Would be nice in red eye flights to have blanket and pillow in first class, all anyone does is sleep
everything was perfect except they did not have enought people working the checkin line, took too much time,
Miinukset: "Having cocktails available on-board"
Plussat: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Miinukset: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Plussat: "Muy buen servicio y puntualidad"
Plussat: "Flight was smooth and amazing"
Plussat: "Customer service as always"
Plussat: "Crew was great, check in was fast. Overall great experience."
Plussat: "Very punctual! We arrived on the exactly time as estimated."
Miinukset: "Very poor snack options"
Plussat: "I never boarding this flight."
Miinukset: "Better communication skills."
Plussat: "Entertainment selection was nice."
Miinukset: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Plussat: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Miinukset: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Plussat: "All was great"
Plussat: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Plussat: "Crew was very nice."
Miinukset: "Long delay with vague explanations why."
Plussat: "low passengers, OK crew"
Miinukset: "crew was a bit cold, but OK"
Plussat: "The gate agent in Medford for delta was awesome"
Plussat: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Miinukset: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Plussat: "Great food and service in first class"
Miinukset: "Water waiting on table on arrival"
Miinukset: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Plussat: "Quick easy flight"
Plussat: "See Below.. Inflight WiFi Entertainment Options"
Miinukset: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Plussat: "Not much, hardly anything"
Miinukset: "The service in First Class, absolutely terrible"
Miinukset: "I checked bag at the gate voluntarily in advance and was able to board zone 1. However, when I got to my destination, I found that a large iten had been removed and was missing. The staff would not help locate or recover it."
Miinukset: "The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good."
Miinukset: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Miinukset: "Dripped on!!!!!!"
Plussat: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Plussat: "Made it out of Detroit that same day! Friendly flight attendants!"
Miinukset: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Plussat: "The movie selection is very good"
Miinukset: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Plussat: "Personnel was friendly and accommodating"
Miinukset: "Delayed half hour and no leg room"
Plussat: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Miinukset: "window seat in back didn't have window"
Miinukset: "I paid for an upgraded seat and it was still very cramped"
Plussat: "Whole thing was easy, plane was nicely updated on the interior"
Plussat: "Free ear phones"
Miinukset: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Plussat: "It was on time"
Miinukset: "Too short of a layover in Atlanta"
Plussat: "That my flight was on time"
Miinukset: "Pretty much everything else about it"
Plussat: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Plussat: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Miinukset: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Plussat: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Miinukset: "There is nothing I didn't like about this flight!!"
Plussat: "At least the plane didn't return to the gate and we departed 7 hours late."
Miinukset: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Miinukset: "Delayed 2.5 hours"
Miinukset: "It enough leg room and I am not tall. I'm 5'5""
Plussat: "Very friendly and accommodating crew"
Miinukset: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Plussat: "Very friendly and efficient. Food was hot and red wine excellent."
Plussat: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Miinukset: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Miinukset: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Plussat: "The crew was good and the flight was smooth."
Miinukset: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Dirty plane. Crumbs all over seat.
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "It was a horrible experience"
Miinukset: "Everything could have been better especially the staff"
Miinukset: "Social distancing"
Miinukset: "Not have 6 hour delays after people have already boarded the plane."
Plussat: "Everything was on time considering the heavy Holidays travels."
Miinukset: "better trained pilots first hard landing in Jamaica"
Miinukset: "Crew was unfriendly and uncaring. Seats were uncomfortable. Liquor cost money. Very surprising for an international flight."
Miinukset: "Bring back the individual TV's"
Plussat: "seats were super comfortable, would fly again."
Plussat: "Flight time, availability on short notice"
Miinukset: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Plussat: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Plussat: "The service"
Miinukset: "The wait"
Plussat: "I like the fact that I finally got home."
Miinukset: "Not be delayed 5 hours."
Miinukset: "If flight wasn't delayed"
Plussat: "Fast flight"
Miinukset: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Miinukset: "Rude staff, not willing to help"
Miinukset: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Plussat: "Crew was very friendly."
Miinukset: "Seatbelt was far too short for someone plus sized."
Plussat: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Miinukset: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Miinukset: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Miinukset: "Our first flight was cancelled due to maintenance issues. We waited several hours for another plane to come, and this flight was cancelled as well due to maintenance. We waited in line for 2 hours to be rerouted and now we can’t go out until tomorrow afternoon. We will miss 2 days of our vacation. Terrible experience"
Plussat: "Best landing I’ve experienced recently!"
Plussat: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
Miinukset: "The bathroom ran out of toilet paper."
Plussat: "Roomy leg room"
Miinukset: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Plussat: "The plane is updated and very comfortable."
Miinukset: "The change in policy of the 1 bag under seat, caught me by surprise."
Miinukset: "Why is coffee such an exorbitant request?"
Plussat: "The flight was equal to AA service I have had on a regular basis."
Plussat: "on-time, very organized, fast checkin"
Miinukset: "cramp leg space"
Plussat: "No drama- always great flying from Long Beach"
Miinukset: "Really wish that there were power adaptors. Landed with a dead battery."
Plussat: "Almost on time"
Miinukset: "Boarding process, PA system volume very low at PHX"
Plussat: "Quick boarding and taxi. On and off the flight seemlessly."
Plussat: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Miinukset: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Plussat: "Got me to destination, I slept the whole way."
Miinukset: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Plussat: "The stewardess was nice enough to give me water with my gingerale"
Miinukset: "We didn't take off until 3 hours after scheduled, and we're forced to watch ads on the overhead monitors for most of the flight. I was not impressed. Poor communication from the pilot."
Miinukset: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Plussat: "Good service, good snacks/lunch"
Miinukset: "Really old plane,9 hour flight should be something newer and nicer"
Miinukset: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Plussat: "Pleasant staff, clean passenger lounge and plane cabin"
Miinukset: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Plussat: "Nice airplane, it appeared pretty new. Everything was clean."
Miinukset: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Miinukset: "Plane delayed, had to switch to new plane which was after two hours"
Plussat: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Plussat: "i have to pay $90 for my seat"
Plussat: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Miinukset: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Miinukset: "Flight was delayed 4 hours. Communication from AA on flight status was poor to non-existent."
Miinukset: "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"