Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The plane again was old and on this flight the crew were rude. The table was broken and there were problems with the entertainment system. The business class cabin is a poor product.
Overall excellent. Check-in can improve.
I will never change airline company the best
Plussat: "Very bad customer service"
Miinukset: "Very bad customer service"
Plussat: "Good cleaning impressions."
Miinukset: "The food catering was mediocre, food was serve on prepackaged boxes instead of hot meals. No alcoholic drinks or other refreshments were offer due to Covid."
Miinukset: "Very poor job . I had bad experiences."
Miinukset: "Baggage payments n information"
Plussat: "Food is not bad"
Miinukset: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Miinukset: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Plussat: "Not much"
Miinukset: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Plussat: "Entertainment package"
Miinukset: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Plussat: "Great hospitality for a reasonable price - crew very attentive"
Plussat: "Crew was very nice and the seats are comfortable"
Miinukset: "The kosher food was bad"
Miinukset: "No gangways."
Miinukset: "Staff was less than friendly and seats were not very comfortable in coach."
Plussat: "they provide such a great service so that I cannot find anything else to complain."
Plussat: "Good connection from SFO to TLV. Good service good food"
Miinukset: "No problem"
Miinukset: "Movies didn't work well"
Plussat: "All was perfect"
Miinukset: "Absolutely packed flight with little to no space for leg room. Flight was unconfortanle for such long duration of time."
Plussat: "The actually flight was great- food and crew were very good and professional."
Miinukset: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
Plussat: "Nice seats, and staff"
Miinukset: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."
Miinukset: "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
Miinukset: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Plussat: "Food Was good and right amount."
Plussat: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Miinukset: "Very loud plane so that I couldn't watch a movie and understand the audio."
Miinukset: "It was very hot on the plane."
Plussat: "Great service, smooth flight, and overall a pleasure to fly with."
Miinukset: "EVerything about this airline."
Plussat: "Comfortable seats, roomy, good customer services on the plane"
Miinukset: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Plussat: "Everything was great, smooth, professional and above expectations."
Plussat: "Every thing was excellent"
Plussat: "all in all !!!!"
Miinukset: "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."
Miinukset: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Plussat: "It got me to the next airport alive"
Miinukset: "There was not much to watch on tv and not enough alcohol"
Plussat: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Miinukset: "leg room was not enough to sit comfortable."
Plussat: "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
Miinukset: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Plussat: "Good experience overall"
Miinukset: "Slow ticketing process and not so friendly staff."
Plussat: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Miinukset: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Miinukset: "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
Plussat: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"
Miinukset: "I had no (NO) room between my knees and the seat in front of me. I'm a 5'10" woman - I can only imagine what a man over 6' must experience. The lines were chaotic, people pushing from behind to get into position in a line that wouldn't be moving anytime soon anyway."
Miinukset: "When arrived at the airport 2 hours earlier than departure. When it came time to board, they told us there was a delay due to weather conditions. I researched the weather and found that there was nothing wrong with the weather that day, it was a calm sunny day, nor did any other airline delay flights due to weather conditions. Then when they finally let us board, we took off and arrived over Turkey, spending another hour or so hovering over the airport due to what they said was traffic of other airlines waiting to land. Again after doing some research found that no other airline was delayed due to traffic. Well by the time we landed, our layover flight took off. We were forced to stay the night without any options of leaving that day, forced to pay for the visas to get out of the airport which we figured, if you wanted to stay in turkey on your own, you could buy a visa online for €15 but there at the airport they were charging up to €75 per person. You would think that I wouldn't have to pay since it wasn't my fault nor my decision to stay in turkey, well I did have to pay for that as well. All in all, it was just a horrible experience, I saw a handicap man being mistreated from the beginning of our arrival and surprised they allow that type of behavior there. Never flying with this airline again!!!!"
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "Great crews, excellent customer service"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "Crew was wonderful and welcoming!"
Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Miinukset: "Too much time spent at boarding. On luggage missing."
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Missed the flight due to late landing from earlier connection"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Miinukset: "No offer of snack with no egg in it."
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Plussat: "Smoothness of flight and service"
Miinukset: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Plussat: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Miinukset: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Plussat: "The service and food were excellent plane was clean."
Miinukset: "No entertainment system"
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plussat: "It was clean The crew was very kind Food was very good Flight was on time"
Miinukset: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Plussat: "Our flight attendant and fnally making it home!"
Miinukset: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"
Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Bring stawler to flight door Check in bassinet seat for my infant Not lose my laggage
Plussat: "Crew.. single person was okay. Overall company operation plus late flight was poor"
Miinukset: "Luggage handling could be better. Flight on schedule will be good."
Miinukset: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Miinukset: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Plussat: "Everything was great the crew, on time arrival, food and so on"
Miinukset: "The entertainment screen on my wife's seat was broken and it would not keep straight up."
Plussat: "The seat was more comfortable and more leg room than Norwegian"
Plussat: "Efficient boarding, friendly staff"
Miinukset: "Very poor movie choice and poor quality screen"
Plussat: "The aircraft got off the ground. I woke up, we landed, and I exited the aircraft. I secretly wondered where we were."
Miinukset: "When I arrived at the security area for the hop to LAX, I told the agent that I was pre-screened. "That's nice," she said. "Now take off those shoes and your belt, put all liquids and creams in this bag, and get in line.""
Plussat: "Good flight. Easy check in"
Miinukset: "Unexpected fees charged for luggage"
Miinukset: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"
Plussat: "I like everything."
Miinukset: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Plussat: "Ease of boarding"
Miinukset: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."
Miinukset: "Entertainment system is very old and the flight is also very old."
Plussat: "flight crew was pleasant"
Miinukset: "Appeared that there was some inconsistencies in what was allowed to be carried-on. When I checked in, my roller-bag suitcase carry-on was not allowed to be carried on and it made me scramble at the last minute to grab items I wanted for in-flight use. The odd thing was that the flight was less than half full and there was lots of storage space. Plus a young male was allowed to board with a very large duffel bag (larger than my roller), an over-sized skate board, and a personal backpack and a pillow."
Plussat: "Crew was helpful and kind"
Miinukset: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"
Plussat: "Crew were great."
Miinukset: "Food left a little to be desired."
Plussat: "Ice cream"
Miinukset: "Seat too cramped"
Miinukset: "I am 6.4 and don’t especially find bulk head seats very comfortable."
Plussat: "Ground staff and crew excellent Boarding was confusing and not announced"
Miinukset: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
Miinukset: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Plussat: "Individual TV/movie screens."
Miinukset: "Uninterested service. Left my iPad on the flight. Realized where it was and went to BA customer desk. I had time to collect it, but when they looked at my ticket and saw I was a “world traveler “ they said all I could do was use MissingX to find it."
Plussat: "It was comfortable, the staff were helpful and it was a pleasant flight."
Miinukset: "I am not tall enough to reach the overhead compartments to place my bag inside. Two passengers kindly helped me on the return flight. On my last trip with BA a 6ft steward told me off for not being able to lift my case over my head and place in the overhead compartment. He refused to help me with my bag he said he had a bad back and I swore I would never fly British Airways again and I wouldn't have if I had realised that my return flight was with them. However, this time was different it was a good flight but if passengers don't help lift my case in the overhead locker in future I have no idea what I will do. I never have this problem with other airlines."
Plussat: "Did not watch entertainment. Tried to nap."
Miinukset: "Blankets felt very worn and crusty."
Plussat: "In flight entertainment and meals were great. Flight was on time."
Miinukset: "Very crowded and difficult to move. Also, would have liked more water service - had to go ask for water a few times since service was not offered regularly."
Plussat: "Timely and good crew."
Miinukset: "No jetways in Frankfurt. Had to board using stairs."
Miinukset: "I missed it because our flight was delayed out of JFK."
Miinukset: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Miinukset: "The seats on these flights are poor. As well as being narrow, there are bars on either side that dig in to your sides. My ongoing one hour domestic flight had more comfortable seats. Fod choice poor. Chicken Curry or Cheese/Tomato Lasagna. If I want a vegetarian meal I'll order one beforehand. Give me two meat options. This isn't the first time I've noticed this. Is it cost cutting? Seems like it to me. Not impressed."
Miinukset: "Nearly 2 hour delay without any reason, then sat on tarmac waiting for bus for a while."
Plussat: "Taking off, flight, & landing were ok."
Miinukset: "Delayed flight Weight limit of 23kgs. made us carry too much carry-on luggage. Entertainment was really poor compared with Emirates. The flight attendant with the long hair serving Economy Class was not friendly. In fact, He was almost shouting at the passengers especially two ladies wearing hijab. With all honest, BA is not the same airline that it used to be."
Miinukset: "Extremely old aircraft. Entertainment was terrible with old screens which had half the pixels missing, mapping was 1980s style. It's about time BA updated or got rid of these old planes. Seat would not recline as we were stuck in the very back row of economy. Very uncomfortable experience. BA, this is no longer good enough - relying on customer loyalty will no longer work!"
Plussat: "Very little."
Miinukset: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Plussat: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Miinukset: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Plussat: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."
Miinukset: "The only International flight I ever paid extra for one 2nd baggage. That took away my savings on ticket, and never going to fly on British airways as long as they charge for 2nd checked in baggage."
Miinukset: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"
Miinukset: "Why do I have to pay for food in an international flight? Ridiculous."
Plussat: "The pilot was gentle landing the pane"
Miinukset: "No complimentary anything, not even water"
Plussat: "Fabulous experience on every level"
Plussat: "Disability assist was good."
Miinukset: "Unable to use your cash on board. Having to use a card to buy something, like a drink, for £1.80"
Plussat: "Easy, good service, relatively uncrowded. Like air travel used to be. Coffee with the grounds in and unusual lid was pretty good."
Plussat: "Basic flight, no food/drinks. direct flight. no personal tv."
Miinukset: "they lost my bag, everything was in there. Had a direct 3 hour flight from london to lisbon, so checked in my luggage with everything in there."
Miinukset: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Miinukset: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both email@example.com"
Plussat: "The staff was wonderful, very caring and courteous."