Very good flight and crew
Too busy confusing instructions during boarding. Crew are busy talking to each other but, nobody is explaining to the passengers what’s going on. Zone one and two is a joke. One crew said one line is which, here another crew saying the reverse. During flight the attendants are missing their mark in distributing meals. All the while, attendants are running on the isle. They look clueless but, chitchat a lot at the end of plane. A few are rude as well. I have traveled using several airlines and so far Qatar for me is the worst.
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
I didn’t travel due to families deaths 3 days 14th Jan I cancel my reservations thanks
Sampler food this good is very heavy for a flight
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
I had a pleasant experience.
Plussat: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Miinukset: "Can't think of anything, everything was very good."
Miinukset: "Again very impressed with Qatar Airways service on the board"
Miinukset: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Plussat: "The comfort of the plane"
Miinukset: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Miinukset: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Plussat: "Entertainment, crew was very hard-working."
Miinukset: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Plussat: "Crew was nice and attentive"
Miinukset: "More leg room"
Miinukset: "Entertainment on the Boeing 777 suffered from access problems"
Plussat: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Miinukset: "No comment."
Plussat: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Miinukset: "Nothing. Everything was perfect"
Plussat: "The entertainment was reasonable, I enjoyed the festive choices."
Miinukset: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Plussat: "Super comfy seat and entertainment, plus staff super nice"
Miinukset: "Too long on boarding"
Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"
Miinukset: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Plussat: "process quick and efficient"
Miinukset: "average seats"
Plussat: "Best host staff"
Miinukset: "Bad app don’t trust"
Miinukset: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Miinukset: "Entertainment and food timings are odd."
Plussat: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Miinukset: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Miinukset: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Plussat: "The staff are outstanding! Friendly, helpful and accommodating."
Miinukset: "Poor choice of movies. Their 'world' movies should have subtitles"
Plussat: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Miinukset: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Plussat: "They had a surprise business class update waiting for me. Wonderful experience."
Plussat: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Plussat: "best airline food ever"
Miinukset: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Miinukset: "My screen was not working."
Plussat: "Crew attention and care"
Miinukset: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Plussat: "Flawless boarding, service, food and arrived 30 minutes early."
Plussat: "Crew was great; plenty of space to stretch out"
Miinukset: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Plussat: "Cabin crew were excellent, very nice and accomodating"
Miinukset: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Plussat: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Miinukset: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Miinukset: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Plussat: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Flew BA after a long time. To my surprise it was a great experience, from checkin, boarding to flying. all staff was really good barring one air hostess which seemed a little too firm in her tone and communications. Food was excellent, seats were really comfortable as well as had plenty of leg room (I am average height 5-10). Couple of minor issues though didn't impact me but I can imagine other traveller getting impacted, the head phone socket was too loose for headphones jack which meant the audio cracked etc every now and then. the multimedia remote on the flip side had remote for the games and my controllers joystick was malfunctioning. But this can be with any airlines any plane, and could be your unlucky day .. as my kids seat had everything working well.
Seats (in World Traveller Plus) were very comfortable. Service from the cabin crew was excellent.
Crew was wonderful flight was nice. Business class was too expensive for more comfort. E economy were tight and uncomfortable for long trip
Everything could have been better!!! BA is a s$#@ airline
Flight was delayed over an hour.
Plussat: "The crew was fabulous. Very helpful and upbeat!"
Miinukset: "The food wasn’t very good."
Plussat: "great seats, friendly staff, quick boarding"
Miinukset: "free snacks"
Miinukset: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Plussat: "Gate was super close to the lounge."
Miinukset: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Plussat: "The crew was great and seating an entertainment options were wonderful."
Miinukset: "Food. Other airlines in Asia have a far better selection of meals."
Miinukset: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Plussat: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Plussat: "plane empty, speedy boarding."
Miinukset: "At least soft drinks should be free of charge."
Miinukset: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Plussat: "Friendly staff that helped me change seat after I landed in a middle seat."
Miinukset: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Plussat: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Miinukset: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Plussat: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Miinukset: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Miinukset: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Plussat: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."
Plussat: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Plussat: "Not much nothing stands out that I liked"
Miinukset: "The way they gave you snacks almost like throwing them at you."
Plussat: "Leg room was decent enough."
Miinukset: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Plussat: "Upgrade to premium economy on lagos - London"
Plussat: "The orderly manner in boarding & customer service"
Miinukset: "Everything was great"
Plussat: "They gave you anything u needed"
Miinukset: "Too much of time at security check in London. We almost missed our flight"
Plussat: "Lots of updates from pilot"
Plussat: "The staff were professional. Boarding was orderly. The flight was smooth. The lavatories were clean."
Miinukset: "As a tall man, even with an entire row to myself, it was impossible to be comfortable. I had to fold myself like origami to fit. My head and neck was pitched forward, even with the seat back reclined. You got me, next time I’ll spring for business class."
Plussat: "Great crew, quiet flight, good food,"
Plussat: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Miinukset: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Plussat: "Your terminal is very pleasant and not the worst to have a delay. .....and I know it's beyond your control when incoming planes are delayed"
Miinukset: "No gate and we were bused to get on the plane the old fashioned way......no big deal for me, but this was the return leg from escorting my elderly mother home and I was very glad she wasn't with me."
Plussat: "Good crew, nice and comfortable aircraft"
Miinukset: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Plussat: "Nice crew, short flight, comfortable seats."
Miinukset: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Miinukset: "Waited an hr to finally get bags"
Miinukset: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Plussat: "The best part of the Stuttgart to London trip is speed of getting through the Stuttgart Airport - no lines and very efficient. And the fact that it is a jet (my preference over turbo-props)."
Miinukset: "No entertainment connections. Not even free coffee, tea, or soda. Very no frill. Even a small bottle water and hand wipes would have been better than nothing. Not much interaction with crew."
Miinukset: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Plussat: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Miinukset: "Our experience was great,"
Plussat: "Comfortable cabin pleasant crew. On time."
Miinukset: "BA charges for everything even water."
Plussat: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Miinukset: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Miinukset: "Our vegetarian food was not available as requested."
Plussat: "Service was good as well."
Miinukset: "Nothing really"
Plussat: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Plussat: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Miinukset: "Needs more airflow!!!! It got stuffy and warm."
Plussat: "Friendly service Delay Notification"
Miinukset: "Extra cost incurred by delay 5/6 lost time in total"
Plussat: "It was a short flight but the plane and staff were amazing."
Plussat: "Everything that BA is not; excellent crew & food"
Plussat: "We didn't crash."
Miinukset: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Plussat: "The food was good and the leg room was very good. The flight was on time."
Miinukset: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."