right by the kitchen galley. It was very noisy"

Plussat: "Nothing"
Miinukset: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"

Plussat: "The crew was professional"
Miinukset: "On a 10 hour flight they don’t even offer free water. Fairly chintzy"

Plussat: "Seat 6D has lots of leg room"

Plussat: "Flight attendants were friendly and had good appearance."
Miinukset: "Food was terrible. Seats were uncomfortable"

Plussat: "Flight was good. Seats were comfy and spacious on this flight. Food wasn’t included on the flight as I didn’t upgrade my tickets but I rather pay for the food then pay more for the ticket. Overall I had a great first experience flying Norwegian."
Miinukset: "It would be nice if for long hauls they would at least offer something to drink."

Miinukset: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"

Plussat: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Miinukset: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"

Plussat: "Absolutely nothing..."
Miinukset: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"

Miinukset: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"

Miinukset: "Flight was outsourced to some odd named company, old plane, terrible service, unable to watch anything on the screen in front. Crew was very hard to understand. Norwegian is good but if I realized I might get stuck on this knockoff airiline, I would have flown another carrier."

Plussat: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Miinukset: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."

Plussat: "Seats"
Miinukset: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."

Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."

Plussat: "Expedited service. Arrived early. Great onboard staff service."
Miinukset: "Small screens for media viewing."

Plussat: "For a 9.5 hr flight, you didn’t get meals and there wasn’t TVs to entertain yourself. When you asked the flight attendants for help, it was like you were bothering or inconveniencing them. It was a terrible experience for any kind of flight."
Miinukset: "Everything."

Plussat: "I got a window seat"
Miinukset: "The lactose meal was subpar quality Both delayed at airport and delayed upon arrival Low quality service Dated and poor quality cabin/seating/air flow/ tv / communications."

Plussat: "On time, efficient, courteous, professional and arrived early!"

Plussat: "The seat was comfortable and reclined."
Miinukset: "We were not offered water at all during the 9 hour flight. The TV did not work. The crew never came around for trash! It was on the floor and in the seat back pouches. There were only two menus for the whole plane."

Plussat: "Flight on time"
Miinukset: "Flight operated by a charter airline, very old airplane, no movies and not even water given on such a long flight"

Plussat: "I never leave bad reviews, but the service was not great."
Miinukset: "It was a 9 and a half hour international flight and my tv did not work. There were no complimentary meals. We also got stuck on the runway when we landed for an hour. So we were on that plane for almost 12 hours"

Plussat: "the flight attendants were nice and attentive"
Miinukset: "The plane seemed like it was built in 1990. My wife's TV screen was black and white & we only had two working channels. There was no where to charge electriconics (which was unfortunate for a 9hr flight), and we waited on the tarmac in Newark from 9:10-10:40 because there "was no parking" for our plane. Lastly, (probably more Newark's fault) we waited another hour and ten minutes for our luggage at claim."

Miinukset: "Lost baggage and no updates about any searching process"

Plussat: "Good flight. Great service"
Miinukset: "Sat not comfortable"

Plussat: "Nothing"
Miinukset: "Everything. Can not even get a drink if water unless you pay for it."

Plussat: "Service was excellent. Dreamliner is comfy. Even in coach."
Miinukset: "I wish they had more food variety to order. Especially vegetarian. The pizza got a little boring as the only hot food for vegetarians. Besides that there is no other suggestion. Totally recommend Norwegian."

Plussat: "the price.....new clean plane"
Miinukset: "Customer service...... no clear policy for reservation change . to return one day earlier than originally booked I spent hours to get somebody on the phone and when i got a philippino he put me on hold for the longest time (probably working on a rice field!!) and than told me to buy a new one way ticket. If it is a non changeable tkt......SPELL IT OUT TREMENDOUS PROBLEMS PASSING IMMIGRATION IN EWR. 2 1/2 HOURS IN SEVERAL CONSECUTIVE LINES !!!!!!"

"As you'd expect from a budget airline really. Some people were caught out by the size restriction on hand luggage though."

Miinukset: "Terrible boarding after 2 hours."

Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"

Plussat: "Boarded on time and left early."
Miinukset: "People were loud but this did not relate to easyJet at all- it was simply other passengers"

Plussat: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Miinukset: "Boarding process was not as effective at Gatwick airport as expected."

Miinukset: "The only thing I can seriously complain about is the departure board said."boarding" shortly after we landed early, and were to have a 2 hour layover. I had planned to browse a store but when we saw "boarding", we ran across the terminals only to find the information had been false. Uncool!"

Plussat: "It was a nice smooth journey. The Captain and Co-pilot were pleasant to talk to. The cabin crew were friendly and helpful and the cabin Manager, Holly, has an excellent Manor and smile. Her enthusiasm did not waver throughout the flight."
Miinukset: "Cheaper drinks"

Miinukset: "Bad leg room, loud guests, bad boarding process."

Plussat: "I like that we left on time!"

Miinukset: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"

Plussat: "Because of the fire to the Notre Dame Cathedral, trains were not stopping on the route we needed to get to to the airport. We left with plenty of time to spare, and because no one at the airline mentioned that delays could be a possibility due to this, we ended up missing our flight."
Miinukset: "I'm not usually one to complain, but this situation was very difficult and even dangerous. There was zero communication from the airline about this, and we'd appreciate if the airline could pay for our new airfare and our Uber ride from the train station to the airport."

Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."

Plussat: "The calzone (food)."
Miinukset: "Boarding is ridiculous. No direct access to the plane. They make these things called jet ways... start using them! Also the crew said the front bathroom was not in service then proceeded to allow the captain and crew plus a few passengers to use it."

Plussat: "Amazing timely departure and super fast luggage!"
Miinukset: "Boarding process always painful. Not sure why they always take passengers in an uncomfortable standing only zone and still make them wait."

Plussat: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Miinukset: "We will seriously think of a different air line"

Plussat: "Nothing"
Miinukset: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"

Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."

Plussat: "Wide seats with plenty of legroom, but we were on an exit isle."
Miinukset: "Felt like we were being herded like cattle"

Plussat: "Cheerful crew"
Miinukset: "Terrible queues and no graciousness from easy jet. Hospitality should be offered or something - very very poor. Will not fly with easy jet again."

Plussat: "Fly leaves on time"
Miinukset: "Seat too small and did not move, no entertainment and no food"

Plussat: "Very efficient. Staff helpful."

Plussat: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Miinukset: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"

Plussat: "Short flight time."
Miinukset: "Two of us were booked on the same seat on a full flight. The staff never apologized or explained what was happening. Luckily, we both managed to get to Vienna due to some passengers missing their flight. Howeveer, abysmal service, no explanation and overall terrible experience."

Miinukset: "Landing didn't succeed in the first time, we had to fly around for 20 minutes and try again, pilot didn't say anything about it, it was a bit frightening. 40 minutes delay. The flight was operated by smartlynx Estonia."

Miinukset: "Missed connections due to long delay. Air crew good, ground crew not."

Plussat: "I thought the food was good."
Miinukset: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."

Plussat: "The crew were great. The waiting rooms in Basel euroairport were good"
Miinukset: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"

Plussat: "So smooth nice flight and great service nice people,first time we use again"

Miinukset: "Inefficient from check in to deplaning"

Plussat: "Friendly staff. Quick trip"

Plussat: "A standard good Easy Jet experience"
Miinukset: "We (along with everyone) had to check luggage (at no charge), despite being first in line (regular queue) and despite the fact that there was plenty of room in the overhead lockers (and would have sped up boarding considerably)."

Plussat: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Miinukset: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."

Plussat: "Nothing"
Miinukset: "We boarded 1 hour 15min behind schedule."

Plussat: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Miinukset: "כלום"

Plussat: "Staff were lovely. Nice comfortable as can be flight."
Miinukset: "Children on the flight were irritating. Nothing to do with the staff or easyJet. But that was my only gripe but that can’t be helped."

Miinukset: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"

Plussat: "There was nothing to like about this airline"
Miinukset: "Staff was rude. No food was provided. Charging extra money for no reason. It’s all about money money money with shitty service."

Miinukset: "The seat space was so narrow and little leg room. Much worse than any other easy jet flight I have been on."

Plussat: "So fast, so on time"
Miinukset: "The other travelers that did not read that they could only take 1 bag on board amd insisted on taking purses too, and they had to be told repeatedly ..."

Plussat: "In general i'm a big fan of Easy jet, nothing to claim in general"
Miinukset: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."

Plussat: "Flight crew was kind and helpful"

Miinukset: "I booked a front row seat as I had to get another flight and thought I would be able to get off the plane quickly. This was not to be as I got on the plane and had to put my bag back in an overhead locker in row 10. I was not impressed. When I eventually got off the plane I realised that some people had 3 carry on bags. 2 wheelie bags and a big rucksack. How can that be allowed. I did catch my flight but was not impressed with the baggage storage. the air crew were not helpful either."

Plussat: "The flight attendants were very classy and attractive."
Miinukset: "the size of the plane and the spacing between seats."

Plussat: "Quick check in, comfortable seats and on time"
Miinukset: "Nothing really..."

Plussat: "Everyone was helpful and the trip was nice & Great!"

Miinukset: "Poor customer service. Three people flying together. One person had accidentally booked a flight that left 2 hours later. We tried to change her flight but we're told this could not be done. The only option was to purchase a new ticket which we did. Went to check the luggage and it seems the had given her a second ticket on the original flight. Back to customer service. Third ticket issued. We go upstairs to find our flight is now delayed but her original flight was leaving on schedule. This was never mentioned at customer service. It would have worked fine for her to fly and wait at the airport fo our delayed flight and we would have saved the cost of a new ticket. We did not have that option because the first ticket was cancelled"

Miinukset: "Flight delayed, gate changes twice. By the time I get to the new gate, doors are closed. Asked the desk staff for assistance given the gate change. Claimed they had no information and couldn't help. Said flight was already in the air. Flight actually departed an additonal 30 minutes after the original delay time. Cheap flights justify poor customer service according to easyjet!"

Plussat: "As usual, a good experience in every way with easyJet."
Miinukset: "Boarding area at Naples airport was a bit crowded."

Plussat: "Smooth experience from boarding to landing, staff efficient and helpful."
Miinukset: "Left 30 minutes late."

Miinukset: "Flights are all overbooked. I won't be using easyjet anymore."