Efficient boarding, good communication, reasonable coffee. Would have liked to know ahead of time about customizing dining options.
(I actually didn't take this leg of my trip because plans changed.)
Passengers boarded and then sat for well over an hour with occasional messages from crew that airport was still loading luggage. If airline/airport was serious about COVID they could have let us stay an hour in the terminal. First international flight I've had where passengers were charge for wine, beer, and even water.
Cleaning and customer service was excellent. I will travel again
Flight crew was excellent.
Miinukset: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Plussat: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Plussat: "The crew was nice and the food was good."
Miinukset: "More entertainment options"
Miinukset: "Everything was excellent"
Plussat: "great service flight was on time luggage was on time"
Plussat: "Everything was bearly acceptable"
Miinukset: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Plussat: "Crew and food were amazing!"
Plussat: "Most everything"
Miinukset: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Plussat: "Nice staff, comfortable."
Miinukset: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Miinukset: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Miinukset: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Plussat: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Miinukset: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Miinukset: "Expensive rates on luggage"
Plussat: "All went well !! On time friendly staff ."
Plussat: "Comfortable flight."
Miinukset: "Only one meal option ( with meat). Alcoholic beverage not included."
Plussat: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Miinukset: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Plussat: "Flight crew was curtious"
Miinukset: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Plussat: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Miinukset: "There was no food so can't give food any stars"
Plussat: "Relatively new aircraft. Estonian pilots."
Miinukset: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Plussat: "Great flight very happy"
Plussat: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Miinukset: "Nothing. There was nothing to not like. In fact they fed us too much!"
Plussat: "Boarding should be done like this on all airlines"
Plussat: "Entertainment, food, seats!"
Miinukset: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."
Miinukset: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Miinukset: "They charge me €70 for my bag and it should have been free!!"
Plussat: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Plussat: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"
Plussat: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"
Plussat: "New airbus with good entertainment screenset clean"
Miinukset: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Miinukset: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Plussat: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Miinukset: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."
Plussat: "Polite crew, decent space allotment, decent food-well balanced meal. Entertainment was good, quite a few big name movies."
Miinukset: "I wasn't served my second meal/snack, for the second time on my experiences with SAS."
Plussat: "The flight staff was fantastic!"
Miinukset: "I arrived in Copenhagen with no ticket. I was unable to print my connecting ticket in Gdansk and the woman at the SAS counter in Gdasnk could not help me either. When I landed in Copenhagen, I had several hours before the next flight. I went through immigration and went to the SAS counter where my gate was. Woman told me I could not print the ticket there until an hour before the flight, but if I wanted to go back through immigration, I could get it printed there. I opted to just wait. One hour before the flight there was a huge line of people like me who had not tickets. I stood for about 30 minutes until I finally got it. Then flight was delayed an hour... Everyone was really nice and the flight was enjoyable, I just don't get what the heck is up with their ticketing system. Why can't I print a ticket at any SAS counter with printing capabilities? Why doesn't the phone app work? Why can I print connecting flights at kiosk?"
Miinukset: "Were informed about the cancelling of our flight 48 hours into the strike. Had to take another airline."
Miinukset: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Miinukset: "The fight was cancelled due to the on-going Swedish pilot strike."