Miinukset: "Comfort mostly"
Plussat: "Although economy, it was pleasant and okay"
Miinukset: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Plussat: "The crew. The punctuality."
Miinukset: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Miinukset: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"
Plussat: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Miinukset: "I expected more from airlines lake Austrian."
Plussat: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Miinukset: "I really expected more from Austrian airlines."
Plussat: "The crew"
Plussat: "The crew was friendly and particularly one of the girls was always giving her best"
Plussat: "Leg room was good. I am 6ft 2in"
Miinukset: "Seat bottom could have been better. I have a honey bottom"
Plussat: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Miinukset: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Miinukset: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Plussat: "Food and workers were great"
Plussat: "That we landed in the end"
Miinukset: "More communication to passengers when there are so big delays (almost 2 hours)"
Plussat: "The crews are very polite."
Plussat: "Service was outstanding!"
Plussat: "Landing was a disaster"
Miinukset: "lost connection"
Plussat: "food was great. Slightly cold in cabin."
Miinukset: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plussat: "On time"
Miinukset: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Plussat: "continium of previous service provided"
Plussat: "Flight on time"
Miinukset: "nothing I can think of"
Miinukset: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Plussat: "It was perfect, very few people, great service"
Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Plussat: "Nothing special."
Miinukset: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Miinukset: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Plussat: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Miinukset: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Plussat: "Despite airport issues, we took off quickly and all went well. No complaints"
Miinukset: "No problems."
Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."
Plussat: "Everything was excellent!"
Miinukset: "The vegetarian meal was OK"
Plussat: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Miinukset: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Plussat: "We arrived on time"
Miinukset: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Plussat: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Plussat: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Miinukset: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Plussat: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Miinukset: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Plussat: "Right on schedule!!"
Plussat: "No unnecessary waiting. Excellent service!!!"
Miinukset: "The delay in take-off"
Plussat: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Miinukset: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Plussat: "Salzburg airport connection first leg flight"
Plussat: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Plussat: "The staff on the airplane was excellent, very friendly and accommodating."
Miinukset: "all the boarding and ticket agents were less then helpful and made me check a bag that has always fit on international flights. $100 later and no explanation as to why I had to check it. Gate agents were rude and couldn't answer basic questions."
Miinukset: "Honesty regarding extra charges for baggage and meals"
Plussat: "Free wifi"
Miinukset: "more movies, not enough selection"
Plussat: "Nothing was well done."
Miinukset: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Plussat: "Efficient boarding"
Miinukset: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."
Plussat: "Nice airplane"
Miinukset: "Crew talking laughing loudly for a long time in galley and making excessive banging noice"
Plussat: "Crew was wonderful."
Miinukset: "Freezing cold. Entertainment was limited. Airplane food is what it is."
Plussat: "I slept"
Miinukset: "They just opened the gates and ran away and let people board. It was CHAOS"
Miinukset: "$100 PER BAG !?!?! WHAT A JOKE"
Miinukset: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Miinukset: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Plussat: "Comfort of the dreamliner and feeling safe to fly."
Miinukset: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Plussat: "All personnel very nice and helpful, for the most part."
Miinukset: "No wifi on a new plane? Unacceptable and would cause me not to fly Norwegian Air again. Seat room was barely acceptable for an 8 hour flight. Really not comfortable. Also, the prices for food were outrageous. Our flight TO EUROPE was delayed for well over an hour due to an equipment problem. You can do better!"
Plussat: "The only male flight attendant was very helpful and polite."
Miinukset: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Plussat: "Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane"
Miinukset: "Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch."
Miinukset: "Service, it was a cheap flight and a shitty flight"
Plussat: "Exclent service"
Plussat: "Worst boarding- extremely disorganized No food or beverage at all for my 8!hr Trans Atlantic flight Most uncomfortable seats I’ve ever experienced"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "I loved the service of the crew and the entertainment provided on the flight. Being all new aircrafts the flights have all been very comfortable."
Miinukset: "It took way too long to board, seemed unorganized with lines forming everywhere and no formal instruction. We landed 30min early but had to wait while taxiing to gate for almost an hour. Took almost another hour to get bags released onto baggage claim. Was an incredible inconvenience as I missed my connecting flight because of the delays"
Plussat: "Boarding was pretty easy"
Miinukset: "If you do pay you don’t get offered a drink. Charge €80 for a bag didn’t tell you how much before sending you up to pay holding you boarding pass hostage. They increased that from €50 because of the summer."
Plussat: "The seats the leg room"
Miinukset: "The entertainment was all old stuff Boarding was delayed and the check in area was not really very well set up you had to take your bags once checked in to another area whilst manoeuvring round people"
Plussat: "Flight on time"
Miinukset: "No food or pillow.comforter even long flight and everything is on sell"
Miinukset: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"
Plussat: "Tasty meals. Excellent flight crew."
Miinukset: "Late to board with very little updates as we waited. Crammed into a tight gate with poor system to line people up to board. An obtrusive secondary screening in which no seating was provided as they request you remove shoes."
Plussat: "The window technology"
Miinukset: "Not enough free water available"
Plussat: "I can't tell you what I liked because I never made the flight due to my first flight being delayed by a full day."
Miinukset: "Everything because I never made the flight because of a delayed and cancelled first flight."
Plussat: "Barcelona didn't tell us our flight was delayed until an hour after we were supposed to take off. At least have the decency to let us know in case we have to make other plans."
Plussat: "Boeing 787"
Miinukset: "No music for entertainment."
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Miinukset: "Hot pile of garbage of an airlines. Charge you for everything - food (which is still gross), bags over 10kg. Newish plane but seats on top of each other in economy."
Plussat: "The price The good humored and gracious staff The on-time attitude"
Miinukset: "Seats too small Deli mediocre"
Plussat: "reasonable upgrade to business class"
Plussat: "Value , clean plane , food was fine, seats tight but comfortable, plenty overhead storage and accesible."
Miinukset: "Crew was very business like but not at all pleasant. One particular crew member seemed to take her very bad mood out on the passengers and completely ruined the trip. Almost smashed a passenger with a clean up cart and didn't even apologize just kept going."
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Plussat: "Everything was just simply perfect. From leaving on time and arriving an hour earlier to London. Food was delicious and taking off n landing just speculation. Amazing airline, will def fly with them Again."
Plussat: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Miinukset: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Great service & good food."
Miinukset: "Boarding announcements were done 1.5 hrs before flight time & gates had not opened. they made us sit at the gates for 30mints."
Plussat: "Dreamliner was great, smoothest flight I've ever been on."
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "On time and very nice attendants very clean cabins"
Plussat: "new plane, decent leg room"
Miinukset: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "Everything was great- Flight was clean and Comfortable even at economy class. New Dreamliner 787 Air Craft Friendly Crew Best Flight in a long time"
Miinukset: "Food was not great as they tried their minimum on this."
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Plussat: "Amazing crew, comfy flight, good movies, time flew"
Plussat: "Good value, well organised budget flight"
El embarque y el vuelo bien. Los asientos incómodos, no se pueden reclinar y no tienen apoyo para la cabeza. Toda la comida, bebida o aperitivos hay que pagarlos aparte.
L'avion a eu presque 2h de retard et nous avons été enfermé dans l'avion pendant les 1h50 sans un verre d'eau et avec très peu de ventilation alors que nous devions porter des masques. C'était inhumain et inadmissible. Ils savaient que l'avion ne pouvait pas partir tout de suite (ils avaient annoncé 2h de retard), pourtant ils choisissent de nous faire entrer dans l'avion. Nous avions très peu d'informations et aucune information sur le pourquoi du retard. C'est une expérience que je ne souhaite pas renouveler.
This is a cheat. You toke money from me but you didn't give us my ticket. When we reached the airport security said I don't have any flight booking while I had booked a ticket and your careless behavior I have to get another flight. Gave me back my money or I'll do a police case.
Demoramos más de 40 minutos en poder desembarcar del avión
Lots of space in the airplane, Crew is good. Plane delayed by an hour, I took the early morning in purpose to avoid these problems.
Miinukset: "Smelled badly of fuel"
Plussat: "The crew seemed very nice."
Miinukset: "The flight could have been on time."
Plussat: "we landed safely"
Miinukset: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Miinukset: "Carry on policy is ridiculous"
Plussat: "We made it to Barcelona."
Miinukset: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Plussat: "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Miinukset: "A bit more courtesy with passengers"
Plussat: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Plussat: "It was a very efficient flight. On time"
Miinukset: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Plussat: "Plane looks new and clean."
Miinukset: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Plussat: "Trying to be the worlds worst airline. They get my vote. With totally mixed up gates many missed flight. Airline didn’t care"
Plussat: "Everything except luggage handling."
Miinukset: "New luggage came off plane in pieces."
Plussat: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Miinukset: "Seats are like deck chairs with no leg room"
Plussat: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Miinukset: "Delayed flight that was a connection and nearly missed my next flight"
Miinukset: "Thr flight was delayed by 2 hours"
Plussat: "The plane was clean and comfortable"
Miinukset: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Plussat: "Aircraft cabin comfornand cleanliness"
Miinukset: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Plussat: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Miinukset: "Late boarding due to some crew late."
Plussat: "Easy boarding and smooth flight."
Plussat: "No issues with flight or crew"
Plussat: "Difficult to say, probably just returning home"
Miinukset: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Plussat: "clean aircraft"
Miinukset: "all good"
Plussat: "The personnel was pretty nice and we arrived on time."
Miinukset: "I have never been on a plane that crowded, there is not an inch to breath..."
Miinukset: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Plussat: "The boarding and flight was at the right time."
Miinukset: "The confort is very bad. So small the space for the legs"
Miinukset: "Cancellations and delays over and over again. Will not be using them again."
Plussat: "Spacious, punctual, friendly"
Miinukset: "seats were awful-- very thin cushioning"
Plussat: "Not one thing"
Miinukset: "The airline staff from check-in to dismissal were a big mess. No info, no help upon cancellation....Nothing."
Plussat: "Good crew, Lovely flight"
Miinukset: "Slight delay but wasn't a big problem"
Plussat: "Everything , we loved !! The crew was amazing, always eager to serve and help, the food was good and the timing was perfect!!! :)"
Plussat: "On time"
Miinukset: "Lazy steward talking and the toilet were he was standing next to had all water"
Plussat: "Stewardess great and so too wheelchair provider"
Miinukset: "Charging possible only in first three riws"
Plussat: "Quick and easy all the way."
Plussat: "On time, no charge for checked bag, easy & pleasant."
Miinukset: "Flights were delayed"
Plussat: "Don't know I slept."
Miinukset: "They were get 6th disorganized at check in and boarding."
Miinukset: "Very cramped. No leg room. No seat pockets."
Plussat: "Having the people who are at the back of the plane load first made it so much more efficient"
Plussat: "Friendly service -- free gate check, and a free upgrade so that my partner and I could sit together :D"
Plussat: "brand new plane - very clean"
Plussat: "Product is clean and cheery. Staff are nice."
Miinukset: "Have to purchase everything, including water. Luggage fees are too high - shouldn't exist now that fuel is cheap anyway. Half of plane was empty for "weight balancing" while rest of us stuffed like sausages in all rows ahead of those. Boarding is a mess - takes way too long and is not organized."
1 hour late even before take off
The fly was delay 2 hours that was horrible
Fast, good loads in and out, totally worth of price.
Miinukset: "Really rude staff member getting people through to plane. Food I ordered came to me as something totally different because they had run out of what I ordered they didn’t ask me if I wanted it instead so had to refuse it as I can’t eat cheese so I ended up going without."
Plussat: "Nothing really stood out"
Miinukset: "Rude air hostess who was ignoring us in particularli where I was nearly fainting"
Plussat: "Fast process when we landed and staff were really good - patient and friendly (on the flight)"
Miinukset: "Priority queue was the longest! Had to help mother with baby and pram down stairs to bus for flight. Feel they should have been given help and real priority"
Plussat: "Flight was on time"
Miinukset: "Boarding should have been smoother."
Miinukset: "Delayed flight should have been 9.30pm 2hr delay!!!"
Plussat: "Lack of info on cabin baggage until the gate. Embarrassing situation of having to pay for the excess baggage."
Miinukset: "Better information about baggage pre fight and more polite staff."
Plussat: "The flight was all good and even though the flight was delayed, they did a quick turnaround and took off as quickly as possible."
Miinukset: "Why do Ryanair only release their return tickets two days before flying? If they released them at the same time as flying out then it would be easy to get printing facilities."
Plussat: "Crew/ fast flight"
Miinukset: "La aeromoza , poco educada. Las del boarding me cobraron una maleta cuando en el check in nunca me avisaron, ni dieron la opción, de hecho a cada pregunta nuestra tuvieron que acudir a la encargada, todos principiantes, y eso significó que yo tuviese que pagar 20 euros por una cartera de mano."
Plussat: "Some of the staff were nice"
Miinukset: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Miinukset: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
Plussat: "Quick and efficient staff."
Miinukset: "Whole. Families split up , inc young children, one group of ten spread all round the plan. Just two of us me row 27 better half row 8 ! Only Jet 2 do this too to punish you for not paying to sit together."
Plussat: "Liverpool airport, flight"
Miinukset: "Service from ground staff in Palma Being charged twice for our bags. Paid £200 for 2 bags instead of £100. Will never fly Ryan air again."
Miinukset: "20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters."
Miinukset: "Everything cost money. They were late both flights. The seats didn’t recline. There was no communication for the boarding. It cost $100 each way for bags. It cost $24 to print out your boarding pass if you did it at the airport. Water even cost money. No pocket on the seat backs to put stuff in. Bags took forever to get."
Miinukset: "30 min Delay - boarding 1 hour day on the tarmac before take off 30 min Delay - disembarking 2hr delay - getting our bags off Zero information throughout"
Miinukset: "How rude the crew members were and unhelpful."
Miinukset: "Landing was shockingly scary, staff not so friendly, seats were dirty"
Plussat: "Food was hot and tasty."
Miinukset: "Near 2 hour delay."
Miinukset: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Plussat: "No si Long Time in prepratives"
Plussat: "Clean and efficient with good staff."
Miinukset: "Why do I have to sit with other people whom have been purposely separated from their wives family & friends ? I know the answer because Ryanair have now adopted the Jet2’s system of ensuring although you book together you definitely won’t seat together! ( Unless you pay the premium to sit side by side as 99% of the worlds airlines do as a matter of course!)."
Plussat: "Passengers and crew were nice. The basic price is ok, but many people buy "extras" like "privileged" boarding, and seats next to friends/relatives, so not so cheap overall."
Miinukset: "I don't understand Ryanair policy on random seat assignment. It delays boarding while passengers negotiate on swapping seats. I guess it's just a cynical ploy to extract more money, like the privileged boarding scam. In Palma, the departure board went from Delayed to Boarding without any announcements. The plane was late arriving and the crew blamed the ground staff. The ground staff were certainly slow coming to the plane at Stansted. I wonder if they are disenchanted with Ryanair too. We will actively avoid Ryanair where possible, and advise others to do so."
Miinukset: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Miinukset: "there is no line up or organization to people getting on and off, everyone rushes to be first."
Plussat: "price and on time"
Miinukset: "carry on luggage put in hold"
Miinukset: "Ryanair boarded the plane only for us to be stuck inside a dirty stinky tunnel with no plane at the end of it. Crying children, moaning kids, no air conditioning, for about 1.5 hours. Ryanair as a company KNEW they'd be delayed, yet they board us into a disgusting tunnel to sit on the floor with no toilets no water nothing. We then board but at this point I was deathly ill and Ryanair didn't take care of us at all with any free refreshments like they should have for being late. Disgusting service. Won't be flying with them ever again this happens way too often."
Plussat: "I didn't like much"
Miinukset: "the crew did not know anything, not even how to check in a flight"
Miinukset: "The plane arrived in Palma late, the gate was changed twice, we were told before boarding that there are no drinks on board and that we should buy drinks before boarding in the nearby shops. The plane took of with more than 70min delay. Announcements from the crew were not understandable, After landing in Stansted, the gate was not ready (due to the ground crew again) and we had to wait 10min before the gate. Luggage took forever."
Plussat: "A very average flight, cannot complain. the newer mod seats made so much more room on the plane."
Miinukset: "When you buy tickets as a collective and check in with plenty of notice; it's an absolute disgrace to charge to sit next to your travelling partner. Ryanair going out of there way again to rinse there customers for every penny."
Miinukset: "I'm a frequent flyer. This was my first and last flight with Ryanair. It started at the check in desk. The flight cost me 140 euros plus an additional 50 euros because I didn't check in online. I never check in. Ever. For any of my domestic or national flights. Never. after reading my itinerary email it did state to check in online but failed to mention there would be a penalty if not done. What's the point of a ticket agent when they can't give me my purchased ticket? I have to pay you to give me my ticket !!! Ridiculous! Than I get to the gate and I don't have a seat number because the computer said "full" . I get into the plane. It's delayed 2 hours. We are sitting there in our seats and a passenger 2 rows behind me starts screaming because a cockroach flew into her hair (flight attendants did nothing did not Do anything to help her as she was frightened she was about 11 years old). The floors were a mess. Food, wrappers and crumbs all over the floor. Might explain the cockroach. The air was blasting colder than any flight I have ever been on and I fly a lot. Horrible. I wish I never flew with them."
Plussat: "I found the bright yellow advertising obnoxious. I didn't like the hard core sell of products on board. There were a ton of kids on board and it was loud but that can't be helped."
Plussat: "Free magazines, easy to bring luggage on board"
Miinukset: "It was so hot, we were sick. They kept trying to sell perfume! We all had headaches!"
Miinukset: "forgetful staff caused delay in food service and delay in the flight at the departure airport for 50 mins"
Miinukset: "The staff on the ground was incredibly rude and dismissive. They were so offensive and racist toward us that we decided to fly a different airline. I have never been treated like this in my life. I understand Europeans are different but they just assumed my wife and I did not speak Spanish and were saying racist things about us just because we are African American. Maybe they had never seen a black person before? Incredible. When I called them out on it in Spanish (which I DO speak) te girl helping us HID her badge so I could not write down her name!! Then "left to go on break" she was so embarrassed. I will never fly Ryanair again and will relate this story to anyone thinking of flying them."
Plussat: "I felt comfortable even though seats were a bare minimum. Worth the lower price."
Miinukset: "i didn't know that I could have carry-ons if they fit in little airport blue box. This is a key incentive to choose Ryanair over a competitor."
Plussat: "Early arrival."
Plussat: "No help. From crew regarding fees for one kilo overage. I will never use this airline again"
Plussat: "The staff & crew on the Ryanair flights I take are kind, caring and very professional. I am a regular flyer Thank you Ryanair Also I need to use OCS in both Palma & Dublin they are super! This makes my traveling so much easier and relaxing."
Plussat: "As always, Ryanair tends to be pretty diligent on boarding by rushing people to the plane. No delays, we boarded ahead of time and arrived on time to destination. Their routes and destinations are convenient most of the time."
Miinukset: "There was no priority boarding at the Palma airport. We boarded like the rest of passengers, even when paying for the ¨privilege¨. And they made us board and wait in a line 20 minutes before the official boarding time. While checking our bag, it had one kilo overweight, and at the desk, they made us take things out of the suitcase and put it in our hand luggage. Making us do that for one kilo overweight is ridiculous."
Plussat: "Early arrival. Very friendly crew which is not always the case with ryanair."
Plussat: "Good aspect of flight: was inexpensive."
Miinukset: "This is my first flight on Ryanair. The seats are uncomfortable, stuck straight upright and cannot be reclined. Very jammed together seating. The low cost encourages family flying, so there is much more than the usual amount of howling babies--in particular, one directly behind us who howled like a banshee for about a third of the 2 1/2 hour flight. The charge to check a bag was quite high. I was on Ryanair because we were flying with relatives who already had booked this flight. In future I will avoid Ryanair. I'm willing to pay for a modicum of comfort."
Miinukset: "I can't believe that I had to pay 45 euros per ticket because I didn't check in 2 hours before. I had no internet access and it sucked having to pay this amount. When I booked the ticket it should have highlighted that I needed to checkin before else it would cost me 45 euros more!!! I am completely turne OFF by Ryanair!! I travel extensively and this is the first airline that I had rip me off"