Etsi halvat lennot välille Kööpenhamina - Helsinki

Plussat: "Nice crew"
Miinukset: "More comfortable seats"

Plussat: "The food was good"
Miinukset: "The seats were very cramped"

Plussat: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Miinukset: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."

Plussat: "Everything except the checking in process"

Plussat: "Nice smooth and organized flight"
Miinukset: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"

Plussat: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Miinukset: "The brownies for dessert were terrible. Maybe fruit next time?"

Plussat: "The flight was on time."
Miinukset: "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."

Plussat: "The boarding was simple and easy. The crew was polite."
Miinukset: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"

Plussat: "The plane, the crew"
Miinukset: "Some of the very nice German movies were shown only in German"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "It was very smooth, the connection was great, boarding went easy, service was nice."
Miinukset: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Miinukset: "Good was average to bad"

Plussat: "Flight crew and food was wonderful."

Miinukset: "Not a lot of newer movies"

Miinukset: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Nothing"
Miinukset: "Everything, lost luggage and missed flights because of flights not making their time."

Miinukset: "Seat!!!!!!!!"

Miinukset: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."

Miinukset: "Lack of drinking water fountains at the FRA airport"

Miinukset: "Got to pick a seat when signing in"

Plussat: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."

Plussat: "Impecable service. Even worth flying through FRA."
Miinukset: "Nothing. Everything, as always, great. Keep it up."

Plussat: "All was good."
Miinukset: "All was good."

Plussat: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Miinukset: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."

Plussat: "The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall."
Miinukset: "The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese."

Plussat: "Great service and food."
Miinukset: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."

Plussat: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"

Plussat: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."

Miinukset: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."

Plussat: "I used to travel on Lufthansa almost exclusively until I had a very disturbing incident in Munich with a flight attendant. I refused to fly Lufthansa for quite a few years after that. That being said, the crew were attentive to passengers and the meals were reasonable. The seats were more comfortable than on LOT and Austrian. There were quite a few decent choices among the media during the flight."
Miinukset: "During my flight, my cell phone turned on at some point and downloaded some emails using the airplane's data connection. I will be needlessly charged for this. Once I noted that I was logged on, I tried to see if I could do other stuff before quickly logging off. It seems like it was totally worthless."

Plussat: "The staff was helpful and courteous"

Plussat: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Miinukset: "Tiny chairs, tiny leg room, crappy airplane food"

Plussat: "the crew was courteous, attentive, accommodating."

Plussat: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Miinukset: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."

Plussat: "The food and service was good. Check-in was smooth."
Miinukset: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"

Plussat: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "ON TIME."

Plussat: "Flight was cancelled due to pilot strike."

Miinukset: "Very long flight. Try to get as much sleep as possible."

Plussat: "The seats were fairly comfortable"
Miinukset: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."

Miinukset: "I saw fly inside the cabin, disgusting."

Plussat: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Miinukset: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"

Miinukset: "No vegan food"

Miinukset: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."

Miinukset: "Comfort mostly"

Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Plussat: "Seat was very comfortable. Crew was great."

Plussat: "They have Economy class seats on the business class. Uncomfortable."

Plussat: "Perfect timing between flights."
Miinukset: "A small sandwich would have been nice:)"

Miinukset: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."

Plussat: "Nothing."
Miinukset: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Plussat: "Everything was just right."

Miinukset: "Good"

Plussat: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Miinukset: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."

Miinukset: "Food terrible"

Plussat: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Miinukset: "long layover before my next flight to Chicago"

Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."

Plussat: "Nothing so far"
Miinukset: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Plussat: "Excellent flight Excellent food"

Plussat: "Not much!"
Miinukset: "No one available nor willing to help with checking process. Told to just try the checking machines."

Plussat: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Miinukset: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."

Miinukset: "Delay"

Plussat: "The whole flight was very nice"

Plussat: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"

Plussat: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Miinukset: "That I did not fly this airlines before. They will be first on my list from now on."

Plussat: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Miinukset: "Seat backs were rock solid without use of a personal pillow."

Plussat: "Vino in Plastic cups from 1L"
Miinukset: "Could Food"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Seats were comfortable Bathrooms clean"
Miinukset: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Plussat: "staff realy nice enough room for legs good food"

Plussat: "Despite airport issues, we took off quickly and all went well. No complaints"
Miinukset: "No problems."

Plussat: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Miinukset: "Nothing - it was a great flight"

Plussat: "proff handeling of sick person !Othervise quiet and nise trawel!"

Plussat: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Miinukset: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."

Plussat: "Plenty of food and drinks, pleasant crew"

Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Miinukset: "Nothing."

Plussat: "got to my destination on time."
Miinukset: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."

Plussat: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Miinukset: "nothing, it was a great flight from beginning to end"

Plussat: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."

Plussat: "Staff was friendly and the flight was pleasant."

Plussat: "They offered passangers ti move to raws that wete half empty so we will have more room."

Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Miinukset: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."

Plussat: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."

Plussat: "Boarding was efficient and quick"
Miinukset: "Seats were uncomfortable."

Plussat: "Quick boarding and exit off the plane"
Miinukset: "No little foot rest , no blanket in the winter"

Plussat: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Plussat: "Easy online check-in and boarding pass access also linked to wallet."
Miinukset: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Plussat: "On time, comfortable flight"

Miinukset: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."

Miinukset: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."

Miinukset: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."

Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."

Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Excellent crew, good food & movie selection."

Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"

Plussat: "The crew and the timing were ok"
Miinukset: "The seats were uncomfortable"

Miinukset: "Fix the damn KIOSKS at Vienna!"

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."

Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Miinukset: "Flight was cancelled."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Miinukset: "The streaming service didn’t work"

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Miinukset: "Delayed!"

Plussat: "Lovely staff, good food, great movies."

Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "Nothing"

Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."

Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "Nothing!"

Miinukset: "OLD plane without comfort or entertainment"

Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "great choice of entertainment content, friendly crew"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"

Plussat: "Easy airport business"

Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Miinukset: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Plussat: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Miinukset: "The crew was wonderful, the food was extremely good for economy cabin standards."

Plussat: "Very friendly and helpful crew."

Plussat: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Miinukset: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Crew very friendly and helpful."
Miinukset: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Plussat: "Love the service on Alaska. Crew were incredibly nice!"

Plussat: "Guess what, we took off and arrived on time!"
Miinukset: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Miinukset: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."

Miinukset: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."

Plussat: "Good, basic flight"

Plussat: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Miinukset: "Having to pay extra for normal legroom"

Plussat: "Flight attendants"
Miinukset: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."

Miinukset: "Seats were horrible, tiny , cramped"

Plussat: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Miinukset: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"

Miinukset: "No food or even water"

Plussat: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Miinukset: "Only one free drink per meal, otherwise only tea or coffee."

Miinukset: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Plussat: "At når det bar noe som var mistenkelig så var det ikke noe alternativ, skift fly"
Miinukset: "Å måtte skifte fly"

Plussat: "Great leg room."
Miinukset: "The food was just ok."

Plussat: "Up and down. Crew was great!"

Miinukset: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."

Plussat: "crew was really nice and efficient"
Miinukset: "no complimentary beverages"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"

Plussat: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."

Plussat: "Flight was on-time, fast, efficient boarding, on-time arrival."
Miinukset: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Introduce meals even to economy class"

Plussat: "Flight was perfect, but..."
Miinukset: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."

Plussat: "Everything was smooth"

Miinukset: "Lost luggage"

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "The gate for boarding was not open till it was time to board. I do not know why they could not have us sit in the boarding area, we were standing for a long time."

Miinukset: "Flight was canceled"

Plussat: "Seating on the older plane was larger and not as closely jammed together"
Miinukset: "I had a screaming 2 year old child in the seat next to me and her mother either could not or would not control him. It was the flight from hell ..............."

Plussat: "The flight time was as promised, the crew was nice."

Plussat: "Confortable seat, easy to board"
Miinukset: "Crew unwilling to help in any way. Weird old cold feeling"

Plussat: "On time departure and arrival"
Miinukset: "Only offered coffe or tea no cold drinks."

Plussat: "The automated boarding was convenient, but not well managed"
Miinukset: "No food, drinks cost money, no entertainment, and they lost my luggage"

Miinukset: "Flight was delayed due to operational issues, not weather, and eventually required a new plane at a new gate, and there was very little information provided about why or when we would actually be leaving. When a flight is delayed that long, US carriers usually offer free drinks onboard as an "I'm sorry" or put us up at a hotel. We were so late at our BnB that our host had to leave a key in a flowerpot for us and couldn't show us how to adjust heat, use the stove, etc. Really horrible communication and customer care."

Plussat: "The crew was great and attentive. I couldn't have asked for more on a trans-atlantic flight."

Miinukset: "Movie selection compare to other airlines could be better."

Miinukset: "Had to pay for all food"

Miinukset: "Seats assigned were not as I had earlier picked thus leaving one parent to deal with both kids."

Miinukset: "Boarding time not announced clearly enough"

Plussat: "Short but comfortable."
Miinukset: "Nothing."

Plussat: "Boarding was easy and fast, and it wasn't a full flight. The Copenhagen airport makes for a very nice layover stop. Drinks were served, but it's too short for anything else. Got us there early and with no complications."
Miinukset: "Seats were REALLY uncomfortable. no padding what-so-ever. Expect a flat butt st the end of the flight."

Plussat: "didn't feel the flight - slept right through it."

Miinukset: "No one spoke English, very difficult to understand what was going on."

Miinukset: "There was a forigner who need help and the crew seems to ignore him. He spoke prefect English."

Miinukset: "Cheap!"

Plussat: "Smooth boarding & flight."
Miinukset: "Half hour delay but not a big deal."

Plussat: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."
Miinukset: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."

Plussat: "All"
Miinukset: "Keep up the same spirit"

Plussat: "The crew was amazing. The food was good"

Miinukset: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "I will recommend to my friends and families."

Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."

Plussat: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Miinukset: "There was no soap in the toilet..."

Plussat: "clean planes, timely service, nice flight attendants"
Miinukset: "no power outlets narrow selection of juices/water on the plane"

Plussat: "Lots of movie choices."
Miinukset: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."

Miinukset: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"

Plussat: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Miinukset: "Everything. Worst flight in my life"

Plussat: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Miinukset: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"

Plussat: "Food and entertainment is good"
Miinukset: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "The flight and the crew was very nice, and the food was very good."
Miinukset: "Some phone people were very nice, some were not."

Plussat: "The blueberry juice was good!!"
Miinukset: "Sitting by the bathrooms. There weren’t even pretzels."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"

Plussat: "Friendly crew. On time. Clean. Comfortable."
Miinukset: "All was fine."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "leg room, service, movie selection"
Miinukset: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."

Miinukset: "Crew wasn't attentive. Seats were small."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Miinukset: "not enough foam in padding, cheap seat bottoms"

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Miinukset: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."

Plussat: "Arriving safe."
Miinukset: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."

Plussat: "fast boarding"
Miinukset: "rude crew- the crew was impolite to all passengers."

Plussat: "Nice crew"
Miinukset: "old plane, not clean, flight delayed not airlines fault"

Plussat: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Miinukset: "See above"

Plussat: "Sorry I like the price ...."
Miinukset: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"

Plussat: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Miinukset: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Miinukset: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."

Plussat: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Miinukset: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"