Miinukset: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Plussat: "Clean, comfortable, empty middle seats. Good movie selection."
Miinukset: "Snacks lacked variety and nutritional value."
Plussat: "Crew was great"
Miinukset: "We had to go back to the gate to correct an interior light problem."
Miinukset: "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
Plussat: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Miinukset: "No US carrier seems able to master smooth boarding without standing waits."
Miinukset: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Plussat: "The crew was really nice! They were very energetic!"
Miinukset: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Plussat: "Crew was awesome. Very friendly."
Miinukset: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Miinukset: "No charging outlet."
Plussat: "Good flight in air"
Plussat: "Flight attendants were very friendly."
Miinukset: "At least free water"
Plussat: "The flight was smooth and the crew was very professional"
Miinukset: "Have wifi available"
Miinukset: "Late arrival"
Plussat: "On time"
Plussat: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Miinukset: "First time I've experienced a boarding procedure that seemed disorganized."
Miinukset: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Plussat: "Professional appearance of flight staff accommodating and sincete"
Miinukset: "The flight dely 1 hour"
Plussat: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Miinukset: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Plussat: "The professionalism of staff"
Plussat: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Plussat: "drink carts came around twice"
Miinukset: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Plussat: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Miinukset: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Plussat: "Good customer service"
Plussat: "Crew was curious and quick to think of alternative solutions."
Miinukset: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Plussat: "Was able to comfortably sleep the whole trip back."
Miinukset: "Nothing, just filling this in to continue........."
Plussat: "The best service"
Miinukset: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Miinukset: "I liked it all"
Plussat: "Smooth, easy, still long"
Miinukset: "Still long"
Plussat: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Plussat: "Very professionals"
Miinukset: "Connecting already departed. Scheduled on the next flight."
Miinukset: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Plussat: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Miinukset: "Very tightly packed; minimal comfort for the flight."
Plussat: "Food was good, I had the fruit & cheese plate. Very good. I had a wheelchair so she took me directly to the doorway of the plane. Very nice young lady from West Africa. Nice selection of recent movie releases."
Miinukset: "My seat would not recline. Uncomfortable for such a long flight."
Plussat: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Miinukset: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Plussat: "Left on time, arrived early. Good free movie and TV show selection."
Miinukset: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Plussat: "Seats are crowded together, nowhere to move, no storage, reclined seat is in your face for 10 hrs!"
Miinukset: "The plane, the seats the food"
Plussat: "Friendly crew, ok seats"
Miinukset: "Was not possible to even request a coffee"
Plussat: "Seamless uneventful flight."
Plussat: "Gate crew did a good job, passed out snacks and drinks with delay"
Miinukset: "Lot's of upset people worrying about connections"
Miinukset: "Due to last minute and absurd changes made to my itinerary by Delta, i was not on this flight."
Plussat: "It was a really good experience. The crew was kind, friendly and happy. The entertainment was amazing. It was my first time in Delta but no the last one."
This flight was a very reasonable temperature. Other transcontinental flights recently have been ridiculously frigid. Thank you for a comfortable temperature. Food was good, too.
Flight was delayed , plane was super small and didn’t have a toilet accessible at the front of plane
Literally don’t even give you pretzels or peanuts on an intl flight?
Plussat: "Easy upgrade"
Miinukset: "E145 don’t have room for carry on. Instead of people having to wait at exit of plane. Tell them well a head like when booking check your bag and make that one free. It goes to the same place right?"
Plussat: "the crew was nice"
Miinukset: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Plussat: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Miinukset: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Plussat: "Very friendly crew."
Miinukset: "This is a small airplane. I would like to see United insist that people check large bags."
Plussat: "It’s existance. Informative capt."
Miinukset: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Miinukset: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Miinukset: "3 hour mechanical delay"
Plussat: "An early departure!"
Plussat: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Miinukset: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Miinukset: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Miinukset: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Plussat: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Miinukset: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Plussat: "First time first class flyer. It was great!"
Miinukset: "Being separated from my wife in seating when we booked before others that we talked to!"
Plussat: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Miinukset: "No food options. No free food"
Miinukset: "Really awful, disorganized and unapologetic."
Plussat: "Got through sucurity ar PNR barely in time to make flight."
Miinukset: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Miinukset: "I could not hear the flight attendant's announcements."
Plussat: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Miinukset: "See above"
Plussat: "Arrived early"
Miinukset: "The plane dropped during decent."
Miinukset: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Plussat: "The flight was ok."
Miinukset: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Plussat: "Flight did not happen"
Plussat: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Miinukset: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Plussat: "Not a single thing!"
Miinukset: "Arrived late"
Miinukset: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Plussat: "The crew was nice and the area was clean."
Miinukset: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Plussat: "United does a great job! Happy to still have a little snack, and a comp beverage."
Miinukset: "Only thing seriously missing is the free music channels, and on this flight, not even any free personal device entertainment."
Miinukset: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Miinukset: "It was a very small plane and the air must have not been working because it was very hot and uncomfortable"
Plussat: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Miinukset: "The confusion caused by lack of direction from the staff."
Plussat: "Crew was friendly."
Miinukset: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Miinukset: "Seating next to the bathroom is gross"
Plussat: "Friendly and polite! Crew."
Miinukset: "Middle seat. Space too small."
Miinukset: "My flight from Seoul to Portland, OR was cancelled. They made us wait on the plane for 5 hours trying to reboot the plane and could not let us off during it due to customs which is understandable. However the process of rebooking the flight was a nightmare. I waited in line to rebook for 4 hours. They flew me to Japan, then to Denver and then to Portland without any seat reservations. They didnt want to provide any customer service or upgrades. It took me 48 hours to get back home. The flight attendants were also rude on both legs home. All in all, I would never recommend United for international or domestic flights. They have poor customer service and their planes are always delayed."
Plussat: "Couldn't really figure out your Wi-Fi system so I just read a book"
Miinukset: "It's not really easy to set up your Wi-Fi system through the United app"
Plussat: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Miinukset: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Plussat: "That I got a refund, although that should be a given"
Miinukset: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Plussat: "made good time."
Miinukset: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Miinukset: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Miinukset: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Miinukset: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Miinukset: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Miinukset: "Tooooo small"