Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Thats not my plane for now from chikago im hoping going to sy
Seats extremely uncomfortable, broken and would not recline, very hard cushions, food was unpalatable and masks were not optional. Flight from Munich was delayed, updates were not too good. Overall very poor performance of this airline
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"
Miinukset: "It was good enough."
Plussat: "Great crew who were prompt with service and friendly!!"
Miinukset: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Miinukset: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Plussat: "Friendly and cheerful crew. Very generous with the drinks."
Miinukset: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Plussat: "It was very comfortable and service was great and good food and drink"
Plussat: "The crew was professional and polite"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Nothing except the crew were very efficient and helpful"
Miinukset: "Economy seats. No recline. THAT IS NOT BUSINESS CLASS - This is a joke! Putting an empty seat in the middle does not make it business class. Mis-leading seat image when selecting seats. Shows Buisness class large and 2X2 and Economy at 3x3. When you get on the plane it just a one large economy plane with a mark in business "Extra space for you in the middle seat". Food was cold food - no hot food on the whole plane - only hot coffee. I am not paying 4 times the amount to get economy seats that I can get and most probably get lucky and have an empty seat next to me. STAR ALLIANCE IS REALLY GOING DOWN AND LUFTHANSA IS THE WORST. Will never travel Lufthansa business class every again."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The airline crew was responsive and professional. The flight was also very smooth."
Miinukset: "The boarding process was like a buffet: first come first served."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "The flight was delayed twice and the gate was changed..."
Miinukset: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Miinukset: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Miinukset: "Very hot throughout the entire flight."
Plussat: "The crew helped my mom very much with her ansiery and were with her at all times."
Miinukset: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Plussat: "Good choice of movies."
Miinukset: "The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell."
Plussat: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Miinukset: "Nothing that i can think of."
Plussat: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Miinukset: "I cannot think of a thing that I did not like."
Plussat: "Staff were polite Comfort ok Food was basic No entertainment."
Plussat: "Nice service, nice staff"
Miinukset: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Miinukset: "Not enough room. Aisle seat was too narrow and short."
Plussat: "The flight crew were very friendly and helpful. Excellent service."
Miinukset: "The entertainment interface us slow and kludgy."
Plussat: "Overall it was good trip!"
Miinukset: "No issues at all"
Plussat: "Ample leg space. Friendly, efficient crew. Restroom area provided space for exercise."
Miinukset: "Food was fair."
Plussat: "free wine."
Miinukset: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Plussat: "everything on time on the right place with the right numbers ... perfect ;)"
Miinukset: "seats on LH435 from ORD to MUC too small and tight"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Plussat: "Lufthansa rocks!"
Miinukset: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Plussat: "Everyone is very very nice!"
Plussat: "Very friendly and accommodating crew, efficient service, okay food options and good quantity for a lengthy flight. Very happy that a vegetarian option isn't a battle anymore! The entertainment options were very nice, the time passed quickly with the many movie options."
Miinukset: "No real complaints, maybe the cabin air was a little stuffy, but it's too be expected on a flight of 11.5 hrs. Crew offered water and juice throughout the flight which helped."
Miinukset: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Plussat: "The crew were very friendly. The plane was very clean. The service was excellent, and my husband and I were impressed by the food quality. They even hand out wet wipes for you before serving food, so you can feel clean! I felt like the seats were pretty normal in terms of size and space in economy class, but obviously, it would have been nice to have a tiny bit more space. Good entertainment options."
Miinukset: "nothing :)"
Miinukset: "Tight quarters for long trip"
Friendly staff, very nice airplane.
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "Everything was good"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Wifi on Board"
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Miinukset: "Bag was lost"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "The supplied pack of toothpaste/toothbrush"
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Plussat: "Great crew service. Among the best ever."
Miinukset: "The bags where damaged from the staff"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Miinukset: "Only one queue for boarding. Flight late on arrival."
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Flight was delayed three hours sitting on the plane. This happens almost every time I fly with American. There is always problems
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Better seats and entertainment
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Miinukset: "No more plastic cups in first class - and offer packaged nuts."
Miinukset: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Plussat: "Not much maybe just the boarding"
Miinukset: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Miinukset: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Plussat: "Meal provided was excellent"
Miinukset: "Delayed flight"
Plussat: "nothing lousy flight"
Miinukset: "treat people with respect"
Miinukset: "No entertainment. No WiFi. Lots of dissappointed people."
Plussat: "Newer plane, pretty comfortable seats. I like the 2-4-2 seat alignment. Flight arrived at destination about 30 minutes early."
Miinukset: "After booking about 6 months ago we got seated inBACK ROW against the wall. Couldn’t seat recline over 3 inches and right next to bathroom. Why can’t you give these seats to passengers that fly STANDBY"
Miinukset: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Plussat: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Miinukset: "I needed a little back support pillow..."
Miinukset: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Plussat: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Miinukset: "Nothing really much!"
Plussat: "Every thing! Healthier food needed"
Miinukset: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."
Plussat: "Crew was very friendly. Flight departure was on time."
Miinukset: "The food. Same sandwich the last 4 years."
Plussat: "The cookies. Quiet plane."
Miinukset: "Took longer to take off than the flight to Buffalo."
Plussat: "Entire flight crew was friendly and helpful!"
Miinukset: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Miinukset: "Getting canned and put on a flight five hours later. Good job AA"
Plussat: "We got home early"
Miinukset: "The sandwich was auwful"
Plussat: "The staff was great smooth flight"
Miinukset: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Miinukset: "Flight delay"
Miinukset: "The a.c didn't work and it was really hott in the aircraft."
Plussat: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Miinukset: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Plussat: "nothing horrible flight"
Miinukset: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Plussat: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Miinukset: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Miinukset: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Plussat: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Miinukset: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Miinukset: "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
Plussat: "We boarded fast and the flight was smooth. The crew was very friendly."
Miinukset: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Miinukset: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Plussat: "Schedules were always on time, the price was the best"
Plussat: "Good crew."
Miinukset: "The plane was delayed for two hours!"
Plussat: "The flight assistants were nice"
Miinukset: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Plussat: "The crew did a well trained job, they made it a very happy and fun flight."
Miinukset: "The first flight was so noisy loud it sounded like it was going to rattled apart and for two hours."
Miinukset: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."
I have loved the flight, very professional and caring staff.
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
Miinukset: "Deplaned very orderly for distancing, but then on tarmac into crowded bids during COVID. Really?? What gives?? Lots of empty jetways! So sloppy, or something!"
Plussat: "Friendly crew short plane trip."
Miinukset: "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."
Plussat: "It was ok no more then that"
Miinukset: "Make sure the stuff or more Patience and understanding"
Miinukset: "The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage"
Miinukset: "The boarding gate was very far, and I had to walk all the way."
Miinukset: "Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for."
Plussat: "Crew nice"
Miinukset: "Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,"
Plussat: "The plane its so big and we arrived in barcelona on time its my second time."
Plussat: "got it on time...even shorter than planned."
Miinukset: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Plussat: "Boarded late but arrived early. Nice easy flight."
Miinukset: "Tech/entertainment screens could be more updated"
Miinukset: "All ok"
Plussat: "Excessively hot. You sweat entire time"
Miinukset: "Lack of a/c"
Miinukset: "40 minute delay, slow boarding, inoperative lavatory, sitting in row 4 and crew dis not allow me to use forward lavatory, dis not bring requested food"
Plussat: "They give you free pillows and blankets."
Miinukset: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"
Plussat: "The effort of Air Europa crew to try to accommodate us in seating request"
Miinukset: "1) Aircraft overall conditions. Aircraft interior needs to be refurbished. The quality of the food served was under normal standards. 2) Boarding of the aircraft was not well organized 3) Aircraft departure scheduled time shown on the screens differed from actual boarding pass printed time thus creating confusion."
Miinukset: "Boarded flight and then let us sitting on the tarmac for ninety minutes with no water or air conditioning.Once flight under way no food available.DO NOT FLY THIS AIRLINE!!!!"
Miinukset: "I was charged $150 for my luggage because I booked it through kayak rather than through the airline’s website. I’m very upset about this because my friends who also booked it woth third party sites got the luggage checked in for free."
Plussat: "Flight Crew was very good."
Miinukset: "We flew on a Boeing 787. The seats were not comfortable. They had no kiosks at check in. Even if you check in online, you will still have to check in at the counter."
Miinukset: "Food was terrible Boarding was late"
Plussat: "The staff was very friendly"
Miinukset: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Plussat: "Nice plan and staff."
Miinukset: "Very slow baggage drop off at Barcelona airport."
Plussat: "Very helpful crew. Courtious"
Miinukset: "Food could be better in flight."
Miinukset: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
Plussat: "the crew was nice the comfort of the plan was ok"
Miinukset: "some people on the plan asked for Pasta, and the crew forgot us.. (personally - i left with no food at the flight from Madrid to Fortaleza) in the way back, from fortaleza to madrid, it took hour and a half, from the time i finished eating to the time the crew took the tray. it was very inconveniet"
Plussat: "No delays! Accurate"
Miinukset: "Boarding process they start from back rows first"
Miinukset: "Flight delayed missed my connector no one was helpful. A total of 24 hours traveling"
Miinukset: "They changed my flight by 24 hours, without ever sending a clear email telling me so. I missed my business class flight and had to book another crooks."
Miinukset: "Wery heavy communication, 99% workers in airport don't speak English . Same in Madrid and Barcelona. In Madrid from one terminal to another 25-30min walked distance."
Plussat: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."
Plussat: "Was delayed getting into a gate once we arrived but other than that, overall a good flight."
Miinukset: "People were boarded by standing in a line instead of zones. We stood in line for a good 30 minutes. Also, while standing in line, a gate representative decided to take the back half of the line and move them to the priority line to "expedite the boarding process". As one of the last people in the original line seeing everyone behind me board before me, I was annoyed. This was poor form."
Miinukset: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"
Plussat: "The flight was ok. The bording gate was very far."
Miinukset: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Plussat: "That plane wasnt full"
Miinukset: "- mediocre entertainment onboard - small and old sits - payed wifi who never works"
Plussat: "going to Madrid flight was delayed, no body said anything, not one was at the from desk to answer the question about the delayed."
Miinukset: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Plussat: "the aircraft how clean it was."
Miinukset: "that the flight was delayed for 1 houyr."
Plussat: "This time Air Europa make us field like nothing before. The check in at the airport, to get in, but specially the time in the fly, they need to improve. The food cold and very bad. We asked for an upgrade do to my health condition and ready to pay the different, nothing."
Miinukset: "In other words, never againg. Thank you Kayak for the opportunity to express my experience."
Plussat: "Entertainment and the airplane itself was awesome, very please with the overall experience."
Miinukset: "The food quality was pretty bad. Also, they would make you start the line to board, but we wouldn't start boarding for another 15 minutes, so the lines took extremely long."
Miinukset: "Food. Enterteinment."
Miinukset: "Lengthy boarding process Overwhelmed, unhelpful crew members. Dysfunctional entertainment system"
Plussat: "As is usual for low fare flights, seating was tight. Every other phase was excellent"
Plussat: "The crew were very helpful once boarded in assisting with overhead baggage."
Miinukset: "The flight had major turbulence without any communication from the pilot or crew as to what to expect and having been on 8 flights just this week I am not a first time flyer, but have not felt so uncomfortable with noises of what what sounded like ice hitting the plane. Just looking around it was clear I was not the only one who felt this way. I understand that the pilots did there best to navigate through the weather but for the future it would be great for them to communicate that we would be hitting some turbulence. The landing as well was one of the worst I have experienced. I will not be flying or recommending air Europa to anyone. Just checking in to receive boarding passes was a nightmare as they informed me the plane had already closed even though it was an hour before my flight left. I was then directed to customer service who then sent me back to the counter where I finally received my boarding pass. Running through the airport and to security was awful and when I arrived at the gate the gate was still open and people were still boarding. It seems as thought air Europa is more concerned with how many tickets they can sell than customer service."
Miinukset: "Boarding,they need to improve a lot"