Etsi halvat lennot välille Lontoo London City lentoasema - Helsinki-Vantaan lentoasema (LCY - HEL)

Plussat: Face recognition was amazing

Miinukset: Too hot on plane

Plussat: Flying with KLM is a pleasure

Plussat: punctuality of boarding and flight time

Miinukset: attitude of crew in business class: no sense of true hospitality

Plussat: The staff tried to help me when it was evident we would not arrive on time

Miinukset: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Plussat: Food and service were phenomenal, and the seats were very comfortable.

Miinukset: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.

Plussat: Relatively fast flight

Miinukset: No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate.

Plussat: Airbus seats, n/a considering short flight

Miinukset: Some staff ignored us in our isle

Plussat: The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK.

Miinukset: The vegetarian meal was just fair. The plane was small and bathrooms options limited

Miinukset: Still waiting to board after missing this connection had to be booked on another airline

Miinukset: Very slow service at checkin, was not even available when I arrived at the airport

Plussat: Flying with KLM is a pleasure

Plussat: punctuality of boarding and flight time

Miinukset: attitude of crew in business class: no sense of true hospitality

Plussat: The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!

Plussat: Relatively fast flight

Miinukset: No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate.

Plussat: The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK.

Miinukset: The vegetarian meal was just fair. The plane was small and bathrooms options limited

Plussat: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.

Miinukset: having to come back from vacation!!

Plussat: Great service

Plussat: Flying with KLM is a pleasure

Plussat: Shirt flight but well catered, boarding was efficient and quick.

Miinukset: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside

Miinukset: Very slow service at checkin, was not even available when I arrived at the airport

Plussat: The staff tried to help me when it was evident we would not arrive on time

Miinukset: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Plussat: punctuality of boarding and flight time

Miinukset: attitude of crew in business class: no sense of true hospitality

Miinukset: Still waiting to board after missing this connection had to be booked on another airline

Plussat: Staff very pleasant

Miinukset: Evening snack was not the greatest breakfast was pretty food

Miinukset: Still waiting to board after missing this connection had to be booked on another airline

Plussat: Very friendly and helpful crew.

Plussat: The staff tried to help me when it was evident we would not arrive on time

Miinukset: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Miinukset: Very slow service at checkin, was not even available when I arrived at the airport

Plussat: I liked the part of entertainment, bunch of free movies we could watch

Miinukset: the Meals. It could have been perfect when there was other options than vegetarian.

Plussat: Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration.

Miinukset: Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh.

Plussat: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.

Miinukset: having to come back from vacation!!

Plussat: Airbus seats, n/a considering short flight

Miinukset: Some staff ignored us in our isle

Plussat: Very friendly and helpful crew.

Plussat: Flying with KLM is a pleasure

Plussat: Staff very pleasant

Miinukset: Evening snack was not the greatest breakfast was pretty food

Plussat: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out

Miinukset: Boarding was chaotic and congested with not much information or order.

Plussat: Relatively fast flight

Miinukset: No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate.

Plussat: Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration.

Miinukset: Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh.

Plussat: Food and service were phenomenal, and the seats were very comfortable.

Miinukset: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.

Plussat: The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK.

Miinukset: The vegetarian meal was just fair. The plane was small and bathrooms options limited

Plussat: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out

Miinukset: Boarding was chaotic and congested with not much information or order.

Plussat: Flying with KLM is a pleasure

Miinukset: Still waiting to board after missing this connection had to be booked on another airline

Plussat: Shirt flight but well catered, boarding was efficient and quick.

Miinukset: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside

Plussat: Food and service were phenomenal, and the seats were very comfortable.

Miinukset: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.

Plussat: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.

Miinukset: having to come back from vacation!!

Plussat: The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK.

Miinukset: The vegetarian meal was just fair. The plane was small and bathrooms options limited

Plussat: Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable.

Miinukset: Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible.