Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Way too small plane to handle hand luggage from full flight.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Miinukset: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"
Plussat: "All good. Very hospitable cabin crew, great service."
Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."
Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."
Plussat: "Good flight, on time, nice crew"
Plussat: "The airplane is great. So much leg space!"
Plussat: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Miinukset: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Plussat: "Decent flight from SFO to HEL, friendly staff ..."
Miinukset: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Plussat: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Plussat: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"
Plussat: "Crew was acceptable but sits terrible"
Miinukset: "Not a comfy flight"
Plussat: "Crew was friendly and efficient."
Miinukset: "Seats were pretty uncomfortable."
Plussat: "The crew was a group of Thai Nationals, and they were very snarky with us, not at all courteous. Maybe they didn't know what customer satisfaction means?"
Miinukset: "Crews more polite and professional."
Plussat: "The boarding process was easy"
Miinukset: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Plussat: "They were friendly and excellent plane"
Plussat: "Plane was a little bit comfortable"
Miinukset: "Feed the passengers, a flight for 8 hour without even water is unbelievable"
Plussat: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Miinukset: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Plussat: "brand new plane, simple check in, good food, nice entertainment, comfy seats"
Miinukset: "Truly, I can't think of anything"
Miinukset: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Miinukset: "Bad! I will defiantly fight for a refund !!!"
Plussat: "The seats were comfortable, and I like the large windows with the tinted glass."
Miinukset: "The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card."
Plussat: "Nothing. Next flight to Vienna was 2 days later and have a flight on Friday I needed to catch so couldn’t wait."
Miinukset: "Not being reimbursed for a flight or a hotel"
Plussat: "No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental"
Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Plussat: "The smoothest flight that I ever had! Thank you Norwegian airlines."
Miinukset: "1) messy boarding process 2) outdated airplane 3) zero entertainment system 4) poor food service"
Plussat: "the price.....new clean plane"
Miinukset: "Customer service...... no clear policy for reservation change . to return one day earlier than originally booked I spent hours to get somebody on the phone and when i got a philippino he put me on hold for the longest time (probably working on a rice field!!) and than told me to buy a new one way ticket. If it is a non changeable tkt......SPELL IT OUT TREMENDOUS PROBLEMS PASSING IMMIGRATION IN EWR. 2 1/2 HOURS IN SEVERAL CONSECUTIVE LINES !!!!!!"
Plussat: "Planes arrived on time, crew helpful, the comforts not so good. I do have to mention that the low super basic fares if you can fly on a backpack allow folks to fly international who really couldn't before. Plane excellent new Boeing 787 but with least comfort economy section seating configuration.. Best ever technology in Greyhound bus comfort. Pay for food and drinks experience via entertainment screen was good but not perfect."
Miinukset: "it felt like the Southwest airlines but 13 hour flights and you had to pay for baggage and water. Their upper end fares allow slightly wider seat, no-cost luggage, food and drinks but you cannot avoid the cattle experience of being bussed from far west LAX terminal to Bradley terminal with economy folks like me. Much better than WOW but trailing everyone else."
Plussat: "Good seats, nice lighting, great air"
Miinukset: "FREEZING cold and very hard to sleep as a result, even with a purchased blanket"
Plussat: "Same as above."
Miinukset: "See previous survey commemt"
Plussat: "There were TVs"
Miinukset: "The process to check in in nyc was unbelievably disorganized, inefficient, and superfluous. The planes were consistently late. thw staff was rude."
Plussat: "It was a nice new plane."
Miinukset: "They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance."
Miinukset: "There were no headphones available for purchase."
Plussat: "The had a good selection of movies and the seats were very comfortable."
Miinukset: "During the flight the aircraft was really cold."
Plussat: "No entertainment provided"
Plussat: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Miinukset: "The flight was full The seats in economy were small"
Plussat: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Miinukset: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Miinukset: "Lavatories broken and smelly, tray table broken."
Plussat: "reasonable upgrade to business class"
Plussat: "Very comfortable for a long 11 hour flight. The crew are always very responsive yet looking for the slightest infraction to correct you for."
Plussat: "Almost nothing"
Miinukset: "Flight late by 3 + hours"
Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"
Miinukset: "Flight delayed almost 3 hours"
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Norwegian is great, all the staff are easy going, helpful and respectful. They want to make it essy for you. It was a brearh of fresh air !! Besides the good flight itself , I like how KAYAK communicates with me, keeping me feel looled after ! I will deffinitelly use KAYAK again in the future, thank you !!"
Miinukset: "there was a 3 hour delay which made the wait with kids tough"
Plussat: "Tablet for entertainment-I liked it"
Miinukset: "Dreamliner nice. I sat in the center seat in the center section. I exited to my right because the guy got up for a minute. Needed to get to my luggage on the left. So I crossed the isle in the emergency exit row. The people sitting there had personal items (shoes, etc) in front of them including a red rolling carry on suitcase. Since this is an emergency exit area, why didn't one of the staff tell these people to move the suitcase. The lady was using the suitcase as an ottoman. I told the stewardess and she did nothing about it. Safety violation?"
Miinukset: "The tickets are extremely unclear as to which airport they depart and arrive at."
Miinukset: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."
Plussat: "Food was great. Entertainment very good - nice choice of movies, games, and information."
Miinukset: "Crew was difficult to understand. Not as warm and friendly as I would expect."
Plussat: "Someone in the boarding area called this airline "cheap and cheerful" but that doesn't convey the fact that it's the 787 Boeing plane with roomy seats. And the flight attendants--of which there are many--are cheerful!"
Plussat: "The flight was smooth and easy."
Miinukset: "The longest wait I have ever seen to get passport reviewed. I am sure people missed their flight. There was no sense of urgency, no information, once I got to the gate the sign said Gate Closed. Luckily they were still boarding but bette, no any communication would have been better."
Plussat: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Miinukset: "I liked the whole experience. I am flying Norwegian again"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "Standard seats. Are very small no leg room. They don't offer any drinks or water. You have pay for every thing. Luggage charge. $15.00 a kilo. After 20kg"
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Plussat: "New, modern plane and great value for a transatlantic flight. Good entertainment options and (for the best part) friendly staff, see below."
Miinukset: "There was a (bearded) supervisor / team leader who felt it necessary to berate on two separate occasions a female & male colleague for things they hadn't done / done properly - in full view of passengers and once whilst serving me coffee. Totally unnecessary & out of order and the reason why I didn't give the staff a 4/5 score! Food was average and boarding quite slow."
Plussat: "Modern plane, decent leg room. Didn't try the food or entertainment, just went to sleep on this red eye flight."
Miinukset: "Air conditioning was very chilly, I wore a sweater to sleep which is very rare for me on a flight."
Plussat: "Love the technology and all the comfort it gave me. From entertainment to ordering food. The grew was great, very attentive and polite. I wish all my future fly's are as good."
Miinukset: "No dislike."