The only problem always with Wizz air is: “late”. Either it's the departure or it's the arrive, they're always late.
The flight was too late so we couldn’t take it and lost our whole money. The risk not to get the next flight in Belgrade was too high. There was no other fly in Belgrade, so we stayed in Germany and bought for 500€ flights for today evening.
I received an email that the flight would be delayed for few hours. For that reason I arrived only one hour later from the original departure, still 3 hours before. The check in was closed and I was able to bring my big suitcase at the gate instead. I already paid 90 euros for that as a part of my initial reservation . At the gate I had to pay additional 65 euros. I will never again fly with Wizzair.
The flight was 3 hours late 🤯
Two hours late as usual. Wizz Air is the worst airline in Europe
I like your spacious seat where you can sit comfortably and stretch your feet. For some passengers like me I most often prefer my wife to sit by me which would have not been possible but for a kind fellow passenger who offered her seat and ato to wise Waitress who convinced her. Do you extend your services to Liberia, West Africa? If so, my wife and I would like to book in October for Monrovia, Liberia, West Africa
It was delayed for borderline and flying
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The crew was exceptionally kind. Communication in terms of gate changes could be better
Plussat: "Crew were very professional"
Miinukset: "The seats"
Plussat: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Miinukset: "- on board WiFi -"
Miinukset: "Gate announcement was only a few minutes before cut off!!"
Miinukset: "Larger leg room"
Miinukset: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Miinukset: "Not having a 3+ hours take off delay"
Plussat: "Absolutely nothing"
Miinukset: "All was fine"
Plussat: "crew and boarding was nice"
Miinukset: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Plussat: "We landed"
Miinukset: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Miinukset: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Plussat: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Miinukset: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Plussat: "Service, smiling and attention to details."
Miinukset: "No kosher food."
Plussat: "Easy to book. Comfortable flight."
Miinukset: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Miinukset: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Plussat: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Miinukset: "Everything was good"
Plussat: "Everything was on time, no delays. Polite crue. Easy boarding."
Miinukset: "The seats are not comfortable at all"
Plussat: "Pilot flew well Cup Noodles available to buy"
Miinukset: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Plussat: "Excellent pilot"
Plussat: "Cheap fare"
Miinukset: "No entertainment"
Miinukset: "It a good option, a good price, i will fly again"
Plussat: "Standard service , even was late come almost in time"
Miinukset: "Was a bit late"
Plussat: "The crew are always lovely,very professional,helpful and make us feel welcome"
Miinukset: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Miinukset: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Plussat: "Super easy online check-in, comfortable plane, lovely crew"
Miinukset: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Plussat: "Cheap flights and convenient airport"
Miinukset: "Seats uncomfortable and hot"
Plussat: "Crew were friendly! The app for the journey is good."
Miinukset: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Plussat: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Miinukset: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Plussat: "NOTHING! !!! VERY POOR wizz air!!"
Miinukset: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Plussat: "nice servers"
Miinukset: "no kosher food for free"
Plussat: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Miinukset: "The flight departed around half an hour late."
Miinukset: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Plussat: "It was quite good at boarding, quick and efficient (from/to)."
Miinukset: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Plussat: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Miinukset: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Plussat: "Non stop"
Miinukset: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Plussat: "Actual in-air flying experience was smooth."
Miinukset: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Plussat: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Miinukset: "Boarding involved a long wait standing on the tarmac in the sun."