The flight was half an hour late, which is the new normal in Europe. Friendly crew.
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
We booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Except constant choice of pasta and horrible salads, Lufthansa was excellent. Post Covid optimizations a savings don’t work so well. Understand company needs to survive.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Lufthansa‘s Crew was exceptionally polite, helpful, quietly serving food and performing tasks placed on them. I appreciate their professional attitude . I loved getting a pillow and a blanket, which had at other airlines been a problem. Food was served quickly, as well as drinks. Thank you for all the work you do!
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Late boarding"
Plussat: "Everything went as expected, very smooth"
Miinukset: "Lower fare !!"
Plussat: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."
Plussat: "Comfort crew"
Miinukset: "The flight was delayedgoo"
Plussat: "Yes, seat good."
Miinukset: "There were delays and not good food. No veggie option."
Miinukset: "Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Above expectation"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"
Miinukset: "Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it."
Miinukset: "Flight Hamburg to Frankfurt: our children were sitting separately"
Plussat: "Even for such a short flight you still get a small snack and drink."
Plussat: "Bag drop in Hamburg for flight to Frankfurt and then connecting to San Francisco was the quickest I have ever experienced. I think the check in app captures all the info needed so well that when you drop your bag, my passport was checked and that was it. Done in 3 minutes. Flight is only 80 minutes and drink and snack offered."
Miinukset: "No issues"
Plussat: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Miinukset: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"
Miinukset: "We missed the conection flight....."
Miinukset: "flight was 35min late - causing me to rush to make the connecting flight at MUC"
Miinukset: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Plussat: "Short and comfortable flight"
Plussat: "Crew is very nice"
Miinukset: "Overcrowded and late flight"
Miinukset: "Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together."
Plussat: "Caring staff, nice TV screens, good food."
Plussat: "great flight attendants, decent food, on-time arrival. all good."
Plussat: "Food and entertainment"
Miinukset: "Seats were too tight and close together,I think for long flights the leg room should be more even in economy class."
Plussat: "It's an hour so not much can go wrong I guess."
Miinukset: "Nothing. No issues with the flight"
Plussat: "Professional, friendly, helpful staff, especially the Manager at Gates A17 and A18 who helped make sure I got a seat on LH011 after two other, earlier choices I had been put on were cancelled."
Miinukset: "Lufthansa must work on its domestic-to-international hub feeder system, which is unpredictable. E-mails were sent too late to be useful for knowing what was happening to the original LH009, then LH007 flights, both of which were ultimately cancelled, making the connection to LH400 dicey for the FRA to JFK leg of the trip. Telephone or SMS should have been used for faster contact. I had already printed boarding passes for LH009 about 20 hours before flight time and ultimately arrived at HAM two hours before flight time and thought everything was in order. It ultimately was not, and my checked baggage never made it onto the connecting flight."
Plussat: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Miinukset: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Miinukset: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Miinukset: "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"
Miinukset: "Improve the food quality"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "test this test this test this test this test this test this test this test this test this"
Miinukset: "test this test this test this test this test this test this test this"
Miinukset: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."
Plussat: "Thank you so much for having activities for children to keep them entertained."
Miinukset: "The boarding was very disorganized."
Plussat: "On time, good service"
Miinukset: "No food but short flight so it was ok"
Plussat: "One and half hour flight, not much to report."
Plussat: "Nice plane and good crew."
Miinukset: "No complaints."
3.5 hours delay will ruin any day!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Plussat: "Very nice airplane and pleasant crew"
Miinukset: "Nothing. Flight was amazing"
Miinukset: "Klm is the best, even on a 40min they served small breakfast."
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "The service"
Miinukset: "The food."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Plussat: "Left ontime and service was excellent."
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Plussat: "Fabulous trip with friendly, helpful staff"
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "quick and relaxed"
Plussat: "Good multi media access and content"
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Flight was completely on time, The crew was helpful beyond the minimum requirements, and the checked-in luggage arrived almost as soon as we reached the belt. Very nice experience.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
We were 3 minutes late to the gate, along with at least a dozen other people trying to make this connection, but the flight did not wait for us. Awful. We were only late because there was only one person at the security checkpoint, and they checked every bag and every person one by one.
Seats were like bus seats; good food; overall okay.
Plussat: "Consistent SAS quality"
Miinukset: "Drinks expensive"
Miinukset: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Plussat: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "More free meal choices"
Plussat: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Miinukset: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Plussat: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Miinukset: "Have more books available for passengers who want to read."
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Miinukset: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Plussat: "Plenty of room on this flight. The plane was about half full."
Miinukset: "Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh."
Plussat: "No problems. I was satisfied"
Plussat: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Plussat: "Flight arrived on time. No issues."
Miinukset: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Miinukset: "I had a middle seat."
Plussat: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Plussat: "Efficient crew, food served at proper temperatures Good movie selections"
Miinukset: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Miinukset: "No food or even water"
Plussat: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Miinukset: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Miinukset: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Plussat: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Miinukset: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plussat: "Nice staff, comfortable."
Miinukset: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "Good service, pleasant staff."
Plussat: "Efficient processing of passengers onto aircraft."
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Plussat: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Miinukset: "Did not see an option to book a vegetarian meal upfront."
Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"
Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Plussat: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Miinukset: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Water and beer paying"
Plussat: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Plussat: "I was able to sleep most of the flight."
Miinukset: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Plussat: "Smooth flight, friendly crew, food was excellent."
Miinukset: "Seats very cramped"
Miinukset: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Miinukset: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Miinukset: "There wasn't free food but free coffee."
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "Introduce meals even to economy class"
Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plussat: "More leg room"
Miinukset: "Staff Curtsy and overall gestures!!"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Miinukset: "Thé qualité officielle the images"
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Great newer plane, great service!"
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Miinukset: "Too much time spent at boarding. On luggage missing."
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Miinukset: "Great experience"
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Miinukset: "Arrived 5 hours late"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Miinukset: "We were 2h late"
Plussat: "Food, service, comfort"
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "What’s not to like!"
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plussat: "leg space in plane"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"
Plussat: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Miinukset: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Plussat: "Friendly crew, clear information about the delay"
Miinukset: "Chaotic boarding process at CDG and my seat was broken"