Turkish Airlines canceled our flight two days in a row. We suspect malpractice. Their cancelling senior citizens with early discount tickets and creating new flights with more expensive tickets for desperate travelers.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
They let me board early in Istanbul as my leg has a plate and I have knee pain. The Asian woman at San Francisco checkin did not understand disabilities and seemed rude and disbelieving. It’s possible she is someone who does things of a suspicious nature, and thus sees others as suspect. I’ve had to tolerate constant pain for 12 years. Checkin should not be humiliating and hurtful.
The flight didn’t even happen.
Plussat: "No complaints, Turkish airlines is simply one of the best company in Europe."
Plussat: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Miinukset: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Miinukset: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Plussat: "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
Miinukset: "The seats are uncomfortable for 13 hours of intense use."
Miinukset: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Plussat: "Easy booking on Kayak! Good service overall."
Miinukset: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Plussat: "Service, flight and landing, exceptional!!!"
Miinukset: "No cons..."
Plussat: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Miinukset: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Plussat: "Service was excellent"
Plussat: "Great service and food"
Miinukset: "no personal ac by each seat and the plane was really hot"
Plussat: "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
Miinukset: "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
Miinukset: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Plussat: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Miinukset: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Plussat: "The service from istanbul to dublin route"
Miinukset: "Bad service from bahrain to istanbul"
Plussat: "The crew"
Miinukset: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian. My Screen was broken."
Plussat: "Almost every things"
Plussat: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Miinukset: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Plussat: "Food was good"
Miinukset: "Hour and a half delay"
Plussat: "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."
Miinukset: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Setting, speed, arrival"
Miinukset: "Long queue at passport control"
Plussat: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Plussat: "Great entertainment"
Miinukset: "Not a lot of legs space"
Miinukset: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Plussat: "It was not expensive"
Miinukset: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Plussat: "Airplane and entertainment were nice."
Miinukset: "Flight left an hour late so we missed our connection."
Plussat: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Miinukset: "Seats a bit narrow"
Miinukset: "we arrived Erbil and returned back to Ghazi Antap ( Not Ataturk Airport) during a bad weather in Erbil. we remained seated more than 7 hours. Can you imagine that ?????"
Plussat: "It was a fine flight"
Miinukset: "Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid"
Plussat: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Miinukset: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Plussat: "I Like the food and movies"
Plussat: "Movies, food"
Miinukset: "Crew was too slow at times especially during cleaning, fly took forever to depart and it was hot inside the cabin the whole fly... there was only one option for dinner by the time they went to my line."
Miinukset: "Need more vegetarian options"
Plussat: "Comfort, service, entertaiment features and food."
Plussat: "It was a very smooth flight"
Miinukset: "There was very little leg space. the crew wasn't very responsive to the help botton"
Plussat: "For real. Excellent meals, roomy seats, great selection of movies, and the care package thing? I'm STILL wearing the slippers."
Plussat: "Same as above."
Miinukset: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Way-finding to my connecting flight in Munich was horrible. I asked directions and was directed out through security and had to clear back through to get to my next flight, so I missed it and had to book a new flight hours later.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
just had delays and gate change
Not enough connection time
Love Lufthansa… very fair with staff and passengers 💝
I was not able to board due to my cancelations and now they’re asking me to pay $900’dollars for the ticket to be rebooked.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
I was not able to board because United Airlines from Richmond (RIC) doesn't know their own policies. I was denied a boarding pass for not have registered on a Kuwait website but US Military is exempt, which is expressed on United's website. Will need a new, fully funded ticket, not at my expense.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each one. The food on the United flight was deplorable for a 1st/business class ticket. YUKKKKK!
Crew needs to be more pleasant. That is the first thing any travelers is looking for. Thank you
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "The seat didn’t recline and the entertainment didn’t work"
Miinukset: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Plussat: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Miinukset: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Miinukset: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Miinukset: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Sittinf in the middle"
Plussat: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Miinukset: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."
Miinukset: "A little older aircraft and seat was very warned"
Plussat: "the fact that the departure was delayed due to a late connection flight from Pisa."
Miinukset: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Great ride in a big plane!"
Miinukset: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Miinukset: "Seems like they want to nickel and dime you for everything now..."
Plussat: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Miinukset: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Plussat: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Miinukset: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Plussat: "Great crew, extensive options for entertainment, comfortable even in economy"
Miinukset: "Weather delay -- but Lufthansa made all the connection corrections prior to landing!"
Plussat: "we received business economy from IAD to FRA"
Miinukset: "we didnt receive business economy from FRA to IAD"
Plussat: "Best international flight I have been on. Staff was very accommodating."
Miinukset: "The wifi was not working, but we still had in flight entertainment."
Plussat: "Short and comfortable flight"
Miinukset: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Plussat: "The Staff and the available entertainment at the seat."
Miinukset: "We had to fly to mun because it was delay from florence"
Plussat: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Miinukset: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"
Plussat: "Great movie choices"
Miinukset: "Temperamental touch screen was frustrating."
Plussat: "Didn't try the food."
Miinukset: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Everything was pretty good. Except for the seats."
Miinukset: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Plussat: "Vissited my brother in law in Karlsruhe Germany wonderful trip to and from Frankfurt"
Friendly staff, very nice airplane.
Short flights there is no food and no drinks, such as coffee juice, only water.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Have people at the Westjet counter
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Miinukset: "Friendlier crews"
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "Wifi on klm"
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Everything works and quick to get to destination."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Plussat: "The seat was a little uncomfortable but the crew were amazing."
Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Miinukset: "There was no wifi on flight"
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "I slept pretty much the whole time"
Miinukset: "Customer service"
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "Lovely staff, good food, great movies."
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plussat: "Very friendly and helpful personnel."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Information sharing by Kayak is excellent. Thanks
Flight was delayed 50 mints. Apart from this it was ok.
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Plussat: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Miinukset: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Miinukset: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Plussat: "Flight was on time."
Miinukset: "Check in line was very long and boarding was very unorganized."
Plussat: "Was the Crew very rude"
Plussat: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Miinukset: "Boarding is sooooo slow Entertainment facilities did not exist"
Plussat: "The price"
Miinukset: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Plussat: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Miinukset: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Miinukset: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Plussat: "Always on time"
Miinukset: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Miinukset: "seats are not comfortable at all"
Miinukset: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Plussat: "timing of arrival"
Miinukset: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Miinukset: "Wait time, customer service"
Miinukset: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Plussat: "Ontime departure and arrival. Friendly crew. Comfortable."
Miinukset: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Plussat: "Easy flight and friendly staff."
Miinukset: "They lost several passengers’ luggage including mine."
Plussat: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Miinukset: "The boarding process was unorganized and a bit frustrating."
Plussat: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
Miinukset: "The space between the seats could have been a bit roomier."
Miinukset: "Checkin takes à long time"
Plussat: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Miinukset: "Boarding was delayed due to late arrival"
Plussat: "The air conditioning wasn't worked good"
Miinukset: "No thing"
Miinukset: "No AC in both aircrafts!"
Miinukset: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Miinukset: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Miinukset: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Plussat: "Did not like anything about it,"
Miinukset: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Miinukset: "Old plane"
Plussat: "Arrived 30 mins earlier"
Miinukset: "Nothing to dislike"
Miinukset: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Miinukset: "The way of talking to the passengers."
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Miinukset: "Bad Service , so uncomfortable seats ,"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Plussat: "The crew was nice."
Miinukset: "That we didnt get even a glass of water"
Miinukset: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."
Miinukset: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Plussat: "Nothing at all . The only reason I get ticket from Pegasus was because they are landing near my house in stanstead airport"
Miinukset: "Nothing at all"
Plussat: "Delay for almost 1 hour.."