Friendly staff, very nice airplane.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Miinukset: "Bigger seats the new ones are way to narrow"
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Miinukset: "Still don’t have my luggage yet"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Miinukset: "Everything was OK"
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Plussat: "Just as I expected. And I made my last connection easily."
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Miinukset: "Not being 1 hour late"
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Miinukset: "Boarding was very slow."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Miinukset: "Lost all our bags so couldn’t ski"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Turn the lights on early making it hard to sleep"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Nothing special"
Plussat: "Flying with KLM is a pleasure"
Miinukset: "You are almost always late!"
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "Consistently high standards"
Miinukset: "Amesterdam airport employee was really rude"
Plussat: "Helpful and smiling cabin crew."
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Miinukset: "Dutch sub titels would be nice."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Crew was great"
Miinukset: "Boarding is a zoo. Boarding by row is faster."
Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."
Miinukset: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Plussat: "service was great flight was on time luggage came on time"
Plussat: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Miinukset: "The flight was more than one hour delayed."
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Plussat: "Fair leg space, kind stewards."
Miinukset: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Plussat: "Not full. Kind crew."
Miinukset: "No complaints."
Miinukset: "Expensive rates on luggage"
Plussat: "i ended up missing the flight, due to car accident which involved injuries."
Miinukset: "Crew not very friendly."
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Miinukset: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Plussat: "I had a window seat with a view of New York City as we flew North."
Miinukset: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Plussat: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Miinukset: "Smooth flight."
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Miinukset: "The flight arrived an hour late."
Miinukset: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Miinukset: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Plussat: "Clean plane, decent food"
Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Plussat: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Miinukset: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Plussat: "they were quick and apologetic"
Miinukset: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Plussat: "Flight itself was OK"
Miinukset: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Plussat: "Flight was fine, service good, and our seat choice excellent."
Miinukset: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Miinukset: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."
Miinukset: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Miinukset: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "I'm pretty sure the seats have more space and lean back further than most American airlines so that helped me get some rest. I didn't eat the food because I was really trying to fall asleep but it smelled delicious! They offered iPads to everyone to use for entertainment during the flight. it was smooth and landed a bit early!"
Plussat: "Everything went as planned, good terminal for connecting flights"
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
Plussat: "Smooth flight. Perfect service."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "The crew, plane and procedure was all great."
Miinukset: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Miinukset: "The crew might be greeting passengers onboarding."
Plussat: "We made it safely to our destination."
Miinukset: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Plussat: "Big space to front seat"
Miinukset: "offer drinking water"
Plussat: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Miinukset: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "Small compliment from Air France was lovely and unexpected"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Plussat: "Helpful crew"
Plussat: "Simple no frills airline"
Plussat: "Absolutely nothing"
Plussat: "Tallin airport is beautiful"
Miinukset: "Lost luggage and indifferent assistance."
Miinukset: "would not check my bag to final destination"
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Newer plane for this stretch."
Miinukset: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Plussat: "Flight was short and sweet, no problems to report."
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "No food or entertainment."
Plussat: "Everything was very smooth and the crew was very attentive."
Plussat: "Food was good, flight was on time, boarding quick"
Miinukset: "Aircraft was incredibly dirty."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Miinukset: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Miinukset: "paying for water!"
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Friendly crew, tons of meal options, good price."
Miinukset: "Checked in luggage is only 20kg, there's no entertainment in flight."
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Plussat: "Very efficient, quick"
Plussat: "Staff was friendly and helpful- finding the proper terminal was fairly easy even without assistance got the tickets for a great price ( need to use an actual credit card as your bank card WILL NOT work for booking although the bank card will work in the shops with in the airport which made life nice as I was able to get a coffee shortly after exiting the plane"
Miinukset: "My only complaints are beyond the position and abilities of the air line or staff - although a few of the flight attendants seemed a bit tired"
Plussat: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Plussat: "Economical premium class with some nice benefits (airport lounge access, larger seats, etc."
Miinukset: "Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport."
Miinukset: "機内食 35ユーロのコスパが全くない"
Plussat: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Miinukset: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Plussat: "I am a over weigth and is ok for slim people"
Miinukset: "Few space for wide"
Miinukset: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Plussat: "Excellent, first time."
Miinukset: "Nothing in particular. I've had long delays with Norwegian but not this time."
Plussat: "Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured""
Miinukset: "Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Super nice clean plane Friendly accommodating attendance"
Miinukset: "Norwegian did not offer information about which terminal the flight was departing from."
Plussat: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
Miinukset: "I didn't like the check in process from CPH to LAS. It could have been better organized"
Plussat: "Check in was prompt, and easy. Boarding was quick and on time. Staff was pleasant. I don't know why they get bad reviews, their guidelines are easy to follow, and I've been lucky enough to have no problems with them yet."
Miinukset: "The seats are a bit crammed, but manageable"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Short flight."
Miinukset: "No entertainment. No services provided."
Plussat: "the flight itself"
Miinukset: "the people"
Plussat: "There was enough footroom that I could straighten my legs in coach. Most comfotable overseas flight I have ever had. Great selection of movies."
Miinukset: "LAX going through rennovations. Had to take the bus to the airplane. They tried to cram too many people on one bus and had to offload some because they couldnt shut the doors. No free plain water offered on the flight. Had to buy all beverages."
Plussat: "Good staff. Clean aircraft."
Miinukset: "austerity style seats with a stick for an armrest."
Plussat: "Getting off the plane"
Miinukset: "Norwegian brought in a charter jet, there was no premium class even though I paid for a premium ticket. The seats were small, cramped and didn’t recline. They crew wasn’t helpful at all. Never flying Norwegian again."
Plussat: "TVs for each person, good reclining seats, comfortable, nice crew"
Miinukset: "Ran out of some food options"
Plussat: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Miinukset: "Cabin was cold, drinks, meals, services were bare minimum"
Miinukset: "My baggage was lost"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Self check-in and boarding procedures Seat spacing"
Miinukset: "Mobile App could be better Amenities"
Plussat: "787 dreamliner was ok"
Miinukset: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."
Miinukset: "Terrible customer service. They will change the requirements for check in multiple times to ensure you can't get on your flight. We had to book new flights and missed two days of our vacation because they wouldn't let us board the flight we originally paid for. They also refused to put us on another flight that night."
Plussat: "It's low budget so nothing comes with your ticket. Everything is extra. But good entertainment options and overall comfortable flight."
Miinukset: "Plane was very cold. Overnight made sleeping difficult. Felt like it was a gimmick to get people to buy blankets on board."
Plussat: "The airplane itself is lovely."
Miinukset: "The entertainment selection. More Norwegian and Scandinavian choices would be nice."
Plussat: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"
Plussat: "The 2 board system, one from the front one from the back"
Miinukset: "Too tight quarters"
Plussat: "I loved the flight"
Miinukset: "Paying for water is somewhat strange"
Miinukset: "cramped seats"
Plussat: "Price was competitive, plane is new."
Miinukset: "Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality."
Plussat: "We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well"
Miinukset: "Spacious and comfy. Glad everythibg was on time."
Plussat: "Easy boarding process"
Miinukset: "Very cramped plane with small seats and no leg room. Extremely high charges to check a bag at the airport which were not communicated when booking through Kayak."
Plussat: "fast check in & baggage drop, on board wifi"
Miinukset: "Wifi is only available up in the air with a very slow connection! No free beverages"
Plussat: "This was my first time traveling with Norweigan. Beautiful new Dreamliner, pleasant flight attendants, value for money free wine with dinner."
Miinukset: "On a long haul flight such as this, pillows and blankets should have been offered."
Plussat: "Happy to have free wifi onboard"
Miinukset: "To get onto the plane, there were shuttles the plane that took longer than necessary. More a problem with airport than the plane."
Plussat: "Delay of 1/2 hour which is the shortes imate delay on 3 Norwegian flights in 3 weeks."
Miinukset: "No leg room on plane. No boarding process. Food at a fee including water. Furthest gate from terminal. No connection information. No ground staff to address delay of next plane."
Plussat: "Seats had more legroom because magazine section is mounted higher on seat. Able to check 1 bag at no extra cost"
Miinukset: "The luggage weight limit--22.5 kg is better suited to us especially when we stay a month or so cruising."
Plussat: "Theta to Copenhagen was a really nice plane with a lot of room."
Miinukset: "No complimentary beverage :("
Plussat: "Take off was great, smooth."
Plussat: "Free wifi, greats snacks and amazing service!"
Plussat: "Giving the short (expected) seat pitch, the recline that also moves forward the seat bottom is always great. (I don't understand why more budget-carriers don't use these, as the design has been available for decades!!) Thanks, Norwegian!"
Plussat: "Your staff was friendly. The seats were comfortable. The good was awesome."
More comfortable chairs, they are terrible on Ryanair.
Too agressive selling parfume etc...
Fast, good loads in and out, totally worth of price.
You r must whater free i flight and other wise all is good
Plussat: "Quick boarding and arrived early."
Miinukset: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Plussat: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Miinukset: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Miinukset: "Poca informacion en el aeropuerto de Kopenhage."
Miinukset: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Plussat: "Ryan sir is the worst airlines I traveled with we cant check in via their website. Third website never work for many people on July 31 for check in . They say $10 for small check in bagged but 25 $ for each at airport . We tried hard to check in online but can’t able to add the bagge online . Worst"
Plussat: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Miinukset: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Plussat: "I slept as soon as I found my seat - as did Mr. (very) Longleg next to me. Could not lean back, but never mind, it was a short flight."
Miinukset: "taking a cheap flight - take it or leave it. I'll do it again."
Plussat: "It was Ryanair, didn't expect much and they delivered on that expectation."
Miinukset: "The delay was longer than the flight itself"
Plussat: "Best flight for what I needed, the time was perfect, cost was good. It was on time and everything went smooth."
Miinukset: "Well, small plane, cheap flight. Seats small and crowded. There was not even a place to put my water bottle. But for a short flight at the right time, it's fine. Crew made all kinds of announcements and sales pitches, bit annoying when you are trying to sleep."
Plussat: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Miinukset: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."
Plussat: "The flight was fine, we arrived safely."
Miinukset: "All the “sales pitches.” Hard landing."
Plussat: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Plussat: "That it was short"
Miinukset: "It’s almost impossible to understand the options for boarding, seat assignment and luggage. What can you pay for and what you get is confusing."
Miinukset: "Need a pocket at the back of the seat!"
Plussat: "Staff tried hard in view of the delay"
Miinukset: "Food was lukewarm, didnt like the self check in at the airport for checked in bags"
Plussat: "At least we arrived at our destination intact."
Miinukset: "Cabin attendant (male, manning the aft galley) bumped into my knee while rushing down the aisle, and stopped to yell in my face -- I was asleep at the time. 0/10 will not fly Ryanair again."
Plussat: "Ryanair prices are good. You do have to keep in mind to pack light as they do charge for any bag that cannot be brought onto the plane."
Miinukset: "Would like to have one bag checked for free."
Plussat: "I think the crew were ok. But I didn't need them for anything. I guess I'm happy they were not rude or miserable themselves. They seemed upbeat which was the only positive thing about this whole trip. Plus I think the pilot stepped on it, cause I think travel time was less than what was planned (I might be missing taxiing time though, so not sure)."
Miinukset: "Well, I can't say I wasn't entirely expecting this. There was over an hour and half delay. Nothing announced. We were in the dark. The plane didn't arrive on time, nothing announced. Boarding was delayed, nothing announced. When boarding was complete, there was an indefinite delay that was only announced quite a bit later. Anyway, the whole experience, including naming Charleroi airport as "South Brussels" is not something I intend to repeat."
Plussat: "The flight was delayed. No one took charge of boarding. Passengers talked over announcements."
Plussat: "If you are flying Iceland air it's for the great value, the friendly and courteous crew, and the chance to see the Icelandic landscape from the air. We did not try the food for sale."
Miinukset: "Boarding and transfers in Reykjavik can be quick and chaotic, leaving little to no time for the food purchases and bathroom stops you probably need. Also don't plan on having access to a large selection of current entertainment. Plan ahead."
Plussat: "On time, and comfortable"
Miinukset: "No issues"
Miinukset: "Boarding was late and slow"
Plussat: "The flight left on time"
Plussat: "I arrived at the airport at the last minute, and the staff was very helpful ensuring I get onto the plane on time."
Miinukset: "I confirmed and booked online to avoid the fees, however they did not show it in the system. They confirmed I had paired for a new such but still charged me. My bag was overweight and I have to pay a small fortune for that. I was instructed to contact their customer service to get the bill taken care of."
Plussat: "The flight was in time"
Miinukset: "Nothing negative"
Plussat: "Just everything was so easy and straight forward. No issues and no hassles"
Plussat: "it was on time mostly, affordable, and allowed two carry on bags."
Miinukset: "the forced printing of my boarding pass which I didnt have overseas and couldn't use the app forcing my friend to print it out at work."
Plussat: "Everything and everyone was on point apart that we had a perfect landing."
Miinukset: "That , they changed the gates with 20 minutes before embarking."
Plussat: "First time on Ryanair. Probably ok if you are 25 and have no checked luggage. If it's only marginally more expensive, travel with another airline."
Plussat: "The flight was inexpensive, the leg room was adequate, and the flight crew generally acted professionally."
Miinukset: "The www.ryanair.com site was not functioning for many hours. I wasted a couple hours trying to check in. The website is also poorly designed with conflicting information."
Plussat: "Advertised price."
Miinukset: "Check-in was a nightmare. I was on international travel with no PC, only phone and Ipad. I downloaded their ap on the phone, as they do not have an Ipad version. After tedious set up of account, I went through and completed the check-in procedure the day before the flight. However, when I attempted to download my boarding pass, the ap failed. I went to the airport 3 hours early. No attendant to be found so that problem could be resolved. less than 1.5 hours before the flight time, and after standing in line for 1 agent, I was told I could not be checked in, because I did not have a boarding pass, and I would have to purchase one from a service desk (different airline was providing service). The service agent said the Ryanair ap should have worked, and called them to request a waiver on the charge. They refused. I had to go back to the gate desk in order to check in, and very nearly missed my flight. Never again!"
Plussat: "Very Professional"
Plussat: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Miinukset: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Plussat: "Fairly quick and efficient service"
Miinukset: "It was a cramped and dated plane"
Plussat: "The aiircraft crew."
Plussat: "smooth check in, comfortable seats and leg room"
Miinukset: "forced to hand in cabin bag just before allowed on aircraft. i was travelling with children and this had our food, activities etc. this would not have been so bad had i been given a carrier bag to pur some item in....i was not, andhad to stuff my valuables and a limited amount of food and activties into a torn, dirty carrier bag i found. complaints to ryanair online led to a standard reply that only the first 90 cabin bags go on board. i was not aware of this before i traveeled and would have come more prepared had i known....which i did do on my return trip. this time i was allowed to check in 3 out of my 6 hand luggage but not the other three (we were 6 people travelling) even though i was all prepared to check them in and had not checked that i did not have sharp items and liquid in them. therefore, becasue i was not allowed to chekc them in, i had these items confiscated when i went through security, losing a valuable pair of hairdressing scissors. i wish Ryanair would be more consistent with their polices (i was only allowed to check in three bags becasue i had only paid for 3 suitcases)....but then was forced to chekc the other three in right before entering the aircraft!!! cheap does not need to be unfair!"
Miinukset: "Beware! They will charge you 45 + pounds for each piece of luggage! Total chaos at the checkin counter."
Plussat: "The flight and the crew was great and it was a really great flight. It was only a 2 hr flight so I did not eat and there wasn't any entertainment."
Miinukset: "SO MANY HIDDEN FEES!! I expected to pay for my bags but didn't know I would have to pay for my boarding pass or the seat as well!"
Plussat: "Half boarded from front and half boarded from back,so took less time getting on plane. Crew friendly. helpful."
Plussat: "This was my first time on Ryanair. The plane was no less comfortable than other standard planes I've been on. I didn't check a bag, I didn't buy any extras. I don't fly with cheap airlines in the US on principle based on the many horror stories I've heard, so I was a bit nervous about Ryanair. My trip was mostly very easy going though, so I really appreciated that I didn't end up paying what I'd saved on the ticket in some other way. All in all, I would say it was just fine. If you're going to fly around Europe with just some carry-ons, you'd be silly not to go with a budget airline. You're in the air for such a short time anyway!"
Miinukset: "Was really annoying to have to check in ahead of time and print my boarding pass at home, only to still have to stand in line to get the visa stamp as a US Passport holder. They should have a line for people checking in luggage and another for the stamp because it's really frustrating to wait 20+ minutes for a 10 second interaction. What's the point of self check-in if you still have to wait in line anyway?"