Didn’t like nothing food was bad delay me in all flights
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Poor seating, poor leg room
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Terrible. I never took the flight I canceled it any your company was supposed to credit me. I will never use this site again. Next time I will book through the Lufthansa site.
Lufthansa is a great choice! Would fly with them again.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Miinukset: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Plussat: "Nothing"
Miinukset: "Poor customer service, was booked off twice without being informed."
Plussat: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Miinukset: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Plussat: "crew wasn't friendly, seats are very narrow and uncomfortable"
Miinukset: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Plussat: "Evrything"
Miinukset: "Nothing"
Plussat: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Miinukset: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Miinukset: "too many unruly kids"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The professional, friendly, accommodating, multilingual crew did an outstanding job to ensure all passengers felt comfortable and that their needs were met during the flight."
Plussat: "Flight crew and food was wonderful."
Plussat: "The bathrooms were always clean. The staff curious and attentive, food was ok. Overall very goid"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "All flights cancelled. Stuck overnight."
Plussat: "Gate and schedule alert"
Miinukset: "None"
Miinukset: "Very crowded."
Plussat: "Loved premium economy and great crew."
Miinukset: "Food was mediocre at best. For both meals food served did not match menu. Chicken at dinner was supposed to be thighs but were breasts. Omelette at breakfast was supposed to be with spinach and grilled tomatoes. No spinach and no tomatoes; only peppers and onions."
Plussat: "Crew. Meal good too."
Miinukset: "Bus rides to aircraft at Frankfurt"
Plussat: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Plussat: "loved the candy given to us when we left the plane"
Miinukset: "Too many announcements"
Plussat: "The takeoff and landing were smooth. The food and service was good."
Miinukset: "The screen for viewing movies were not functioning all the time"
Plussat: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Miinukset: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Miinukset: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Plussat: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Plussat: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Miinukset: "Boarding was free for all, would've preferred boarding by rows."
Plussat: "I like the lufthansa Flight. The Crew was Amazing."
Miinukset: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Plussat: "- crew was great - food"
Miinukset: "- turbulence - boarding time delayed - tv touch screen"
Plussat: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Miinukset: "None"
Plussat: "Good plane"
Miinukset: "No entertainment on board of the aircraft"
Plussat: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Miinukset: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Plussat: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Miinukset: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Plussat: "the bathrooms - so many and downstairs. smooth flight. plane seat layout - 2-3-2"
Miinukset: "meals were served at odd time but were good. passenger behind me was upset when my chair was leaned back. an extra charge for seat assignment. 30 minutes on the tarmack before take off"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "nothing"
Miinukset: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Plussat: "They know what they're doing!!"
Miinukset: "No complaints at all!"
Miinukset: "Late flight with no explanation for the delay until after boarding left passengers in the dark and in some cases unable to communicate travel changes (when they could have used the airport wifi if notified in a timely manner)."
Plussat: "Crew attitude - so much better than on the indifferent and even hostile US carriers"
Plussat: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Miinukset: "No reading light that I could control."
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Plussat: "Seat was very good. The headrest was conducive to sleeping"
Miinukset: "The crew at the check-in counter was inefficient and gruff. At the boarding gate, there was no one there and no announcements until after the time the plane was scheduled to depart."
Plussat: "Crew was friendly and attentive."
Miinukset: "You have to pay for everything from food to drinks. I get it’s the low cost option but on a 9 hour flight kinda disappointing."
Plussat: "The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines"
Miinukset: "Everything was perfect."
Miinukset: "Check in had an incredibly long line, was booty possible to check in online. Took me over 2 hours to make a connecting flight due to the check in, fortunately I had a long layover but it would have been incredibly stressful if my time was more limited."
Plussat: "I slept"
Miinukset: "They just opened the gates and ran away and let people board. It was CHAOS"
Plussat: "Crew friendly and attentive. Seats in Premium really good."
Miinukset: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Miinukset: "It was perfect! Short flight but the crew very professional- handing over deinks food and even candies!"
Plussat: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Miinukset: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Miinukset: "No email warning me"
Plussat: "Everything except the food!"
Miinukset: "Food"
Plussat: "Boeing 737 ok"
Miinukset: "No food"
Plussat: "The crew was friendly and served us well"
Miinukset: "No functioning entertainment- equipment from the 80’s No ice for beverages Shuttle to the plane in Paris Very cramped Intermittent airconditioning. It was warm for most of the flight I will NOT fly Norwegian again."
Plussat: "Terrible both ways, there and back it was bad."
Miinukset: "No good"
Plussat: "I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful."
Miinukset: "They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!"
Miinukset: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Plussat: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Miinukset: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."
Plussat: "The internet on the airplane!"
Plussat: "Nice plane and nice staff."
Miinukset: "On board everything costs money."
Plussat: "Service and overall experience was outstanding."
Miinukset: "Nothing"
Plussat: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Miinukset: "We were diverted to Dulles because of weather, which is no one' fault, of course. We were assured on the flight that there would be buses ready to take us to New York or accommodation for us if the roads were too dangerous. We went through immigration and were greeted by a resounding silence on the part of Norwegian. No representative, no message, no announcement, no luggage, which we STILL have not received a week later. All efforts to get in touch with Norwegian were fruitless. Never, never, never will I give them my business again."
Plussat: "Short flight."
Miinukset: "No entertainment. No services provided."
Miinukset: "Delayed flight, crew didn’t notify until 45 minutes into the hour we ended up waiting before the doors were closed. Flight arrived 40 minutes later than the arrival time and the lack of urgency in allowing passengers to deplane resulted in me missing my connecting flight. Will never fly with Norwegian again"
Plussat: "Quick flight. Good entertainment Quite spacious Quick boarding."
Miinukset: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."
Plussat: "It was not full...which made extra room for us."
Miinukset: "I wish I had known in advance that there was an option to buy hot food."
Plussat: "The whole crew was friendly and accommodating. One crew member in particular named Javi."
Miinukset: "No food or beverages served. Uncomfortable and squished seating."
Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Plussat: "Good entertainment options on individual screens, where you can also order food"
Miinukset: "They charge for just about EVERYTHING. I was aware that checked luggage was not included in the ticket price so I prepaid for that. But be prepared: even on an 11-hour flight you must also reserve meals (i.e., prepay), or you'll be looking forward to buying from the "snack bar"--$9 for a small sandwich. Other items they charge for: water, earbuds, blankets... Don't even ask if there are free snacks. I'm surprised I wasn't charged for speaking with a crew member (when I could flag one down--good luck with that). They begin "boarding" 2 hours before departure. Why? So you can stand in a long line, no food venues nearby, to then be sequestered in an enclosed waiting area until they condescend to let you on the aircraft (no fee for that, surprisingly). Unless you prepaid another fee for expedited boarding. But if you're a common peasant I suggest taking a different discount airline where they actually care about their customers."
Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"
Plussat: "The boarding experience was excellent."
Miinukset: "No complimentary food or meals."
Plussat: "Almost nothing"
Miinukset: "Flight late by 3 + hours"
Plussat: "Great vehicle - quiet engines, good lighting, good seats. Very good value. Staff was perfectly fine, ignore these other moronic reviews from the snowflakes who feel the need to be treated like royalty"
Miinukset: "Flight was missed and nor kyack or Norwegian air would help me. They both just kept saying it's on the other company to help."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "The baggage policy is a scam and not clear such that the airline over charged us at checki in $130. We of course could have avoided the charge but for the rude attendants at check in."
Miinukset: "The entertainment system and planes are no longer best in class. The entertainment system is a joke and the planes are dirty. The staff on the plane was rude as well."
Miinukset: "Excruciatingly slow loading, taxi and flight."
Plussat: "The 787 is a great plane to be on for long trips. It is comfortable and high tech. Checkin kiosks are easy to use and the app makes checking the details easy."
Plussat: "Very efficient crew, food was great, had wine with my meal at no extra cost! I like The aircraft configuration with the seats, it makes it easier to board the plane."
Miinukset: "Games could be expanded, missed soduko."
Plussat: "Comfortable seats, entertainment, accomadations and that cool tinted window. Got more than what I paid for. Will be flying with them again."
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Low cost (£300) rtn London to Caribbean in January."
Miinukset: "" hours late departing both directions."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Miinukset: "Nothing. It was great."
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Plussat: "Crew were very nice."
Miinukset: "When I saw how close the seats were I almost didn't believe it. This was the least comfortable flight I think I've ever been on. Media selection was decent at best."
Plussat: "the price; one direction was on a very comfortable hour of the day; the human support when my automatic check-up was unsuccessful."
Miinukset: "the other direction was on a very uncomfortable hour; the automatic check-up which didn't work with my passport."
Plussat: "It was a good fly with a great landing I almost didn't feeled it."
Miinukset: "My dislike don't have anything to do with the crew,fly or airline. It was a passenger."
Plussat: "787s are great planes!"
Miinukset: "Surprised the wear and tear of the seats overall, given how 'young' the fleet of Norwegian is!"
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
Fast, good loads in and out, totally worth of price.
Plussat: "i dont like this airline system"
Miinukset: "check in not easy"
Plussat: "Crew were very caring. What amazed me from a proposed flight of 1hr 20, was to and from Dublin a flight time of 50mins. Very good."
Miinukset: "Going with one airline and coming back with Ryanair meant I could only get my boarding pass 2days before flight, rather than the beginning of the whole trip. I tried 6x's on my mph to no avail, day before, got it on a desktop on last day."
Miinukset: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Plussat: "Was reasonably on time"
Miinukset: "Lagguage took for ever to come out."
Plussat: "Fast and easy on time flight from PMO to FCO"
Miinukset: "The area we were put in prior to boarding was just a continuous weaving queue and was quite crowded and stuffy"
Plussat: "No frills, but for a quick trip it was excellent. Lots of leg room"
Plussat: "boarded the plane to find it looking like there had been a kids party. food all over the seats and floors, rubbish under the seats. pilot was barely competent making a harsh fumbling landing"
Miinukset: "disgusting plane"
Plussat: "not a lot"
Miinukset: "I paid for extra legroom in row 2?There isn't any and to radd insult to injury the person next to me had been allocated his seat without paying any more than the basic fare.I spent most of the flight in a vacant standard seat which gave me more leg room than than that which I had paid for.It was a total ripoff."
Plussat: "nothing canin was good"
Miinukset: "Problems with the boarding pass. Personnel rude and totally not helpful."
Miinukset: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Miinukset: "It was not Ryanair... It was KAYAK who fooled us."
Miinukset: "Confusion about checking bags - extra cost for the return journey of the two big bags we’d paid for! Extra cost for our party not to be scattered about the plane (we were) altogether annoying and miserable experience. Will try to avoid Ryanair in future"
Plussat: "Crew were fabulous, boarding on time and was quick and easy."
Miinukset: "Plane was filthy, covered in rubbish, crisps, dirty seats. There were no drinks left to buy as it was the last flight of the day, no milk for tea which wasn't good."
Miinukset: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Plussat: "Cabin staff was polite, the flight was short."
Miinukset: "The check in process is absurd. I did not have a chance to check in on my phone beforehand, so I waited in line to check in at the desk. At my turn, the woman behind the desk was annoyed with me for not checking in and told me I had to go speak with another office (though she did not clarify why) and then come back to her. The airport was small, so lines for check in, security, this other office, and those seeking food were all merged into one large group. This second office didn’t open for another 40 minutes so I was thankful I’d arrived early. Standing in line, those around me all figured out why we were there: this was the line to pay extra fees. Apparently if one doesn’t check in beforehand, there is a fee. Ok, I had a few euros left. Nope, it was €68.20 to check in at the airport desk. I took my receipt and went back to the first line, she printed me a boarding pass and I was able to get through security. The fee to check in at airport was more than the cost of my ticket."
Miinukset: "Missed this flight because a connecting flight was delayed. Tried to rebook 12+ hours in advance but the site/customer service chat and phone all failed."
Plussat: "Nothing. They treat people like animals."
Miinukset: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Plussat: "Legroom was good"
Miinukset: "They sold perfume and lottery tickets when I needed a cup of water."
Plussat: "The crew was friendly and helpful."
Miinukset: "The flight was delayed and even the crew seemed to be getting no information about it. Ryanair did nothing to compensate their passengers for a 2 hour delay."
Plussat: "Nothing"
Miinukset: "Delayed, unable to buy a cup of tea, rude staff. Will never fly with such a shambolic, greedy airline again."
Miinukset: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Plussat: "Crew: cheerful, kind Smooth flight"
Miinukset: "Very crowded conditions at the gate and on board"
Plussat: "Got to my destination eventually"
Miinukset: "Flight was delayed over an hour. No explanation or announcements. Everyone just stood and waited for allto board for an hour. They could have told us why we running late."
Plussat: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Plussat: "Left 15 mins late due to idiots not making the gate on time and luggage having to be found for them and arrived on time in Manchester so well done Ryanair!!"
Plussat: "No panic"
Miinukset: "Bad job with customers. Sorry."
Miinukset: "Priority boarding And disembarkation But had to wait half an hour for the parking people WCP recommended by Ryanair then a 15 Minuit journey to collect the car what a joke This was the only downside of what was a good trip In Poland booked taxi and tours were there waiting for us no waiting around"
Plussat: "The plane was clean, and looked new"
Miinukset: "No space for my legs"
Plussat: "The price. That's about it. The only reason to fly RyanAir"
Miinukset: "Boarding is a joke. Priority Boarding (paid) is a joke. Flight was 90 minutes late departing. Seats are so uncomortable and don't recline. Temperature in airplane was too hot. No overhead storage room so if you are travelling light (small bag) you get penalised and have to sit with it at your feet. Truly not the way to fly for anything more than an hour's flight."
Plussat: "Crew was patient and upbeat."
Miinukset: "Boarding time kept changing. I stood in line from 2:47 until I finally took my seat on the plane at 4:03!! If you are not checking luggage and the plane is full as was the case, you are made to stand in line because only the first 90 carry ons are guaranteed. The heat in the boarding area was unbearable. Then we proceeded to the boarding tunnel where we were made to wait AGAIN in the heat. I felt like a hostage packed into a tin can! Never in 50 years of air travel around the world have I experienced such an inefficient process. I will never fly Ryan Air again."
Plussat: "Nothing."
Miinukset: "In the past, you could accept to be hauled like cattle through the gate, walk to the plane under the rain, sit on a bench, be bother with scratchers, etc. because the cost was really low. Not anymore. Nowadays the generic name should be very-high-cost/service-ratio airlines. They charge you way too much for the same crappy service as always. Bye, bye!"
Plussat: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Miinukset: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Plussat: "We were very happy with boarding the plane. We bought Priority Boarding passes which meant we could get on the aircraft quickly and without fuss. The crew and all the staff we encountered were all very polite and courteous from the staff at checking in to the guys on the plane itself. The seating was comfortable but we were only in the air for an hour or so due to the shortness of the flight. We didn't eat anything on board and didn't really need to be 'entertained' whilst flying mainly due to the short distance that we flew. All in all a very positive experience!"
Miinukset: "I honestly can't fault anything of the flight on both legs of our journey."
Plussat: "Price is cheap. But you get what you pay for."
Miinukset: "They don't tell you the gate number until 30 minutes before your flight departs. Everyone stands infront of the screen waiting for the gate number and then everyone runs to the gate and stands in line for 30 minutes. Ryanair also sometimes has shuttles that will take you to the plane so you have to hop on a bus then get on a plane...it's weird."
Plussat: "Flight sat on the tarmac for two hours before taking off, which turned a 4 hour flight into a 6 hour ordeal with no food or water. A free cup of coffee or bottle of water would have been a nice effort from Ryanair to make up for how far behind schedule they were running. Then the staff spent the entire flight flogging merchandise - drinks, terrible food (even by airline standards), even lottery tickets! Real airlines like Lufthansa and KLM only seem marginally more expensive for travel in Europe, and make air travel infinitely more enjoyable."
Plussat: "exceeded expectations. Service, ease and follow up - top marks"
Miinukset: "Didn't even serve water. Super budget"
Miinukset: "Delayed for boarding the aircraft"
Plussat: "Nothing"
Miinukset: "Worse experience I ever had with an airline in over 45 years of flying. They charge you if you don't check in online but it took me numerous attempts over a couple of days to check in. The website is horrible. I checked a bag online but when I got to the check in they had no record of it and I had to pay extra. If you are not an EU citizen you have to present a printed boarding pass. If you are traveling this can be difficult. That flight was over a half hour late and no explanation was given. It was an almost one hour wait for bags. I will never use this airline again."
Plussat: "For little more you can fly a major airline with seats that recline boarding passes that you don't have to pay to print at the airport ( traveling you often don't have access to printer) ."
